NTI Reviews | Glassdoor

NTI Reviews

Updated August 31, 2017
33 reviews

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3.6
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Dr. M.J. Willard
13 Ratings

33 Employee Reviews

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  1. Helpful (3)

    "Good experience with the comfort of working at home."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Boston, MA
    Current Employee - Customer Service in Boston, MA
    Recommends
    Approves of CEO

    Pros

    NTI gives you a chance to work at home. I work on a specific account every week so the work is fairly easy. You get to communicate through web technologies, e-mail and phone. The account I'm on is very supportive.

    Cons

    It gets isolating not seeing people every day. There is a limit on how much you can advance. The work gets boring sometimes.

    Advice to Management

    Offer a little more communication between NTI and its employees. I want to hear how things are going in the company. I want a newsletter.


  2. Helpful (2)

    "Excellent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Administrative Assistant in Boston, MA
    Former Employee - Senior Administrative Assistant in Boston, MA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at NTI full-time (More than 5 years)

    Pros

    Wonderful place to work with caring people

    Cons

    Slow to respond to workers needs

    Advice to Management

    Think more slowly before activation of pollicies

  3. Helpful (3)

    "Order entry clerk IRS contract"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - OEC in Boston, MA
    Former Employee - OEC in Boston, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at NTI (More than 10 years)

    Pros

    Telecommute, pay wasn't bad. Didn't have to get up which is hard when you have a disability.
    Was for individuals with disabilities and flexible to work with you when sick.

    Cons

    Seasonal, tech support wasn't too helpful at times, I figured most out on my own
    When you had to vto or leave early, posting in chat was horrible and ignored unless you did it exactly the way they requested that day


  4. Helpful (1)

    "Agent"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NTI part-time

    Pros

    flexible schedule with working from home

    Cons

    none at the moment. love the supervisors


  5. Helpful (2)

    "IRS Order Entry Clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NTI (More than a year)

    Pros

    Part-time Position, trained well, enjoyed high call volume.

    Cons

    No cons that I can think of.

    Advice to Management

    None


  6. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Instructor in Rogers, AR
    Current Employee - Instructor in Rogers, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NTI (Less than a year)

    Pros

    The staff and students are wonderful!

    Cons

    Dont have any cons at this time

    Advice to Management

    Doing an outstanding job


  7. "Great Company that is helping the disability community who aren't able to leave home. Greatful for the opportunity."

    StarStarStarStarStar
    Current Employee - Work At Home Customer Service Representative in Philadelphia, PA
    Current Employee - Work At Home Customer Service Representative in Philadelphia, PA
    Recommends

    I have been working at NTI part-time (Less than a year)

    Pros

    Disability friendly and empathetic.
    Wonderful training program.
    Understand that their is room for advancement
    Always available to answer any questions
    Recruiters and Trainers are excellent at motivating and helping

    Cons

    I have none, so far.

  8. "na"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    a great place to work

    Cons

    nothing bad to say about it


  9. Helpful (1)

    "Working from home is the perfect fit for my disability."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Boston, MA
    Current Employee - Customer Service in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NTI part-time (More than 3 years)

    Pros

    The company is helpful finding jobs specifically for the disabled that are wanting to work. You are not limited to living in a specific geographic location, because jobs are done over the phone or internet. Depending on the client, you may not need to purchase any equipment. Personally I find comfort in my own home, not having to drive or commute to a work location.

    Cons

    Very little contact from NTI, especially once you have a position with a client.

    Advice to Management

    Offer resources for during working like suggestions or ideas of how to request further assistance or specialized equipment to continue working is disability changes or worsens.


  10. Helpful (5)

    "NTI it's great to work from home but"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Order Entry Clerk in Boston, MA
    Current Employee - Order Entry Clerk in Boston, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at NTI part-time (More than 5 years)

    Pros

    Get to work from home, choose own hours, part time customer service for the IRS, it is rewarding to help people, good support from team leaders

    Cons

    Some callers are mean or rude, no pay raise in 7 years, strict rules and must adhere to policies 100%, layoff every May

    Advice to Management

    Get more accounts with federal government and higher paying jobs... Give raises and incentives to stay working there.


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