NICE Reviews | Glassdoor

NICE Reviews

Updated May 25, 2017
65 reviews

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5.0
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NICE CEO Barak Eilam
Barak Eilam
34 Ratings

65 Employee Reviews

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Pros
  • Well placed shifts and weekend on call only that too once a while which helps with work life balance (in 26 reviews)

  • Great place to work , great people (in 27 reviews)

Cons
  • work life balance is challenging with the need to be available in various time zones (in 29 reviews)

  • there was no work / life balance at all (in 10 reviews)

More Pros and Cons

  1. Helpful (1)

    "Excellent organization."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Atlanta, GA
    Former Employee - Senior Project Manager in Atlanta, GA
    Recommends
    Approves of CEO

    Pros

    Excellent company. I had been with the completion, Verint, for a total of about 10 yrs through acquisitions and would never go back to them. I would recommend NICE as an employer and vendor any day.

    Cons

    Management changes impact both employees and clients.

    Advice to Management

    Listen to your employees. You have the best Team and solutions.


  2. Helpful (1)

    "Great Company to work for"

    Star Star Star Star Star
    • Career Opportunities
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time (More than 8 years)

    Pros

    Very innovative, Open minded to new ideas coming from their employees

    Cons

    None, all is well !

    Advice to Management

    Keep doing what you do


  3. Helpful (5)

    "VP and Head of Line of Business"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President and Head of LoB in Redwood Shores, CA
    Current Employee - Vice President and Head of LoB in Redwood Shores, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE (More than 3 years)

    Pros

    NICE is rapidly becoming Enterprise Software Company with clear strategy and execution. Under the leadership of Barak Eilam, the company's business is growing by focusing and extending it core offerings.

    NICE is developing cutting edge analytics technologies and Cloud offerings, reinventing the Call Center market and the Financial Fraud Prevention market.

    Cons

    NICE is in transition from its root as a "hardware" base company (call recording) to enterprise software company offering sophisticated solutions. The transition come with growing pains.


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  5. Helpful (1)

    "Nice people and clear market leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Manager in San Francisco, CA
    Current Employee - Client Services Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time (More than 3 years)

    Pros

    - Market leader in the call center space and customer experience
    - Really Nice people that tell it like it is and are always fair and stand by their words
    - Customer truly respect NICE and it they treat NICE like a large player (e.g. IBM, Oracle, etc.)

    Cons

    - Cloud strategy is not mature yet but inContact acquisition is a major step forward.
    - Investment in products follow sales success vs. upfront product investment

    Advice to Management

    - Focus on a true cloud with upfront investment
    - Develop a more defined career path for individual contributors like key players in the tech industry (e.g. Distinguished Engineer). This increases retention of key talent.


  6. Helpful (1)

    "Fantastic company - Future is very bright for the company and people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RVP Services Delivery in Toledo, OH
    Current Employee - RVP Services Delivery in Toledo, OH
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Compensation, work/life balance, Executive Management support, Employee empowerment, career growth, sense of belonging, industry leading products

    Cons

    Growing into a international giant corporation has had its share of growing pains that can add to the workload for any company. But it all works out in the end - hard work is rewarded and while expected of the people, it is appreciated by the Executives.

    Advice to Management

    Continue the investment in your staff, they are who makes the company what it is, and what it will become.


  7. Helpful (1)

    "Great Compnay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President Sales, Interaction Analytics in Atlanta, GA
    Current Employee - Vice President Sales, Interaction Analytics in Atlanta, GA
    Recommends
    Positive Outlook

    I have been working at NICE full-time (More than 10 years)

    Pros

    For someone who is working for NICE for the last 16 years , I don't think I need to add any additional word. Great place to work at, great vibe, cool products, lot's of friends and great management team.

    Cons

    I honestly, don't have any cons.

    Advice to Management

    Keep the good work!!!


  8. Helpful (3)

    "Industry Leader and Innovative Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Vice President in Paramus, NJ
    Current Employee - Senior Vice President in Paramus, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time (More than 8 years)

    Pros

    NICE prides itself on being a market leader and an extremely innovative company. The individual or team is a vital and respected. Real sense that each person makes a difference and is appreciated for doing so. Hard work and collaboration rewarded. I've been at NICE 8 years and every year I have been given new challenges/opportunities and increased responsibility.

    Cons

    NICE has a long term plan for continued success that relies on dedication and sacrifice by employees. Success oriented culture requires people who understand work/life balance and value open communication across the organization.

    Advice to Management

    Hire, maintain and motivate the best people to ensure continued success.


  9. Helpful (10)

    "Great company. Bright future and momentum in all fronts. Exciting markets and amazing products"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Sales Manager in New York, NY
    Current Employee - Enterprise Sales Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time (More than 3 years)

    Pros

    Good compensation. Sense of energy. Engaging team. Treat good employees with fairness. Driving out low performers to uplift standards. New management transforming the company

    Cons

    Work hard but rewarding. If you are low performer orbit here to work you'll be let go fast. High standards

    Advice to Management

    Continue to take bold moves


  10. Helpful (5)

    "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Engineer in Newark, NJ
    Current Employee - Solutions Engineer in Newark, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time (More than 3 years)

    Pros

    NICE is a great company. The people are amazing and the atmosphere is awesome. Is it hard sometimes? Yes. Is it busy? Yes. Will you get through it WITH your team and come out on the other side? Yes. The benefits are great! The compensation is on par if not better than most. The outlook is constantly getting better. The CEO and the people he surrounds himself with, know what they want to do and where they are taking this company, and it is exciting.

    Cons

    The Customer Support and Maintenance teams make it difficult on the sales teams, because they are lacking. The worst meeting is one where you go to an existing customer and talk about new things to buy, and the customer does nothing but talk about how terrible the "day 2" support is. I hope to see changes and something to be fixed in this area soon.

    Advice to Management

    Making the Support and Maintenance better at NICE would go a long way in making the company as a WHOLE preform better. "You are only as strong as your weakest link" and right now that LINK is Customer Support. NICE as a whole should expect MORE from that side of the business, and should take the proper steps to improve it ASAP.

    Keeping the benefits where they are (not raising Employee health care pay out rates) or making them better (higher 401K match, cheaper rates on Health, etc.), will keep moral high.


  11. Helpful (2)

    "An ambitious company. Growing in terms of revenue. However it is getting a little to big for its britches."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Engineer in Paramus, NJ
    Current Employee - Customer Service Engineer in Paramus, NJ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time (More than 3 years)

    Pros

    Company is growing. Inovative in products. Company has always exceeded expectations. Compensation is fair. Will try to retain talent.

    Cons

    There is a big disconnect with sales and implementation. Will try to exceed expectations at any cost. Although compensation is fair they rarely exceed it.

    Advice to Management

    Slow down alittle. Listen to the customer. Not every customer is set up to follow the NICE track. Sales need to stop over selling and listen to the customers needs. Field Engineers need to have a better attitude.


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