NTT America Reviews | Glassdoor

NTT America Reviews

Updated September 1, 2017
117 reviews

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Pros
  • Amazing colleagues, best environment to work in, very chilled out (in 11 reviews)

  • Salaries are good and good people to work with (in 7 reviews)

Cons
  • They offer no training and there is absolutely no possibility of advancement (in 4 reviews)

  • Very Japanese oriented business culture (in 3 reviews)

More Pros and Cons

  1. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Chicago, IL
    Current Employee - Sales in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NTT America full-time (More than 5 years)

    Pros

    Good benefits and good base salary

    Cons

    Bad management from the top down. The management team is completely clueless, especially in the hunting group. Questionable ethics and decisions make this a very hard company to be successful. If you challenge management with real business questions they have no idea what to do. Be careful as honesty is not valued in this culture.
    Trying to be a company they are not equipped to be an outsourcing company.
    This is a very hard company to even do simple tasks, in our recent customer roundtable we got blasted about our how bad things really are here.
    Specific senior managers are rude and embarrass themselves in customer meetings by asking 1990 Management questions "What keeps you up at night"uh hello this is not a new approach in the big data age. Scary when you see the incompetence up close.
    Too many Chiefs, not enough workers.
    Don't work at NTTA, NTT Data and Dimension Data are the places to be for NTT.

    Advice to Management

    Japan HQ has to realize the level of management incompetence and make wholesale changes. They need a new CEO all the way down the management chain. How much longer can they lose money in this group? Let NTT Data take over.


  2. "No Future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at NTT America full-time (More than 5 years)

    Pros

    Salaries are good and good people to work with.

    Cons

    No future or long term promise.

  3. Helpful (1)

    "Account Manager - Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager - Sales in Redmond, WA
    Current Employee - Account Manager - Sales in Redmond, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NTT America full-time (More than 3 years)

    Pros

    - Customers LOVE the service, so reps are never dealing with post sale issues that are common at other telcos.
    - Management involved in sales: If you get a nibble from a big fish, the entire company from Ops to the CEO will jump into help you win a deal.
    - Travel: Great T&E policy: encouraged to fly to the customer and wine and dine 'em to close the business.
    - Great company culture: work hard, play harder. More startup/family feel than large telco.
    - Solid comp plan.
    - Autonomy: flexible work hours, just get your work done.
    - Lots of upward mobility: 90% of the managers were promoted internally
    - Assigned Inside Sales Rep to schedule your meetings

    Cons

    - Working with international affiliates can slow down deals sometimes


  4. "Inside Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Redmond, WA
    Former Employee - Anonymous Employee in Redmond, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NTT America full-time (Less than a year)

    Pros

    Potential for growth, several tools provided to prospect and research prospects, great reputation within the industry - not your average cold call, training and continued education/exercises once a month, fun contests, team lunches, annual trip (all expenses paid) and great working relationships within team and with the outside sales reps

    Cons

    None really. Things are always refining and improving. Management seems interested in giving their reps the keys to be successful and removing roadblocks.

    Advice to Management

    Switching it up on contest prizes


  5. Helpful (2)

    "Global Account Manager - Global IP Network (GIN)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NTT America full-time

    Pros

    Excellent benefits, 401k plan match is very good. Generous expense accounts (especially for the VPs).

    For those new to sales, there is a clear path to advancement to a strategic account manager job if you put in a year making cold calls as an inside sales rep.

    Cons

    Limited IP Network footprint, unrealistic quotas.

    The Global Account Manager role is a very difficult job since you are selling a commodity product at a premium price, within a relatively small addressable market (30-40 data centers). Additionally, once you make a sale you typically have to immediately transition the account to the account management team who is responsible for growing the account.

    Unfortunately by not being a facilities-based provider in the US (or any place other than Japan) the cost to lease 100G waves makes it very difficult to justify expanding the IP network footprint to new markets, so the reps have to keep fishing out of the same pond.

    The deal approval process and working with NTT Europe and NTT Japan slows down and complicates the sales process. In order to get a competitive quote it can take a week to get VP approval.

    Finally, the IP transit market is changing rapidly. Amazon and other cloud providers are a huge competitive threat. Also, what used to be the largest transit customers (cable TV, gaming, content customers) are peering directly with each other to save on costs and for better performance. This makes it very difficult to find a quota busting prospect.

    Advice to Management

    Let SAMs and GAMs keep an account for at least a year after the initial sale. Spend less on expensive dinners and wine and use that money to expand the network.


  6. "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Things are getting better with all acquisitions.

    Cons

    Sometime it feels like regular staffing company.

    Advice to Management

    Add more value for Employees.


  7. "Salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at NTT America full-time (More than 3 years)

    Pros

    Good salary and friendly environment

    Cons

    Some assignments require travelling every week.

    Advice to Management

    keep up great job

  8. "Strategic Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Strategic Account Manager in Seattle, WA
    Former Employee - Strategic Account Manager in Seattle, WA
    Negative Outlook
    Disapproves of CEO

    I worked at NTT America full-time (More than a year)

    Pros

    Good benefits and good customer events .
    They are generous with expense accounts.
    They have good sales engineers. I can't think of anything really good to say .

    Cons

    Worst job ever ! Constant turnover of sales reps . Account managers in Seattle given best accounts . Constant channel conflict with enterprise group no rules of engagement between enterprise and wholesale groups. This is a job not a career !
    If you don't have an OTT account.... don't bother joining, you won't make any money! Won't let you travel to see customers and build relationships

    Advice to Management

    Stop turning account manager positions and manage what you have . Customers don't like turn and burn . It hurts your brand and relationships with your clients and it makes your managers look weak. Have rules of engagement in place with your channels so you are not put in a position of writing down your margins . You have too many NTT businesses competing with each other and it's confusing to your customers. Instead of teaming together you are competing with each other .


  9. "Senior consultant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NTT America full-time

    Pros

    quick and easy hiring process, great recruiter

    Cons

    low salary, benefits, deductible insurance


  10. "Support Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - NOC Engineer in Dallas, TX
    Former Employee - NOC Engineer in Dallas, TX
    Disapproves of CEO

    I worked at NTT America full-time (More than a year)

    Pros

    I applied through a recruiter. I interviewed at NTT America.

    Cons

    The people work hard and do not feel appreciated. Unable to get training for new technologies to stay at the forefront of new innovations.


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