NHS Receptionist Reviews | Glassdoor

NHS Receptionist Reviews

Updated Jan 18, 2020

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3.6
68%
Recommend to a Friend
58%
Approve of CEO
NHS CEO Simon Stevens
Simon Stevens
6 Ratings
  1. "Great team, stretched beyond belief."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Receptionist 

    I have been working at NHS part-time

    Pros

    Sense of achievement. Helping people.

    Cons

    Poor pay and unrealistic expectations from patients.

    NHS2020-01-18
  2. "Medical Receptionist and admin for 2 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Medical Receptionist in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at NHS part-time for more than a year

    Pros

    Good team members Flexible working days

    Cons

    Long working hours Heavy workload and a lot of emotional stress

    Advice to Management

    Needs to do more to protect staff from public abuse

    NHS2019-12-31
  3. "People and place as to be expected"

    StarStarStarStarStar
    Former Employee - Front of House Receptionist in Southend-on-Sea, England

    I worked at NHS part-time for more than a year

    Pros

    Security, job satisfaction and pride.

    Cons

    Low wages, lack of appreciation.

    Advice to Management

    Appreciate those that hold you up.

    NHS2020-01-11
  4. "Basic pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - NHS Receptionist in Plymouth, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at NHS full-time for more than a year

    Pros

    Rewarding Nice colleagues Amazing institution to be a part of

    Cons

    Too much pressure and financial cuts

    Advice to Management

    Shadow a junior for the day

    NHS2019-12-16
  5. "Hollybrook Medical Centre/ Sinfin Health Centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Freelancer - Medical Receptionist/Administrator in Derby, England
    Doesn't Recommend
    Negative Outlook

    I worked at NHS for less than a year

    Pros

    However the doctors are great and do a great job at caring for patients.

    Cons

    - There is no career progression within this place because they are always understaffed so you can GUARANTEE YOU WILL BE OVERWORKED DAILY. -This is an awful place to work in. - Management tend to bully individuals on a daily basis as well as Harras them. - Nothing is kept confidential and no support is offered. - No training is given to staff members nor regular performance reviews. -On days you are sick, you will be pressured to come into work because of management's inability to retain staff and treat them right. -There is an extremely high staff turnover. - That speaks for itself. You are made to feel guilty for being ill even though you can not control being ill and even if you are on holiday you are still pestered by staff high up to do things are come back to work early (that is ofcourse if you ever get any holiday off). - This workplace has a do not tolerate abuse to staff which actually does not, I repeat DOES NOT MEAN ANYTHING. Patients come in on a daily basis and will shout at you and scream and demand things and in some cases get violent too. - When you report it to management, instead of support you get penalised further and stressed more because management don't care to offer the correct support.

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    Advice to Management

    Understand that the reason you have high staff turnover is because you neglect your current staff of support they need. Learn to prioritise your workload and take a course in management. You all forget that without your staff you would have no one to manage.

    NHS2020-01-12
  6. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Receptionist 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NHS full-time for less than a year

    Pros

    Very kind feedback indeed, thank you

    Cons

    too much emphasis on NHS

    NHS2019-11-19
  7. "Lots of work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Receptionist/Administrative Assistant in London, England

    I have been working at NHS part-time for less than a year

    Pros

    Lots of work Busy teams Energetic

    Cons

    Staff can be slightly stressed Under staffed

    Advice to Management

    Recruit more :)

    NHS2019-10-20
  8. "Nhs"

    StarStarStarStarStar
    Current Employee - Receptionist 

    I have been working at NHS full-time

    Pros

    Checking in patient and booking appointments

    Cons

    Too much to do and stress full

    NHS2019-10-14
  9. "Good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Receptionist in London, England

    I worked at NHS full-time for more than a year

    Pros

    Variation, time goes quick. The holiday entitlement.

    Cons

    Rare of pay. Stressed out staff.

    Advice to Management

    Listen to your staff

    NHS2019-10-08
  10. "Interesting workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    Current Employee - Receptionist/Administrative Assistant 
    Recommends

    I have been working at NHS part-time for less than a year

    Pros

    Busy and varied day feels good helping people

    Cons

    Unorganised and can be stressful

    NHS2019-10-13
Found 34 reviews