NHS Human Services Employee Reviews | Glassdoor

NHS Human Services Reviews

Updated February 8, 2017
190 reviews

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190 Employee Reviews

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Pros
  • Small Medical Benefit package, which most places will not offer for BHRS staff while Fee For Service (in 5 reviews)

  • Flexible hours with ability to schedule clients when it works best around your schedule (in 5 reviews)

Cons
  • Low pay, and no room to advance (in 12 reviews)

  • Employee morale is very low and it does not seem to be a concern for upper management (in 12 reviews)

More Pros and Cons

  1. "BHW"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Therapeutic Support Staff/Behavioral Health Worker in Philadelphia, PA
    Former Employee - Therapeutic Support Staff/Behavioral Health Worker in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at NHS Human Services full-time (More than 8 years)

    Pros

    Team environment you're not in the field working cases alone.. coworkers at the school to support you

    Cons

    School doesn't respect BHWs. Nhs will.not. pay their BHW more money. Nhs makes BHW feel less than, no support, only care about $$ not children/clients.

    Advice to Management

    Care about the clients/children's outcome. Report these school staff members who are violating the children. Pay your staff! Support your staff!


  2. "Recovery Guide"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lovely staff and management. Easy to work for and ask questions

    Cons

    No cons since starting this position


  3. Helpful (1)

    "Typical non-profit"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Cheap health benefits, easy to get hired.

    Cons

    The benefits are Highmark, so if you're in the Pittsburgh area they are pretty much useless because of the UPMC monopoly. If you have a pulse and are above the mental cognition of the clients, they will hire you. I had a job that required me to go from group home to group home and I honestly had trouble at times telling who the clients were and who the support staff were.

    The Pittsburgh area is also kind of a mess, because it used to be a different company called AVS before NHS bought it. I did not work there at the time, but everyone left from the AVS days is kind of stuck there because their much better time off benefits and pay are grandfathered in, and they would lose money working elsewhere.

    Frankly if I had an intellectually disabled relative I would not let them stay in a NHS facility. The whole thing is an incompetently run house of cards, and I feel like the upper management know that; it's all about stuffing their pockets with as much money as possible before a major investigation shuts the whole thing down.

    Advice to Management

    You'd have less turnover and more competent staff if you invested in your employees. Having selfie contests and giving out t-shirts does nothing for employee competency or morale. Train people and pay them more money and your problems will go away.


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  5. Helpful (1)

    "Poor morale"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at NHS Human Services full-time (More than 5 years)

    Pros

    Flexible schedules, decent benefits. Good place to learn. Great mission that directly affects communities. Some long term experienced staff that have been able to advance.

    Cons

    Most staff have no room to advance. Low morale, high stress, poor work environment, high turnover. Direct care workers who are completing the mission of the company underpaid. Most staff feel like they are just a number..

    Advice to Management

    Staff are your greatest resource. Find ways to appreciate and invest in staff to improve work atmosphere and provide quality services to consumers..


  6. Helpful (1)

    "Company has really gone downhill."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - HMA in Coraopolis, PA
    Former Employee - HMA in Coraopolis, PA
    Doesn't Recommend
    Neutral Outlook

    I worked at NHS Human Services full-time (More than 10 years)

    Pros

    Working with individuals with intellectual and developmental disabilities is both challenging and rewarding. The clients who are able and willing are given many opportunities for activities in the community. If you want to work a lot of overtime, it's available.

    Cons

    AVS was a private company before being acquired by NHS in 2008. Since then, it has become a "business" rather than a community. Morale is low. Good house managers come and go fast. Depending on your HM, it is sometimes hard to take time off. Lazy workers seem to get away with anything. They use a lot of agency personnel. They are constantly taking benefits away. The 403B used to match 4.5%, plus a dividend for years with the company. When the economy tanked, they dropped it to a flat 2%, saying they would give it back when things improved. They never have, and most likely never will. If you are over 50, or have 10 or more years with the company, they will do anything to terminate you. If ever a company needed a union, it's this one. They can accuse you of anything, and you have no way to defend yourself against lies.

    Advice to Management

    Give more than just lip service to valuing employees.


  7. Helpful (1)

    "HR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Very flexible with time. So balancing work and family life is easy.

    Cons

    Pay sucks even for higher level positions


  8. Helpful (1)

    "Recreation Therapist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recreational Therapist in Philadelphia, PA
    Current Employee - Recreational Therapist in Philadelphia, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at NHS Human Services full-time (More than a year)

    Pros

    Great, caring staff and the clients are a pleasure to work with

    Cons

    The pay is low and not good for raising a family; the job is meant for caring for people and not about collecting a paycheck, however.

    Advice to Management

    I recommend improving the salary of your employees so that there is willingness for individuals to stay with the company. The salary does not match the work load.


  9. Helpful (2)

    "Eh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Montgomery, PA
    Current Employee - Anonymous Employee in Montgomery, PA
    No opinion of CEO

    I have been working at NHS Human Services part-time (More than 5 years)

    Pros

    There is relatively frequent turnover so if you don't have a supportive supervisor, the likelihood is that you'll get one sooner or later.
    Recent cost-of-living pay increases show that upper management recognizes that us peopns at the bottom exist

    Cons

    The amount of clinical documentation required is ridiculous, encouraging clinicians to replace quality for quantity. Pay is so-so. Recent across-the-board pay hike is nice, considering it's the first time in 4 or 5 years. But when you see the kind of cars that upper management drive at this non-profit, it can be disheartening to those of us at the front lines of helping people.
    There's regular turnover so if you're in the wrong place at the wrong time you may have an inept manager/supervisor, or peers. The organization seems unwilling, like so many mental health agencies nowadays, and employers in general, to ignore the benefits that would be passed on to their customers if they valued their direct-service employees a bit more. Why upper management gets compensated so well and those providing the direct care are taken for granted is beyond me. But, the recent cost of living increase was something; at least they threw us that bone.

    Advice to Management

    How about salaries with benefits for proven clinicians? Would that really be so difficult? Are upper managers really working any harder than those providing direct services to improve your customers lives day in and day out?


  10. "Program Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Assist/Psych Tech in Lancaster, PA
    Current Employee - Program Assist/Psych Tech in Lancaster, PA
    Recommends
    Positive Outlook

    I have been working at NHS Human Services full-time (More than 8 years)

    Pros

    People are giving and engaged in helping the consumers. There are many professionals. Their vision is positive and consumer centered. They have a good union. Tuition reimbursement and insurance. Good 401K

    Cons

    Points given during sick time. Sometimes more team ethics are needed on the entry level. Insurance a little expensive, but it is every where right now.

    Advice to Management

    great at offering promotional opportunities, keep giving advancement opportunities, and see the employees for who they are instead of the surface


  11. "Licensed Behavior Specialist Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Behavior Specialist Consultant in Philadelphia, PA
    Current Employee - Licensed Behavior Specialist Consultant in Philadelphia, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Job flexibility is good as you can set your own schedule as a contract employee.

    Cons

    The rate per hour for the Licensed Behavior Specialist position is a bit low. Also, contract work is inconsistent.

    Advice to Management

    Consider making contract workers salaried workers



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