NORC at the University of Chicago Reviews | Glassdoor

NORC at the University of Chicago Reviews

Updated June 28, 2017
233 reviews

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Full-time Part-time

3.2
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Daniel S. Gaylin
44 Ratings

233 Employee Reviews

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Pros
  • Flexible Schedule for Telephone Interviewers (in 30 reviews)

  • Work/life balance is really stressed and it's generally out of the ordinary to work past 5:30 (in 10 reviews)

Cons
  • There is absolutely no work/life balance (in 6 reviews)

  • This is a minimum-wage job and all that goes along with it (in 8 reviews)

More Pros and Cons

  1. "Telephone interviewer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telephone Interviewer in Wichita, KS
    Current Employee - Telephone Interviewer in Wichita, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NORC at the University of Chicago part-time

    Pros

    I love that I was able to be put on a template so my schedule and hours are the same every week, everyone knows everyone, I love how I can split my breaks up anytime I want instead of having an assigned break, I love the relaxed dress code, I love the pay, I totally love my job.

    Cons

    Working on the holidays.

    Advice to Management

    I love how my location is ran.


  2. "Great part-time job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TSSO Iterviewer in Chicago, IL
    Former Employee - TSSO Iterviewer in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at NORC at the University of Chicago part-time (More than a year)

    Pros

    Flexible schedule, decent pay and opportunity to advance.

    Cons

    work can be tedious/boring depending on the project you are on.

    Advice to Management

    Upper management: listen to what middle management and supervisors have to say
    Middle management: pay more attention to employee suggestions.


  3. "OK Part Time Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Interviewer in Albuquerque, NM
    Former Employee - Telephone Interviewer in Albuquerque, NM
    Doesn't Recommend

    I worked at NORC at the University of Chicago part-time

    Pros

    Very flexible schedule. Can pretty much choose your schedule to suit your needs. Job is very easy.

    Cons

    Horrible pay. You will not be able to pay your bills with this job. They pay much less than comparable employers. Having to use break time in order to go to the bathroom is dehumanizing. The work is extremely boring and you are not allowed to read or study at your desk. Turnover rate is extremely high for telephone interviewers. You get to know people, then after a month or two, you never see them again.

    Advice to Management

    Increase pay rate. Treat people like human beings instead of robots. Promote based on merit. It's demoralizing when the best performers are kept on the phones while mediocre performers are advanced to supervisory/quality control positions. Allow TI's to read/study at work stations. End the ridiculous policy of requiring employees to clock to break to use the bathroom.


  4. "It's okay. . ."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Interviewer in Wichita, KS
    Former Employee - Telephone Interviewer in Wichita, KS
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at NORC at the University of Chicago part-time (Less than a year)

    Pros

    Flexible schedule / 16 - 28 hrs depending on your needs and availability.

    Cons

    Little training / boring because you can't talk on the floor, color, read a book, or color / you only get 6 mins for every hour of work for break if you were planing on a 30 min lunch plus break forget about it.

    Advice to Management

    Letting new trainees Y-Jack before throwing them on the floor / don't dock us points if we told you English is the only language we speak and we can't pronounce city's in Guam


  5. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Production Manager in Albuquerque, NM
    Current Employee - Assistant Production Manager in Albuquerque, NM
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NORC at the University of Chicago full-time (Less than a year)

    Pros

    Their benefits package alone is worth the job.

    Cons

    Little control over one's own work

    Advice to Management

    Listen to the little guy


  6. "Interviewer level 2"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interviewer in Chicago, IL
    Current Employee - Interviewer in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at NORC at the University of Chicago part-time (More than a year)

    Pros

    The place is a laid back sit down phone job and pleasant. Most people are nice and supervisors are usually helpful. Great for college students. As long as you do your work and avoid constant absences you'll be good.

    Cons

    They only offer 28 hours to interviewers and it takes a while to climb the ladder in order to get full time. Can get boring and tedious at times but standing makes the time go faster. Also you can't invite supervisors or Production Managers out on a date it's against company policy which sucks.

    Advice to Management

    Try to offer more hours to interviewers


  7. "Good place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Interviewer in Albuquerque, NM
    Former Employee - Telephone Interviewer in Albuquerque, NM
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NORC at the University of Chicago part-time (More than a year)

    Pros

    Goodpay, benefits and flexible hours.

    Cons

    None. This is a great place to work.

    Advice to Management

    Keep up the good work!


  8. Helpful (1)

    "Field Interviewer for 13 years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Interviewer in Saint Louis, MO
    Current Employee - Field Interviewer in Saint Louis, MO
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at NORC at the University of Chicago part-time (More than 10 years)

    Pros

    Quality People, Meaningful Work, Good Raises for Quality Work. In good years a part-time job can become a nicely flexible almost full-time job.

    Cons

    In between projects there may be a lack of work for Field Interviewers.

    Advice to Management

    Establish an interactive portal for any employee to offer feedback on-the-spot at any time, without having to go through FMs where the idea can be edited and abridged. Some directions such as listing the Project Name and Number and date would be necessary. Waiting until the end of the project to ask questions looses a lot of the potential for helpful and timely feedback.


  9. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telephone Interviewer in Wichita, KS
    Current Employee - Telephone Interviewer in Wichita, KS
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at NORC at the University of Chicago part-time (Less than a year)

    Pros

    Super flexible, good pay, great personalities within team leads & higher. Very easy to pick up hours and can synchronize schedule source to iCal.

    Cons

    28 max hours. They could teach you a little more about different scenarios. But you learn as you go so that helps

    Advice to Management

    More hours!


  10. "Demanding but fair"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Chicago, IL
    Current Employee - Supervisor in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at NORC at the University of Chicago part-time (More than 5 years)

    Pros

    Good support and cooperation from co-workers and management

    Cons

    Can be very reactive, expectations for quick turnarounds not always realistic

    Advice to Management

    Staff up.


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