NICE Reviews | Glassdoor

NICE Reviews

Updated September 17, 2017
437 reviews

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437 Employee Reviews

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Pros
  • Collaborative team, employee perks/benefits, work/life balance, culture values (in 30 reviews)

  • I have been working 5 month at nice, I find Nice a very business focused company with great people on board (in 29 reviews)

Cons
  • work life balance is challenging with the need to be available in various time zones (in 30 reviews)

  • there was no work / life balance at all (in 10 reviews)

More Pros and Cons

  1. Helpful (2)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time

    Pros

    NICE is a great company to work. Collaboration these days is fundamental to achieve results and with the new structure, as well as with the shifting factors that are playing in our favor such as market, products and competition, we have everything to solidify our position as clear leaders.

    Cons

    Support to regions outside the US.


  2. "Work in progress on a hockey stick curve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President
    Current Employee - Vice President
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time (More than 5 years)

    Pros

    Challenging and exciting company with great people, motivated and supportive.
    Phenomenal customers

    Cons

    Infrastructure systems lagging company growth

  3. Helpful (1)

    "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time (More than 10 years)

    Pros

    75% of employees work from home

    Cons

    Not much opportunity for advancement


  4. Helpful (1)

    "Good but not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at NICE full-time (More than 3 years)

    Pros

    I liked the People, multiple office locations, decent benefits package

    Cons

    Political environment, frequent change of roles & responsibilities, moderate pay


  5. Helpful (1)

    "Nice people and clear market leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Manager in San Francisco, CA
    Current Employee - Client Services Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time (More than 3 years)

    Pros

    - Market leader in the call center space and customer experience
    - Really Nice people that tell it like it is and are always fair and stand by their words
    - Customer truly respect NICE and it they treat NICE like a large player (e.g. IBM, Oracle, etc.)

    Cons

    - Cloud strategy is not mature yet but inContact acquisition is a major step forward.
    - Investment in products follow sales success vs. upfront product investment

    Advice to Management

    - Focus on a true cloud with upfront investment
    - Develop a more defined career path for individual contributors like key players in the tech industry (e.g. Distinguished Engineer). This increases retention of key talent.


  6. "Solutions Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NICE full-time

    Pros

    Good benefits, good training process for sales

    Cons

    Difficult culture, interdepartmental communication could be improved

    Advice to Management

    communicate strategies better


  7. "NICE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at NICE full-time

    Pros

    Well managed at the very top

    Cons

    Give up early on new solutions

  8. Helpful (2)

    "Not recommended"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at NICE full-time (More than 5 years)

    Pros

    Used to be a good company to work for. Priorities have fell off a cliff. Company no longer cares about employees/customers. Current pros, none.

    Cons

    Awful lower and middle management. Top managmemt is only focused on thier bonuses and stock price. Customers and employees are last priority. Buggy software and poor quality.

    Advice to Management

    Focus on the long term viability of the company. Stop being selfish. Concentrate a little more on software quality and employees.


  9. Helpful (5)

    "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at NICE (More than a year)

    Pros

    Family autonomous, remote work. Reasonable salary and benefits

    Cons

    Terrible leadership and management selection.

    Advice to Management

    Start listening to all employees not just IL. Open up profit sharing


  10. Helpful (1)

    "senior solution architect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Solution Architect in New York, NY
    Current Employee - Senior Solution Architect in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time

    Pros

    culture and environment. great people to work with

    Cons

    compensation low, employee benefits and activity


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