NORC at the University of Chicago Reviews | Glassdoor

NORC at the University of Chicago Reviews

Updated February 2, 2017
216 reviews

Filter

Filter

Full-time Part-time

3.1
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Daniel S. Gaylin
38 Ratings

216 Employee Reviews

Sort: Popular Rating Date

Pros
  • Flexible schedule and exciting workload (in 25 reviews)

  • Work/life balance is really stressed and it's generally out of the ordinary to work past 5:30 (in 10 reviews)

Cons
  • There is absolutely no work/life balance (in 6 reviews)

  • This is a minimum-wage job and all that goes along with it (in 7 reviews)

More Pros and Cons

  1. "RA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NORC at the University of Chicago full-time

    Pros

    Great co-workers, interesting work, nice office

    Cons

    bad management and no transparency for promotion


  2. "Telephone interviewer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I worked at NORC at the University of Chicago part-time

    Pros

    It's right in the heart of Downtown Chicago. You have some helpful staff as well.

    Cons

    Not everyone there is eager to help you.


  3. Helpful (1)

    "Great people; so-so work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bethesda, MD
    Former Employee - Anonymous Employee in Bethesda, MD

    I worked at NORC at the University of Chicago (More than 3 years)

    Pros

    Very collaborative culture
    Great work-life balance

    Cons

    Little growth in role after college- you often have to do the same work for years with little intellectual growth or stimulation

    Advice to Management

    Develop incentives for junior staff to stay motivated


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "The NORC TSSO (Telephone Survey and Support Operations) Plantation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Monitor in Chicago, IL
    Former Employee - Quality Assurance Monitor in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NORC at the University of Chicago full-time (More than 3 years)

    Pros

    NORC TSSO (telephone survey and support operations) promotes from within and has a very diverse workforce. In spite of themselves, they are a good source of employment for students, mothers, older people and anyone who needs a part-time job.

    Cons

    The TSSO (telephone survey and support operations) department is run by a small, tight coalition of assistant production managers, project managers and senior staff who are possibly more interested in preserving their own jobs than in rewarding good work. They hire poorly educated people, put those people to work on PhD level studies (gathering the data through telephone and internet based surveys) and churn and burn. Some of these hirees are promoted when things get busy, given as little training as possible (so as not to be a threat to the management) , used up for all they are worth and then are laid off when things slow down. In this way, the same, small clique of people keeps their management jobs. This lower management is used as a buffer between management, 95% of whom are White and staff (of whom 95% are Black or Hispanic) NORC has moved its TSSO department to New Mexico and Kansas to avoid paying Chicago's new $15 minimum wage. At the management level, the corporate logic, influenced by the tight job market, is upside down; mediocre performance is rewarded and an adversarial position towards lower level staff rewarded, while high performance is perceived as threatening.

    Advice to Management

    Promote on merit, retain mangers on merit, not on who is not a perceived threat to your job. Add more members and some minorities to upper management, so that it better reflects your workforce. . A larger, more diverse management group usually performs more fairly and is more successful.


  6. "Discrimination, micro management, unrealistic, unfair"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Wichita, KS
    Current Employee - Team Lead in Wichita, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NORC at the University of Chicago part-time

    Pros

    This center doesn't follow it's on philosophy. If your a young girl willing to flirt you climb the latter. If your related to someone in management you can do whateverything you want without penalty

    Cons

    They do not value thier employees. They offer less then 16 hours a week and is still hiring people. They don't want to give benefits.


  7. "Wichita location horrible experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - TSSO Interviewer in Wichita, KS
    Current Employee - TSSO Interviewer in Wichita, KS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at NORC at the University of Chicago part-time (Less than a year)

    Pros

    Flexible schedule. Not too much more I can. Ad.

    Cons

    One of the worst call centers I've worked for. I was faced with many challenges including discrimination, defamation of character and micro management. Training is rushed. They don't make you feel like a valuable employee. Anytime you bring up an issue your havingood, it's handled with a one sided investigation. Management picks their favorites and those don't get in trouble for braking the rules. Some are allowed to use cell phone while taking calls others get wrote up for doing it.


  8. "NORC Is a fantastic company to work for"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great Company, Great culture, Great people

    Cons

    Growth is more limited because of its non-profit status, but they do work hard to keep doors open and do a good job compensating in non monetary ways.


  9. Helpful (2)

    "Depends, it really all depends."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook
    Approves of CEO

    I worked at NORC at the University of Chicago full-time

    Pros

    The organization is comprised of some very intelligent people. Given the right circumstance, one stands to learn a lot from some of the best in research. That said, be ready to contribute as much as you hope to get out of working here. The research runs the gamut. It can be quite interesting but again this is department dependent.

    Reasonable benefits are available. Nothing extraordinary but decent.

    Cons

    As mentioned in the pros, your experience is dependent on your department and or supervisor. Some supervisors are happy to show the ropes while others are more inclined to be less forgiving while you earn your stripes. In interacting across departments and with various members at the senior level, it is clear where the staff feel appreciated, are encouraged to learn and are working on projects of interest to them ... and where the staff do/are not.

    Advice to Management

    Consider disseminating an anonymous all employee satisfaction survey. You will be surprised by what you will learn. Also incorporate 360 evaluation not only for supervisees but supervisors. These types of assessments are very telling. Additionally, if a member of staff is known for and often referred to in a negative light (especially in the way they relate to others), investigate and address. Do not continue to ignore.


  10. "Good start"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good starter position if you're starting your career. Can get good exposure and contribute to innovative work.

    Cons

    Not a permanent job. Grant funded work is never secure. Constant move of people in and out due to loss of funding.

    Advice to Management

    Better job security.


  11. "field interviewer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Interviewer in Chattanooga, TN
    Current Employee - Field Interviewer in Chattanooga, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NORC at the University of Chicago part-time

    Pros

    Self starter, design your day, work from home, field work within 50 mile radius from home. Reimburse you 55¢ per mile for use of car, and out of pocket expenses related to job. Postage etc.

    Cons

    Short time at end of project, less Money, chance to travel if good worker, keeping high production, low cost per case. Not a bad job at all to me. Managers are great, understanding.

    Advice to Management

    People say no and really mean don't come back. Makes awkward situation when you are asked to return after being asked firmly not to com back.



Showing 216 of 223 reviews
Reset Filters