NICE Reviews | Glassdoor

NICE Reviews

Updated July 28, 2017
124 reviews

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4.0
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NICE CEO Barak Eilam
Barak Eilam
51 Ratings

124 Employee Reviews

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Pros
  • Collaborative team, employee perks/benefits, work/life balance, culture values (in 30 reviews)

  • Great place to work , great people (in 28 reviews)

Cons
  • work life balance is challenging with the need to be available in various time zones (in 30 reviews)

  • there was no work / life balance at all (in 10 reviews)

More Pros and Cons

  1. Helpful (2)

    "Initial review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Services Consultant in Alpharetta, GA
    Current Employee - Professional Services Consultant in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time (More than a year)

    Pros

    Mature product with established customer base. The company is well run, has a good product line and well established customer base.

    Cons

    I really have not had any negative experiences. You do have to jump in and learn, but there are plenty of resources for that.

    Advice to Management

    Keep focus on quality and customer needs - this is making the daily work rewarding and enjoyable.


  2. "My experience with NICE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time

    Pros

    Cutting edge solutions and technology, great people to work with.

    Cons

    Need to have better structure for employees' development and promotion within the company.

    Advice to Management

    Get mid-level management more involved in setting the company's vision, goals and roadmap.

  3. "Team member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at NICE full-time

    Pros

    Great work enviroment and everybody is very friendly.

    Cons

    long hours and always short staffed

    Advice to Management

    Listen to your Team members


  4. "Good company overall, some great people working there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern in Richardson, TX
    Former Intern - Anonymous Intern in Richardson, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at NICE as an intern

    Pros

    Really great people, management is very knowledgeable and does a good job. Some really experienced people as well.

    Cons

    Not much young talent in the company. Lagging behind the tech industry in a lot of ways and generally slowed down by 20-year old codebase


  5. Helpful (1)

    "senior solution architect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Solution Architect in New York, NY
    Current Employee - Senior Solution Architect in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time

    Pros

    culture and environment. great people to work with

    Cons

    compensation low, employee benefits and activity


  6. Helpful (1)

    "They really are "NICE"!"

    StarStarStarStarStar
    Former Employee - Project Manager in Orem, UT
    Former Employee - Project Manager in Orem, UT

    I worked at NICE full-time (More than a year)

    Pros

    Highly engaged management. Remote work.

    Cons

    New PM back end system

    Advice to Management

    Make resource requesting a better, more flexible process to meet customer demands


  7. Helpful (7)

    "Good Company, Becoming Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Vice President
    Current Employee - Regional Vice President
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time (More than 3 years)

    Pros

    Solid growth, balance sheet, and aggressive acquisition strategy.
    Market leader, taking share in core solutions from competitors. Beating your competitors is fun.
    Strong Sales and a pay for performance culture, including a number of spiffs and bonuses outside of Comp Plan (ex. double commission for competitor replacement, new customer bonus, company wide thank you bonus, RSU's for top performers, etc, etc).
    Solid investments in President's Clubs, Sales Kickoff's, Customer Conferences, Training.
    Entrepreneurial spirit and flexibility in putting together client offerings. Great environment for inventive Enterprise Sales professionals.
    Passionate and aggressive CEO who's committed to making NICE great. You believe that when you speak with him. Our success as a company is personal for him, and that's a great thing to be a part of.

    Cons

    Over processed in certain areas, very hierarchical decision making process.
    Certain Legacy solutions are heavy to install, need investment and refresh for modern customer environments.
    Lack of 3rd party implementation and services partners make it difficult and/or expensive to properly service mid-level account sets.

    Advice to Management

    Trust your people on the ground (or get people in those positions that you can trust)
    Push decision making to your first and second line leaders.
    Make concerted effort to embrace 3rd party implementation and delivery providers.
    Continue to invest in rapidly maturing our Client Support and Product teams.

  8. Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great sales culture and team, excellent market leading vision

    Cons

    Lack of investment in support and customer service departments


  9. Helpful (1)

    "Nice place to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Engineer in San Diego, CA
    Current Employee - Implementation Engineer in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE (More than 3 years)

    Pros

    Nice place to work with. Very challenging.

    Cons

    Need to manage to get work life balance.

    Advice to Management

    keep up the good work.


  10. Helpful (1)

    "Professional services engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent company to work, Great!

    Cons

    Nothing much to say about work enivornment


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