NORC at the University of Chicago Reviews | Glassdoor

NORC at the University of Chicago Reviews

Updated September 7, 2017
243 reviews

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3.3
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Daniel S. Gaylin
45 Ratings

243 Employee Reviews

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Pros
  • Flexible schedule, passionate people, great location downtown (in 32 reviews)

  • emphasis on work/life balance even for junior staff (in 10 reviews)

Cons
  • There is absolutely no work/life balance (in 6 reviews)

  • This is a minimum-wage job and all that goes along with it (in 8 reviews)

More Pros and Cons

  1. "Supervisor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NORC at the University of Chicago full-time

    Pros

    Great colleagues and interactions with interviewers.

    Cons

    After a while the work become mundane and redundant.


  2. "Did not like it at all"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at NORC at the University of Chicago part-time

    Pros

    Flexible hours, you can pick your own shifts.

    Cons

    Management is overbearing, can be extremely rude sometimes. Training is unnecessarily long.

    Advice to Management

    Tell those team leaders to be a lot less rude!

  3. "Great Company with Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Summer Intern in Chicago, IL
    Current Employee - Summer Intern in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NORC at the University of Chicago full-time (Less than a year)

    Pros

    NORC has an academic feel to it, and senior people are usually, but not always PHDs. Although NORC is a non-profit, the pay is good, especially given that the hours are very manageable. I am finishing up my summer internship and would definitely come back if offered the opportunity.

    Cons

    More movement within the company would be great.


  4. "Work on cool interesting projects"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TQA in Chicago, IL
    Former Employee - TQA in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NORC at the University of Chicago full-time (More than 3 years)

    Pros

    Work on cool, interesting projects

    Cons

    Some project are long, so you never quite see an end result.

    Advice to Management

    No advice


  5. "My experience with NORC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NORC at the University of Chicago full-time

    Pros

    Great location, good teams, fair salaries

    Cons

    Not very interested in providing professional development or career growth opportunities


  6. "Interview"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at NORC at the University of Chicago full-time

    Pros

    Lots of OT, simple job, acceptable pay for what you are doing. No one ever answered the phone so we were paid to sit there lol

    Cons

    I'm not sure if you can move up but it's perfect for college or high school students if they are old enough. It's perfect if u have a second job also

    Advice to Management

    Offer incentives, just to make the job more fun


  7. "Interviewer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at NORC at the University of Chicago part-time

    Pros

    Management will constantly train its interviewer when policies and protocols are updated. The weekly schedules are flexible and you work at your own pace.

    Cons

    Lower management will constantly look over your shoulder (literally). Once an entry-level employee is promoted, upper management will discourage fraternization with former peers.

    Advice to Management

    Respect the work environment that prospective employees are entering (high turnover rate and the fact that the company does not see employees as career-centric)

  8. "Telephone Interviewer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Interviewer in Chicago, IL
    Former Employee - Telephone Interviewer in Chicago, IL

    I worked at NORC at the University of Chicago part-time

    Pros

    Norc let you pick your own schedule

    Cons

    More hands on training


  9. "A Bad Rap"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Albuquerque, NM
    Current Employee - Team Lead in Albuquerque, NM
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at NORC at the University of Chicago part-time (More than a year)

    Pros

    Outstanding people! I have been consistently amazed at how wonderful the people have been. For a place that size, with a turn-over rate that high, it is surprising. Flexible scheduling, The requirements are more than reasonable, and the supervisor's willingness to work with personal schedules is respectable.

    Cons

    Unfortunately it is only part-time (28 hours/wk). The hardest part of the job is handling the boredom. On a bad day, an interviewer could easily make 80-90 calls/hour, and never speak to a human being. It is not a common occurrence, but it does happen. There are fairly strict and arguably unnecessary rules, that prohibit being able to do much of anything while dialing the phones, consequently, to keep it from taking over, it is a good idea to be ready to handle boredom. The other issue is poor communication, especially from management. It becomes very frustrating when an interviewer has a valid question, and cannot get a straight answer, or multiple answers.

    Advice to Management

    In no way am I suggesting that management must placate the employee's every whim, nor should they answer to an employee's incessant questioning. However, if employees had a better understanding of why things happen the way they do, it would serve to boost morale, and give a better impression of the company. An interviewer that doesn't know why a supervisor might not respond to a non-urgent question (green flag), will make the assumption that the supervisor is ignorant and/or lazy and company that put that supervisor in that position is being run by incompetents farther up the chain. This is NOT an assumption, this is what I have heard for over a year. Also, supervisors need to be consistent. Having interviewers receive 4 different answers from 4 different supervisors to the same question only builds distrust.


  10. "Collegial, academic, independent contract research org"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - emphasis on work/life balance even for junior staff
    - opportunities to work on projects across research topics and competencies
    - emphasis on learning
    - work-from-home flexibility

    Cons

    - big organization, can be challenging to stand out or get an edge
    - high staff turnover
    - cubicles


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