NICE Reviews | Glassdoor

NICE Reviews

Updated November 15, 2017
473 reviews

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3.5
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NICE CEO Barak Eilam
Barak Eilam
200 Ratings

473 Employee Reviews

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Pros
  • Good (overall) work/life balance - though travel can be a killer sometimes (in 33 reviews)

  • Great people to work with, strong collaboration (in 31 reviews)

Cons
  • Work/Life balance is sometime challenging (in 34 reviews)

  • there was no work / life balance at all (in 11 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in Hoboken, NJ
    Current Employee - Sales Executive in Hoboken, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time (More than 3 years)

    Pros

    Many positives, but the clearest example of how NICE invests in their employees is their training program. Hands down, best training program around.

    Cons

    Enterprise Software is an innovative, aggressive, and high pressure industry. With that comes constant change.

    Advice to Management

    Keep up the exceptional training, continue to focus on the product and employees and the future will continue to be bright/


  2. "NICE"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NICE full-time

    Pros

    The employees at NICE are wonderful, hard working and team players.

    Cons

    No work or home life balance.

  3. "Cutthroat!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at NICE full-time (More than a year)

    Pros

    Trying to stay current by acquiring new technology. Some nice people to interact with but not many.

    Cons

    Hard to trust anyone as it all about internal competitions. Vary siloed as many products overlap on functionality.

    Advice to Management

    Stop making everything an internal competition more towards a collaborative effort to win customer business.


  4. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at NICE full-time

    Pros

    Most of the Professional Services team members work remotely. Services resources are located globally. PMs are given the opportunity to run their projects as entrepreneurs. It is challenging and can be satisfying.

    Cons

    While the work load is high and you have a lot of responsibilities, there is very little room for advancement within the organization.

    Advice to Management

    While revenue numbers are important, having PMs report the information 2-3 times per week is too time consuming and takes time away from more important project activities. The revenue forecast does not change that much weekly and these meetings are a waste of time.


  5. Helpful (1)

    "HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at NICE full-time (More than a year)

    Pros

    None for my particular department.

    Cons

    Unbelievably stressful. No work life balance, which is felt from the top down. Administrative departments severely understaffed and overworked. My boss would no call no show on 90% of our scheduled meetings because she was so overwhelmed. I could barely get her on the phone. So much process and red tape that it takes reaching out to the CEO directly to get anything accomplished.

    Advice to Management

    Take a look at the culture you are fostering. Really evaluate how your employees are doing by asking them specifically what can be improved to make their work life better.


  6. "General"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager
    Former Employee - Project Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at NICE full-time (More than 10 years)

    Pros

    Remote work and good teammates.

    Cons

    Not employee motivated. Financially motivated.


  7. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research Associate in Richardson, TX
    Current Employee - Research Associate in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time (More than 10 years)

    Pros

    Setting an exciting vision and strategy for the next 5 years and executing to get there, very stable high tech company where you can grow and develop professionally over the years

    Cons

    Company has high expectations and work\life balance might be impacted when needed. Like other large companies, sometime there are some unnecessary overhead

  8. "Sr. QA Automation Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NICE full-time

    Pros

    Autonomy, breadth of learning, great team and nice benefits

    Cons

    If you're highly ambitious, career growth may be an issue


  9. "New Hire @ NICE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Instructional Designer in Richardson, TX
    Current Employee - Instructional Designer in Richardson, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at NICE full-time (Less than a year)

    Pros

    Smart, helpful people everywhere.
    Systems and tools were setup and run correctly from day 1.
    New office environment is fresh and lively.
    I've been allowed, and encouraged, to spend a lot of time getting familiar with the product I support before I need to "perform".
    Challenging position that stretches the standard definition of the role I was hired for. Unique.
    Positive "can do" attitude prevails.

    Cons

    LOTS to learn immediately to become familiar with a robust and complicated product/environment.
    Being managed virtually (from Israel) has it's drawbacks.
    Training model is/are virtual labs, which are time and resource intensive.
    The open floor plan of the office provides little quiet or privacy as there are people always having discussions via phone or WebEx at full volume.
    I've will have lost 2 mentors in 60 days due to turnover, creates a challenge for New Hires.
    Siloed SMEs are hard to get time with sometimes unless you have some weight to throw around.

    Advice to Management

    Having all positions be a SME creates silos...communication between silos can be difficult and create bottlenecks. Formalized partnerships between silos might open a can of worms and accountability, but accountability is usually a good thing for quality...even if it slows things down sometimes.


  10. Helpful (1)

    "Interesting Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Hoboken, NJ
    Former Employee - Manager in Hoboken, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NICE full-time (More than a year)

    Pros

    Some nice people there... Company has good reputation within contact centers. Work from home.

    Cons

    Israeli culture is a bit interesting


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