National American University Reviews | Glassdoor

National American University Reviews

Updated August 1, 2017
169 reviews

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2.1
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Dr. Ronald L. Shape
90 Ratings

169 Employee Reviews

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Pros
  • There are some great people that work here (in 8 reviews)

  • It is a great place to work with new challenges daily (in 6 reviews)

Cons
  • DON'T TRUST THEM WITH YOUR FINANCIAL AID (in 11 reviews)

  • Upper management let a lot of quality people go (in 11 reviews)

More Pros and Cons

  1. "About the same as other schools..."

    StarStarStarStarStar
    Former Employee - Adjunct Professor in South Bend, IN
    Former Employee - Adjunct Professor in South Bend, IN

    I worked at National American University part-time (More than a year)

    Pros

    Nothing specific to this school. Being an adjunct professor allowed me the time to arrange my schedule to suit my plans most of the time.

    Cons

    Subscribes to the common practice of paying adjunct instructors for only the time that we spend in class, even though all schools know--and even expect--that we will have to work outside of class in order to be effective in class. Yet we are supposed to spend time outside of class working without being paid.

    Advice to Management

    Pay adjunct professors a living wage.

    National American University Response

    Aug 14, 2017 – Director of Marketing

    Thank you for the review and thank you for your service to NAU and its students. Your efforts and the efforts of other NAU employees directly contribute to the success of our students. That is why we... More


  2. "Stop the insanity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at National American University full-time

    Pros

    Not one at all

    Cons

    Stop tolerating the rampant sexual harassment that is known about and tolerated at the highest levels of the company.

    Advice to Management

    Close the door immediately. There is no credibility left.

    National American University Response

    Aug 14, 2017 – Director of Marketing

    Thank you for your feedback. - For over 75 years, NAU’s culture and focus has been on helping students. To promote the success of students and employees, supervisors and managers are directly... More

  3. "Money hungry and fake"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous
    Former Employee - Anonymous
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at National American University full-time (More than a year)

    Pros

    -Nice office
    -Some friendly co-workers
    -Education industry
    -growing
    -it's a job that pays, that's pretty much it
    -I don't have any more good things

    Cons

    -money hungry
    -fake - you have to be a suck up to them to make it here
    -deceiving
    -high turnover

    Advice to Management

    Close the doors

    National American University Response

    Aug 14, 2017 – Director of Marketing

    Thank you for your feedback. We appreciate your feedback. Our activities are guided by the university’s mission and core values to offer high quality instructional programs and services in a caring... More


  4. "Review of NAU"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at National American University full-time

    Pros

    always work to do. co-workers are mostly, friendly.

    Cons

    too busy and not enough staff to balance workload.

    National American University Response

    May 25, 2017 – Director of Marketing

    Thank you for your feedback. Thank you for your hard work and dedication to our students. It has not gone unnoticed!


  5. "Enrollment and Completion Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at National American University full-time

    Pros

    Tuition benefits if you can make it long enough to use them

    Cons

    Benefits are below par.

    Advice to Management

    If you want to retain your employees invest in them, and hold every campus to the same standards.

    National American University Response

    Aug 14, 2017 – Director of Marketing

    Thank you for your hard work and dedication to our students. We encourage all employees who have questions or concerns, to please contact the Human Resources department.


  6. Helpful (3)

    "Admission Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admission Representative in Rapid City, SD
    Current Employee - Admission Representative in Rapid City, SD
    Doesn't Recommend
    Neutral Outlook

    I have been working at National American University full-time (More than a year)

    Pros

    I really don't have many Pros, besides it's a job, and one step away from being unemployed

    Cons

    There are no incentives to over achieve, accept that you have a job. I do not know what the future holds for the school.

    Advice to Management

    Need to recognize employees more with pay raises, incentives, bonuses and just telling your employees that they did a good job with a letter of appreciation.

    National American University Response

    May 25, 2017 – Director of Marketing

    - We appreciate your feedback. Our activities are guided by the university’s mission and core values to offer high quality instructional programs and services in a caring and supportive learning... More


  7. Helpful (5)

    "Growth Comes from Self-Reflection"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at National American University full-time

    Pros

    Good financial aid policies; people I worked with were dedicated to their jobs and the students.

    Cons

    Inconsistent policy interpretation; poor communication from corporate administration; lack of resources for teach out students who never took online classes; poor opportunities for advancement;

    Advice to Management

    I have seen many reviews on this site that have given constructive feedback to this organization, but haven't seen the organization look at it and give it serious consideration. One thing that would be helpful for the university would be to have consistent, well defined policies that are focused on the education of the students. It would also benefit the organization to have a strong, thorough student information system that has the ability to coordinate information into one unified spreadsheet to track all information for students. It would be beneficial to utilize employees that are on the front lines to recommend improvements to the system and strengthen procedures. Finally, completing a thorough survey of current and former students and graduates on the strengths and opportunities for growth and the university taking an honest look at themselves from the results of the survey, might strengthen the university as a whole and improve the services to students. Hiring a consultant wouldn't hurt either.
    All of this feedback is given genuinely to help improve and strengthen the university. It would be great not to see the canned response to this.

    National American University Response

    Aug 14, 2017 – Director of Marketing

    We appreciate your feedback! We take your feedback seriously and it will be passed on to the Leadership Team. If there is anything we can assist you with, please reach out to us.

  8. Helpful (5)

    "Director of First Impressions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wichita, KS
    Former Employee - Anonymous Employee in Wichita, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at National American University full-time (More than 8 years)

    Pros

    Tuition reduction benefit was nice and pay was reasonable.

    Cons

    To advance in this company you have to be, quite literally, in the club. There were and are currently, people in management positions that are only there because they are friends with people higher up the chain. Prospective students are lied to and encouraged to enroll even though there were a few students when I worked there who could barely read. Setting people up for failure in order to profit from them is unethical, which is what NAU does.

    Advice to Management

    Adhere to truly ethical practices and quit buying in to your own brand of brainwashing.

    National American University Response

    Aug 14, 2017 – Director of Marketing

    Thank you for the feedback. NAU understands and appreciates the importance of all staff who serve students during the enrollment process and assist them in reaching their educational goals. NAU... More


  9. "Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at National American University full-time (More than 3 years)

    Pros

    Many were interested in helping students.

    Cons

    Low pay and little support

    National American University Response

    May 8, 2017 – Director of Marketing

    Thank you for your feedback. - NAU appreciates its employees and strives to increase salaries when possible. In addition to salaries, the University provides tuition benefits, 401 (k) plan, health... More


  10. Helpful (5)

    "Sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leadership in Minneapolis, MN
    Former Employee - Leadership in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at National American University full-time (More than 3 years)

    Pros

    There are no good reasons to work here. The truth is that the organization only cares about money but will put on a show to make it seem about the students. Unfortunately there are not many positive things to point out.

    Cons

    The blind leading the blind. So many negative changes and continued down sizing. The even pay a company to assist with writing positive comments to overcome the many negative. If you are not in the club then you are expendable. And the HR department is a joke. Be sure to do your research before joining this group.

    Advice to Management

    The doors are closing soon!

    National American University Response

    May 25, 2017 – Director of Marketing

    We appreciate your feedback, however, for nearly 75 years, NAU’s culture and focus has been on helping students. To promote the success of students and employees, supervisors and managers are... More


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