National Aquarium Reviews | Glassdoor

National Aquarium Reviews

Updated July 13, 2017
26 reviews

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3.4
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John Racanelli
12 Ratings

26 Employee Reviews

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  1. Featured Review

    "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Aquarium full-time

    Pros

    The National Aquarium is not only filled with fascinating fish, it's filled with passionate people! As a recent new hire, I have found the culture to be very welcoming and authentic.

    Everyday, I learn something new. It is exciting to see the immediate impact the National Aquarium team has on supporting each other while supporting the mission ”to inspire conservation of our aquatic treasures.”

    The engagement of the staff translates to the guests, and it's awesome to see the community connect with the mission -- hands on!

    Cons

    Fast paced & fun, not for everyone. If you join the team, get ready to work!


  2. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Aquarium part-time

    Pros

    Be able to share your love of conservation and aquatic life and integrate it into the guest experience

    Cons

    Not a set schedule, many long hours on your feet

    Advice to Management

    Keep on the same page and develop a better training program

  3. "It's OK, I guess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations
    Former Employee - Operations
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at National Aquarium full-time (More than 5 years)

    Pros

    Generous PTO, individual teams work well together, the mission, the animals

    Cons

    the executive team is terrible; the department i worked in was great, and most employees i knew felt the same way, but then nobody trusts any other group, everything is about finger pointing and second guessing what someone else did

    Advice to Management

    stop being so worried about blaming someone when something goes wrong

    National Aquarium Response

    Jul 18, 2017

    Thank you for sharing your feedback with us here at the National Aquarium – we value the opportunity to hear from our staff, past and present.
    I am happy to hear that you connect to our mission and... More


  4. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier
    Former Employee - Cashier
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at National Aquarium part-time (Less than a year)

    Pros

    Quiet and calm and the team members were nice

    Cons

    Not even enough hours of working a week

    Advice to Management

    More hours

    National Aquarium Response

    Jun 16, 2017 – Staff Engagement Manager

    Thank you for your comments. Addressing employee concerns is a priority at the National Aquarium, and feedback is valued at every level. As a 24-hour operation that is open 363 days per year, we... More


  5. Helpful (2)

    "NAI PROS & CONS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at National Aquarium full-time

    Pros

    Benefit package (48 Holiday Hours, PTO... etc. )
    Great beginner job for college students.

    Cons

    Hard to move up within the company.


  6. "Security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Officer in Baltimore, MD
    Former Employee - Security Officer in Baltimore, MD
    Disapproves of CEO

    I worked at National Aquarium part-time

    Pros

    Awesome team atmosphere thanks to other security officers and manager. If you like people and animals, this is a great workplace. Manager had good communications and support us through the good and challenging times.

    Cons

    Upper management cares about themselves, VP has no experience, poor communicator. HR own "silo" too, not there for staff. Leadership cares about their six figure salary.

    Advice to Management

    New VP is needed, a leader who cares about the vision and others. Understands what we do as a team! Needs to stand by culture and values then fake it. We see you, we know!

    National Aquarium Response

    May 26, 2017 – Staff Engagement Manager

    The National Aquarium welcomes your feedback. I’m happy you reflect positively on your coworkers, but concerned with your perspective regarding leadership. We strive to develop strengths and build a... More


  7. "National Aquarium"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at National Aquarium full-time

    Pros

    Great camaraderie, nice benefits and great location.

    Cons

    Can be stressful or monotonous, depending on the day and time.

  8. "Tread lightly, beware."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Director in Baltimore, MD
    Former Employee - Former Director in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at National Aquarium full-time (More than 8 years)

    Pros

    Exceptional, caring staff through team work. Guest, volunteers, and animal atmosphere as a major attraction.

    Cons

    Working conditions from senior level to leadership is volitole, tense, strained, turbelant, poor culture. Words and protection for senior level with their poor behavior, poor human management. "Smoke and mirrors" Good staff have resigned or let go with their truthful communication and their great work ethic. Many senior management have no human management experience or understand guest operations weekend and holidays. Poor compensation for staff, senior level protective with their "club" salaries and bonus compensation.

    Advice to Management

    Listen, take action, when you make a mistake own it! Raze your current foundation, start a good honest foundation which will lead to a positive workplace. Many need to resign.

    National Aquarium Response

    Jun 2, 2017

    Our organization welcomes your feedback. I am happy you agree that teamwork is truly a hallmark of working for the National Aquarium. With such considerable responsibility for our animals, our... More


  9. Helpful (3)

    "Don't recommend working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Baltimore, MD
    Former Employee - Anonymous Employee in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at National Aquarium full-time (More than 5 years)

    Pros

    Working with the animals. They appreciate you.
    Working with my co-workers. They truly are genuine people. They love what they do and are paid pennies to do it.

    Cons

    Where to start? The salary, the work hours, the tyrannical management? Staff are underpaid and not appreciated. They are always criticized and nothing is ever "good enough".

    Senior Management portrays an altruistic attitude however only uses the Aquarium as a vessel to pull the huge six digit salaries and huge bonuses. Why do you think it is so $$$& to visit? Just to cover those huge salaries!

    Extremely large turnover rate in middle management due to senior management

    Advice to Management

    Clean house and take a good look in the mirror. Why do you think there is such a large turnover in staff? It starts with the head of the beast. Appreciate your staff and get off your high horse.

    National Aquarium Response

    May 17, 2017 – Staff Engagement Manager

    Thank you for your feedback. The National Aquarium is committed to creating a comfortable, transparent and collaborative workplace, so I am disheartened by your comments.

    Our employees are... More


  10. Helpful (2)

    "Disorganized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Baltimore, MD
    Former Employee - Anonymous Employee in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at National Aquarium full-time (More than a year)

    Pros

    Great for making connections with visitors and feeling like you can help teach people to care about conservation issues long after they leave the aquarium.

    Cons

    Upper management is a disaster. The place is a mess. Turn and run the other way. Not worth the low pay or aggravation.


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