NIC Reviews | Glassdoor

NIC Reviews

Updated June 10, 2017
27 reviews

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3.0
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NIC Chief Executive Officer and Chairman of the Board Harry H. Herington
Harry H. Herington
17 Ratings

27 Employee Reviews

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Pros
  • Why, because this commitment to work-life balance is considered (in 14 reviews)

  • Great benefits, great work/life balance, awesome corporate amenities, leading edge technical competencies (in 15 reviews)

Cons
  • Little to no opportunities to move up the ladder (in 6 reviews)

  • If you take a position at NIC your work-life balance is 100% work (in 5 reviews)

More Pros and Cons

  1. "UI/UX Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - UI/User Experience Developer in Indianapolis, IN
    Former Employee - UI/User Experience Developer in Indianapolis, IN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at NIC full-time (More than a year)

    Pros

    Innovative, forward-thinking development is highly encouraged. There are many open projects to work on which require a different type of skillset for each application.

    Cons

    Not enough resources to support the workload. Though innovation is encouraged, it is sometimes an expectation that is not known by the developer. With the limited resources given for each application, there is little to no time during work hours to be innovative and create new things.

    Advice to Management

    Be more approachable to your employees. Express your expectations rather than have them and keep that information to yourself.

    NIC Response

    Jun 12, 2017 – Director of Human Resources

    We are glad you experienced NIC as innovative and appreciated the encouragement you received towards your development. We hope your career offers many opportunities for growth. Thank you for your... More


  2. Helpful (8)

    "Depends on State"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Madison, WI
    Former Employee - Project Manager in Madison, WI
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at NIC full-time (More than a year)

    Pros

    Good benefits, nice office location, free parking, mostly good life balance. Snacks. The compnay has lots of opportunities for promotions if you are willing to move.

    Cons

    Everything depends on the portal you're at. The portal I worked at started rapidly deteriorating due to inexperienced leadership who don't coordinate with (or apparently even talk to) each other. While the company promotes from within, new leaders don't seem to get training or mentoring, so they tend to just go on doing the jobs that got them promoted instead of their new responsibilities. THe portal was becoming one where people don't even bother to ask management to do or handle anything because they never respond. Disappointing after a month or two.

    Advice to Management

    Pay closer attention to how employees at ground level feel, hire more minorities and women esp to executive level, and when you promote people help them to grow into their new roles. Pay better to keep good people

    NIC Response

    Feb 14, 2017 – Director of Human Resources

    Thank you for your feedback. Maintaining a strong company culture and providing career development are important to us, which is why we often promote from within. We provide mentoring and training to... More

  3. Helpful (7)

    "Great place to get your foot in the door of the tech industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ETS Monkey in Olathe, KS
    Former Employee - ETS Monkey in Olathe, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    NIC has the potential to be a fantastic employer.
    They have relatively diverse hiring practices considering the sector and location - veterans, minorities, immigrants, you name it.
    The compensation is decent, the breakroom is stocked with a bunch of snackfood, the people are for the most part nice, the office building itself is fairly modern and a pleasant enough place to work.
    Also, unless you're mean-spirited or go out of your way to anger the wrong person, it seems like no amount of incompetence can get you fired.

    Cons

    This company diverts government money away from creating numerous secure, good-paying public sector tech jobs to creating much fewer, much more tenuous "at-will" employees - the majority of whom are forced to work far more hours than anyone would consider reasonable regardless of compensation. All to enrich a few executives and shareholders.

    Advice to Management

    Middle managers on the software development side - start cracking the whips. Quit coddling the developers.
    Senior Management - your middle management is lying to you about the state of things.


  4. Helpful (1)

    "Good Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Developer in Oklahoma City, OK
    Former Employee - Lead Developer in Oklahoma City, OK
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Nice people, nice envirnoment.

    Cons

    Low pay. To much work


  5. Helpful (8)

    "Losing Its Appeal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Indianapolis, IN
    Current Employee - Software Developer in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at NIC full-time (More than 5 years)

    Pros

    Average pay for the area (so not bad - although not good either)
    Very good benefits i.e. healthcare and 401k matching. The No1 reason to remain with the company.
    Slightly flexible working hours at some locations.

    Cons

    Leadership can be totally disconnected from reality. The CEO tries to connect with the workers but fails to appreciate the many issues with those in the layers between himself and non-management workers.
    Average pay for the area - it really could be better. Benefits only help so much.
    A huge reluctance to allow much if any telecommuting work.
    A total lack of relevant training and investment in continued education. The system in place is literally unusable.
    A company that seems happy to change pay reviews on a whim costing employees many hundreds of dollars. A drop in the ocean for a company that can afford 50c per share bonus dividends. A big hit for many employees though.
    No defined (or even possible) career path for most positions without moving out of state.
    A very weird and hugely unfair yearly bonus system. Yearly bonus are a great idea but need to be a little more transparent.
    An 'openness' policy that simply doesn't work. It's great to have so many levels of people you can approach with an issue. Not so great when any problems are ignored or you're simply dismissed as irrelevant.
    A company 'culture' that is steadily becoming more archaic as opposed to embracing change and new, effective work methodology.
    A huge disconnect between head office and the individual portals.

    Advice to Management

    Used to be a great company to work for despite a few drawbacks. However, lack of investment in current staff on a local and national level means this is no longer the case.

    A wage cap based on head office policy and not ability is a terrible idea. Yearly bonus that's so arbitrary and secretive needs to be bought in the 21st century and be more open.

    There is more or less no appropriate training, with the education reimbursement scheme being s good as useless. Provide training. We live and work in a fast paced, ever changing environment so help your employees to keep up with this.

    Messing with yearly pay reviews is a terrible, terrible idea unless your plan is to encourage people to leave the company. Fix this immediately. It is not the employees job to hound management for a review to be on time. Running them late and scrapping back dated pay has no positive benefits and only serves to make people look elsewhere for employment.

    No career path. Even if it was just creating 'levels' within a dept such as design or software development, this would create a huge incentive to remain with the company.

    The revamped wellness program simply doesn't work. Far too complicated and annoying with few if any real incentives.


  6. Helpful (1)

    "OK. A place to pick up some skills."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Developer in Olathe, KS
    Current Employee - Applications Developer in Olathe, KS
    Neutral Outlook
    Approves of CEO

    I have been working at NIC full-time (More than a year)

    Pros

    Small office feel. Each office is independent, so experiences could differ greatly!

    Cons

    Small office feel. It is a medium sized company, but the individual branches are isolated. If you are in with a good crew, then great, but if not, you do not have all that many options to migrate within the company.

    Advice to Management

    Stop using timesheets. That is one of the things that bugs me about this place.


  7. Helpful (3)

    "Good company, good benefits, poor compensation, poor growth potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer in Olathe, KS
    Current Employee - Developer in Olathe, KS
    Approves of CEO

    Pros

    Good company, good people. Casual, flexible work environment. Employees guinely encouraged to pursue work/personal life balance. Great benefits . . . health insurance paid for entire family, 401K, ESOP, vision. Corporate emphasis on community service.

    Cons

    1. Limited career growth opportunities. Unless your manager gets hit by the proverbial truck or you are willing to relocate to one of their state portals, there are just not that many directions you can go at NIC.

    2. Compensation. Unless you are a director level or higher you can count on a cost of living adjustment every year and nothing more, regardless of the performance of the company or yourself personally. Very frustrating philosophy.

    3. All of the company's customers are state, federal, and local government entities, so as you might imagine it is not a culture that comfortably embraces change or quick decisions.

    Advice to Management

    The compensation philosophy has to be reconsidered. When the economy and market start heating up (as they are now at least in technology fields) it will be difficult for good people to not leave knowing they can go down the road and easily get a 15-20% raise.

  8. Helpful (5)

    "It's a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at NIC full-time

    Pros

    Great medical, coworkers are great, upper management seems to care. Experience depends a lot on what portal you're in.

    Cons

    Same problems you'd get anywhere that puts marketting above development -- technical debt, backlogs of maintenance on legacy systems, constantly pushing for the next buzzword (leaving more tech debt).

    Claims to promote from within but I've seen no evidence of that, there are unfilled management jobs and qualified employees not getting them, nor is there any mentoring or coaching on why the employees are not being considered or how they could improve.

    Extreme overuse of marketing-speak, and treating all employees as if they were sales people. Most communication is from business side to business side -- tech is mostly ignored.

    Obvious favoritism among management, and obviously sexist GMs. People in "red state" portals beware.

    Advice to Management

    Watch out for good-old-boy culture among portal leadership. It'll bite you in the end.

    NIC Response

    Apr 20, 2017 – Director of Human Resources

    It is good to hear you enjoy your coworkers and appreciate our health benefits. There are seven core values that guide our business: innovation, passion, family, community, responsibility, trust, and... More


  9. Helpful (6)

    "It's OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NIC full-time (More than 3 years)

    Pros

    Good benefits package with health and dental paid 100% for employee and dependents. Time off policy is pretty good, and the portal I worked in provided a work from home day once per week and had a good location in a downtown setting.

    In general you'll get good experience with software, ecommerce, and IT operations which will help you move on to other more rewarding positions at other companies.

    Cons

    Not a super innovative company and after awhile the products get kind of boring to work on and maintain.

    The systems and processes seem overly complicated as many services rely on third party integration or the corporate office which is in Kansas. Because of this the maintenance on products is a nightmare, a constant task, and stifles productivity.

    If you want to move up the ladder you will almost certainly have to move to another state. Maybe this is a good thing for you, but it was not for me.

    GM and other directors tended to look the other way or flat out ignore when there was an issue with morale or a problem between employees. This created some pretty toxic situations between tech and non-technical resources. There were even some managers who would disrespect employees to their face and behind their back which did not help with developing a strong culture.

    Pay is far below market value (20-30%) and for this reason turnover can get high when the economy is strong. Pay raises are very small (2-3%). If you are killing yourself you might get a 5% bump.

    Bonus structure was really designed for executives. The execs will make 5 figure bonuses while the grunt workers are lucky to get enough to cover a couple grocery store trips. Better than nothing, but come on.

    Advice to Management

    Stand up for your employees and don't let functional managers belittle their contributions.

    Make expectations clear and achievable and the employees will be happier.

    Pay better.


  10. Helpful (9)

    "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I worked at NIC full-time (More than a year)

    Pros

    Good health and PTO benefits, great teammates, decent working environment and equipment, paid professional licensing and a laid back dress code. The company sponsored conference is a great opportunity to network, learn and have some fun. The company fully funds the conference and employees who are invited to attend do so at company expense. It is a great advantage to working for NIC.

     Many opportunities for individuals to present great ideas, to travel to different portals and show what is being accomplished locally. Lots of chances to deal with decision making clients at high levels of city and state government. NIC encourages networking during working hours with clients and partnering directly with them to foster team work. NIC encourages employees to attend client functions such as technical council meetings and to join users groups to keep abreast of changes, NIC encourages employees to present at these functions and to take advantage of teaching and learning opportunities as often as work permits.

    Cons

    Salaries are much less than the going rate. Paid health benefits helps with that, but company employees are still undervalued and underpaid in all areas. Bonuses are small. Few professional training opportunities except online on one's own time and the paid education benefit has stringent requirements attached. Some members of leadership lack soft skill training and the company finds it difficult to retain employees in many areas. Promotion opportunities available only if one is willing to relocate. Poor work-life balance and that is obvious with the reactive rather than proactive management style that leads to hair on fire working conditions and constant unreasonable pressure. Lack of strategic thinking and long term goal setting leads to poor decisions and stifles business growth.

    Advice to Management

    Improve the leadership 'pipeline' to include far more training opportunities for those on an upward track. The current system of telling people to look for a portal manager they admire, shadow them for a while and ask for mentorship, does not work well. If you want good managers and leaders, you must teach and mentor them in a systematic fashion. Throwing under-educated and, in some cases, unqualified individuals into a leadership/managerial position simply creates chaos and unnecessarily burdens the team. It costs far too much money to lose personnel and then train replacements and that is when you can get a replacement.

    Make those training opportunities into an actual progressive leadership education track from the moment an employee steps into the company. All employees regardless of position should be encouraged to lead and to follow, as that sort of culture makes for stronger teamwork and better leadership growth. Provide dual track promotion opportunities for individuals who prefer to remain in a technical role, rather than just for those who want to 'manage' people.


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