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NJM Insurance

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NJM Insurance

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NJM Insurance Employee Reviews about "upper management"

Updated Jan 3, 2020

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Found 20 of over 345 reviews

3.2
59%
Recommend to a Friend
65%
Approve of CEO
NJM Insurance President and Chief Executive Officer  Mitch Livingston (no image)
Mitch Livingston
56 Ratings
Pros
  • "Free soup; nicely subsidized lunch - low cost to employee(in 52 reviews)

  • "Good benefits and decent PTO (that you typically can’t even use)(in 29 reviews)

  • Cons
  • "Closed old boys club; must know upper management(in 20 reviews)

  • "Traditional work environment lacking drive for innovation(in 11 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    This rating reflects the overall rating of NJM Insurance and is not affected by filters.

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    Reviews about "upper management"

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    1. 2.0
      Former Employee, more than 3 years

      You must like to be micromanaged

      Jan 3, 2020 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The benefits are good and good amount of time off. The bonus is decent if you can managed to meet the metrics to get it

      Cons

      I can only speak for personal lines but you are micromanaged to the t. Your schedule is planned out for you Which sounds great in theory but in reality , you spend most of you day trying to adhere to it and when you get stuck on a long call and need to write a long note your harassed to hurry up. If you need a day off you better make sure you know about it a year in advance other wise your screwed. when you actually need a day good luck cause they won’t let you leave early and it’s a miracle when they do . There is a huge disconnect between upper management and what is really going on. The supervisors are so far removed they don’t even know the Proper procedures yet they’re supposed to coach you on how to do things correctly. A pro is it doesn’t take much to get promoted the downside about that is they promote just about anyone they like The downside they have people with no experience as Underwriters And supervisors. The best is the programs used. They are out dated and always have issues. They have a department that handles “tech issues” but no one in that group is actually trained in IT so when they roll out a new program 3 other things break. Don’t look for morale because there’s none. When it gets busy they threaten you to do overtime otherwise they will force you to. Part of the reason no one wants to do overtime is because the lack of appreciation for the hard work that is put in.

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      13 people found this review helpful
    2. 3.0
      Former Employee

      NJM review

      Sep 16, 2019 - Reinspector/Appraiser 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great working atmosphere until 2016.

      Cons

      Closed old boys club; must know upper management

      6 people found this review helpful
    3. 1.0
      Former Employee, more than 3 years

      NJM has a paranoia beyond typical financial industry competitiveness: it is a large part of their management culture.

      Dec 9, 2013 - Senior Programmer-Analyst in West Trenton, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits (although employment will not guarantee you can qualify for insurance with them), colleagues, work, special events, grounds and parking, location.

      Cons

      Profess to be a family-valued environment, but show little respect for workers' families; have little respect for workers technical abilities; upper management returns excessive profits as 2nd "Special" Dividends to policyholders to get acclaim and personal gain, but nothing for the workers that helped earn them; they prefer workers to demonstrate management abilities, but are suspicious of ambition; treat even professional employees like school children; promote and reward in-fighting and "clique" behavior among workers as a management tactic.

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      5 people found this review helpful
    4. 1.0
      Former Employee, more than 8 years

      Horrible joke.

      Nov 16, 2017 - Anonymous Employee in Newark, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Health insurance benefits. That is the only positive thing about this company, and the only good thing you’ll get from them.

      Cons

      Literally everything besides your health insurance. Company does NOT respect their employees, or care about their well being. They put on a front to look like this amazing company, but guaranteed most employees hate working there and are currently trying to find a new job. Unprofessional upper management, crap raises, so many *rules* that you can’t even have your cell phone out during the work day - even if you have a sick child or something important going on in your personal life that you may need to sporadically check your phone for. To make a call you must leave the building. It’s absurd. Treated like children. Oh and if you call out sick? Be prepared to be punished for it for at least a year. One word of advise if you’re look to apply: RUN.

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      17 people found this review helpful
    5. 1.0
      Former Employee, less than 1 year

      Dictatorship, Communist, High School. Have your pick...

      Mar 27, 2013 -  in Parsippany, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You are working for a brand that is long lasting and will be around for years to come. You are working for a brand that customers know and like.

      Cons

      NJM treats employees completely the opposite of it's customers. It is frowned upon to take time off around holidays. It is frowned upon to socialize with peers, probably for fear of employees discussing how bad upper management is. If you are five minutes late, it is on your record. If you take more than a five minute break, you are spoken to. There are countless other examples. This company wrote the book on micro management. If you don't mind major micro management, then work for NJM. If you like respect and not being treated like a grammar school child, then there are many, many other jobs out there...

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      5 people found this review helpful
    6. 2.0
      Current Employee, more than 5 years

      I have worked for 2 of NJM offices and things are done differently in both although it's one company

      Mar 2, 2014 - Customer Service 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Forming lifelong friendships with co-workers, benefits, and pension. The ability to transfer between offices.

      Cons

      Things are routinely run differently amoungst offices. The main office has the fortune of having upper management present so things run much more smoothly than the satellite offices. Only having been employed for the company a few years I was giving tips to the management in the satellite office on how to do things. It was very poorly managed and disorganized. Most of the employees weren't happy in that department. Getting time off is next to impossible. At will employer means keep your mouth shut and never go against management.

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      3 people found this review helpful
    7. 2.0
      Former Employee, more than 3 years

      Interesting Experience

      Aug 15, 2014 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They offer free insurance classes, but its all in house training. They had free soup, coffee, milk, tea, and oatmeal I had a good work-home life balance Decent benefits except for the dental

      Cons

      The politics are beyond ridiculous here. It's not a bout what you know its about who you know here. There was some subtle racism and prejudice in the upper management,. in fact all of it wasn't so subtle. Their treatment of their employees was horrible. We were one of the few companies who had to come to work when Christie declared it a state of emergency. Not just essential personnel, but the whole company had to come in.

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      6 people found this review helpful
    8. 1.0
      Current Employee

      Administrative Services is like Junior High

      Oct 14, 2016 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice cafeteria with good food, good coworkers, good supervisors (for the most part). Campus is nice. Benefits are decent. Security on campus. Wellness center on site.

      Cons

      Constantly treated by upper management like your a child. You better say smile and say hi to them EVERY time you see them or you'll be "spoken to". Supervisors and everyone below are spread too thin and they (Upper mgmt) just want to add on more everyday. They are clicky and stuck up and don't show appreciation for anything. Their version of professional is from 1970, and so are their haircuts.

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      11 people found this review helpful
    9. 2.0
      Current Employee

      Imaging Is Awful

      Oct 3, 2015 - Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Established Company, Clean Building. Nice Cafeteria. Benefits (although that is changing by the day)

      Cons

      I have worked in our Imaging Department for over a year. The work is boring and the technology is outdated. The supervisors try their best to move us forward but have to deal with our upper management who have no clue whats going on down here. We now report to a manager who was recently promoted in the last year. its very obvious promotions are all about who you know versus what you know around here. Be aware of that and know that upper management is a clique. If you are on there good side you are golden. Get on there bad side and you have no chance. Everyone is concerned with this and the direction we are going. We're micro-manged and treated like we are in grade school. HR does nothing about it and senior management is never seen. The moral is terrible and our manager is in the midst of a reorganization. That is their answer to any problem, to reorganize reporting. Have they ever thought they may be causing all the problems down here? Treat us like we matter versus like we are children. And I will say it again, HR is blind to all of it.

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      11 people found this review helpful
    10. 2.0
      Current Employee

      Very good benefits, but too much office politics

      Aug 6, 2010 - IT Developer in West Trenton, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The benefits are the best. Good health insurance, plus dental, time off, paid family leave. Pay is sometimes below what are companies offer. And there are some honest, good hard working people at NJM. Flex timing is also good.

      Cons

      In one word, politics. This is why I want to leave NJM, the office politics is absolutely bad. I hate coming into work. Upper management is always in support of team leads and those they "favor". If your team lead is not happy with you from day one, your going to hate coming to work in the mornings. There a number of people in the IT dept. who are in higher levels of software development (level 3 and 4) who have NO business being at that level because they have no clue as to what or how to do things. The upper level managers just promote them because they like them. And forget about complaining to HR, they are doing only what upper management tells them. Its a complete waste of time to talk to them! I have tried and have been given the "politically correct" answer, which means "we can't help you, upper management is always right". Your never allowed to give a review of your immediate supervisor. When this idea was purposed one of the senior most managers said no way. So no matter what the real truth is your team lead or supervisor has the final say on everything. Even if the facts (hard facts) show otherwise upper management just turns a blind eye to it. There are so many hard working people in IT for sure, but they never get enough credit, and its unfortunate that others who don't deserve the credit get it anyway because of bad team leads and upper management. Two things, for those of you who are applying currently to join the NJM IT dept, if you like to play the game of politics (only caring for yourself, looking to get credit for other people's work, putting others in trouble) then please do apply for a position. If you DO NOT like office politics, hurting others, getting passed over for promotions, and doing extra work for people who have no clue of what their doing, then PLEASE STAY AWAY FROM NJM (West Trenton office)!! If you don't believe me then please go ahead and apply, and if you get a job here then ask others in the IT dept. how it really is. But please don't be shocked to hear the real truth.

      Continue reading
      8 people found this review helpful
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