National Association of Insurance Commissioners Reviews | Glassdoor

National Association of Insurance Commissioners Reviews

Updated September 18, 2017
48 reviews

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3.2
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Andrew J. Beal
12 Ratings

48 Employee Reviews

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Pros
Cons
  • Additionally one of the "favorites" of the managers has been allowed to work from home multiple days (in 5 reviews)

  • We are non profit, we arent too concerned with productivity; we will replace that person eventually (in 4 reviews)

More Pros and Cons

  1. "Records Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Association of Insurance Commissioners full-time

    Pros

    Flexible work arrangements and supportive HR department

    Cons

    Low pay for the industry and across the local area

    Advice to Management

    Less meetings

    National Association of Insurance Commissioners Response

    Sep 5, 2017 – HR Director

    Thank you for your feedback.


  2. "Make sure you get to participate in benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at National Association of Insurance Commissioners full-time

    Pros

    Nice work/life balance for some

    Cons

    Some hardworking departments don't get to enjoy compressed benefits and the workload is crushing.

    Advice to Management

    Balance workload. Help your employees succeed instead of putting obstacles in their way...obstacles such as adding new projects when they can't handle what they have, taking away compressed, eliminating consultants. Either you are intentionally sabotaging them or you are completely out of touch. Either way, fix that and help them.

  3. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Kansas City, MO
    Current Employee - Analyst in Kansas City, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at National Association of Insurance Commissioners full-time (More than a year)

    Pros

    Good work place, and good to have a compress day

    Cons

    salary is not competitive at all.


  4. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Association of Insurance Commissioners full-time

    Pros

    Paid parking, family friendly benefits like infants in the workplace, 37.5 hour workweeks, student loan payment, jeans all the time, a good wellness program including corp challenge incentives. Good work life balance. They have a good mission not just about making $. They treat people well, friendly and like human beings. I had good management - no complaints really - not perfect but better than most places I have worked.

    Cons

    Downtown can get congested. Lots of projects and priorities. Pay could be better but it's a non profit.


  5. Helpful (1)

    "Service Desk Analyst II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at National Association of Insurance Commissioners full-time

    Pros

    The company itself is one of the best in the Kansas City are for the following reason:
    37.5 hour work week
    Compressed schedule (if your manager allows it, its not allowed on the Service Desk)
    Numerous HR events for employees (if your manager allows you to attend)
    Good health benefits
    Bring your child to work (as well as 4 weeks off paid paternity)
    Company paid parking
    Numerous half days before holidays (get paid for a full day, assuming your manager allows you to leave)

    Cons

    (This will be long, VERY informative and broken into company and team categories)

    Company:

    Hard to move up because open positions come at a premium and hiring managers tend to hire their "friends" rather than those that have the qualifications for the job. But positions rarely open due to the fact that people become stagnant in their position and do the bare minimum to fly under the radar. Once you are in, regardless of your work ethic or knowledge, it is ALL about the personal relationships you have with management. If you aren't one to be social at work, then you have a VERY hard up hill battle to move your career forward. Lastly, the company perks are very good BUT that is assuming your actual manager allows you to take part. (I was not allowed to utilize several of the perks of employment due to "staffing restrictions", but others on the team were allowed to. REMEMBER personal friendships trump work ethic and knowledge)

    Cons of the Team:

    Turn over is VERY high on the Service Desk. It is not because people are moving up or being let go because of performance issues. Analyst leave this team because it is VERY poorly managed and those that actually work are OVER worked and under paid. If an analyst has the knowledge and work ethic they are pushed more and more work while others slack more and more. One Level 3 analyst takes roughly 6 smoke breaks a day (NAIC has written in the employee handbook that employees are only given a 30 minute lunch since the work day is 7.5 hours, but again remember PERSONAL FRIENDSHIPS allow analyst to get away with murder). The Service Desk turn over is so high that they fill open positions as fast as possible but the individuals they hire have a VERY LOW technical knowledge level or no technical knowledge at all. Keep in mind that the Service Desk is solely responsible for providing both internal and external technical support. The training for new analyst is laughable. There is one level 3 analyst that is in charge of training new analyst but that analyst is so worried with smoking and getting food that new employees get virtually no training on some of the most basic systems that we use. You are pretty much required to learn things on your own or pull a lot of teeth trying to get training and questions answered. As far as training outside of your primary job the team manager will not approve it, so you better be prepared to pay for it yourself and do it in your free time. The first level manager has two favorite analyst on the team, which both happen to be Level 3 (highest level achievable on the Service Desk). Management continually allows these two analyst to micro manage the team and be direct influences on how reviews are given. This management team has such a disconnect with the actual analyst doing the work that other managers from other teams have been brought in NUMEROUS times to help figure out what needs to be changed. Yet no changes are made. The analyst that are there for just a paycheck and to do the bare minimum are still doing such and have not been reprimanded at all. Both the team manager and his manager will address the team in passive aggressive ways (mainly by email) regarding things that quite frankly managers shouldn't be worried about (example, "I need to know what you and analyst XXXXX were just talking about"). Additionally one of the "favorites" of the managers has been allowed to work from home multiple days. Which has been strictly told to the team is not possible give the work that we do. If its not an options for the team then why is a certain analyst allowed to do it whenever? The NAIC is a BIG sponsor of Corporate Challenge, yet if we asked management to be able to leave early to try out for an event or to attend practice for an event we were told that wasn't possible because of "staffing". If the staff that was on hand would actually sit down and do their work there wouldn't be issues. The team was so far behind that they had two temporary positions approved to help out. These individuals are brought in from a temp agency and are anything but professional and hard working.

    Lastly, it is sad when other groups internally know that the SBS Service Desk are VERY slow with completing their work and have a terrible work ethic. This is why I left the company because I could not work for a team that was complacent with being mediocre and having others believe that I was lazy and uneducated because of the team that I was on. I hope this review helps someone because unfortunately HR will not have management change their ways and when employees reach out to HR to get things resolved those managers then paint targets on that analyst back and you WILL be driven to either quit or NEVER have a chance to leave the team.

    Advice to Management

    Stop favoring the analyst that you have a personal connection with and actually manage your team with professionalism and ethically. Would I recommend this team to someone? NO! Would I recommend the company? I would say it depends on what position they were applying for.

    The managers at NAIC tend to build friendships that trump hard work and experience. If you have a GREAT friendship with your manager you can expect a good review but if you are one that doesn't have that kind of relationship expect to get a mediocre or under performing review (despite what you've actually done throughout that year)

    My final advice is for HR, I feel that the management team that is currently over the Service Desk teams needs to be re-evaluated and ultimately removed as they are not management material despite being with the NAIC for 20+ years each. While I know this will not happen and I am sure absolutely nothing will come of this I hope that this will allow individuals to see what they are actually applying for and not what they are promised in their interview. This management team is by far the worst that I have ever worked for.

    National Association of Insurance Commissioners Response

    Sep 5, 2017 – HR Director

    Thank you for your feedback. We cannot fix things we are not aware of so, this is helpful. We are making a number of changes to this area to help improve this team. Hopefully, the changes will... More


  6. Helpful (3)

    "Run, don't walk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Kansas City, MO
    Current Employee - Senior Software Engineer in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at National Association of Insurance Commissioners full-time (More than 8 years)

    Pros

    Compressed schedule
    Jeans every day
    Paid Parking
    Some GREAT people

    Cons

    Health insurance is ridiculously high. Good Ole Boys club. Take a look at the upper management...almost exclusively men and admins are all women. Hard work, intelligence and dedication is not rewarded...whoever sucks up the most gets the promotions. Upper management does not follow the advice of the individuals who know what they are doing.
    HR tries to say they offer all these wonderful incentives, but if your manager won't let you participate, what's the point?
    Blatant favoritism. one team member comes and goes as she pleases, misses deadlines, and no repercussions...another team member comes in late and is reprimanded.

    Advice to Management

    When you are cleaning house, get rid of upper management. Reward hard work. Get rid of the incompetent managers. Get rid of the negative people who drain the life out of a team. Be consistent in your expectations of team members. If one team member doesn't have to come into the office consistently, why does the rest of the team?


  7. "Fine if you're just looking for a paycheck. If you're looking to further your career, stay away."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO
    Neutral Outlook
    No opinion of CEO

    I have been working at National Association of Insurance Commissioners full-time

    Pros

    37.5 hour work week
    Generous PTO
    Babies in the workplace
    Downtown location with free parking

    Cons

    You'll be lucky to get a 2% raise each year even with a stellar performance review. The only way to make more money is to get a promotion.
    Promotions are given based on years worked, not merit or hard work. This place is a Peter Principle case study - fraught with people promoted to the level of their incompetence.
    Management and HR are, for the most part, conflict averse. It's easier to let poor performance slide that it is to implement a coaching plan or let someone go. For those of us who want to do good work, this is incredibly de-motivating.
    Upper management (C-Suite level) is almost 100% men. Admins are all women. Where gender roles are concerned, this is a very old-school workplace.
    Ask about certain benefits (flex time, jeans, work from home) before you take a job here - they are not all available in every department.
    They say there's a big focus on "wellness" here, but what that really means is they spend thousands of dollars on flashy Corporate Challenge things that only benefit the already uber-fit.

    Advice to Management

    Make performance evaluations really mean something - reward high performers and don't be afraid to coach low performers out if need be.
    Take the money you spend on Corporate Challenge and use it to subsidize gym memberships (the in-office gym is gross and creepy) or other wellness programs that benefit all employees, not just the marathon runners.
    Do some soul-searching about the gender disparities here.

    National Association of Insurance Commissioners Response

    Aug 21, 2017 – HR Director

    We believe employee feedback is important to help us improve. We encourage you to contact the HR Department so we can work with you to correct your personal situation. As a non-profit, the NAIC’s... More

  8. Helpful (3)

    "There are good things about NAIC but the bad is BAD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at National Association of Insurance Commissioners full-time (More than 5 years)

    Pros

    37.5 hour workweek
    Location downtown
    Babies in workplace

    Cons

    Raises are not guaranteed which means you make less money each year, considering inflation. Cost of living raises don't exist.
    Women are not treated equal to men.
    Managers are not qualified, professionally and personality-wise. Very unprofessional behavior in leadership roles.
    No development opportunities, even when requested.
    Compressed days and working from home is not available company-wide despite what you are sold in recruitment efforts.
    Benefits used to be good but are not anything to brag about at this point. No longer competitive.
    In the name of security, basic tasks are difficult and take a long time (and workarounds) to complete. It's a bizarre but key part of the plan to be a leading tech company. To force employees to spend 5x longer on something by taking away access rights and the ability to use widely used tools.

    Advice to Management

    It's an old-fashioned boys club with female admins and the males in their glass offices. Furthermore, women are interrupted, talked over in meetings and have their ideas later picked up by men who sell them as their own. There are no groups to support women and no training beyond anti-harassment. Men make much more money for the same job. That was discovered a couple of years ago after a inquiry commissioned by a former president. So, get into the 21st century and start treating women as equals.
    Train managers. Review managers and ensure they are up to par in business knowledge and basic leadership skills.

    National Association of Insurance Commissioners Response

    Aug 21, 2017 – HR Director

    Thank you for your comments and for your five+ years of service. We strive to provide a positive work environment and routinely work with managers to encourage good employee relations. Please contact... More


  9. Helpful (2)

    "NAIC isn't a bad place to work but it isn't GREAT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Kansas City, MO
    Current Employee - Business Analyst in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at National Association of Insurance Commissioners full-time (More than 10 years)

    Pros

    Excelent work-life balance. You can elect to work 4 ten hour days instead of 5 eight hour days. Taking off for a Dr appointment or your kid is sick or whatever is no problem. This isn't a sweat shop. Only workaholics put in 50+ hours a week here.
    If you are brand new to IT / software development industry this is a great place to start. NAIC pays better than average for people with little job experience.
    Health insurance and other benefits used to be great.

    Cons

    Health insurance is now ridiculously expensive. We used to have a pension and they took that away. They claim they made up for it with an increase to 401K but that isn't really true. I have worked here almost 20 years and I would have been MUCH better off with that pension I was vested in after working here for several years.
    Management is very inefficient. They are always inventing new red tape and procedures to follow that take more labor. But often when someone leaves they dont get replaced so the people here get to do THAT job too. "We are non profit, we arent too concerned with productivity; we will replace that person eventually." But in the mean time I get to do that guy's work on top of my own?
    Many years ago my Director took a close look at everyone every year.... how can we make sure these people are happy, and find their work interesting. How can we help people get promited and move up? I haven't heard managers talk that way in many years. I ask my boss what can I do to earn a promotion and he literally has no idea. He couldn't care less if I stay or go. He has actually told people if you don't like it here, there are plenty of other employers in Kansas City.

    Advice to Management

    Make up your mind. Do you want to opperate efficiently and grow the business or NOT.

    National Association of Insurance Commissioners Response

    Jul 13, 2017 – HR Director

    First of all, thank you for your nearly 20 years of tenure. We truly appreciate your service. Regarding our health insurance benefits, they are absolutely competitive and comparable to other... More


  10. "Great people, not for me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at National Association of Insurance Commissioners part-time

    Pros

    I enjoy the work and it is great experience. Everyone in the office is great!

    Cons

    Not a very exciting job

    National Association of Insurance Commissioners Response

    Jul 31, 2017 – HR Director

    Thank you for your review! Probably like in most companies, there are some jobs that are more exciting than others. We are glad other than that, you had a good experience and that people treated... More


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