NEXON Reviews | Glassdoor

NEXON Reviews

Updated February 20, 2017
63 reviews

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US - All Cities Full-time Part-time

2.6
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Owen Mahoney
3 Ratings

63 Employee Reviews

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Pros
  • The work environment will be a little easier if you're Korean or know how to speak in Korean (in 9 reviews)

  • opportunity for gaming industry newbies and rarely terminate employees (in 8 reviews)

Cons
  • Work/life balance as well as the system if promotions (in 7 reviews)

  • Low salary against huge revenue (in 8 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lake Forest, CA
    Former Employee - Anonymous Employee in Lake Forest, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NEXON full-time (Less than a year)

    Pros

    The culture there is awesome! People are friendly and the office looks amazing. The management and CEO running the operations really know what they are doing and the direction of the company seems to be moving up!

    Cons

    Pay is slightly lower than some of the big companies out there

    Advice to Management

    Things are great! Being in L.A though, everyone could use a little bit more money.


  2. Helpful (1)

    "Mixed bag, symptom of a rapidly growing company"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend

    Pros

    Nexon's focus on online gaming makes for an exciting work environment. There are opportunities to grow and learn, and the company is willing to invest in the technology to support their online operations. There are some very fun people working here, and the break room includes free drinks, snacks and videogames.

    Cons

    Management is not very experienced. After receiving a promotion I requested a salary review, which somehow upset senior management. Given that the comp level was well below industry standards, it was a reasonable request. Executive management may have improved since this was several years ago.

    Expect very long hours as well, which is common in this industry.

    Advice to Management

    Treat your employees with respect, recognize and support leading contributors, and set a goal of establishing a professional workplace. As a Korean-owned company expanding operations into the US, it's imperative to represent the best of Korean business while observing standards of American corporate conduct.


  3. Helpful (2)

    "Good friendly environment while employees are cared for at a manager level but not executive level."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in El Segundo, CA
    Current Employee - Anonymous Employee in El Segundo, CA

    Pros

    - Lunch provided Tues and Fri (Not anymore)
    - Budgets for team outings given every month (Also gone)
    - Great workshops and budgets (Also excluded)
    - Great and friendly employees for the most part
    - Organizational structure of assignments were fairly managed well
    - Good place to grow and develop for any skills and within the gaming industry

    Cons

    - No room for growth in the company unless outstanding
    - After major layoff of employees in Feb 2012, employees were asked to leave immediately. When visiting, only those close to management were able to hang out while others were given a few minutes.
    - temp status can go on as long as two years in the company (maximum)
    - privacy
    - compensation (underpaid at most positions especially in the technical side)

    Advice to Management

    Management for the most part is great, but maybe sticking up for employees or talking to executives push a decision about an employee's could be strengthened


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  5. Helpful (2)

    "A tense environment, where everyone has one foot out the door."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in El Segundo, CA
    Current Employee - Anonymous Employee in El Segundo, CA
    Doesn't Recommend

    Pros

    -Casual work environment.
    - There are some truly amazing and talented employees here. You will not have a hard time making life-long connections here.
    -Nexon has an impressive portfolio of games- games that would do AMAZINGLY well under different leadership.
    -Some of the executives mean well, however, are not very good with follow-through or giving proper direction.

    Cons

    - Nearly all perks have been taken away, including: free lunches, team outtings, beer at CEO updates and company parties.
    - Bonuses and pay increases are a thing of the past.
    - Aside from casual, the work environment is: hostile, uncomfortable, confusing and unstable. To say moral is low, is putting it gently.
    - Sadly, most of the employees are bonding over their negative experiences at Nexon. Not exactly the type of bonding you hope your employees are having.
    - The company has lost sight of what it wants to achieve, which is obvious with the constant restructuring, and the recent layoffs. They have an idea of what they want (to win the players back) but there is currently no plan (at least not one the execs are willing to share) on how our new goals are going to be achieved.
    - As others have stated, unless you are Korean, don't plan on moving up.
    - The company lacks vision.
    - Many managers and executives are not qualified for their positions.
    - Customer satisfaction and retention is not a high priority.
    - It seems many of the "heavy hitters" have left, are looking, or are in the process of leaving.
    - Policies overlooked for "special" individuals. Any non-fraternization policy that may exist does not apply to all employees.

    Advice to Management

    Policies should be the same across the board, meaning, it should never be okay for a director to date an associate, esp when said associate is being promoted. Things like this cause employees to lose trust and respect for the company and the people running it. Also, it may be a good idea to sit down and really figure out what Nexon's goal is. It seems some executives are focused on driving up revenue, while others seem as though they are focusing on customer support. Having said that, a proper plan (not just a "hey, we think we're going to try this" speech) is very much needed. Most employees are giving up simply because there is a lack of true leadership and goals.


  6. Helpful (3)

    "Nexon is changing and I'm ready for it - Riding the wave"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in El Segundo, CA
    Current Employee - Anonymous Employee in El Segundo, CA
    Recommends

    Pros

    Nexon is changing and some people just can't handle it. They want to hang on to the past, can't admit that Nexon is a business and think that they all need to be taken care of. This company and it's executive seem to be doing everything they can to bounce back from some normal down turns (just like Activision, THQ, EA, RockStar and many others) but somehow because it's Nexon - the sky is falling.
    Nothing they are doing is any different that anyother company going through similar situations, they talk about it to employees, they rescructure, they regroup and they are doing everything they can. It's a reality and I believe in them and their plans for how to make our future brighter.
    They are good hearted people, doing the best they can, with the cirmstances they have. the're LOTS of motivated, happy excited people here wanteing to jump in and turn the company around - not everyone has a foot out the door !
    Success will be our best revenge !

    Cons

    it's a tough time and change is hard.
    Trying to keep away from the negativity and staying positive is hard but hopefully the people who can't see the light will find a new home and take their negativitiy with them.

    Advice to Management

    Hang in there, don't give up and think that we are all critical - lots of us are really with you and we believe in what is happening. New blood is here and we'll help swing the pendulum in the right direction - toward a new day !


  7. ":)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Producer/Production Coordinator in El Segundo, CA
    Current Employee - Assistant Producer/Production Coordinator in El Segundo, CA
    Recommends
    Positive Outlook

    I have been working at NEXON full-time (More than 5 years)

    Pros

    Work with great people.
    Managers/Team Leads are always willing to share their knowledge.
    Friendly work environment.

    Cons

    Bit of a drive if not in the area. TRAFFIC


  8. Helpful (4)

    "Nexon America: Great people, culture clash"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in El Segundo, CA
    Former Employee - Anonymous Employee in El Segundo, CA

    I worked at NEXON full-time

    Pros

    Employees are great to work with...smart, pleasant, and even tempered
    Actually practices ideals such as continuous improvement and collaboration
    Great perks such as free lunch, team building, and parties

    Cons

    Very limited career growth
    No concept of work/life balance
    Extremely hierarchical
    Loyalty valued more than performance

    Advice to Management

    Accept and address cultural challenges at the workplace. Be willing to fire under-performers no matter how long they have been with the company.


  9. "Nexon America, Inc"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in El Segundo, CA
    Former Employee - Anonymous Employee in El Segundo, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at NEXON full-time

    Pros

    Good benefits
    Nice people
    The company seems to have a sense of caring
    Good communication

    Cons

    Less than market wage
    Lost the original idea of the product
    Company changed after going IPO
    Wrong people in key spots

    Advice to Management

    Take the time to understand the product and the customer base. Actively work to fix the customer perception of the company. Knee-jerk reactions to major issues is not the best solution.


  10. Helpful (3)

    "LA offices are in trouble"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Production Team Staff in Los Angeles, CA
    Current Employee - Production Team Staff in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at NEXON full-time (More than a year)

    Pros

    *Close to the beach
    *Because so many people quit and are laid off, plenty of opportunity to learn
    *A basketball court at the office
    *Fun activities

    Cons

    *Games are failing, with office planning to close at the end of the year, friends at Seoul setting up teams to take over for staffs in LA
    *Very inexperienced top leadership
    *Inexperienced leadership selected because company plans to close the LA offices, except for small opps team
    *Staffs not treated well, those of us sponsored by Nexon are treated like servant and have to work extra hour
    *Best talent has abandoned the company for better jobs

    Advice to Management

    *Stop closing the office, find new games that win
    *Find more experienced leadership
    *Treat those sponsored with pleasantness


  11. Helpful (3)

    "This gaming company makes a poor representation of what it means to work in the industry."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in El Segundo, CA
    Current Employee - Anonymous Employee in El Segundo, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at NEXON full-time (Less than a year)

    Pros

    -great coffee machine
    -can be late often or not come in at all. They don't seem to have a policy for that, even if you are management.

    Cons

    -Two year temporary positions for most, with very expensive benefits and only if you can afford and want them.
    -No holiday pay, and forced to be off if you are temp.
    -Bad company structure; they do not know what direction they want to lead the company to.
    -The wrong people in the wrong positions, employees that are die hard being overworked to no end.
    -Old vet employees that are reluctant to change.
    -Company does not invest in resources for departments that need it.
    -Does not care about their player base.
    -They just want to know “How much more money they can make”, without a care in trying to fix their games and make them better for those that have spent the money already.
    -Everyone looks unhappy, and people quit weekly.

    Advice to Management

    Figure out what direction you want to take, remind your management or re-train on how to manage and be professional.
    Pick up your company morale; a couple but almost no one seems happy to be there you wouldn’t think you work for a gaming company.
    Invest in your customer service and those that help improve your online game stability.



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