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NJM Insurance

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NJM Insurance

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NJM Insurance Customer Service Reviews

Updated May 26, 2021

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Found 12 of over 345 reviews

3.6
65%
Recommend to a Friend
96%
Approve of CEO
NJM Insurance President and Chief Executive Officer  Mitch Livingston (no image)
Mitch Livingston
3 Ratings

Ratings by Demographics

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  1. 5.0
    Current Employee, less than 1 year

    Review

    May 26, 2021 - Inbound Customer Service Representative in Parsippany, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Steady Work and Paycheck, Good Benfefits

    Cons

    Monotonous and rigid schedule. hard to use pto

    Be the first to find this review helpful
  2. 1.0
    Former Employee

    Good Pay but STAY AWAY.

    Nov 18, 2020 - Customer Service Representative in Hammonton, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    salary, PTO and benefits plan however difficult to have PTO approved. nice co-workers.

    Cons

    Poor training program, Unsupportive management team, Excessive micromanaging, Unattainable goals and with no support in reaching them. When hired it is important to remember you are just a number, not part of a "team." It is easy to feel like you are walking on eggshells at all times which can really take a toll on your mental health. This company does not care about their employees, they just want someone there to answer the phone. stay away from this company if you can.

    14 people found this review helpful
  3. 2.0
    Former Employee, more than 3 years

    You must like to be micromanaged

    Jan 3, 2020 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The benefits are good and good amount of time off. The bonus is decent if you can managed to meet the metrics to get it

    Cons

    I can only speak for personal lines but you are micromanaged to the t. Your schedule is planned out for you Which sounds great in theory but in reality , you spend most of you day trying to adhere to it and when you get stuck on a long call and need to write a long note your harassed to hurry up. If you need a day off you better make sure you know about it a year in advance other wise your screwed. when you actually need a day good luck cause they won’t let you leave early and it’s a miracle when they do . There is a huge disconnect between upper management and what is really going on. The supervisors are so far removed they don’t even know the Proper procedures yet they’re supposed to coach you on how to do things correctly. A pro is it doesn’t take much to get promoted the downside about that is they promote just about anyone they like The downside they have people with no experience as Underwriters And supervisors. The best is the programs used. They are out dated and always have issues. They have a department that handles “tech issues” but no one in that group is actually trained in IT so when they roll out a new program 3 other things break. Don’t look for morale because there’s none. When it gets busy they threaten you to do overtime otherwise they will force you to. Part of the reason no one wants to do overtime is because the lack of appreciation for the hard work that is put in.

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    13 people found this review helpful
  4. 1.0
    Former Employee, more than 3 years

    Do not work

    May 11, 2020 - Customer Service in West Trenton, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Coworkers are great. They used to have great values.

    Cons

    Micromanaging, unfair promotions, difficult to use vacation time.

    Continue reading
    12 people found this review helpful
  5. 4.0
    Current Employee, less than 1 year

    Great company

    Oct 30, 2019 - Customer Service Representative in Ewing, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company culture; gives back to the community and its employees

    Cons

    Specifically the Personal Lines department is micromanaged to an extreme degree

    2 people found this review helpful
  6. 2.0
    Former Employee, less than 1 year

    Rude

    Sep 21, 2018 - Work From Home Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work from home, pay was great

    Cons

    Joe was very overbearing, called at odd times when I wasn't on duty. I was on maternity leave, but Joe demanded I come in to do mandatory training! I had a new born baby and was breast feeding! It was very inconsiderate! Also while on maternity leave was told someone would have to come to my home for additional training. It's called maternity leave for a reason I should not have to be called in! Also plays favorites, gives positions to people who do not deserve them. Also we were told to Skype management anytime we had to use restroom and tell them how long restroom breaks are. You are not allowed to use restroom first four hours of shift.

    21 people found this review helpful
  7. 2.0
    Current Employee, more than 5 years

    I have worked for 2 of NJM offices and things are done differently in both although it's one company

    Mar 2, 2014 - Customer Service 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Forming lifelong friendships with co-workers, benefits, and pension. The ability to transfer between offices.

    Cons

    Things are routinely run differently amoungst offices. The main office has the fortune of having upper management present so things run much more smoothly than the satellite offices. Only having been employed for the company a few years I was giving tips to the management in the satellite office on how to do things. It was very poorly managed and disorganized. Most of the employees weren't happy in that department. Getting time off is next to impossible. At will employer means keep your mouth shut and never go against management.

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    3 people found this review helpful
  8. 5.0
    Current Employee, more than 8 years

    It's not just the soup!

    Mar 20, 2017 - PL Customer Service Representative in West Trenton, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    A lot has been touched on already but also a truly dedicated and community minded company.

    Cons

    Hard to use PTO that you earn.

    1 person found this review helpful
  9. 1.0
    Current Employee, more than 1 year

    DO NOT WORK HERE

    Jul 17, 2018 - Customer Service Representative in West Trenton, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The free soup was ok. You're not penalized for breathing. And when you leave you don't have to take your work with you if you're able to shake off the stress of the day. Mind you I'm in great standing with everyone from the representatives to higher management.

    Cons

    Pretty much everything else to be honest. You're watched by several layers of management constantly. Micromanagement goes to the extreme here. If you're taking a second longer then they think you need as you do your work, they'll have you take on something new and give you very limited time to go back to what you were working on and be upset it wasn't done already. They penalize you for using the bathroom in that any time you take off the phone counts against you and your annual performance reports, which then impacts whether or not you'll get a bonus. You get penalized for calling out sick (they call it an "occurance" where you're only allowed three times, and you have to use your own PTO. And if you use a fourth they'll give you a written warning, if youre allowed to work from home some days they take that away, etc, and you can very well be terminated if you go past thay). The moral is low and getting lower amongst employees (you know it's bad when supervisors are saying they're happy for you if you're looking for careers elsewhere and that it's in your best interest). You'll also never be told you did a good job on anything, but god forbid if you didn't cross a t on a report a year and a half ago, you'll have a meeting about it. Also, with working from home, unless you're an executive they don't pay for any of the equipment. You're expected to pay for your own computer, phone, land line. It's the equivalent of working in a modern day sweat shop.

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    26 people found this review helpful
  10. 1.0
    Current Employee, more than 3 years

    Welcome to the jungle we take it day by day....

    Apr 29, 2016 - Customer Service in West Trenton, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    As 100 something other people have said "free soup, health plan, flexible spend accounts, 401K". If you make it to 25 years you can park closer to the entrance. A full service cafeteria, ATM, classes offered by the institutes, a wellness center with nurses. I won't lie, there are good things about the company, and they offer more than a lot of companies offer.

    Cons

    Even those who've been there for 10+ years are not safe. People are getting fired left and right. And no, prospective employees, they are not being replaced. Each line of business has to maintain a certain "head count", plus, its one less person in the fantastical matched savings fund, one less person to pay the employers portion of health insurance, and one less person on the payroll... they have to keep overhead costs down. They don't want you to print paper (Costs too much) but they have by far one of the most convoluted systems for electronically archiving information. There is a dress code which is basically not enforced for a certain population. Men wear ties, but some women wear sweatpants and leisure clothing. There is not much room for advancement. They have already mapped out who will be in charge and who will get promoted, and it's discreet, so even if you apply for one of the open positions chances are they "already have someone in mind". Finally, as a current employee, I agree with almost all of the negative reviews here. No one is tag teaming against NJM. We just want a decent paycheck to support our families. Little did we know we would be pawns in their game to compete against the bigger national carriers. If you are lucky to join just know that even if coming in at 8 working until 4:15 and taking exactly 30 minutes for lunch was the expectation, you still have to go above and beyond (Within reason because you can overstep boundaries) work independently but always ask your supervisors what to do next, work as a team but not ask too many questions, do all of your tasks with few mistakes, and never ever ever assume. and even then you could still wind up getting let go.

    Continue reading
    17 people found this review helpful
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