NICE Reviews | Glassdoor

NICE Reviews

Updated June 21, 2017
402 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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NICE CEO Barak Eilam
Barak Eilam
159 Ratings

402 Employee Reviews

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Pros
  • Most of the people prefer to work from 8:30 AM to 5:15 PM, so work-life balance is there (in 27 reviews)

  • Great place to work , great people (in 28 reviews)

Cons
  • work life balance is challenging with the need to be available in various time zones (in 30 reviews)

  • there was no work / life balance at all (in 10 reviews)

More Pros and Cons

  1. "Front end will be asked"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Redwood City, CA
    Current Employee - Software Engineer in Redwood City, CA
    Recommends
    Positive Outlook

    I have been working at NICE full-time (More than a year)

    Pros

    people in NICE are really nice. you won't find any geeks or people really picky.

    Cons

    Salary isn't very high, work is ok. so if not seeking a very good salary but also balanced life. this is a good place to go,


  2. Helpful (2)

    "Good Strong Company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager
    Current Employee - Senior Project Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at NICE full-time (More than 5 years)

    Pros

    Folks at NICE tend to have been at the company for a longer than normal period of time. Diversity.

    Cons

    Depending on the Area of the Company employed - Work Life Balance can become a challenge. Late night and weekend cuts are sometimes the norm.


  3. Helpful (2)

    "An ambitious company. Growing in terms of revenue. However it is getting a little to big for its britches."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Engineer in Paramus, NJ
    Current Employee - Customer Service Engineer in Paramus, NJ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time (More than 3 years)

    Pros

    Company is growing. Inovative in products. Company has always exceeded expectations. Compensation is fair. Will try to retain talent.

    Cons

    There is a big disconnect with sales and implementation. Will try to exceed expectations at any cost. Although compensation is fair they rarely exceed it.

    Advice to Management

    Slow down alittle. Listen to the customer. Not every customer is set up to follow the NICE track. Sales need to stop over selling and listen to the customers needs. Field Engineers need to have a better attitude.


  4. Helpful (10)

    "Great company. Bright future and momentum in all fronts. Exciting markets and amazing products"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Sales Manager in New York, NY
    Current Employee - Enterprise Sales Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time (More than 3 years)

    Pros

    Good compensation. Sense of energy. Engaging team. Treat good employees with fairness. Driving out low performers to uplift standards. New management transforming the company

    Cons

    Work hard but rewarding. If you are low performer orbit here to work you'll be let go fast. High standards

    Advice to Management

    Continue to take bold moves


  5. Helpful (5)

    "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Engineer in Newark, NJ
    Current Employee - Solutions Engineer in Newark, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time (More than 3 years)

    Pros

    NICE is a great company. The people are amazing and the atmosphere is awesome. Is it hard sometimes? Yes. Is it busy? Yes. Will you get through it WITH your team and come out on the other side? Yes. The benefits are great! The compensation is on par if not better than most. The outlook is constantly getting better. The CEO and the people he surrounds himself with, know what they want to do and where they are taking this company, and it is exciting.

    Cons

    The Customer Support and Maintenance teams make it difficult on the sales teams, because they are lacking. The worst meeting is one where you go to an existing customer and talk about new things to buy, and the customer does nothing but talk about how terrible the "day 2" support is. I hope to see changes and something to be fixed in this area soon.

    Advice to Management

    Making the Support and Maintenance better at NICE would go a long way in making the company as a WHOLE preform better. "You are only as strong as your weakest link" and right now that LINK is Customer Support. NICE as a whole should expect MORE from that side of the business, and should take the proper steps to improve it ASAP.

    Keeping the benefits where they are (not raising Employee health care pay out rates) or making them better (higher 401K match, cheaper rates on Health, etc.), will keep moral high.


  6. Helpful (3)

    "Vice President"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at NICE full-time (More than 8 years)

    Pros

    NICE is the leader in each market they are in. NICE's fosters a customer first approach with everything they do. With the three principle areas of activity there are lines of business and customer segments to allow current and future employees to grow and be challenged professionally.

    Cons

    NICE is fairly conservative financially, they don't spend without a clear path to success. This can feel as if they are not willing to invest. This is also one of the reasons NICE has been able to be extremely healthy financially. As an employee it can be challenging sometimes with the spending lag but also comforting to know NICE is financial in a great position to succeed in the long and short term.


  7. Helpful (3)

    "Industry Leader and Innovative Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Vice President in Paramus, NJ
    Current Employee - Senior Vice President in Paramus, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time (More than 8 years)

    Pros

    NICE prides itself on being a market leader and an extremely innovative company. The individual or team is a vital and respected. Real sense that each person makes a difference and is appreciated for doing so. Hard work and collaboration rewarded. I've been at NICE 8 years and every year I have been given new challenges/opportunities and increased responsibility.

    Cons

    NICE has a long term plan for continued success that relies on dedication and sacrifice by employees. Success oriented culture requires people who understand work/life balance and value open communication across the organization.

    Advice to Management

    Hire, maintain and motivate the best people to ensure continued success.


  8. Helpful (4)

    "Dynamic, fast paced company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at NICE full-time

    Pros

    Great team and smart people in the company. Company is always looking into ways to stay relevant. Compensation is for the most part fair and many possibilities for internal mobility.

    Cons

    Can be overwhelming for those who not used to a dynamic environment. Flexibility is a must (which can be an issue for some).

    Advice to Management

    Make sure to keep things as transparent as possible.


  9. Helpful (1)

    "Great Compnay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President Sales, Interaction Analytics in Atlanta, GA
    Current Employee - Vice President Sales, Interaction Analytics in Atlanta, GA
    Recommends
    Positive Outlook

    I have been working at NICE full-time (More than 10 years)

    Pros

    For someone who is working for NICE for the last 16 years , I don't think I need to add any additional word. Great place to work at, great vibe, cool products, lot's of friends and great management team.

    Cons

    I honestly, don't have any cons.

    Advice to Management

    Keep the good work!!!


  10. Helpful (1)

    "Fantastic company - Future is very bright for the company and people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RVP Services Delivery in Toledo, OH
    Current Employee - RVP Services Delivery in Toledo, OH
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Compensation, work/life balance, Executive Management support, Employee empowerment, career growth, sense of belonging, industry leading products

    Cons

    Growing into a international giant corporation has had its share of growing pains that can add to the workload for any company. But it all works out in the end - hard work is rewarded and while expected of the people, it is appreciated by the Executives.

    Advice to Management

    Continue the investment in your staff, they are who makes the company what it is, and what it will become.


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