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NRC Health Reviews

3 reviews

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Current Employees

2.0
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NRC Health CEO and Director Michael D. Hays
Michael D. Hays
3 Ratings

3 Employee Reviews

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  1. Helpful (3)

    "Technical #2"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech in Lincoln, NE
    Current Employee - Tech in Lincoln, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NRC Health full-time (More than 5 years)

    Pros

    Same as in my original review (Apr 22, 2013)

    There has been incremental progress in terms of developing tech infrastructure ... possibly learning from consequences?

    Cons

    Largely same as in my original review (Apr 22, 2013)

    Leadership always quits the most important tech overhaul/improvement initiatives when they realize that it's "just too complicated and expensive".

    Lots of resource waste and ill-conceived planning.

    Turnover continues to be a problem ... the 'disease' progresses (organizational ADHD, shortsighted goals, lack of infrastructure dev/doc, generally poor management all around).

    Culture/values are really cliche and eye-rolling

    Advice to Management

    See my original review (Apr 22, 2013)

    There is huge potential at NRC, and that is why I remain on board. Just waiting for a change in C-suite, which is long overdue!


  2. "Great people, great office, not so great compensation."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at NRC Health full-time (More than 3 years)

    Pros

    Amazing coworkers and relaxed atmosphere.

    Cons

    Pay structure seems to reflect the market in Lincoln, NE, but is not competitive for its branch offices in other major cities.

    Advice to Management

    Invest more in your employees. Move at a slower pace. Don't bite off more than you can chew.


  3. Helpful (5)

    "Technical"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lincoln, NE
    Current Employee - Anonymous Employee in Lincoln, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NRC Health full-time (More than 5 years)

    Pros

    These are highly specific to my personal experience:
    - Flexible hours without micro management
    - Good benefits
    - Minimal travel requirements
    - Trust and autonomy
    - Understanding and approachable upper management
    - A dedicated core staff

    Cons

    - Dominated by an under-qualified, opportunistic sales force with a leadership mentality bent on short-term gain (median age, approx 25 years)
    - Product backed by an equally under-qualified and over-worked service staff (median age, approx 25 years)
    - Board leadership with near-complete lack of understanding of (or interest in) a longer-term strategy to grow the company organically via the basic concepts of good managers (Board median age greater than 64 years)
    - A repeated tendency for rapid, short-term growth-by-acquisition followed by long-term "disease" in in terms of associate and client retention.
    - Extremely over-worked, under-experienced, and unaccountable middle management made up of "promotees" from scant offerings supplied by the remains of the non-management workforce.
    - Extreme lack of institutional knowledge caused by continued turnover, loss of veteran associates, and failure to respect the power of training and documentation.
    - Severe lack of communication at all levels and almost no accountability of upper management.
    - Near-complete lack of upper-management follow through on the employee-engagement program ... zero budget allocated to employee-committee-proposed 2012 action items
    - Lack of budget towards infrastructure in favor of largely unnecessary travel expenditures and grossly liberal board/executive payouts ... a very cheap date.

    Advice to Management

    Feed this company a much larger chunk of the ROI. There is far too much budget restraint in light of the rather extreme profit gain. Reallocate 25% of budget from travel and sales incentives into technology and infrastructure. The return on such an investment would be a gigantic boom in market equity of the company over 5-7 years. In this market, National Research could rather quickly become a 300 million-dollar company and edge out Press Ganey as the dominating market force.

    Hire new, veteran management (median age should be around 45 rather than the current 30-35 ... the current management are NOT natural managers) - hint: use a selection firm like Gallup, Talent Plus or Kenexa, as National Research is clearly lacking in terms of management-selection know-how.

    Invest in your employees by training them and providing them with clear direction. Provide the materials and equipment that they need. Provide regular salary increases to dedicated employees with a proven track record.

    STOP filling management vacancies from within. Hire externally and TAKE THEIR ADVICE.

    Fund software development initiatives over the long term, and retain software developers by paying them competitively and providing them with state-of-the-art tools and training opportunities.

    STOP expanding the breadth of the company by trying to opportunistically break into new markets. There are simply not enough organic resources available for this luxury. Rather, redouble efforts to solidify the management teams, client/associate support, infrastructure, documentation, and R&D of existing products.

    Practice what you preach to your clients. Spend more time looking at improving National Research rather than the scant few of the primary shareholders' returns. Get (and maintain!) your own house in tip-top order instead of acquiring others and leeching them of their value for limited short-term gain.



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