NTB Reviews | Glassdoor

NTB Reviews

Updated February 14, 2019
204 reviews

Filter

Filter


2.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Lawrence C. Day
54 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "Good pay when the service is there" (in 14 reviews)

  • "good people and learning experience decent pay but same pay no matter how much or little experience u have" (in 6 reviews)

Cons
  • "Upper management could use more hands on interaction with subordinates" (in 26 reviews)

  • "Long hours (closing hours change all the time) (7pm to 8pm)" (in 20 reviews)

More Pros and Cons

  1. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NTB full-time (Less than a year)

    Pros

    This is a great company to work for. It’s retail so the hours are there but great pay for it and they actually care when you need time off for family.

    Cons

    I have not found a drawback

    Advice to Management

    Keep believing in your people


  2. "Ok job, but not worth making a career with them"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Service Technician in Morrow, GA
    Former Employee - General Service Technician in Morrow, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at NTB part-time (More than 3 years)

    Pros

    Employees. Nothing else. None. Nada

    Cons

    Over work their employees to meet budget. Managers push you to do more work for what you are already doing. whenever the shop does good bonuses are only given to those up front. Technicians don't get any out of it which is messed up since they're the ones doing all the hard work

    Advice to Management

    Treat those up front and back in the shop even. Don't over work employees. Give bonuses to those who worked for it.

  3. "Worked at better places."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Technician in College Park, MD
    Current Employee - Auto Technician in College Park, MD
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at NTB full-time (More than 3 years)

    Pros

    The people are nice and it's busy.

    Cons

    Management is thankless for hard work, and empty promises.


  4. "NTB review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Manager in San Antonio, TX
    Former Employee - Service Manager in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at NTB full-time (More than 5 years)

    Pros

    Most employees are hard working and have a drive to help anyone through the process of buying tires selling services. Benefits are very good. Pay is good and pay structures staring to change to benefit employees.

    Cons

    Just like any industry, there are downsides and one mostly are dealing with some impatient customers. No big deal. The other downside is going to be the long hours and working major holidays. Pay is worth it but your quality of life will suffer.


  5. "Pay does not equal work load"

    StarStarStarStarStar
    Former Employee - General Manager
    Former Employee - General Manager
    Doesn't Recommend

    I worked at NTB full-time (More than a year)

    Pros

    If you like to stay busy there is a lot to do in a day, which makes the time pass.

    Cons

    The management insists you tell clients there is more wrong with their car than what is needed. They hide your overall bills sending a spreadsheet each month and take this from your bottom line.

    Advice to Management

    Be truthful to clients and employees


  6. "Tremendously overworked and underpaid."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Service Technician in Austell, GA
    Current Employee - General Service Technician in Austell, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NTB full-time (More than a year)

    Pros

    The experience for beginners.
    Discounts.
    That’s about it.

    Cons

    Work near 100+ hours just to receive 900$ every two weeks . The guys in the front make more selling the tire rather the. The guy in the back.
    No time for breaks.
    Lousy co workers.
    Scheduling is awful.

    Advice to Management

    Give more to the guys in the back who actually do work .


  7. Helpful (1)

    "Potential, but not worth it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Service Technician in Denton, TX
    Former Employee - General Service Technician in Denton, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at NTB full-time (Less than a year)

    Pros

    None. This job starts at $10/hour. After productivity is factored in, you'll be lucky to average $12.

    Cons

    Below industry standard pay
    Poor management
    Corporate is inaccessible
    Dead-end job
    Management advertises a lot of perks prior to hiring on, but they are actually very difficult to take advantage of.

    Advice to Management

    Don't lie to interviewees just to get them in the door. Don't overwork employees. Increase pay to industry standards. Allow time off when it is requested. Make upward mobility easier. Increase tuition reimbursement allowance. Encourage management to schedule employees 2 weeks out. Hire more than a skeleton crew, so that when somebody gets sick or calls in, the rest of the team doesn't have to pick up so much slack.

  8. "General Service Tech"

    StarStarStarStarStar
    Former Employee - General Service Technician in Morgantown, WV
    Former Employee - General Service Technician in Morgantown, WV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at NTB full-time (Less than a year)

    Pros

    Great team, mostly plenty to do.

    Cons

    I started at a new store so worked 60 -80 hour weeks. Paid $9/hr, but overtime was nice.


  9. "Customer Service Advisor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Springfield, VA
    Former Employee - Anonymous Employee in Springfield, VA

    I worked at NTB full-time (More than a year)

    Pros

    co-workers helped with the work load

    Cons

    company structure, hours to family time imbalanced, no consideration to employee's needs just company


  10. "Bad bad bad company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Akron, OH
    Former Employee - Store Manager in Akron, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NTB full-time (More than 5 years)

    Pros

    Nothing good to say stay away

    Cons

    Low pay too many hours too many worthless sales where everything is not really on sale too many inventories as a store manager you work too many Sundays and late nights just a bad bad place to work stay away the side of my technicians poor upper management as well

    Advice to Management

    Sell your company to somebody that actually cares about your employees