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    NTB Reviews

    Updated February 14, 2019
    204 reviews

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    2.6
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    (no image)
    Lawrence C. Day
    54 Ratings

    Employee Reviews

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    Pros

    • "Good pay when the service is there" (in 14 reviews)

    • "good people and learning experience decent pay but same pay no matter how much or little experience u have" (in 6 reviews)

    Cons

    • "Upper management could use more hands on interaction with subordinates" (in 26 reviews)

    • "Long hours (closing hours change all the time) (7pm to 8pm)" (in 20 reviews)

    More Pros and Cons

    1. Helpful (1)

      "Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Manager
      Current Employee - Manager
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at NTB full-time (Less than a year)

      Pros

      This is a great company to work for. It’s retail so the hours are there but great pay for it and they actually care when you need time off for family.

      Cons

      I have not found a drawback

      Advice to Management

      Keep believing in your people

    2. "Ok job, but not worth making a career with them"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - General Service Technician in Morrow, GA
      Former Employee - General Service Technician in Morrow, GA
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at NTB part-time (More than 3 years)

      Pros

      Employees. Nothing else. None. Nada

      Cons

      Over work their employees to meet budget. Managers push you to do more work for what you are already doing. whenever the shop does good bonuses are only given to those up front. Technicians don't get any out of it which is messed up since they're the ones doing all the hard work

      Advice to Management

      Treat those up front and back in the shop even. Don't over work employees. Give bonuses to those who worked for it.

      3. Join the NTB team
      See Our Latest Jobs

    3. "Worked at better places."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Auto Technician in College Park, MD
      Current Employee - Auto Technician in College Park, MD
      Doesn't Recommend
      Positive Outlook
      No opinion of CEO

      I have been working at NTB full-time (More than 3 years)

      Pros

      The people are nice and it's busy.

      Cons

      Management is thankless for hard work, and empty promises.

    4. "NTB review"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Service Manager in San Antonio, TX
      Former Employee - Service Manager in San Antonio, TX
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at NTB full-time (More than 5 years)

      Pros

      Most employees are hard working and have a drive to help anyone through the process of buying tires selling services. Benefits are very good. Pay is good and pay structures staring to change to benefit employees.

      Cons

      Just like any industry, there are downsides and one mostly are dealing with some impatient customers. No big deal. The other downside is going to be the long hours and working major holidays. Pay is worth it but your quality of life will suffer.

    5. "Pay does not equal work load"

      StarStarStarStarStar
      Former Employee - General Manager
      Former Employee - General Manager
      Doesn't Recommend

      I worked at NTB full-time (More than a year)

      Pros

      If you like to stay busy there is a lot to do in a day, which makes the time pass.

      Cons

      The management insists you tell clients there is more wrong with their car than what is needed. They hide your overall bills sending a spreadsheet each month and take this from your bottom line.

      Advice to Management

      Be truthful to clients and employees

    6. "Tremendously overworked and underpaid."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - General Service Technician in Austell, GA
      Current Employee - General Service Technician in Austell, GA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at NTB full-time (More than a year)

      Pros

      The experience for beginners.
      Discounts.
      That’s about it.

      Cons

      Work near 100+ hours just to receive 900$ every two weeks . The guys in the front make more selling the tire rather the. The guy in the back.
      No time for breaks.
      Lousy co workers.
      Scheduling is awful.

      Advice to Management

      Give more to the guys in the back who actually do work .

    7. Helpful (1)

      "Potential, but not worth it."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - General Service Technician in Denton, TX
      Former Employee - General Service Technician in Denton, TX
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I worked at NTB full-time (Less than a year)

      Pros

      None. This job starts at $10/hour. After productivity is factored in, you'll be lucky to average $12.

      Cons

      Below industry standard pay
      Poor management
      Corporate is inaccessible
      Dead-end job
      Management advertises a lot of perks prior to hiring on, but they are actually very difficult to take advantage of.

      Advice to Management

      Don't lie to interviewees just to get them in the door. Don't overwork employees. Increase pay to industry standards. Allow time off when it is requested. Make upward mobility easier. Increase tuition reimbursement allowance. Encourage management to schedule employees 2 weeks out. Hire more than a skeleton crew, so that when somebody gets sick or calls in, the rest of the team doesn't have to pick up so much slack.

    8. "General Service Tech"

      StarStarStarStarStar
      Former Employee - General Service Technician in Morgantown, WV
      Former Employee - General Service Technician in Morgantown, WV
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at NTB full-time (Less than a year)

      Pros

      Great team, mostly plenty to do.

      Cons

      I started at a new store so worked 60 -80 hour weeks. Paid $9/hr, but overtime was nice.

    9. "Customer Service Advisor"

      StarStarStarStarStar
      Former Employee - Anonymous Employee in Springfield, VA
      Former Employee - Anonymous Employee in Springfield, VA

      I worked at NTB full-time (More than a year)

      Pros

      co-workers helped with the work load

      Cons

      company structure, hours to family time imbalanced, no consideration to employee's needs just company

    10. "Bad bad bad company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Store Manager in Akron, OH
      Former Employee - Store Manager in Akron, OH
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at NTB full-time (More than 5 years)

      Pros

      Nothing good to say stay away

      Cons

      Low pay too many hours too many worthless sales where everything is not really on sale too many inventories as a store manager you work too many Sundays and late nights just a bad bad place to work stay away the side of my technicians poor upper management as well

      Advice to Management

      Sell your company to somebody that actually cares about your employees