NHS Direct Reviews
Updated Jan 31, 2022
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Found 9 of over 9 reviews
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Approve of CEO
Nick Chapman
4 Ratings
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Other
- English (9 reviews)
Opens the Fishbowl by Glassdoor site in a new window
- Current Employee, less than 1 year★★★★★
Pros
Rewarding role with good benefits Good salary Good managers
Cons
hours are a bit of a hit and miss
- Former Employee, more than 3 years★★★★★
Pros
Positive staff support in emotional situations. Good salaries for non clinical staff. Supportive of own life problems and good training opportunities.
Cons
Shift rota was complicated, always changing and didn't allow for child friendly working. Management structure was occasionally less than clear.
Continue reading - Former Employee★★★★★
A great & dedicated service ruined by top dogs out for themselves
RecommendCEO ApprovalBusiness OutlookPros
Excellent attitude to doing a good job for the patients - nurses and dental nurses were always dedicated to helping the patients calling for help and advice. Always a joy to work with them. The senior Site Managers/SDMs/Performance Managers were good positions to have, although the culture and priorities depended on which site you were based.
Cons
The higher-up management attitude was atrocious. Staff off sick with cancer were treated like they were skiving off for a day's shopping, towards the end it was all about getting rid of as many people as possible to save costs. Although saying that, when some staff were so blatantly flouting the rules (not turning up for work, abusing internet, wrong patient advice etc.) the HR were very reluctant to take action, especially when unions were involved. If you kissed enough butt-cheeks you went far, but that means you have to give less than 2 hoots about the lives of patients and welfare of your nurses, and learn how to fiddle the stats properly (120% service levels?!) Nick Chapman paid little attention to the service's priorities, and the general opinion was that he was only in it to further his own career - as soon as he came on board the message was that he was going to shut it down, and look what happened. The stories I could tell you about the waste of money by the senior managers/directors would shock you!
Continue reading - Former Contractor, more than 1 year★★★★★
Pros
good team work and friendly
Cons
non pattern shifts, shifts mixed up
- Former Employee★★★★★
Pros
Good people, Good opportunities, shame
Cons
No real cons other than it closing
- Former Employee★★★★★
Pros
fastpace organisation with great help to the community in non emergency advice - well linked to other sub offices to take over flow of calls
Cons
Lack in management structure - front line managers to their own with limited interaction on the floor with call handlers -
Continue reading - Former Contractor, more than 1 year★★★★★
Pros
Interesting Fast Past Job Satisfaction
Cons
Long Hours Can be tiring at times
Continue reading - Former Employee, less than 1 year★★★★★
Pros
Awesome working environment. A lot of nice people.
Cons
Low remuneration for the 111, not enough training.
- Former Employee, less than 1 year★★★★★
Pros
good training and support staff
Cons
difficult to apply for positions as application process is extensive
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