NICE Reviews | Glassdoor

NICE Reviews

Updated June 21, 2018
550 reviews

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3.4
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NICE CEO Barak Eilam
Barak Eilam
249 Ratings

550 Employee Reviews

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Pros
  • "The work life balance is very good" (in 42 reviews)

  • "Opportunity to learn, Flexibility, great people" (in 31 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (7)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in Hoboken, NJ
    Current Employee - Sales Executive in Hoboken, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time (More than 3 years)

    Pros

    Many positives, but the clearest example of how NICE invests in their employees is their training program. Hands down, best training program around.

    Cons

    Enterprise Software is an innovative, aggressive, and high pressure industry. With that comes constant change.

    Advice to Management

    Keep up the exceptional training, continue to focus on the product and employees and the future will continue to be bright/


  2. "Sr. Solutions Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Solutions Account Executive in Fort Worth, TX
    Current Employee - Senior Solutions Account Executive in Fort Worth, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at NICE full-time (More than a year)

    Pros

    Back Office Expertise
    BPM Expertise
    Industry Expertise in various industries - Financial Services, Insurance, Healthcare, BPOs, Telco

    Cons

    I don't have any cons for this company -- not a good territory to work with.

    Advice to Management

    None

  3. "Director of Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at NICE full-time

    Pros

    Good Pay and Benefits, growing

    Cons

    Hard to advance, old school management


  4. "Project management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in New York, NY
    Former Employee - Senior Project Manager in New York, NY
    Neutral Outlook
    Approves of CEO

    I worked at NICE full-time (More than 5 years)

    Pros

    Great technology. Good people. Good benefits.

    Cons

    Career advancement it's limited. Conflicts regarding Services Revenue growth and having the appropriate personnel in place to support. Services Management are only allowed to hire off shore contract personnel while replacing full time staff.


  5. Helpful (2)

    "Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at NICE full-time (Less than a year)

    Pros

    Company supports working remotely. Internal processes are well established (sometimes overwhelming) and fully enforced. Lots of smart employees who are supportive and willing to help others learn the ropes.

    Cons

    Management is ruthless. Military like discipline. Mantra from some executives "Killed or be killed" and "You have a license to kill". And the HR team does nothing to prevent this type of treatment. Executives seems disconnected from the real world. Not focused on the well being of their employees at all, just wants revenue and doesn't care how you get it. If you don't get it then your fired. Stay away from this company - the culture is HORRIBLE!

    Advice to Management

    Take some sensitivity counseling and learn how to treat your employees with respect. Stop treating people like they are minions and replaceable objects.


  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time

    Pros

    Great place to work and have a good work life balance

    Cons

    None - really no cons at all


  7. "Senior Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Project Manager in Jersey City, NJ
    Current Employee - Senior Technical Project Manager in Jersey City, NJ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at NICE full-time (More than 5 years)

    Pros

    Industry comparable salary, decent benefits

    Cons

    Results focus, no focus on employees

    Advice to Management

    More focus on employee engagement would improve results and customer satisfaction. Pure focus on metrics wears even the best employees.

  8. "Stuck in 2000"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time

    Pros

    They have a lot of different products that you can sell.

    Cons

    They still do not understand selling SaaS products and licensing.

    Advice to Management

    You need to be more aggresive with pay to retain top talent.


  9. "Professional Services Dept"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Software Integration Engineer in Sandy, UT
    Current Employee - Associate Software Integration Engineer in Sandy, UT
    Recommends
    Positive Outlook

    I have been working at NICE full-time (More than 3 years)

    Pros

    Culture is positive in most all departments

    Cons

    If customers decide to escalate, you can end up dedicating many extra hours without extra compensation

    Advice to Management

    Should work in teams or pairs, everything is individual based.


  10. Helpful (2)

    "Management is out of touch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NICE full-time

    Pros

    The pay and benefits are good. They offer an annual bonus.

    Cons

    This is an Israeli company that has no idea how to manage Americans. The Israeli management is out of touch with American culture.

    Advice to Management

    Trust your highly skilled workers and let them do their job. Keep your micromanagement style at home.


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