NHS Direct Reviews | Glassdoor

NHS Direct Reviews

Updated Nov 14, 2018

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Found 8 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
81%
Recommend to a Friend
65%
Approve of CEO
NHS Direct CEO Nick Chapman (no image)
Nick Chapman
3 Ratings
  1. "Good People"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 

    I worked at NHS Direct full-time

    Pros

    Good people, Good opportunities, shame

    Cons

    No real cons other than it closing

    NHS Direct2018-11-14
  2. "Database Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Administrator in Milton Keynes, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at NHS Direct for more than a year

    Pros

    Interesting Fast Past Job Satisfaction

    Cons

    Long Hours Can be tiring at times

    Advice to Management

    More Incentives and opportunities

    NHS Direct2017-04-26
  3. "Great organisation to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Handler in Guildford, England
    Recommends
    Positive Outlook

    I worked at NHS Direct full-time for more than 3 years

    Pros

    Positive staff support in emotional situations. Good salaries for non clinical staff. Supportive of own life problems and good training opportunities.

    Cons

    Shift rota was complicated, always changing and didn't allow for child friendly working. Management structure was occasionally less than clear.

    Advice to Management

    Be a little more understanding with single parents and the availability of paid childcare whilst creating staff rotas.

    NHS Direct2017-03-28
  4. "health advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Health Advisor in Dudley, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NHS Direct for less than a year

    Pros

    good training and support staff

    Cons

    difficult to apply for positions as application process is extensive

    NHS Direct2017-01-11
  5. "Call centre manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Dudley, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at NHS Direct

    Pros

    fastpace organisation with great help to the community in non emergency advice - well linked to other sub offices to take over flow of calls

    Cons

    Lack in management structure - front line managers to their own with limited interaction on the floor with call handlers -

    Advice to Management

    Better communication down line - streamline process rather to surprise people with a short notice

    NHS Direct2016-10-02
  6. "Conduit Global"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Health Advisor in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NHS Direct full-time for less than a year

    Pros

    Awesome working environment. A lot of nice people.

    Cons

    Low remuneration for the 111, not enough training.

    NHS Direct2015-11-08
  7. "A great & dedicated service ruined by top dogs out for themselves"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Service Delivery Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NHS Direct

    Pros

    Excellent attitude to doing a good job for the patients - nurses and dental nurses were always dedicated to helping the patients calling for help and advice. Always a joy to work with them. The senior Site Managers/SDMs/Performance Managers were good positions to have, although the culture and priorities depended on which site you were based.

    Cons

    The higher-up management attitude was atrocious. Staff off sick with cancer were treated like they were skiving off for a day's shopping, towards the end it was all about getting rid of as many people as possible to save costs. Although saying that, when some staff were so blatantly flouting the rules (not turning up for work, abusing internet, wrong patient advice etc.) the HR were very reluctant to take action,... especially when unions were involved. If you kissed enough butt-cheeks you went far, but that means you have to give less than 2 hoots about the lives of patients and welfare of your nurses, and learn how to fiddle the stats properly (120% service levels?!) Nick Chapman paid little attention to the service's priorities, and the general opinion was that he was only in it to further his own career - as soon as he came on board the message was that he was going to shut it down, and look what happened. The stories I could tell you about the waste of money by the senior managers/directors would shock you!

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    Advice to Management

    The downward spiral happened after the Tories came in, and little regard for the service, the patient or the staff. Now we're left with a 111 service manned by largely non-clinical staff with no skills and little desire to do anything except tell you to take some paracetamol or go see your GP. I salute all those in the new 111 who are showing the dedication, care and resilience to help the patients, but experience... tells me there's more bad news to come.

    Show More
    NHS Direct2015-07-21
  8. "great working atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor 

    I worked at NHS Direct for more than a year

    Pros

    good team work and friendly

    Cons

    non pattern shifts, shifts mixed up

    NHS Direct2014-03-11
Found 8 reviews