NEXT Employee Reviews about "management"

Pros

Management are lovely and do try and keep you updated on the latest changes to the store. Discount is great!

Cons

Unfortunately in my experience next is terribly understaffed. The hours that are given for the week have to include delivery hours and deliveries are constantly over-delivered taking up most of the hours for the week which are needed on the sales floor. Most of the time staff can only cover the tills and one on the fitting room which means there is no one doing mobile service which we are now bonused on and other floors such as children's, men's or home only have one member of staff during peak trade! This means that one member needs to do 100% customer service, tills, fitting room, shoes, replenishment, merchandising and recovery by themselves.

Pros

you can make some great friends

Cons

management changes a lot and some times they are good and sometimes the people are bad

Pros

- They get back to you quickly when you apply - You get paid for induction - Training seemed straightforward - The permanent staff are nice

Cons

I worked on the sales support team and found that some of management were very rude. We were all trying to get the stock out as fast as we could but one of the managers kept shouting and complaining even though he wasn't around to see what we were doing. It was visible that he already had problems with permanent staff and they did not like him. I wasn't able to come in on the second shift due to illness so a family member called in to explain. The manager they spoke to kept dismissing her and it was evident that she wasn't really listening nor did she care. I went to follow up with them and spoke to the same manager in person. When I was talking she kept cutting me off and was speaking with a very rude tone and was looking at me like why are you here. These experiences have made me less likely to apply for a permanent job at the Fenchurch St branch

Pros

The team you work with

Cons

Top management never happy everything is about results and managing people who do the smallest things wrong . Some managers don't even know the names of the staff that work in store , I've seen regional managers make manager and staff cry .

Pros

Depending what store, its a good place to work part-time; staff are really friendly majority of the time.

Cons

the management isn't great and they are more bothered about trivial things than what really matters. Sometimes management dealt with things the wrong way.

Pros

-discount -can be flexible -made some good friends

Cons

I have been here 4 years now and due to covid and being a student my job opportunities are limited. - management can be argumentative -the customer appears to always be right. When you get a rude customer do not expect your manager to back you up. It is more important that the customer gets a gift card for their inconvenience to keep reviews positive than to back up your policy abiding staff who have just been verbally abused and had a panic attack. - I had a breakdown due to mental health issues and management were very good until I became an inconvenience. I'm trying my best but it is clear that 'inclusivity' and 'mental health awareness' only counts in so far as you won't report to HR -numerous complaints about management go untreated because the store and area managers are friends. -when complaints have been made, managers are told who filed said complaint and treat that person differently. -most people I worked with when I started have quit due to these things -the pay is minimal, the hours are long, the thanks you get is none and yes, I know I signed a contract to work sales but I also think it is irresponsible and is putting staff and customers at risk to hold the boxing day sale during this pandemic. You cannot guarantee my safety. I've seen the customers on sale day and it's not on. Offering a day off if you work four days in a row over the last four days of the red week is not a 'thank you.' There is no thanks in this company when the people making decisions have been able to work from home and see their families. -bonus is customer review based so no bonus this year because we couldn't be actively approaching customers during a pandemic. -managers show clear favouritism. - bare minimum time between later shifts. I've had shifts over sales periods that are set up until 1am and back in at 9am. -constantly get those 'as per our discussion your shift has been moved/changed' emails when no discussion has taken place and I cannot work that shift. Why give you the option to state your availability when it will be ignored? - made to feel guilty when calling in sick or asking to change a shift that you weren't asked if you could do in the first place.

Pros

No pros here. Not worth the time.

Cons

I used to work at Next in Forestside, Belfast and was treated like crap. The management were extremely poor and I always went home feeling drained and close to a breakdown. I am constantly asking myself why I stayed for so long. I always found myself crying and filled with anxiety the night before my shift where I wasn’t able to sleep knowing what I would face the next day - the disgraceful managers. I really would not recommend working here. Each shift I had, I was bullied and told that I was doing everything wrong when I was doing the best I could for a minimum wage job. The managers were shocking and I had gained no thanks for my hard work but yet was expected to put in full effort. DO NOT work here. It is not worth the mental stress and the anxiety inducing shifts. The only thing I regret was not reporting each manager to HR. Hard pass on Next - especially Forestside.

Pros

Some lovely staff in wider company but unfortunately not the team I was placed in. Positives were staff discount and salary

Cons

No one spoke particularly, even ‘morning’ or when leaving. Very hierarchy driven when not needed. Poor training. Job spec wasn’t related to any work I actually did. Direct Management very inexperienced and inappropriate (having video meetings next to me yet openly discussing me and others). After allowing home working when offered role this was retracted when starting.

Pros

Quite flexible, that’s it really

Cons

Always cutting hours Low hour contracts Poor bonuses Management and head office are rewarded often and well but the rest of the staff are not

Pros

great team and a great variety of tasks for work experience.

Cons

Management was quite uncommunicative about our contracts and we found out pretty last minute that our contracts would not be extended