NEXT Employee Reviews about "management"
Updated May 30, 2023
Found 1,226 of over 6K reviews
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I’m starting a new job on Monday and I am beyond excited. My dad is also dying, as in hospice care and no longer eating. I am at home with my parents now, waiting and trying to support them. Should I tell my new boss? Should I push my start date preemptively in case this nightmare lasts into next week? Partners especially I welcome your input.
Is it normal / weird to write a letter ✍️ to your partner explaining why you are breaking up, even though you still love the person? I will obviously break up face to face, but there is so much more that I want to say that I know I won’t be able to express in that conversation. Also taking it to the next level, I kind of want to write a letter to her parents as well, albeit not as detailed. Has anybody done this? Was it appreciated?
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Top Review Highlights by Sentiment
- "I worked in the Woking store and all the staff were friendly and easy to work with." (in 451 reviews)
- "I worked with really nice people which is why my experience at next has been so great." (in 281 reviews)
- "Budget for uniform and flexible hours" (in 243 reviews)
- "Helpful and friendly colleagues" (in 198 reviews)
- "Good benefits and great to work for" (in 96 reviews)
- "As it got very busy it was very tiring and as I only worked 4.5 hour shifts I never got a break Pay is low" (in 451 reviews)
- "Poor management and not challenging enough" (in 410 reviews)
- "The managers that I have had are not great to work with and are exceptionally rude." (in 297 reviews)
- "Cold manages and no training at all" (in 141 reviews)
- "Can be stressful and past is minimum wage" (in 98 reviews)
Ratings by Demographics
This rating reflects the overall rating of NEXT and is not affected by filters.
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Reviews about "management"Return to all Reviews
- Current Employee, more than 3 years★★★★★
Life of a sales assistant at nextNov 5, 2015 - Sales AssistantRecommendCEO ApprovalBusiness Outlook
Management are lovely and do try and keep you updated on the latest changes to the store. Discount is great!
Unfortunately in my experience next is terribly understaffed. The hours that are given for the week have to include delivery hours and deliveries are constantly over-delivered taking up most of the hours for the week which are needed on the sales floor. Most of the time staff can only cover the tills and one on the fitting room which means there is no one doing mobile service which we are now bonused on and other floors such as children's, men's or home only have one member of staff during peak trade! This means that one member needs to do 100% customer service, tills, fitting room, shoes, replenishment, merchandising and recovery by themselves.Continue reading
- Current Employee, more than 1 year★★★★★
social place to wokrOct 16, 2018 - Sales Consultant in Hayes, EnglandRecommendCEO ApprovalBusiness Outlook
you can make some great friends
management changes a lot and some times they are good and sometimes the people are bad
- Former Contractor, less than 1 year★★★★★
Sales Support Team, Fenchurch Street branchJul 18, 2016 - Sales Support Team Member in City of London, EnglandRecommendCEO ApprovalBusiness Outlook
- They get back to you quickly when you apply - You get paid for induction - Training seemed straightforward - The permanent staff are nice
I worked on the sales support team and found that some of management were very rude. We were all trying to get the stock out as fast as we could but one of the managers kept shouting and complaining even though he wasn't around to see what we were doing. It was visible that he already had problems with permanent staff and they did not like him. I wasn't able to come in on the second shift due to illness so a family member called in to explain. The manager they spoke to kept dismissing her and it was evident that she wasn't really listening nor did she care. I went to follow up with them and spoke to the same manager in person. When I was talking she kept cutting me off and was speaking with a very rude tone and was looking at me like why are you here. These experiences have made me less likely to apply for a permanent job at the Fenchurch St branchContinue reading
- Former Employee★★★★★
Nice people to work with company how ever not so niceNov 6, 2014 -RecommendCEO ApprovalBusiness Outlook
The team you work with
Top management never happy everything is about results and managing people who do the smallest things wrong . Some managers don't even know the names of the staff that work in store , I've seen regional managers make manager and staff cry .Continue reading
- Former Employee★★★★★
nextJun 12, 2017 -RecommendCEO ApprovalBusiness Outlook
Depending what store, its a good place to work part-time; staff are really friendly majority of the time.
the management isn't great and they are more bothered about trivial things than what really matters. Sometimes management dealt with things the wrong way.Continue reading
- Current Employee, more than 3 years★★★★★
Why care when they don'tDec 10, 2020 - Sales AssistantRecommendCEO ApprovalBusiness Outlook
-discount -can be flexible -made some good friends
I have been here 4 years now and due to covid and being a student my job opportunities are limited. - management can be argumentative -the customer appears to always be right. When you get a rude customer do not expect your manager to back you up. It is more important that the customer gets a gift card for their inconvenience to keep reviews positive than to back up your policy abiding staff who have just been verbally abused and had a panic attack. - I had a breakdown due to mental health issues and management were very good until I became an inconvenience. I'm trying my best but it is clear that 'inclusivity' and 'mental health awareness' only counts in so far as you won't report to HR -numerous complaints about management go untreated because the store and area managers are friends. -when complaints have been made, managers are told who filed said complaint and treat that person differently. -most people I worked with when I started have quit due to these things -the pay is minimal, the hours are long, the thanks you get is none and yes, I know I signed a contract to work sales but I also think it is irresponsible and is putting staff and customers at risk to hold the boxing day sale during this pandemic. You cannot guarantee my safety. I've seen the customers on sale day and it's not on. Offering a day off if you work four days in a row over the last four days of the red week is not a 'thank you.' There is no thanks in this company when the people making decisions have been able to work from home and see their families. -bonus is customer review based so no bonus this year because we couldn't be actively approaching customers during a pandemic. -managers show clear favouritism. - bare minimum time between later shifts. I've had shifts over sales periods that are set up until 1am and back in at 9am. -constantly get those 'as per our discussion your shift has been moved/changed' emails when no discussion has taken place and I cannot work that shift. Why give you the option to state your availability when it will be ignored? - made to feel guilty when calling in sick or asking to change a shift that you weren't asked if you could do in the first place.Continue reading
Hey there thanks for taking the time to leave a review on our people. We're really please to find that working with our team has been a positive experience. Our Next teams and culture are a big part of the success of our teams and we like to ensure that everyone works well together at work. In addition our Staff Discount is one we also love too. Thank you for leaving the above feedback with us. As a business the health and wellbeing of our employees across the business is a top priority to us. Therefore we introduced numerous ways to support and give resources to our employees during Covid over Health and Mental Wellbeing tips. Using our Wellbeing.go.next.co.uk site this provides information for our teams to access at any time and for teams in store our Mental Health First Aid Advisers can be contacted to support and talk through. We'd also recommend any concerns be addressed with your Manager and also our HR Retail department via email. Our teams are here to support you and to ensure you feel happy at work.
- Former Employee, more than 1 year★★★★★
Rethink working here.May 25, 2023 - Sales Associate in Belfast, Northern IrelandRecommendCEO ApprovalBusiness Outlook
No pros here. Not worth the time.
I used to work at Next in Forestside, Belfast and was treated like crap. The management were extremely poor and I always went home feeling drained and close to a breakdown. I am constantly asking myself why I stayed for so long. I always found myself crying and filled with anxiety the night before my shift where I wasn’t able to sleep knowing what I would face the next day - the disgraceful managers. I really would not recommend working here. Each shift I had, I was bullied and told that I was doing everything wrong when I was doing the best I could for a minimum wage job. The managers were shocking and I had gained no thanks for my hard work but yet was expected to put in full effort. DO NOT work here. It is not worth the mental stress and the anxiety inducing shifts. The only thing I regret was not reporting each manager to HR. Hard pass on Next - especially Forestside.Continue reading
- Former Employee, less than 1 year★★★★★
Just not for meMay 30, 2022 - Quality Assurance Analyst in Leicester, EnglandRecommendCEO ApprovalBusiness Outlook
Some lovely staff in wider company but unfortunately not the team I was placed in. Positives were staff discount and salary
No one spoke particularly, even ‘morning’ or when leaving. Very hierarchy driven when not needed. Poor training. Job spec wasn’t related to any work I actually did. Direct Management very inexperienced and inappropriate (having video meetings next to me yet openly discussing me and others). After allowing home working when offered role this was retracted when starting.Continue reading
Hello, thanks so much for leaving a review. We are worried to read about your experience, it would be good if you could email HR about your experience so that they can look into this further and make improvements for other employees. Thank you.
- Current Employee★★★★★
Good for students, bad for careerJan 25, 2022 - Sales Associate in Hull, EnglandRecommendCEO ApprovalBusiness Outlook
Quite flexible, that’s it really
Always cutting hours Low hour contracts Poor bonuses Management and head office are rewarded often and well but the rest of the staff are not
- Former Employee★★★★★
Great CompanyMar 3, 2021 - Customer Advisor in Liverpool, EnglandRecommendCEO ApprovalBusiness Outlook
great team and a great variety of tasks for work experience.
Management was quite uncommunicative about our contracts and we found out pretty last minute that our contracts would not be extended