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NJM Insurance

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NJM Insurance

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NJM Insurance Claims Adjuster Reviews

Updated Jun 24, 2021

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Found 14 of over 346 reviews

2.8
45%
Recommend to a Friend
90%
Approve of CEO
NJM Insurance President and Chief Executive Officer  Mitch Livingston (no image)
Mitch Livingston
4 Ratings

Ratings by Demographics

This rating reflects the overall rating of NJM Insurance and is not affected by filters.

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  1. 5.0
    Current Employee

    Great place

    May 25, 2021 - Claims Adjuster 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Training soup people leadership oatmeal

    Cons

    Static thinking, entitlement, but moving in the right direction

    Continue reading
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  2. 1.0
    Current Employee, more than 10 years

    Hello

    Jun 24, 2021 - Claims Adjuster 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The benefits, 401 pension are great

    Cons

    The management is absolutely terrible

    5 people found this review helpful
  3. 1.0
    Former Employee, more than 10 years

    Run away! Run for your life!

    Feb 9, 2021 - Claims Adjuster in Trenton, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Virtually none! All the best benefits have gone. No more pension etc.

    Cons

    Too many to list. If ya want a go nowhere job, then NJM is for you! Stressful environment. 50's corporate culture.

    Continue reading
    6 people found this review helpful
  4. 2.0
    Former Employee

    Old Boys Network

    Apr 10, 2020 - Claims Adjuster 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Free soup, free oatmeal and free coffee

    Cons

    NJM does not reward longevity, typical old boys network, have to know someone or have a "sponsor" in order to move up.

    Continue reading
    10 people found this review helpful
  5. 4.0
    Current Employee, more than 5 years

    Claims Department

    Oct 17, 2018 - Senior Claims Adjuster in Parsippany, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I've been at NJM for 5 years. Some days are better than others but all in all I like working there. If you work hard you'll be promoted. I am surprised to see so many negative reviews. Maybe some positions are worse than others.

    Cons

    Heavy work load. Impatient customers.

    Continue reading
    4 people found this review helpful
  6. 1.0
    Former Employee, more than 10 years

    A nightmare

    Apr 24, 2018 - Claims Adjuster in West Trenton, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Free soup, health benefits

    Cons

    In the past year, 5 people were fired after they went to HR to advise that they felt harassed by their supervisor. A company that claims there is no retaliation after speaking up for yourself fires you within a month of going to HR. The harassment claims were relevant because their management will scream at you for a mistake or put you on a warning. A micromanaging army style work environment with people sitting in a hostile work environment on top of one another. It used to be a great place to work but after 10 years I felt like I was going to jail every day. It’s a man happy place and treat women like a prop with no voice.

    Continue reading
    25 people found this review helpful
  7. 1.0
    Current Employee, more than 10 years

    NJM once great... Now too little too late!

    Mar 19, 2018 - Senior Claims Adjuster in Trenton, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    None! All gone! No pension. No Freedom. No independent thought!

    Cons

    Where do ya start? A company whose ego is so big it became a dinosaur because it thought it didnt have to change its antiquated way of doing business or culture. NJM was just that awesome. Cough! Now the company is desparately trying to catch up to the 20th century. Yes thats 20th because its not ready for the 21st. Better not have a brain or speak your mind. Thats a big No No! NJM life is now so stressful people are dying from it. If you make it to retirement you will probably die just a couple years later. Dont believe it? Check out the NJM memorial and retirees. Also a big feature of NJM was no surcharge for tickets to accidents. That went out the window! And long time insureds are leaving in droves as their premiums skyrocket. I think the end is near for NJM.

    Continue reading
    18 people found this review helpful
  8. 1.0
    Current Employee, more than 3 years

    Looking forward to Doom Everwhere

    Oct 2, 2017 - Property Claims Adjuster in Parsippany, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The salary & 401k are the only pleasant things about this organization.

    Cons

    The workload is ridiculous. The amount of things required of a claims rep are ridiculous. NJM is a high stress environment full of employees who vocalize their disdain with the company everyday. NJM does not care about the mental health of their employees instead management constantly throws hard working reps under the bus. If you want to be abused every day with no opportunity to mobilize , please work for NJM.

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    12 people found this review helpful
  9. 1.0
    Former Employee, more than 5 years

    Prison

    Aug 18, 2017 - Senior Claims Adjuster in West Trenton, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Many people say the free soup and free oatmeal is a pro; I say it is akin to selling your soul for a jelly donut - it is used by this company as a way to keep people at the company, make them think they are "cared for" by the company, etc. - it is a mechanism to convince people that they are valued. That is all. Many people are discarded, literally die at work, or resign - constant turnover. The stress is that bad. There is no pro at this company that can make up for the many times they will send you home crying, treat you like an idiot, or micromanage you to the point of insanity. Run as fast as you can away from this place.

    Cons

    Sigh. There is no possible way to advise how bad it is to work at NJM. Many of the other reviews list the basics - micromanagement, incompetent management, lack of caring, treats employees like robots, pushes people out, you can do no right, cliques (LITERALLY like high school, which is pretty messed up being encouraged by and participated in by MANAGEMENT), and so on. A lot of the reviews here talk about millennials. If you are a millennial starting here, listen to me - you are a warm body to fill a seat, and as soon they either a) figure out you don't fit in their clique, b) figure out you are intelligent (i.e., you will question them if something doesn't make sense), and c) realize they cannot boss you around, they will be gunning for you. Much of upper management is not well educated, and they certainly have very little, if any, grasp on current trends in management practices, what millennial and z generation workers expect from the workplace, or how to treat employees for retention. Since I've left, I've worked at a few other places (twice as an intern while getting my Masters, and now full time in Washington, DC), and it is a world of difference. NJM likes to make employees think and feel like they are worthless, because that is the only way they can get you to submit. Current employees, if you are thinking about leaving, make a plan and have the courage to leave. It is so much better out there than you think (get out of insurance too, bad growth (see occupational outlook handbook). This kind of behavior by employers is systemic in the insurance culture, although no stories I've heard for elsewhere are as bad as what I and others have lived through at NJM). Seriously, run as fast as you can. NJM is essentially a prison - maybe not for the body, but certainly for the mind.

    Continue reading
    25 people found this review helpful
  10. 5.0
    Former Employee

    Pleasant but to corporate for my liking

    Nov 15, 2016 - Claims Adjuster in Trenton, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits, has a cafeteria, has a "wellness " center if you are sick, gorgeous campus, opportunity to take classes at work to move up. Free soup everyday

    Cons

    For the most part I didn't see to may cons other than its very corporate which is understanding but for a privately held company it leaves some want in regards to a family atmosphere.

    Continue reading
    4 people found this review helpful
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