NRG Energy Reviews

Cons

virtually non other than that caused by the parent company bot being sure what to do with the renewables business

Cons

Not applicable, so far all has been positive

Cons

Current budget cutbacks are forcing staff reductions.

Cons

There will be a lot of no's!

Cons

you have to pay for park for the downtown houston location

Cons

Your thoughts about the performance of your team seems to hold limited merit. No real management power as decisions seem to come from the top only. Pay seems to be low compared to peers in a non management position (senior level).

Cons

The company was put on a “financial improvement plan” while using phrases like “strengthening the balance sheet” and “getting back to our roots” to indicate that they were cutting off most of the company to meet the demands of activist investors after making a series of bad acquisitions.

One of those bad acquisitions: ECS, now NRG CS. This contains the most incompetent, uneducated, and foul-mannered people that I have ever come across. Imagine people in senior director level positions with nothing more than a high school diploma - who ironically like to disparage their employees behind their back by saying things like “these customer care folks would be working at McDonald’s if I didn’t hire them so they should do whatever I say.” Look in the mirror, neckbeards - you’re not the cream of the managerial crop either.

These people have no actual product to sell - it’s a really poorly-run call center. Customer and employee turnover is absurdly high. Fraudulent behavior (including being under investigation by federal and state agencies) is swept under the rug as being “prohibitive to business.” If regulators catch on, they turn around and sell a book of customer accounts or outsource it to a third party to run.

Speaking of selling your customers to a third party - this little accounting trick is a viewed as a valid strategy to meet your revenue goals for the current fiscal period. Pay no attention to continued revenue - that’s not important.

If your boss screws up, be ready for them to blame you for it - even if you had nothing to do with it. If you independently do something of value - get ready for your boss to ask to “review it” and then turn around and show it to their boss as their own work.

Get ready for that sexist, misogynistic, old boys club behavior like you would expect from a Texas oil and gas based company.

Cons

Be on your feet all day repeating yourself

Cons

Company was a bit chaotic, as priorities shifted with CEO change

Cons

Management. Talk to employees like their trash on the streets and no one to reach out to for support