NHS Direct Reviews
Updated Nov 14, 2018
Found 8 reviews
"Good People"
StarStarStarStarStarI worked at NHS Direct full-time
Pros
Good people, Good opportunities, shame
Cons
No real cons other than it closing
NHS Direct2018-11-14"Database Administrator"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNeutral OutlookNo opinion of CEOI worked at NHS Direct for more than a year
Pros
Interesting Fast Past Job Satisfaction
Cons
Long Hours Can be tiring at times
Advice to Management
More Incentives and opportunities
NHS Direct2017-04-26"Great organisation to work for"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookI worked at NHS Direct full-time for more than 3 years
Pros
Positive staff support in emotional situations. Good salaries for non clinical staff. Supportive of own life problems and good training opportunities.
Cons
Shift rota was complicated, always changing and didn't allow for child friendly working. Management structure was occasionally less than clear.
Advice to Management
Be a little more understanding with single parents and the availability of paid childcare whilst creating staff rotas.
NHS Direct2017-03-28"health advisor"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at NHS Direct for less than a year
Pros
good training and support staff
Cons
difficult to apply for positions as application process is extensive
NHS Direct2017-01-11"Call centre manager"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNeutral OutlookNo opinion of CEOI worked at NHS Direct
Pros
fastpace organisation with great help to the community in non emergency advice - well linked to other sub offices to take over flow of calls
Cons
Lack in management structure - front line managers to their own with limited interaction on the floor with call handlers -
Advice to Management
Better communication down line - streamline process rather to surprise people with a short notice
NHS Direct2016-10-02"Conduit Global"
StarStarStarStarStar- Work/Life Balance
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at NHS Direct full-time for less than a year
Pros
Awesome working environment. A lot of nice people.
Cons
Low remuneration for the 111, not enough training.
NHS Direct2015-11-08"A great & dedicated service ruined by top dogs out for themselves"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI worked at NHS Direct
Pros
Excellent attitude to doing a good job for the patients - nurses and dental nurses were always dedicated to helping the patients calling for help and advice. Always a joy to work with them. The senior Site Managers/SDMs/Performance Managers were good positions to have, although the culture and priorities depended on which site you were based.
Cons
The higher-up management attitude was atrocious. Staff off sick with cancer were treated like they were skiving off for a day's shopping, towards the end it was all about getting rid of as many people as possible to save costs. Although saying that, when some staff were so blatantly flouting the rules (not turning up for work, abusing internet, wrong patient advice etc.) the HR were very reluctant to take action,... especially when unions were involved. If you kissed enough butt-cheeks you went far, but that means you have to give less than 2 hoots about the lives of patients and welfare of your nurses, and learn how to fiddle the stats properly (120% service levels?!) Nick Chapman paid little attention to the service's priorities, and the general opinion was that he was only in it to further his own career - as soon as he came on board the message was that he was going to shut it down, and look what happened. The stories I could tell you about the waste of money by the senior managers/directors would shock you!
Show MoreAdvice to Management
The downward spiral happened after the Tories came in, and little regard for the service, the patient or the staff. Now we're left with a 111 service manned by largely non-clinical staff with no skills and little desire to do anything except tell you to take some paracetamol or go see your GP. I salute all those in the new 111 who are showing the dedication, care and resilience to help the patients, but experience... tells me there's more bad news to come.
Show MoreNHS Direct2015-07-21"great working atmosphere"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
I worked at NHS Direct for more than a year
Pros
good team work and friendly
Cons
non pattern shifts, shifts mixed up
NHS Direct2014-03-11