National American University Reviews in Austin, TX | Glassdoor

National American University Austin Reviews

Updated April 20, 2017
15 reviews

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Austin, TX

2.1
Star Star Star Star Star
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Dr. Ronald L. Shape
8 Ratings

15 Employee Reviews

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Pros
  • There are some great people that work here (in 8 reviews)

  • It is a great place to work with new challenges daily (in 6 reviews)

Cons
  • DON'T TRUST THEM WITH YOUR FINANCIAL AID (in 11 reviews)

  • Upper management let a lot of quality people go (in 11 reviews)

More Pros and Cons

  1. Helpful (2)

    "Admissions advisor for the graduate school"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Graduate Admissions Advisor in Austin, TX
    Current Employee - Graduate Admissions Advisor in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National American University full-time (More than a year)

    Pros

    Great manager
    Fantastic staff
    Great networking opportunities
    Great location & fantastic office
    Company values their employees
    Opportunities to go to trainings & conferences

    Cons

    Low pay
    No room for advancement without going to undergrad
    Job gets monotonous
    Sales job
    Must be on the phones all day

    National American University Response

    Apr 12, 2017 – Director of Marketing

    - Thank you for your service to NAU and its students. Your efforts and the efforts of other NAU employees directly contribute to the success of our students. That is why we are here. You are ... More


  2. Helpful (2)

    "Good experience but it does not make up for the lack of professionalism and integrity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Graduate Admissions Advisor in Austin, TX
    Former Employee - Graduate Admissions Advisor in Austin, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at National American University full-time (More than 5 years)

    Pros

    You move up fast,you can receive free education, and the culture is nice until the water cooler talk otherwise that's about it. And co- workers seem to be friendly

    Cons

    Horrible management and leadership, money hungry, unorganized, benefits are horrible, like really horrible. They do not promote based on accomplishments or merit, just who they want in

    Advice to Management

    Find people with management experience

    National American University Response

    Apr 18, 2017 – Director of Marketing

    We appreciate your feedback and we appreciate your service and wish you the best in your future endeavors.


  3. Helpful (2)

    "Whatever you do, DON'T work here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at National American University full-time (More than a year)

    Pros

    Only pro would be that I learned the type of job I never want to be in again.

    Cons

    no structure whatsoever. this place really needs help.

    Advice to Management

    like i said, the place just needs help

    National American University Response

    May 3, 2017 – Director of Marketing

    We appreciate your feedback. - Since opening its first campus in 1941, NAU has dedicated itself to providing quality higher education in a caring and supportive learning environment. The world ... More


  4. Helpful (2)

    "DONT WORK HERE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment and Completion Advisor in Austin, TX
    Current Employee - Enrollment and Completion Advisor in Austin, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at National American University full-time (Less than a year)

    Pros

    1 hour lunch break

    Cons

    low pay, you don't accrue any sick time or PTO days for 6 months. No communication between departments.

    Advice to Management

    Treat your employees better and maybe they'd stay longer than 6 months.

    National American University Response

    Apr 18, 2017 – Director of Marketing

    We appreciate your feedback and we appreciate your service. For nearly 75 years, NAU’s culture and focus have been on helping students. To promote the success of students and employees, supervisors ... More


  5. Helpful (5)

    "Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Faculty in Austin, TX
    Former Employee - Faculty in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at National American University full-time (More than a year)

    Pros

    Nationwide 75 yrs history

    Cons

    Micromanage, clicks, land lines tapped, no marketing, low enrollment, super high tuition, cheap white boards, lab inventory not replaced, high turn over, faculty teaching experience questionable, programs low enrollment high faculty turn over, no simulation experience or workable equipment

    Advice to Management

    Put egos aside, get consultants and adhere to recommendations. Have directors onsite quit spending money on surveillance of staff and provide toilet paper, soap and copier paper to run a university. Stop hiring your friends.

    National American University Response

    Apr 12, 2017 – Director of Marketing

    - For over 75 years, NAU’s culture and focus has been on helping students. To promote the success of students and employees, supervisors and managers are directly involved as appropriate in providing ... More


  6. "Adjunct Faculty"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Contractor - Adjunct Faculty in Austin, TX
    Current Contractor - Adjunct Faculty in Austin, TX

    I have been working at National American University as a contractor (More than a year)

    Pros

    Administration is available and supportive.

    Cons

    Need to be included in staff meetings.

    Advice to Management

    Work harder to engage adjunct faculty with other staff and resources.


  7. Helpful (3)

    "Enrollment and Completion Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Advisor in Austin, TX
    Current Employee - Admissions Advisor in Austin, TX
    Doesn't Recommend
    No opinion of CEO

    I have been working at National American University full-time (Less than a year)

    Pros

    Got to work directly with students! Very challenging profession that is self rewarding. If successful will promote within.

    Cons

    I felt the training lacked, and the results showed in our district. You can go from hero to zero week to week. This company doesn't make you feel valued as an employee unless you are best in the company even then wont hesitate to fire you.

    Advice to Management

    Stop treating employees like dogs, show them you care. Train employees better and do more for company morale. Admissions is a very mentally draining profession there should be more in place to keep employees refreshed and motivated


  8. "Enrollment and Completions Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ECA in Austin, TX
    Current Employee - ECA in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National American University full-time (Less than a year)

    Pros

    I get to work in a team environment where the ultimate goal is helping prospective students change their lives through a college education.

    Cons

    Corporate is taking its time to implement changes that will improve processes and policies.

    National American University Response

    Mar 11, 2016 – Director of Marketing

    We appreciate your feedback. Our activities are guided by the university’s mission and core values to offer high quality instructional programs and services in a caring and supportive learning ... More


  9. "Academics role"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Approves of CEO

    I worked at National American University full-time (Less than a year)

    Pros

    The company is open to change and improving policies for the best interest of the student.

    Cons

    It is a for profit organization and the pressure working under these circumstances is driven by pushing enrollment.

    Advice to Management

    Find ways to minimize the costs of higher education for the degrees that you offer.

    National American University Response

    Feb 19, 2016 – NAU Representative

    At NAU, we have many great people doing great things to help our students. Our Enrollment and Completion Advisers are dedicated to working with students. NAU holds itself to the highest ethical ... More


  10. "Pros And Cons of Working With NAU"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Director of First Impressions in Austin, TX
    Current Employee - Director of First Impressions in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at National American University (More than 3 years)

    Pros

    working inside full time, and working with such a great team

    Cons

    getting to know the employees and then they move on to another position with NAU, or they leave the company


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