National Aquarium Reviews | Glassdoor

National Aquarium Reviews

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Found 43 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
54%
Recommend to a Friend
34%
Approve of CEO
John Racanelli
20 Ratings
  1. Helpful (1)

    "Good things happen at the National Aquarium ☺"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Custodial Worker in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Aquarium full-time for more than 6 years

    Pros

    The work is not hard work.

    Cons

    Co-workers,not organization,no good leaders, more workers needed.

    Advice to Management

    None

  2. "Good Place to Work"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Neutral Outlook
    Disapproves of CEO

    I have been working at National Aquarium full-time for more than 2 years

    Pros

    We have a really great mission and passionate employees. You will be surrounded by amazing , smart people who care about the environment and ocean planet. It's also been a great place to grow and develop. Most managers are willing to provide as much constructive feedback and development opportunities as they can.

    Cons

    Some departments have more opportunities for growth and development than others.

  3. "Guest service specialist"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guest Service Specialist in Baltimore, MD
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at National Aquarium full-time for more than a year

    Pros

    Most of the leads are nice.

    Cons

    Never a consistent schedule, One of the leads act like it’s pulling teeth if you need help, pay is 11.91, it’s sketchy walking to your car when leaving from a closing shift, only time you see management is when they are socializing with other people.

    Advice to Management

    Give your full time employees set schedules so they can play things and fill around the schedule with part time people. It really felt the time I was there that you accepted 75% of the workers sucked and the other 25% would pick up the slack. Hold everyone accountable for what they do. Write sop’s for people for training that way they don’t just watch someone for a day then you so ok your turn. Don’t let the cashiers...

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    National Aquarium Response

    January 18, 2019

    Thank you for taking the time to share your thoughts on your experience at the National Aquarium. We value feedback from our former employees as it helps us better understand and act upon our staff’s experiences and needs. I am happy to hear about your positive interactions with ...

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  4. "Full time job"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Account Specialist in Baltimore, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at National Aquarium full-time for more than 2 years

    Pros

    work environment great supervisors friendly coworkers cool animals lots of in person interactions

    Cons

    bad management, low pay, no raises

  5. "Keeper"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Aviculturist 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at National Aquarium full-time for more than 4 years

    Pros

    Great animal collection and passionate staff

    Cons

    High turnover of staff which means constant training

  6. Helpful (2)

    "Zookeeper"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Zookeeper in Baltimore, MD
    Disapproves of CEO

    I worked at National Aquarium full-time for more than 6 years

    Pros

    Good benefits package Good PTO and time off as a zookeeper since keepers are required to work holidays Good family atmosphere at the department level

    Cons

    Lack of inter-departmental knowledge sharing and cooperation CEO has/had big dreams but was very unrealistic about achieving them. Would often have all-hands meetings to update staff (which is good) but would have vague language throughout so you would still feel in the dark. Upper management would not always take into consideration ideas from people below them and some really good ideas would never get off the ground.

  7. Helpful (2)

    "All depends on department"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Disapproves of CEO

    I worked at National Aquarium full-time for more than 9 years

    Pros

    Decent benefits (at the time) and ample time off. Some managers were incredibly supportive and understood the value of experienced employees and not revolving ones.

    Cons

    While some direct managers were supportive others were not. Some were even managing things they had little to zero experience with. Upper management was more about aesthetic and buzzwords than actually getting things done right. There was little to no reguard to imput from those who actually did the work (ie ground level) and zero actual attempt to keep people with experience. It was easier for them to have a constantly...

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    Advice to Management

    Stop trying to be other institutions. Improve upon what the institution already does best and stop throwing money at things that don't actually matter. Invest in the people with experience with more than just pretty words, put some actual action behind it because those are the people who improve your institution, not the already bloated management.

    National Aquarium Response

    November 30, 2018

    Thank you for reviewing your experience at the National Aquarium. We appreciate your thoughtful and honest feedback. I am happy to hear about your appreciation for our benefits and paid time off, as well as your positive experiences with direct managers. We truly value the strengths ...

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  8. "aide"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at National Aquarium part-time

      Pros

      animals and the people, staff

      Cons

      the hours and the pay etc

    • Helpful (3)

      "Depends on the Department"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Guest Engagement Interpretive Specialist 
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at National Aquarium full-time for more than 4 years

      Pros

      My department was awesome. Our manager is a truly supportive manager who cares about their employees growth. That team was a joy to work with. The amount of PTO is great and the benefits are decent. You'll learn a lot (depending on the department).

      Cons

      Departments are very hit or miss. Some managers are truly awful. Do your due diligence in your interview and find out about the manager and how they deal with issues. Salaries are very low, below market rate for comparable non-profits in the area. Although this is not known publicly, the aquarium is in some pretty serious financial trouble. Raises have been frozen and they are looking at cutting benefits. ...

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      Advice to Management

      Stop caring so much about what other institutions think. You're never going to be a national and international leader in the field of conservation if you don't get your act together internally first. Also it's incredibly hypocritical to espouse constantly about how important dolphin welfare is and how they shouldn't be in captivity and then at the same time quietly take equally as intelligent (and sometimes endangered)...

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      National Aquarium Response

      October 12, 2018

      Thank you for reviewing your experience at the National Aquarium. We appreciate your thoughtful and honest feedback. I am happy to hear you had a positive relationship with your manager and team. This is exactly the type of supportive, collaborative environment we seek to build ...

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    • "Great place to work!"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Neutral Outlook
      Disapproves of CEO

      I worked at National Aquarium part-time

      Pros

      Amazing people and super cool place to work.

      Cons

      Very competitive for very low salaries.

    Found 43 reviews