NYC Department of IT & Telecom (DOITT) Reviews | Glassdoor

NYC Department of IT & Telecom (DOITT) Reviews

Updated May 22, 2017
31 reviews

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3.0
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31 Employee Reviews

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  1. "Organize"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brooklyn, NY
    Former Employee - Anonymous Employee in Brooklyn, NY
    Recommends

    I worked at NYC Department of IT & Telecom (DOITT) (More than a year)

    Pros

    Very fun place to work.

    Cons

    Employee retention is not good.


  2. "City Governement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Asset Manager in Brooklyn, NY
    Current Employee - IT Asset Manager in Brooklyn, NY
    Recommends
    Positive Outlook

    I have been working at NYC Department of IT & Telecom (DOITT) full-time (More than 10 years)

    Pros

    Great benefits, good work environment

    Cons

    Bad Commute, No job advancement


  3. Helpful (1)

    "Not a bad place to be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Junior Front End Web Developer in Brooklyn, NY
    Current Employee - Junior Front End Web Developer in Brooklyn, NY
    Recommends
    Positive Outlook

    Pros

    The team is great.
    Flex Time
    Over Time/Comp Time
    The hours are great I love flex time. There are lots of resources to learn and get better. Plus you can decorate your cube.

    Cons

    working on the weekends. Aside from that, so far I have no real complaints. This is a great job for some one to learn coding once you master it here you can take that with you for life. Some of the upper managers are a bit pompous though. But I dont have to deal with them so its no skin off my back.

    Advice to Management

    I dont really have anything to say in this section. Just remember that the company is made or broken by its staff.


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  5. "IT Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk Support in New York, NY
    Former Employee - Help Desk Support in New York, NY
    Recommends
    Positive Outlook

    I worked at NYC Department of IT & Telecom (DOITT) part-time

    Pros

    Broad range of work. Great people. Great environment. Managers are very understanding and push you to grow in your career.

    Cons

    Some Departments get lazy. Working for the city can turn into a push-the-clock job. Upper management are city officials who don't have much visibility


  6. "Needs some big cross-team morale boosting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Brooklyn, NY
    Current Employee - Manager in Brooklyn, NY
    Recommends
    Neutral Outlook

    I have been working at NYC Department of IT & Telecom (DOITT) full-time (More than 3 years)

    Pros

    -Great exposure to some cutting edge technology
    -When fellow employees band together in an emergency situation, the best in people shine through

    Cons

    -Extremely bureaucratic, multiple layers of approval for outside agency projects while the outside agency waits, and waits
    -Efforts to tackle a problem across multiple teams/divisions is chaotic, trouble tickets get bounced around from group to group like a hot potato with an attitude of "not my problem", meanwhile a requesting agency with the issue is left in the dark
    -Low pay compared to other IT peers, even among other agencies, we are paid among the lowest with zero discretionary salary increases

    Advice to Management

    -Encourage cross team bonding and relationship building, if a DoITT employee is having trouble with one of their own projects or systems, it is close to hell to try and get assistance from another group for help
    -Reduce reliance on ITCS consultants and SI's. Big morale killer when you know someone is making more than double your hourly rate for doing the same work, and is trusted more than an FTE.
    -Establish DoITT's presence in the City as the leading IT services provider for our peer agencies, and as such, we need to be staffed accordingly


  7. "It needs a big revolution."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Computer Systems in Brooklyn, NY
    Current Employee - IT Computer Systems in Brooklyn, NY
    Doesn't Recommend
    Neutral Outlook

    I have been working at NYC Department of IT & Telecom (DOITT) full-time (More than 3 years)

    Pros

    Depends on the group, but I'm lucky to work with great people.
    Location is fine, easy to commute with variety of connections available.
    You are not alone, as most you co workers express that they are not happy working at NYC Department of IT & Telecom (DOITT) and that their compensation is to low.

    Cons

    No pay overtime, a lot of groups have employees that lack knowledge...
    Environment when mostly tickets are pushed between the groups, lack of effort
    Upper management focused more on moving people around...

    Advice to Management

    To allow progress and development


  8. "Not a food place grow your career."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Engineer in Brooklyn, NY
    Current Employee - Applications Engineer in Brooklyn, NY
    Doesn't Recommend
    Neutral Outlook

    I have been working at NYC Department of IT & Telecom (DOITT) full-time (Less than a year)

    Pros

    If you would like to do more politics than work, this is a good place for you.

    Cons

    Chance is very less that you will climb the ladder up. you have to pretty much stay in the position you joined until you change the project or change another agency within the city.

    Advice to Management

    Pay attention to the performance evaluation process and try to understand some more details about your job.


  9. "Accounts Payable Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Audits and Accounts in New York, NY
    Current Employee - Audits and Accounts in New York, NY
    Recommends
    Positive Outlook

    I have been working at NYC Department of IT & Telecom (DOITT) full-time (More than a year)

    Pros

    good entry level positions to start with, good environment, great benefits from City, and union.

    Cons

    slow growth opportunities, very low salary for college graduates...

    Advice to Management

    increase min. salary, and provide better growth opportunities...


  10. Helpful (3)

    "311 Call Center Representative review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in New York, NY
    Former Employee - Call Center Representative in New York, NY
    Recommends
    Positive Outlook

    I worked at NYC Department of IT & Telecom (DOITT) full-time (More than 5 years)

    Pros

    Compensation & Benefits, you work alone in a cubicle, co-workers are great, location is great, different work shifts (so u can work day or night)

    Cons

    Micro-management, salary, work gets repetitive & sometimes boring, no room for growth (only for the "chosen" few)

    Advice to Management

    Stop micro-managing your employees and demonstrate genuine appreciation towards their work. Stop creating low morale in the call center.


  11. Helpful (3)

    "Not a good place to work in"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in New York, NY
    Former Employee - Call Center Representative in New York, NY
    Doesn't Recommend

    I worked at NYC Department of IT & Telecom (DOITT) full-time (Less than a year)

    Pros

    +Benefits (free health, dental, vision)
    +Pension

    Cons

    -Can't take vacation unless it is approved not only by your supervisor but also by the department (which 99.9% of the time they deny)
    -One year probation (they can terminate your employment for any time for ANY reason). Full timers are constantly getting replaced.
    -Must work all 365 days a year (it doesn't matter what kind of disaster is happening).


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