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NTI Reviews

Updated Oct 14, 2021

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Found 57 of over 65 reviews

3.5
57%
Recommend to a Friend
80%
Approve of CEO
NTI Executive Director Dr. M.J. Willard  (no image)
Dr. M.J. Willard
25 Ratings
Pros
  • "provides work-from-home call center positions for individuals with disabilities who cannot work outside the home(in 17 reviews)

  • "Was for individuals with disabilities and flexible to work with you when sick(in 3 reviews)

  • Cons
  • "Could be the leader of the next wave in work from home industry providing exceptional opportunities for disabled workers(in 3 reviews)

  • "part time(in 3 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 3 years

      A Social Security Approved Employment Network

      Feb 25, 2020 - Recruiting EMentor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      NTI, Inc. provides work-from-home call center positions for individuals with disabilities who cannot work outside the home. The positions offered are for customer service, sales, or tech support; the clients (employers) are mostly fortune 1000 companies who need to fill customer service positions. Some examples of jobs are surveys, reservations, store directory assistance, roadside assistance, etc. NTI eMentors provide guidance throughout the process along with assistance with resume preparation and interview coaching.

      Cons

      I wouldn't call them necessarily cons but for some these could be a hindrance. In order to work from home, one needs to have a quiet dedicated home office space, clear, articulate speech, a well-equipped home office with a suitable Windows 8.1 or 10 computer, and reliable hard-wired cable, DSL, or FiOS internet service. All positions require the use of a USB corded headset with a noise-canceling microphone; about 50% of the jobs require a landline telephone with compatible call-center headset. The jobs require people who are able manage the stress of back-to-back calls and all that customer service entails. Some customer service experience is required. The more experience one has, the better their chances at finding suitable position.

      Continue reading
      5 people found this review helpful
    2. 4.0
      Current Employee, more than 1 year

      Great organization

      Sep 28, 2021 - Director 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work Life Balance, Pay, People. Mission

      Cons

      A bit unorganzied, but working on change

      Be the first to find this review helpful
    3. 4.0
      Current Employee, more than 3 years

      NTI

      Apr 12, 2021 - Call Center Representative in Las Cruces, NM
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great for people with disabilities.

      Cons

      Nothing to mention at this time

      Be the first to find this review helpful
    4. 3.0
      Former Employee, more than 5 years

      Constantly changing

      Nov 23, 2020 - Order Entry Clerk in Pittsburgh, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great training, ability to earn from home, above minimum wage pay

      Cons

      Repetitive script reading and scripts and information changes often, work is monitored often and must be perfect word-for-word, low pay for the kind of work, angry callers require calm and patience, must be quick, concise metting time standards which is extremely difficult to do, cannot always get the shift time you want, some weeks work 30 hours, other weeks work 3 hours.

      Continue reading
      1 person found this review helpful
    5. 2.0
      Former Employee

      So so

      Jan 20, 2021 - Trainer in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Okay company but temp positions

      Cons

      Not that great with communication

      Be the first to find this review helpful
    6. 4.0
      Former Employee, less than 1 year

      Pretty good!

      Sep 30, 2020 - Marketing Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Helping others, flexibility, remote work, non-profit

      Cons

      Low salary due to non-profit nature

      Be the first to find this review helpful
    7. 2.0
      Current Employee

      Salary comparison

      Oct 13, 2020 - QC Technician in Elgin, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Can work overtime if want

      Cons

      Work environment is a little difficult

      Continue reading
      Be the first to find this review helpful
    8. 5.0
      Current Employee, more than 3 years

      Best company to work for ever

      Oct 2, 2019 - Disability Employment in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      NTI is wonderful. Company culture is great. Opportunities for training, growth and advancement are real. NTI views its employees as its greatest asset, and it really shows. What started out as a small nonprofit is now a nationwide company that helps disabled Americans find at-home jobs with legitimate employers.

      Cons

      The only con is that NTI can't find a job for every disabled American who wants to work.

      Continue reading
      1 person found this review helpful
    9. 2.0
      Current Employee, more than 1 year

      Random time scheduling and utterly last minute schedule

      Apr 13, 2020 - Fiber Optic Technician 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You can have overtime even though you didn't reach 40 hours in a week

      Cons

      Terrible work life balance in the company

      Continue reading
      1 person found this review helpful
    10. 2.0
      Former Employee

      Internal Polictics

      Jan 18, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Ability to work from home. Good work schedule.

      Cons

      Politics with management lead to quick decisions to fire employees without proper reviews. This is due to having the company in an at will state. The company does not take into consideration your work ethics and work performance. There is no job security or warning they job firer you. Because they receive SSI/SSDI benefits it seems they are quickly willing to let people go once the funds from the SSA agency are used up.

      Continue reading
      5 people found this review helpful
    Viewing 1 - 10 of 57 Reviews
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