NICE Reviews | Glassdoor

NICE Reviews

Updated September 17, 2018
574 reviews

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3.4
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
NICE CEO Barak Eilam
Barak Eilam
263 Ratings

574 Employee Reviews

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Pros
  • "The work life balance is very good" (in 44 reviews)

  • "Opportunity to learn, Flexibility, great people" (in 31 reviews)

Cons
More Pros and Cons

  1. "Sr. Solutions Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Solutions Account Executive in Fort Worth, TX
    Current Employee - Senior Solutions Account Executive in Fort Worth, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at NICE full-time (More than a year)

    Pros

    Back Office Expertise
    BPM Expertise
    Industry Expertise in various industries - Financial Services, Insurance, Healthcare, BPOs, Telco

    Cons

    I don't have any cons for this company -- not a good territory to work with.

    Advice to Management

    None


  2. "Pre-Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at NICE full-time

    Pros

    great package; a lot of perks and pay if you make your number

    Cons

    Sales Management lacks ability to coach performance

  3. Helpful (1)

    "Contract Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at NICE full-time

    Pros

    Flexible hours. Opportunity to earn more with commission . Not a difficult workload

    Cons

    No Growth or guaranteed salary increase.

    Advice to Management

    Compensate your employees more when they earn it, and don't play favorites with employees


  4. "Nice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NICE full-time (Less than a year)

    Pros

    Friendly and relaxed atmosphere & culture

    Cons

    low wages, that is enough


  5. "Implementer"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NICE full-time

    Pros

    Great company with great people

    Cons

    Lots of politics and staff cuts

    Advice to Management

    Reach decisions quicker


  6. Helpful (3)

    "Lacking Leadership & Direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Services in Hoboken, NJ
    Current Employee - Professional Services in Hoboken, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NICE full-time (More than 5 years)

    Pros

    Flexible work schedule, nothing else

    Cons

    Lacking deep level leadership, the front line employees carry the company.

    Leadership hides behind the front line staff and if things fail they push it across as an a employee issue not a process or methodology break down within the organization

    Advice to Management

    Stand behind the employee and define processes and procedures before making organizational changes


  7. Helpful (2)

    "Technical Support Engineer - Tier 2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer - Tier II
    Current Employee - Technical Support Engineer - Tier II
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at NICE full-time (More than 5 years)

    Pros

    Company stability, good benefits, flexible work schedule, decent pay scales, annual bonuses, OT available.

    Cons

    Although OT is available, there is too much indirect/underlying pressure to work above and beyond your shift. Not a lot of respect for work/life balance. Difficult to use all of your PTO each year. - NO cost of living increases, just merit-based. - Artificial job titles by creating tiers within tiers to appease employees who do not have upward mobility. - Complicated management structure with multiple dotted-line connections outside of dept/division.

    Advice to Management

    Improve work/life balance, and consider adding cost of living increases in addition to merit-based. - Add more opportunities for growth outside of current tier.

  8. Helpful (2)

    "Not a very NICE place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Support in Salt Lake City, UT
    Current Employee - Administrative Support in Salt Lake City, UT
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at NICE full-time (More than 3 years)

    Pros

    Great people, newer building with some great amenities: onsite clinic, gym, lots of games and $10/month to purchase overpriced snacks.

    Cons

    Don't expect a raise, ever. Even if you get promoted there are NO RAISES. This wouldn't be quite as annoying if the company didn't constantly brag about their profits.

    Advice to Management

    Free food and parties are fun but paying your employees would be much more convincing that you really do value them.


  9. Helpful (3)

    "Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at NICE full-time

    Pros

    Friendly people. Office was brand new

    Cons

    Felt like opportunity was limited unless you were Israeli


  10. Helpful (2)

    "Project management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in New York, NY
    Former Employee - Senior Project Manager in New York, NY
    Neutral Outlook
    Approves of CEO

    I worked at NICE full-time (More than 5 years)

    Pros

    Great technology. Good people. Good benefits.

    Cons

    Career advancement it's limited. Conflicts regarding Services Revenue growth and having the appropriate personnel in place to support. Services Management are only allowed to hire off shore contract personnel while replacing full time staff.


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