National American University Reviews | Glassdoor

National American University Reviews

Updated May 28, 2017
166 reviews

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Full-time Part-time

2.3
Star Star Star Star Star
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Dr. Ronald L. Shape
89 Ratings

166 Employee Reviews

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Pros
  • There are some great people that work here (in 8 reviews)

  • It is a great place to work with new challenges daily (in 6 reviews)

Cons
  • DON'T TRUST THEM WITH YOUR FINANCIAL AID (in 11 reviews)

  • Upper management let a lot of quality people go (in 11 reviews)

More Pros and Cons

  1. Helpful (2)

    "Admissions advisor for the graduate school"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Graduate Admissions Advisor in Austin, TX
    Current Employee - Graduate Admissions Advisor in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National American University full-time (More than a year)

    Pros

    Great manager
    Fantastic staff
    Great networking opportunities
    Great location & fantastic office
    Company values their employees
    Opportunities to go to trainings & conferences

    Cons

    Low pay
    No room for advancement without going to undergrad
    Job gets monotonous
    Sales job
    Must be on the phones all day

    National American University Response

    Apr 12, 2017 – Director of Marketing

    - Thank you for your service to NAU and its students. Your efforts and the efforts of other NAU employees directly contribute to the success of our students. That is why we are here. You are ... More


  2. "Admission Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admission Representative in Rapid City, SD
    Current Employee - Admission Representative in Rapid City, SD
    Doesn't Recommend
    Neutral Outlook

    I have been working at National American University full-time (More than a year)

    Pros

    I really don't have many Pros, besides it's a job, and one step away from being unemployed

    Cons

    There are no incentives to over achieve, accept that you have a job. I do not know what the future holds for the school.

    Advice to Management

    Need to recognize employees more with pay raises, incentives, bonuses and just telling your employees that they did a good job with a letter of appreciation.

    National American University Response

    May 25, 2017 – Director of Marketing

    - We appreciate your feedback. Our activities are guided by the university’s mission and core values to offer high quality instructional programs and services in a caring and supportive learning ... More


  3. "Director of First Impressions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wichita, KS
    Former Employee - Anonymous Employee in Wichita, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at National American University full-time (More than 8 years)

    Pros

    Tuition reduction benefit was nice and pay was reasonable.

    Cons

    To advance in this company you have to be, quite literally, in the club. There were and are currently, people in management positions that are only there because they are friends with people higher up the chain. Prospective students are lied to and encouraged to enroll even though there were a few students when I worked there who could barely read. Setting people up for failure in order to profit from them is unethical, which is what NAU does.

    Advice to Management

    Adhere to truly ethical practices and quit buying in to your own brand of brainwashing.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (4)

    "Sinking ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leadership in Minneapolis, MN
    Former Employee - Leadership in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at National American University full-time (More than 3 years)

    Pros

    There are no good reasons to work here. The truth is that the organization only cares about money but will put on a show to make it seem about the students. Unfortunately there are not many positive things to point out.

    Cons

    The blind leading the blind. So many negative changes and continued down sizing. The even pay a company to assist with writing positive comments to overcome the many negative. If you are not in the club then you are expendable. And the HR department is a joke. Be sure to do your research before joining this group.

    Advice to Management

    The doors are closing soon!

    National American University Response

    May 25, 2017 – Director of Marketing

    We appreciate your feedback, however, for nearly 75 years, NAU’s culture and focus has been on helping students. To promote the success of students and employees, supervisors and managers are ... More


  6. Helpful (1)

    "Been here 20 years. Worst 20 years of my life."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rapid City, SD
    Current Employee - Anonymous Employee in Rapid City, SD
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at National American University (More than 10 years)

    Pros

    Jim makes great coffee- thank you.

    Cons

    Dirty rotten scoundrels -lol true story.

    Advice to Management

    Close shop- stick with real estate lol

    National American University Response

    May 25, 2017 – Director of Marketing

    Thank you for your hard work and dedication to our students. For 75 years, NAU’s culture and focus have been on helping students. To promote the success of students and employees, supervisors and ... More


  7. Helpful (2)

    "Good experience but it does not make up for the lack of professionalism and integrity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Graduate Admissions Advisor in Austin, TX
    Former Employee - Graduate Admissions Advisor in Austin, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at National American University full-time (More than 5 years)

    Pros

    You move up fast,you can receive free education, and the culture is nice until the water cooler talk otherwise that's about it. And co- workers seem to be friendly

    Cons

    Horrible management and leadership, money hungry, unorganized, benefits are horrible, like really horrible. They do not promote based on accomplishments or merit, just who they want in

    Advice to Management

    Find people with management experience

    National American University Response

    Apr 18, 2017 – Director of Marketing

    We appreciate your feedback and we appreciate your service and wish you the best in your future endeavors.


  8. Helpful (2)

    "Whatever you do, DON'T work here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at National American University full-time (More than a year)

    Pros

    Only pro would be that I learned the type of job I never want to be in again.

    Cons

    no structure whatsoever. this place really needs help.

    Advice to Management

    like i said, the place just needs help

    National American University Response

    May 3, 2017 – Director of Marketing

    We appreciate your feedback. - Since opening its first campus in 1941, NAU has dedicated itself to providing quality higher education in a caring and supportive learning environment. The world ... More


  9. Helpful (2)

    "DONT WORK HERE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment and Completion Advisor in Austin, TX
    Current Employee - Enrollment and Completion Advisor in Austin, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at National American University full-time (Less than a year)

    Pros

    1 hour lunch break

    Cons

    low pay, you don't accrue any sick time or PTO days for 6 months. No communication between departments.

    Advice to Management

    Treat your employees better and maybe they'd stay longer than 6 months.

    National American University Response

    Apr 18, 2017 – Director of Marketing

    We appreciate your feedback and we appreciate your service. For nearly 75 years, NAU’s culture and focus have been on helping students. To promote the success of students and employees, supervisors ... More


  10. Helpful (5)

    "Admissions Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Advisor in Minneapolis, MN
    Former Employee - Enrollment Advisor in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at National American University full-time (More than a year)

    Pros

    So I thought long and hard about this, there is nothing good about this job. I waited a few weeks to write this review but this is just a horrible company. If your looking for a soul sucking job that lies to people about an education and discriminates people, well you found the job for you.

    Cons

    I would never recommend this job to anyone, I was there for a year. Management plays favorites, management does not know how to treat or talk to their employees. There is no employee recognition. You get called in every week for a review and that gets to be tiring. The hours are different everyday so you have no set schedule or a life outside of NAU. If you talk to your coworker it is like you committed a crime. I have never worked for a company like this in my life, I was shocked to see how management acts. . I can only blame myself for staying as long as I did. But I will not take the responsibility of how I was spoken to by management. You have to be part of the boy club to even think about moving up. I knew this was not the job for me from the start and I did not listen to gut feeling. This job made me feel horrible about myself thinking everything I did wrong, but I know it is not me because i had past management experience and currently hold a management position. They look at race and age when trying to get people to attend their school. If you are looking for a job just go get a retail job or work at a fast food place. I do not even have this job on my resume, it is just a company that does not appreciate their employees. People walk out on this job by the week. Save yourself, do not go to the interview, do not accept this job, for-profit schools are closing down any ways.

    Advice to Management

    Get rid of all management and hire people from the outside, so they can bring in new ideas to the company and not have the same outlook and continue to do the same thing previous managers where doing.

    National American University Response

    Apr 12, 2017 – Director of Marketing

    - We appreciate your feedback. Our activities are guided by the university’s mission and core values to offer high quality instructional programs and services in a caring and supportive learning ... More


  11. Helpful (5)

    "Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Faculty in Austin, TX
    Former Employee - Faculty in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at National American University full-time (More than a year)

    Pros

    Nationwide 75 yrs history

    Cons

    Micromanage, clicks, land lines tapped, no marketing, low enrollment, super high tuition, cheap white boards, lab inventory not replaced, high turn over, faculty teaching experience questionable, programs low enrollment high faculty turn over, no simulation experience or workable equipment

    Advice to Management

    Put egos aside, get consultants and adhere to recommendations. Have directors onsite quit spending money on surveillance of staff and provide toilet paper, soap and copier paper to run a university. Stop hiring your friends.

    National American University Response

    Apr 12, 2017 – Director of Marketing

    - For over 75 years, NAU’s culture and focus has been on helping students. To promote the success of students and employees, supervisors and managers are directly involved as appropriate in providing ... More


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