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NJM Insurance

Engaged Employer

NJM Insurance

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NJM Insurance Claims Representative Reviews

Updated Jun 24, 2021

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Found 29 of over 345 reviews

2.7
32%
Recommend to a Friend
51%
Approve of CEO
NJM Insurance President and Chief Executive Officer  Mitch Livingston (no image)
Mitch Livingston
5 Ratings

Ratings by Demographics

This rating reflects the overall rating of NJM Insurance and is not affected by filters.

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  1. 5.0
    Current Employee

    Great place

    May 25, 2021 - Claims Adjuster 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Training soup people leadership oatmeal

    Cons

    Static thinking, entitlement, but moving in the right direction

    Continue reading
    Be the first to find this review helpful
  2. 4.0
    Current Employee

    Great company

    Jun 8, 2021 - Claims Representative in West Trenton, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits and business-casual environment

    Cons

    Growth within company is limited

    Be the first to find this review helpful
  3. 2.0
    Former Employee, more than 3 years

    Poor leadership, pay, and development

    May 12, 2021 - Claims Representative in Parsippany, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Knowledge of insurance industry gained

    Cons

    Must take classes and pass exams for raises and promotions, leadership is weak, constant monitoring of calls and activity, no room to be human

    6 people found this review helpful
  4. 1.0
    Current Employee, more than 10 years

    Hello

    Jun 24, 2021 - Claims Adjuster 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The benefits, 401 pension are great

    Cons

    The management is absolutely terrible

    5 people found this review helpful
  5. 1.0
    Former Employee, more than 5 years

    If you have to take the job, leave quick

    Mar 17, 2021 - Claims Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits(or original benefits), decent pay for first job

    Cons

    Archaic, outdated, miserable management and colleagues, no growth unless you’re best friends with management, they nit pick everything, micro-manage, treat you like a child

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    11 people found this review helpful
  6. 1.0
    Current Employee

    Awful micromanaging environment

    Apr 12, 2021 - Senior Claims Specialist in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There are None really. They allow you to telecommute but hold it over your head like a child.

    Cons

    Bad communication Bad management Bad pay

    7 people found this review helpful
  7. 1.0
    Former Employee, more than 10 years

    Run away! Run for your life!

    Feb 9, 2021 - Claims Adjuster in Trenton, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Virtually none! All the best benefits have gone. No more pension etc.

    Cons

    Too many to list. If ya want a go nowhere job, then NJM is for you! Stressful environment. 50's corporate culture.

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    6 people found this review helpful
  8. 2.0
    Former Employee

    Old Boys Network

    Apr 10, 2020 - Claims Adjuster 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Free soup, free oatmeal and free coffee

    Cons

    NJM does not reward longevity, typical old boys network, have to know someone or have a "sponsor" in order to move up.

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    10 people found this review helpful
  9. 2.0
    Current Employee, more than 5 years

    Company going downhill

    Oct 28, 2015 - General Claims 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Financial strength, Co-workers, offer entry level jobs for recent college graduates

    Cons

    The company has begun a decline over the past 3 years and it seems to be picking up speed. As an auto insurer to the public they are straying from the level headed business decisions they built their reputation on. Senior management is moving the company in the direction of cost savings over customer satisfaction. As an employer it only gets worse. Current management wants to compete with national carriers by simply telling the employees to do more with less. The technology is still roughly 10 years behind the standard which is a major set back to productivity. The lax environment that once made the pitfalls of the company bearable is now gone. More money has been spent on technology that allows monitoring of current employees than has been spent on tech to allow employees to be more productive. Placing blame is more important than fixing issues. Job movement is nonexistent.

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    15 people found this review helpful
  10. 1.0
    Former Employee, more than 3 years

    They treat their customers great and their employees like garbage

    Oct 17, 2012 - Claims Adjuster in Trenton, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    + good benefits + opportunities to advance + free soup

    Cons

    From my experience in Claims I've learned that NJM expects their employees to be perfect yet they dump an extraordinary amount of tasks upon them that makes it nearly impossible to be "perfect". When another department is falling behind they will dump their work onto you, even if you have little or no training. Then they will scold you for doing a less-than-perfect job. NO recognition for a job well done, ONLY negative criticism. The micro-managing will drive you nuts. Managers talk down to you like a child with little or no respect. Most employees are on some sort of medication in order to handle the stress. It's not unusual employees to go on stress leave and not come back. No one shows any appreciation for the work that you do correctly. Employees talk very openly about how poorly the department is run and how unhappy they are. The managers realize all of this and laugh it off. Most people stay because they feel they are trapped and cannot find anything else that will match their bloated salaries. Make sure you leave with your final check in your hand because they will take their sweet time mailing it to you. Good luck working in misery

    Continue reading
    11 people found this review helpful
Viewing 1 - 10 of 29 Reviews

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