NYC Department of Human Resource Administration "upper management" Reviews | Glassdoor

NYC Department of Human Resource Administration Employee Reviews about "upper management"

Updated Dec 6, 2019

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2.9
50%
Recommend to a Friend
55%
Approve of CEO
NYC Department of Human Resource Administration Commissioner Steven Banks
Steven Banks
24 Ratings
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Reviews about "upper management"

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  1. "Social worker"

    StarStarStarStarStar
    Former Employee - Social Worker 

    I worked at NYC Department of Human Resource Administration full-time

    Pros

    Helping clients to remain in their homes

    Cons

    no communication from upper management

    NYC Department of Human Resource Administration2019-12-06
  2. Helpful (2)

    "Middle Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Neutral Outlook
    Disapproves of CEO

    I worked at NYC Department of Human Resource Administration full-time for more than a year

    Pros

    Good employee benefits. Reasonable working hours.

    Cons

    Terrible upper management. Arbitrary favoritism . If you are not a favorite you will never advance regardless of test scores.

    NYC Department of Human Resource Administration2018-11-13
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  4. Helpful (4)

    "Difficult and unprofessional environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Rent Freeze Specialist in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NYC Department of Human Resource Administration full-time for less than a year

    Pros

    Health benefits are completely paid. DC-37 (our union) was relatively responsive and delegates are extremely dedicated.

    Cons

    worked with HRA and the Tenant Support Unit for about a year. Six months into the job, I started applying out to other positions. It didn't help that I was severely over-qualified for the position (managing clients, advocating with them when dealing with the Dept of Finance, advising them when applying for city services) and our "supervisors" were under-qualified, unorganized, and condescending. Upper management received several complaints regarding intimidation and what appeared to be racially insensitive behavior. There is very little room for growth in this unit. Now, the salaries have been cut by at least 1/3 so the benefits are not nearly as good or worth dealing with the environment.

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    Advice to Management

    The leads should be better trained and be held to a higher standard.

    NYC Department of Human Resource Administration2018-07-27
  5. Helpful (1)

    "Learning Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in New York, NY
    Doesn't Recommend

    I worked at NYC Department of Human Resource Administration

    Pros

    Work/Life Balance was good. The flextime allowed people to start as early as 8 am and as late as 10 am. Worked in a diverse office- diversity in experiences and race A learning experience for someone early in their career A great place to learn about social services

    Cons

    Upper management wouldn't greet the lower staff Drama Not a positive place to work- a lot of staff seemed there but they weren't happy to be there. They encouraged me to leave ASAP. Lack of communication between leadership and everyone else. Things seemed to move a slower pace than other agencies.

    Advice to Management

    Appreciate staff for their work. Each person adds value to the work the agency does. Communicate better with the staff.

    NYC Department of Human Resource Administration2016-05-17
  6. Helpful (1)

    "Staff Analyst II (supervisor) at Office Child Support Enforcement (OCSE)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Staff Analyst II in New York, NY
    Doesn't Recommend
    Negative Outlook

    I worked at NYC Department of Human Resource Administration full-time for more than 5 years

    Pros

    . As such a large agency, a lot of agency policies and procedures are available via agency intranet, etc. It is up to the employee to pursue to know and understand the agency rules and employee rights, etc. . If management likes you, there is room for job stability and growth. . The seasoned staff are more aware of how to "go along to get along", because they've seen a lot, etc.

    Cons

    1) The Office of Child Support Enforcement (OCSE) Program is insane from top down. If starting at this agency/ program as a probationary staff (civil service) it is very risky. Ultimately your job depends if your supervisor/director likes you or not. 2) Too many tasks expected for level of job title/ compensation, especially for supervisors. Work overload given as normal practice. Can lead to stress, low morale, and negativity in the workplace environment. 3) Stressful work environment, with unrealistic expectations from upper management (i.e. project timeframes). 4) Disconnect between knowledge of agency commissioner and executive directors (i.e. black n white view), and how the work really goes (complex cases, grey areas).

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    Advice to Management

    Investigate OCSE program for EEO violations and rampant psychological abuse as a top down encouraged practice/ strategy to eliminate undesirable/uncooperative staff.

    NYC Department of Human Resource Administration2015-05-13
  7. Helpful (1)

    "Be prepared to work out of title. Job advancement is very difficult since it is based on civil service exams."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Caseworker in New York, NY
    Doesn't Recommend

    I have been working at NYC Department of Human Resource Administration

    Pros

    TransitChek MetroCard The Health Insurance packages available to employees.

    Cons

    The upper management does not even acknowledge the presence of lower level employees. Very unprofessional environment where people openly curse around other staff. Very low staff recognition. You do not get 2 weeks vacation time every year. You only earn a vacation day after every month. So, you much be very patient in accumulating that time. Actually the work I do is at an Staff Analyst level (higher pay scale), but I am stuck as a caseworker.

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    Advice to Management

    Considering the low pay it would help if the management actually acknowledge and recognized its staff for good work.

    NYC Department of Human Resource Administration2009-10-25
Found 6 reviews