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NRC Health Reviews

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NRC Health CEO and Director Michael D. Hays
Michael D. Hays
6 Ratings

9 Employee Reviews

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  1. Helpful (3)

    "I learned a lot about corporate nonsense."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lincoln, NE
    Former Employee - Anonymous Employee in Lincoln, NE
    Doesn't Recommend
    No opinion of CEO

    Pros

    Pay is not bad for Lincoln.

    Cons

    Gossip is a big factor. Employees are not valued. Too many management experiments that mostly end with big layoffs. You can get hired with big promises and get fired a few months later when there's a change in management.

    Advice to Management

    When you change the business direction give it some time before trying to pick a different direction. Value your human assets. It takes time to train someone to do his\her job so often hiring and firing is actually hurts NRC business. People that are in fear of getting laid off all the time can't be productive.


  2. Helpful (2)

    "There are so many better places to work in technology - especially in Seattle"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Seattle, WA
    Former Employee - Software Developer in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NRC Health full-time (More than a year)

    Pros

    - Flexible schedules when reasonable (unless they are actively trying to manage you out)
    - Opportunities to have a stable job by being the only person who knows the horrible code base (too valuable to fire or promote)
    - Free beer on Fridays
    - Most employees are nice people who want to do the right thing. This was actually a great thing. I'd work with almost any of them outside the context of NRC. I clearly wasn't working directly with the 'bad apples'.
    - Aware they have problems (but can't stick with any solution plan long enough to see its fruit)
    - Relatively junior employees with ambition may have opportunities to take on senior-level tasks due to the high turn-over among senior engineers. The opportunities for responsibility could offset the career risks of working with the outdated technology for the right kind of person.
    - They "manage out" people who don't fit. This is usually a good thing for those people. Perhaps not so good for the company. Time will tell.

    Cons

    - Acquired a great company that 'did Agile right'', fired 1/3rd of the employees immediately during a recession to look better to public investors, and gradually managed most of the remaining acquired talent out over the next two years. I tend to think that big actions like this tell you a lot about a company's overall values. I know NRC is a business, but there are businesses with differnt philosophies out there.
    - Switched to waterfall life-cycle mid-product cycle from Agile (think minimal Agile documentation, no risk assessment because the plan for risk was iterative development, mid-development switch - with lots of blame on employees when things went wrong) - and on multiple projects at the same time.
    - Blames employees rather than situations, even when management or budgets set employees up for failure; demoralizes employees so they don't feel safe talking about these problems to those who can do anything and end up gossiping instead
    - Pressure on upper- and mid-management gets passed on to employees and management is almost forced to find scapegoats for failures; many of the good managers who don't pass on the pressure quit or "leave to spend more time with family"
    - Old technology and out-of-date business practices put technical employees at risk of career stagnation. If you work here too long, there is a real risk that you may damage your hire-ability due to the lack of opportunity to work with new technologies.
    - You really need a stash of money set aside in case you need to quit your job or in case you get fired, so you have the guts to say and do the right thing; or, you need amazing political acumen so you can CYA at all times.
    - Really weird, old-fashioned ideas about 'loyalty to the company', with no 'loyalty to the employee' in return. We were told not to say things like, "If an engineer moves on to a different company" to explain why we needed documentation, readable code, etc. - instead, we should use the "hit by a bus" example. Despite the high turnover, the company still liked us to pretend that the main reason people would be leaving was death.
    - I had health problems that improved dramatically within days after I quit working here. Working the long hours and caring about the job enough to let it affect my health was my choice, but I prefer to work at a company where I can care about my job without getting sick.
    - I was able to get 4 higher-paying offers with better benefits and more flexibility within two weeks of posting my resume on Dice, all within 10 blocks of the Seattle office. There's just too many other opportunities in Seattle for mid-to-senior level employees, with the hot start-up scene here. NRC could be a reasonable choice for a junior developer with a lot of ambition who can self-start well and can handle politics gracefully. Such a person could pick up a lot really fast by being prepared to take over when more senior devs get managed out, and then quit after 2 to 3 years to work somewhere better with a lot of relatively senior experience.

    Advice to Management

    Listen to all of the advice you've already been given, and keep soliciting more.

    Stop covering your rears - it's not good for your career, and it's not good for the company. You might lose your job now for doing the right thing, but that frees you up to find a better opportunity at a company that won't blame you for failures that occur due to lack of time, money, or resources that someone else isn't giving you. People at the bottom need to be able to focus on doing their jobs, not on defending themselves from their coworker's or manager's efforts to shift blame. You can help them by being an "umbrella", protecting them from politics and blame rather than passing them on so they can focus on solving your problems.

    Don't assume that employees at the bottom are actually receiving the benefit of policies designed to give them direction; overloaded middle-managers don't always have time for 'minor' things like 1:1's, goal-setting, or career development. Your middle-managers, like everyone else, are severely overworked, and regular 1:1s are one of the first things to go.

    If your gut response is to blame those middle-managers for not doing their jobs, you're still missing the message: It's not their fault. They have too much work, and something has to go.


  3. Helpful (5)

    "Technical"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lincoln, NE
    Current Employee - Anonymous Employee in Lincoln, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NRC Health full-time (More than 5 years)

    Pros

    These are highly specific to my personal experience:
    - Flexible hours without micro management
    - Good benefits
    - Minimal travel requirements
    - Trust and autonomy
    - Understanding and approachable upper management
    - A dedicated core staff

    Cons

    - Dominated by an under-qualified, opportunistic sales force with a leadership mentality bent on short-term gain (median age, approx 25 years)
    - Product backed by an equally under-qualified and over-worked service staff (median age, approx 25 years)
    - Board leadership with near-complete lack of understanding of (or interest in) a longer-term strategy to grow the company organically via the basic concepts of good managers (Board median age greater than 64 years)
    - A repeated tendency for rapid, short-term growth-by-acquisition followed by long-term "disease" in in terms of associate and client retention.
    - Extremely over-worked, under-experienced, and unaccountable middle management made up of "promotees" from scant offerings supplied by the remains of the non-management workforce.
    - Extreme lack of institutional knowledge caused by continued turnover, loss of veteran associates, and failure to respect the power of training and documentation.
    - Severe lack of communication at all levels and almost no accountability of upper management.
    - Near-complete lack of upper-management follow through on the employee-engagement program ... zero budget allocated to employee-committee-proposed 2012 action items
    - Lack of budget towards infrastructure in favor of largely unnecessary travel expenditures and grossly liberal board/executive payouts ... a very cheap date.

    Advice to Management

    Feed this company a much larger chunk of the ROI. There is far too much budget restraint in light of the rather extreme profit gain. Reallocate 25% of budget from travel and sales incentives into technology and infrastructure. The return on such an investment would be a gigantic boom in market equity of the company over 5-7 years. In this market, National Research could rather quickly become a 300 million-dollar company and edge out Press Ganey as the dominating market force.

    Hire new, veteran management (median age should be around 45 rather than the current 30-35 ... the current management are NOT natural managers) - hint: use a selection firm like Gallup, Talent Plus or Kenexa, as National Research is clearly lacking in terms of management-selection know-how.

    Invest in your employees by training them and providing them with clear direction. Provide the materials and equipment that they need. Provide regular salary increases to dedicated employees with a proven track record.

    STOP filling management vacancies from within. Hire externally and TAKE THEIR ADVICE.

    Fund software development initiatives over the long term, and retain software developers by paying them competitively and providing them with state-of-the-art tools and training opportunities.

    STOP expanding the breadth of the company by trying to opportunistically break into new markets. There are simply not enough organic resources available for this luxury. Rather, redouble efforts to solidify the management teams, client/associate support, infrastructure, documentation, and R&D of existing products.

    Practice what you preach to your clients. Spend more time looking at improving National Research rather than the scant few of the primary shareholders' returns. Get (and maintain!) your own house in tip-top order instead of acquiring others and leeching them of their value for limited short-term gain.


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  5. Helpful (2)

    "The Worst of Corporate Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at NRC Health full-time (More than a year)

    Pros

    Location, and lots of interesting people. I made a ton of friends while working at NRC. Some of them I hope to keep in touch with for many years to come.

    Cons

    Terrible management, "work hard, play hard" taken to the extreme -- alcoholism runs rampant here. Keg parties (Beer:30) on Fridays sound fun, but in reality, leads to worrisome interactions between coworkers and people working while under the influence.

    Advice to Management

    Stop shifting and "reorganizing" so often. It makes people feel insecure and causes friction between colleagues.


  6. Helpful (2)

    "REALLY corporate environment, low pay, free beer on Fridays, lack of transparency in executives"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Manager in Lincoln, NE
    Former Employee - Business Development Manager in Lincoln, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NRC Health full-time (More than a year)

    Pros

    Great work environment (besides Big Brother) - NRC mainly employees the "fresh-out-of-college" crowd so a majority of the associates are in their mid-twenties. They always have 2 beers on tap in the breakroom, which makes for a fun Friday afternoon "Beer:30" session with colleagues from different departments.

    If you're really good at outside sales, you can make six figures in a few years.

    Cons

    An obvious "corporate" structure where entry-level associates benefit not by intelligence, but by their willingness to brown nose the higher-ups. Everything about the NRC entry-level sales program screams "entry-level" so if you are a recent college grad who is outgoing and looking for a low-paying, no experience needed opportunity (and happen to be in the Lincoln area), look no further.

    Advice to Management

    Take time to truly appreciate your associates. Treat associates like people more so than numbers.


  7. "Great people, great office, not so great compensation."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at NRC Health full-time (More than 3 years)

    Pros

    Amazing coworkers and relaxed atmosphere.

    Cons

    Pay structure seems to reflect the market in Lincoln, NE, but is not competitive for its branch offices in other major cities.

    Advice to Management

    Invest more in your employees. Move at a slower pace. Don't bite off more than you can chew.


  8. Helpful (1)

    "Great at first, but..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Supervisor in Lincoln, NE
    Former Employee - Assistant Supervisor in Lincoln, NE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NRC Health full-time (More than a year)

    Pros

    Good insurance, nice working environment, free beer, holiday parties, okay supervisors, good training, most employees are nice.

    Cons

    I worked at NRC for just over one year. It's an okay place to work. They tell you that you're appreciated and give little gifts every now and the, although the discipline is a joke. The only time you see HR is during open enrollment, or if you're in trouble for something. If you make a mistake one time, they fire you (in this case, it was joking with coworkers). To be successful here, you just go to work, do your job, and go home, otherwise, you will be fired. Communication from management is not very good, many things are kept "hush hush".

    Advice to Management

    Be more open with those below you, be more engaged with them so they are not so afraid of you. HR needs to be more transparent, and not hide in their office where you can never see them. Get to know your employees.

    NRC Health Response

    Sep 4, 2015 – Director, Associate Talent

    We’re sorry you felt as if you were only allowed to work and go home, but really appreciate the feedback you have provided. Our HR and Talent Management teams really do want to know everyone, which ... More


  9. Helpful (5)

    "Who are writing these reviews?"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Who are writing these reviews? Does it make sense that current employees are on a job seeking board writing reviews that sound like they came out of a marketing brochure? "Great work-life balance", "Unlimited earning potential", "Excellent opportunities exist, NRC overall is passionate about improving patient experience."

    Cons

    Something isn't right. NRC has always had its ups and downs, but at its core it is dysfunctional. If you are thinking about NRC for anything other than an entry level job make sure to ask lots of questions.

    Advice to Management

    You should really try to get feedback from your current employees. I don't know, maybe do a survey or something. I hear there are good companies you can hire to do that for you.


  10. Helpful (3)

    "Technical #2"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech in Lincoln, NE
    Current Employee - Tech in Lincoln, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NRC Health full-time (More than 5 years)

    Pros

    Same as in my original review (Apr 22, 2013)

    There has been incremental progress in terms of developing tech infrastructure ... possibly learning from consequences?

    Cons

    Largely same as in my original review (Apr 22, 2013)

    Leadership always quits the most important tech overhaul/improvement initiatives when they realize that it's "just too complicated and expensive".

    Lots of resource waste and ill-conceived planning.

    Turnover continues to be a problem ... the 'disease' progresses (organizational ADHD, shortsighted goals, lack of infrastructure dev/doc, generally poor management all around).

    Culture/values are really cliche and eye-rolling

    Advice to Management

    See my original review (Apr 22, 2013)

    There is huge potential at NRC, and that is why I remain on board. Just waiting for a change in C-suite, which is long overdue!


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