NHS Human Services Reviews | Glassdoor

NHS Human Services Reviews

Updated August 22, 2017
52 reviews

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NHS Human Services Chairman and Chief Executive Officer Joseph S. Martz
Joseph S. Martz
10 Ratings

52 Employee Reviews

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Pros
  • Advancement, growth, good pay, flexible schedule, work life balance (in 8 reviews)

  • Flexible hours with ability to schedule clients when it works best around your schedule (in 7 reviews)

Cons
  • Upper management to individual workers communication is nonexistent (in 15 reviews)

  • Low pay, and no room to advance (in 13 reviews)

More Pros and Cons

  1. "DSP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NHS Human Services full-time

    Pros

    Room for growth and tuition reimbursement

    Cons

    Cheap pay, a lot if clicks even in management


  2. "House Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Guaranteed 40 hours, supportive staff. Upward mobility is possible. Criminal background is not an issue. Chance for personal growth.

    Cons

    Lot's of small complaints. Bait and switch tactics, applied for 1 job got another. 3rd party payroll that doesn't care. Rolling 6 month probation period that can be reinstated if a detail of your job description changes. In group preference to persons in recovery.

    Advice to Management

    Be more honest.

  3. "Love the clients, disappointed with management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Residential Counselor in Phila, PA
    Current Employee - Residential Counselor in Phila, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NHS Human Services full-time (More than 3 years)

    Pros

    If you like helping others, this is the company for you. Employees help each other & very supportive.

    Cons

    Management is not supportive of staff or clients. They do not follow the recovery modules. They are only concerned with keeping beds filled.

    Advice to Management

    Management should be more supportive of line staff and support clients better with recovery efforts.


  4. Helpful (1)

    "RN"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Nurse in Pittsburgh, PA
    Former Employee - Registered Nurse in Pittsburgh, PA
    Doesn't Recommend

    I worked at NHS Human Services full-time (More than 8 years)

    Pros

    Working with the client's and developing a relationship

    Cons

    untrained-management, back stabbing, no confidentiality, very cliquish, no career advancement opportunity

    Advice to Management

    Get some management training, help staff, quit throwing staff under the bus when you fail.


  5. "Good people, bad communication, bad corporation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Mental Health Therapist in Sharon Hill, PA
    Former Contractor - Mental Health Therapist in Sharon Hill, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NHS Human Services as a contractor (More than 3 years)

    Pros

    Licensure supervision, group and individual.
    A knowledgeable coworker or supervisor nearly always available to answer basic questions.
    At an individual level you'll feel supported by coworkers and lower management.
    Diverse group of clients: adults, children, adolescents, mandated, D&A, IDD.
    Diverse ways to work with them: individual, groups, IOP, case management.
    Paid training, good learning opportunities.
    Interns.

    Cons

    60+% of the work you'll do will be totally unpaid. Not kidding or exaggerating. Work 40 hours, get paid for 10-15.
    Requests for help are met with compassionate stonewalling. "Sorry you're having trouble with the unpaid paperwork time. Just keep doing it. Sorry your intern made a mess, fix it."
    Avatar documentation system is the worst ever.
    Interdepartmental communication is nonexistent. Upper management to individual workers communication is nonexistent. You will be blamed if you fail to follow a rule that nobody told you existed or changed.
    Facility is poorly maintained, furniture and lighting are often broken. For example, a work order to replace a light bulb took three months.

    Advice to Management

    Fix your communication structures. Offer proper compensation.


  6. "DSP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NHS Human Services full-time

    Pros

    I love working the elderly.

    Cons

    The house management was awful. They said the job was in Harrisburg but it was really in Hershey. They didn't pay much either for me to travel that far. The residents seem like they didn't or won't confront able with me being their and they would try to get me fired. All I would do is what I was suppose to do. The one lady had sores all over her because she kept refusing to get washed. They were always needing help, to me that's not good.

    Advice to Management

    Need more staff and more positive people in this world.


  7. Helpful (1)

    "Don't be fooled"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at NHS Human Services full-time (More than 8 years)

    Pros

    Great benefits and paid time off. At one time there was a great home/work balance, but sadly, that is not as important any longer.

    Cons

    Sadly, there is a huge disconnect between corporate and middle management. Executive directors do not know what their jobs entail and offer no support to their employees due to not understanding what the programs they "run" are. Constant promises are made to give staff raises, but in the end, looking good on the bottom line is more important than paying more or hiring a replacement in a timely manner once people leave. New management are not trained and often ask illegal questions or make illegal and insensitive comments.

    Advice to Management

    Take notice of recent downward spirals in certain counties and the one common link. When turn over is at an all time high, don't assume it's pay related, even if you are extremely under paying your employees compared to other competitors.

  8. Helpful (1)

    "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Emplyment Specialist in Towamencin Village, PA
    Former Employee - Emplyment Specialist in Towamencin Village, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NHS Human Services full-time (More than a year)

    Pros

    Pay and benefits were good. Time off was also a plus. Staff was friendly supervisor was very nice to her staff

    Cons

    The building was filthy. They had to have dogs come in every month and check for bed bugs. The clients are also filthy.

    Advice to Management

    Show some pride by cleaning up the work place


  9. Helpful (1)

    "Typical non-profit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Cheap health benefits, easy to get hired.

    Cons

    The benefits are Highmark, so if you're in the Pittsburgh area they are pretty much useless because of the UPMC monopoly. If you have a pulse and are above the mental cognition of the clients, they will hire you. I had a job that required me to go from group home to group home and I honestly had trouble at times telling who the clients were and who the support staff were.

    The Pittsburgh area is also kind of a mess, because it used to be a different company called AVS before NHS bought it. I did not work there at the time, but everyone left from the AVS days is kind of stuck there because their much better time off benefits and pay are grandfathered in, and they would lose money working elsewhere.

    Frankly if I had an intellectually disabled relative I would not let them stay in a NHS facility. The whole thing is an incompetently run house of cards, and I feel like the upper management know that; it's all about stuffing their pockets with as much money as possible before a major investigation shuts the whole thing down.

    Advice to Management

    You'd have less turnover and more competent staff if you invested in your employees. Having selfie contests and giving out t-shirts does nothing for employee competency or morale. Train people and pay them more money and your problems will go away.


  10. Helpful (1)

    "Poor morale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at NHS Human Services full-time (More than 5 years)

    Pros

    Flexible schedules, decent benefits. Good place to learn. Great mission that directly affects communities. Some long term experienced staff that have been able to advance.

    Cons

    Most staff have no room to advance. Low morale, high stress, poor work environment, high turnover. Direct care workers who are completing the mission of the company underpaid. Most staff feel like they are just a number..

    Advice to Management

    Staff are your greatest resource. Find ways to appreciate and invest in staff to improve work atmosphere and provide quality services to consumers..


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