NPC International Reviews | Glassdoor

NPC International Reviews

Updated July 24, 2017
134 reviews

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2.8
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NPC International Chairman, President, CEO, and COO Jim Schwartz
Jim Schwartz
68 Ratings

134 Employee Reviews

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Pros
Cons
  • Recent labor changes are broke, store level management is cutting labor to provide decreased COL for upper management training and new hires (in 15 reviews)

  • 25 an hour unless minimum wage goes up (in 10 reviews)

More Pros and Cons

  1. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Driver in Port Arthur, TX
    Current Employee - Delivery Driver in Port Arthur, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NPC International full-time (More than 8 years)

    Pros

    Nice people and good atmosphere.

    Cons

    Hard work and tough routes.

    Advice to Management

    Keep on going.


  2. "Pretty decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Spanish Speaker in Memphis, TN
    Current Employee - Spanish Speaker in Memphis, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NPC International part-time (Less than a year)

    Pros

    People you meet here are pretty funny you just need to do your job. Focus and you'll do good and the hours are flexible and adjustable

    Cons

    Constant calls and constant watch over everything you do on the calls, warnings for not having a ride and not picking up calls

  3. "Not the worst, but needs to be more helpful for their employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Member
    Current Employee - Crew Member
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at NPC International full-time (More than a year)

    Pros

    Good 401k, some other okay benefits. Paid vacation if you work enough.

    Cons

    Roll out of promised raises is lengthily and very hard to figure out how much I am actually being paid. Lots of presser to sell sell sell, but they don't fix any of the equipment or take a very long time to fund it getting fixed.

    Advice to Management

    Focus more on following procedures than making selling.


  4. "Small town feel"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NPC International full-time

    Pros

    family friendly, friendly and care about employees

    Cons

    In a small town.


  5. "it was good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    fast pace, gave lots of hours.

    Cons

    not any, i really liked it, the pros were more then the cons

    Advice to Management

    keep it up


  6. "The worst of the worst!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Restaurant General Manager
    Current Employee - Restaurant General Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NPC International full-time (More than 10 years)

    Pros

    A small paycheck after expensive health insurance is taken out but I guess it's a paycheck.

    Cons

    You never know what your suppose to do, things change in a daily basis, hire,hire,hire speed is #1 next day cut hours cut hours, no labor to train emokoyees, have meetings or clean the filthy restaurant. Employees get little pay, little hours and cannot make enough to support themselves so turnover is crazy and management low pay but when working with the manager can only click on as a cook, so your good enough to be a shift manager but if the manager is there you can still do the job but get paid as a cook. Managers can't keep up with the daily changes and expectations and are so stressed and looking for other empkiyment. There is nothing to enjoy about this job it does nothing but set you up to fail. The customers are it when your the only person there doing the job of 4 people and cannot give them the attention they pay for because you have a dryer going off 3 lines in hold, pizzas to cut, pizzas to make.... But their philosophy is hire more drivers, they can make orders and answer phones while not making de!virtues do not hire inside people just drivers so when your busy and all your drivers are out delivering there is no one inside but you! Cannot find drivers to employ much less to have them do all the work plus drive. This company is ridiculous with their expectations! Bonus structure is horrible... You will never get it so why try. Hard to find employees, most people know you make minimum wage to work like a dirty dog!

    Advice to Management

    Get back to customer service! Less people at the top looking at numbers on a lap top that are unrealistic would put more money in the stores. The stores are old, dirty, broken equipment and broken down. There are too many irons in the fire, there is no focus on the customer it's all about making money no matter how you get it.


  7. Helpful (1)

    "Enjoyed the people I worked with but the hourly is ridiculously low"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you get to do some delivery driving on the side the hourly wage is actually pretty good, just never let them talk you into moving up the management

    Cons

    For the amount of responsibility and also the amount of money that the shift manager pulls in the wage is ridiculously low

    Advice to Management

    Pay your shift managers a proper wage

  8. "RGM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at NPC International full-time

    Pros

    You get a paycheck every 2 weeks.

    Cons

    Working 50 hours. Constantly cutting labor. Always about the numbers.

    Advice to Management

    Don't force upper management to work a minimum of 50 hours. This takes away employee morale and drains great employees very quickly.


  9. Helpful (1)

    "Extremely stressful, poor work life balance."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management
    Former Employee - Management
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NPC International full-time (More than 10 years)

    Pros

    Great bonus structure for RGMs and above. If you are single and have no desire for a life outside work. This is a great job for you.

    Cons

    Unnecessarily stressful. If you have a family or want a personal life, not the job for you. Though leadership talks about how you should have a work life balance. Just as quickly they toss around the the word "sacrifice" and that is what is honestly expected, you sacrifice your life for them. Most shifts are understaffed and in most units moral is very low. Executive group has lost touch with the business and make decisions based on a lack of knowledge of needs of the teams and the customer.

    Advice to Management

    Executive committee needs to get out of their castle tower and see reality. When you make decisions based on what looks good on paper verse making sure what is on paper make sense in real time. Quit blaming the parent company for your short falls. They have better comp sales, better HQSC scores, lower number of 1-800 complaints, but it is their fault for NPC struggles? Again, get out of your safe zone and get in the field. Quit managing the business and lead the business. If you do that, maybe you will be a desirable place to work.


  10. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Restaurant General Manager in Nashville, TN
    Current Employee - Restaurant General Manager in Nashville, TN
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at NPC International full-time (More than 5 years)

    Pros

    Fun environment with great relationship building. The people in this business is why we stay for so long and the opportunity for advancement for those without an education is great. Everyone has equal opportunity and it all starts with your effort and willingness to move further within the company.

    Cons

    Recent labor changes are broke, store level management is cutting labor to provide decreased COL for upper management training and new hires. New change causes problems in the store with speed/customer satisfaction as well as the ability to maintain paperwork/admin duties. Other area managers are in agreement that the labor system has made a turn for the worst and even though fast food is all about running minimal labor costs Pizza Hut has reduced its labor costs way beyond anything one person can manage to accomplish without an absolutely perfect team.

    Advice to Management

    New Labor System has cut labor nearly 30% the past year, this causes major stress and problems with production and speed at a store level and needs to be changed back to the previous arrangement in order to properly conduct business.


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