NHS Direct Reviews

Updated Jan 31, 2022

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3.9
87%
Recommend to a Friend
80%
Approve of CEO
NHS Direct Chief Executive Nick Chapman (no image)
Nick Chapman
4 Ratings

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Hey everyone, I’m wanting to transition to tech from healthcare. I have 5 years experience, working front office (clinic scheduling, admin etc), currently back office (referrals, prior authorizations) , I have basic medical billing/coding knowledge & also provider credentialing experience. Any recommendations for tech roles that could be a fit with my background? I do NOT want to be in customer service or call center type role if at all possible though.

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  1. 5.0
    Current Employee, less than 1 year

    Rewarding

    Jan 31, 2022 - Health Advisor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Rewarding role with good benefits Good salary Good managers

    Cons

    hours are a bit of a hit and miss

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  2. 4.0
    Former Employee, more than 3 years

    Great organisation to work for

    Mar 28, 2017 - Call Handler in Guildford, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Positive staff support in emotional situations. Good salaries for non clinical staff. Supportive of own life problems and good training opportunities.

    Cons

    Shift rota was complicated, always changing and didn't allow for child friendly working. Management structure was occasionally less than clear.

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  3. 3.0
    Former Employee

    A great & dedicated service ruined by top dogs out for themselves

    Jul 21, 2015 - Service Delivery Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Excellent attitude to doing a good job for the patients - nurses and dental nurses were always dedicated to helping the patients calling for help and advice. Always a joy to work with them. The senior Site Managers/SDMs/Performance Managers were good positions to have, although the culture and priorities depended on which site you were based.

    Cons

    The higher-up management attitude was atrocious. Staff off sick with cancer were treated like they were skiving off for a day's shopping, towards the end it was all about getting rid of as many people as possible to save costs. Although saying that, when some staff were so blatantly flouting the rules (not turning up for work, abusing internet, wrong patient advice etc.) the HR were very reluctant to take action, especially when unions were involved. If you kissed enough butt-cheeks you went far, but that means you have to give less than 2 hoots about the lives of patients and welfare of your nurses, and learn how to fiddle the stats properly (120% service levels?!) Nick Chapman paid little attention to the service's priorities, and the general opinion was that he was only in it to further his own career - as soon as he came on board the message was that he was going to shut it down, and look what happened. The stories I could tell you about the waste of money by the senior managers/directors would shock you!

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  4. 5.0
    Former Contractor, more than 1 year

    great working atmosphere

    Mar 11, 2014 - Anonymous Contractor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good team work and friendly

    Cons

    non pattern shifts, shifts mixed up

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  5. 4.0
    Former Employee

    Good People

    Nov 14, 2018 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good people, Good opportunities, shame

    Cons

    No real cons other than it closing

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  6. 3.0
    Former Employee

    Call centre manager

    Oct 2, 2016 -  in Dudley, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    fastpace organisation with great help to the community in non emergency advice - well linked to other sub offices to take over flow of calls

    Cons

    Lack in management structure - front line managers to their own with limited interaction on the floor with call handlers -

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  7. 3.0
    Former Contractor, more than 1 year

    Database Administrator

    Apr 26, 2017 - Administrator in Milton Keynes, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Interesting Fast Past Job Satisfaction

    Cons

    Long Hours Can be tiring at times

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  8. 3.0
    Former Employee, less than 1 year

    Conduit Global

    Nov 8, 2015 - Health Advisor in London, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Awesome working environment. A lot of nice people.

    Cons

    Low remuneration for the 111, not enough training.

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  9. 3.0
    Former Employee, less than 1 year

    health advisor

    Jan 11, 2017 - Health Advisor in Dudley, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good training and support staff

    Cons

    difficult to apply for positions as application process is extensive

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