NICE CXone Reviews
Updated Jan 27, 2023
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Found 673 of over 694 reviews
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Top Review Highlights by Sentiment
- "There used to be competitive pay and tremendous benefits that every employee could count on." (in 24 reviews)
- "Middle and upper management often neglect ladership qualities and growth principles within themselves, stunting the growth of those around them." (in 23 reviews)
- "The CEO of NICE does not believe in culture and prides himself on his ability to run a sweat shop." (in 6 reviews)
Ratings by Demographics
This rating reflects the overall rating of NICE CXone and is not affected by filters.
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- Current Employee, more than 3 years★★★★★Featured Review
Pros
NICE CXone provided me with good learning in terms of different technology stacks and Automation frameworks. Also not bound to specific technology always got a chance to explore new tools and technology which helps to improve product Quality. Good learning and provided a growth path also which help to grow in my career with learning opportunities. NICE has a very good and friendly working environment and all employees are always here to help and provide guidance.
Cons
I am not able to find out any.
Continue reading - Former Employee★★★★★
GREAT PLACE!!!!
Jan 23, 2023 - Enterprise Account Development RepresentativeRecommendCEO ApprovalBusiness OutlookPros
I love this environment and the people I work with. I genuinely look forward to seeing my coworkers
Cons
Downside is the constant chance as of recent but it can be managed
- Current Employee, more than 5 years★★★★★
Great Company to learn and grow.
Jan 19, 2023 - Principal Network Architect in Fort Worth, TXRecommendCEO ApprovalBusiness OutlookPros
Dynamic environment Great opportunities Growth Learning
Cons
At the moment I am happy working with them, the last 6 years have been amazing, with good learning and opportunities.
- Current Employee, less than 1 year★★★★★
Great Company
Jan 13, 2023 - Sales Engineer in Salt Lake City, UTRecommendCEO ApprovalBusiness OutlookPros
Good pay, hours, management, remote work
Cons
constantly changing as well as limited vacation time
Continue reading - Current Employee, more than 3 years★★★★★
Pros
Flexible work hours Hybrid work Strong company financials Great work culture
Cons
There is none that I can think of at the moment.
- Former Employee, more than 3 years★★★★★
Change isn't always a good thing.
Jan 4, 2023 - Sr Systems Engineer in Salt Lake City, UTRecommendCEO ApprovalBusiness OutlookPros
Flexible work schedule and can work from home. Nice, newer building.
Cons
The culture has declined significantly. Management habitually addresses only the hottest fires and loudest ringing bells. Middle and upper management often neglect ladership qualities and growth principles within themselves, stunting the growth of those around them. Concerns regarding process and work loads are rarely addressed sufficiently causing strife within various teams. These problems then escalate, impacting workflow and other teams even further.
Continue reading - Current Employee, more than 3 years★★★★★
CXone is a *Nice* place to work
Jan 3, 2023 - Principal Technical Account ManagerRecommendCEO ApprovalBusiness OutlookPros
After 3.75 years I can still say that Nice is a GREAT company to work with.
Cons
Growing Pains affect all companies
Continue reading - Current Employee★★★★★
Pros
Good place to work or start on the software area
Cons
Low Salary and bad plans for promotions on Latin America
- Former Employee, more than 1 year★★★★★
Not a good company, Nice product
Jan 15, 2023 - Senior District Sales ManagerRecommendCEO ApprovalBusiness OutlookPros
The cloud solution is a slick
Cons
Comp plan is horrible. Quota is unattainable - Raised it 123% from the previous year. $2.2M - $4.9M Removed products that you were previously paid on but still had to sell them. Benefits plan is below avg. Public company but no stock purchase plan. They talk highly about their sales enablement, however, there is no enablement. It is quantity over quality. Focus is on getting as many people through a training class instead of making sure those attendees are enabled.
Continue reading - Current Employee, more than 5 years★★★★★
Pros
Collaboration in our team is great. Good people on the lower and mid level.
Cons
Senior team leaders are out of touch with reality. The little people are never consulted before any changes are made. Then surprisingly the changes mandated do not work. I have been here for many years and have never received a raise. They say there are merit increases but in 5+ years I have never had one. Promotions are as rare as raisies. Good luck if you want to move up. Presidents club is a joke with unknown parameters for marking club as a sales engineer. It is always the same people that go even though those people are never the top revenue generators. Company brags about great performance and balance sheet but that never trickles down to the rank and file. There is no stock options or even a option to buy stock as an employee. We are losing great people all the time because of the comp. It makes no sense to lose tenured employees and then spend months hiring and training new people. How is that cheaper then just paying us at competitively?
Continue readingThank you for taking the time to write a review. We were glad to read that you are excited about your great colleagues! This is something that is repeated in our annual employee surveys, and we are very proud of our superstar employees and excellent team atmosphere. At NICE CXone we have multiple processes in place to review our employees' performance and reward them accordingly. We hire top talent and our "pay for performance" culture ensures that strong performers are duly compensated. Our employee surveys consistently show that there is great satisfaction with the leadership of our managers, and that our employees have great clarity regarding their roles and the company's plans. If you would like to discuss any issues further, we recommend that you reach out to your manager or HR business partner.
NICE CXone Reviews FAQs
NICE CXone has an overall rating of 4.2 out of 5, based on over 694 reviews left anonymously by employees. 85% of employees would recommend working at NICE CXone to a friend and 83% have a positive outlook for the business. This rating has improved by 11% over the last 12 months.
85% of NICE CXone employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated NICE CXone 4.1 out of 5 for work life balance, 4.1 for culture and values and 4.2 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at NICE CXone to be culture, career development, coworkers and the cons to be senior leadership, benefits, management.
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