National Australia Bank Reviews | Glassdoor

National Australia Bank Reviews

Updated July 20, 2017
53 reviews

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2.0
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Andrew Thorburn
12 Ratings

53 Employee Reviews

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Pros
  • Work life balance is good but not as good as it once was (in 65 reviews)

  • Flexible working arrangement and employment benefits (in 49 reviews)

Cons
  • Regional management didnt seem to care to much for the front house employees, systems are putdated compared to other banks, work life balance hard (in 7 reviews)

  • Heavy middle management structure (in 11 reviews)

More Pros and Cons

  1. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Work / Life balance is good

    Cons

    Very slow to execute. Poor ability to serve clients


  2. "Lack of long term vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Melbourne (Australia)
    Former Employee - Business Analyst in Melbourne (Australia)
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at National Australia Bank full-time (More than 3 years)

    Pros

    - Supportive career development for entry level employees.
    - Opportunities to network.
    - Diverse group of people. Met lots of great people who have become friends outside of work.
    - Culture of providing the best customer experience possible.
    - Internal job opportunities.

    Cons

    - Lack of vision for company growth; uncreative and slow moving.
    - Too much focus on short term profits, impacting the long term success of the organisation.
    - Politics at upper level management is a bottleneck for implementing changes, and has killed off many projects which would have benefited the organisation.

    Advice to Management

    Be willing to invest into long term growth and branding initiatives which don't see financial benefits in the short term. This is vital to becoming the most trusted bank and market leader.

  3. "Solution Design"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexibility if lifestyle is pretty reasonable

    Cons

    Pay consideration is dependent on which PU you are in

    Advice to Management

    Pay increase mandatory to keep up with inflation


  4. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Manager in Sydney (Australia)
    Current Employee - Bank Manager in Sydney (Australia)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at National Australia Bank full-time (More than 3 years)

    Pros

    Great training at you their way

    Cons

    Low staff numbers in retail banking and success is hard to achieve with changing performance criteria and draconian lending policy and procedures.

    Advice to Management

    Developing new business at the retail level requires more action and less talk. It's obvious why more than 50% of new lending is sourced through Brokers. Andrew Thornburn means well but the rank and file are at the mercy of the ridiculous scorecards that made me call a client not to get new business, but
    let the data turn them into a main bank customer. My logged outbound call manipulated the performance indicators. Glad I'm not a shareholder.


  5. "Started as a good place to work but too political now."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer Analyst in Melbourne (Australia)
    Former Employee - Programmer Analyst in Melbourne (Australia)
    Disapproves of CEO

    I worked at National Australia Bank (More than 3 years)

    Pros

    Flexible working schedule, good amenities

    Cons

    a bit political and score card driven environment

    Advice to Management

    Look after good people and take their inputs and suggestions.


  6. "Data Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Data Analyst in Melbourne (Australia)
    Former Contractor - Data Analyst in Melbourne (Australia)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at National Australia Bank as a contractor (Less than a year)

    Pros

    I only worked for NAB in Melbourne CBD on a brief project for 5 weeks. work environment is very good and relaxed.

    Cons

    Managers are very biased. They chose their favorites contractors from day 1. provided these chosen ones with less deliverables and least responsibilities. At the end of the project these people were given priority for contract extension rather than the ones who actually delivered. So the image of the company that has been projected is that in case you want a stable career with NAB than you don't have to focus on actual work but instead focus on buttering up the managers. I have seen it working in NAB.

    Advice to Management

    Manager's personal biases should be kept in check. A culture of flattery should be discouraged and instead people should be judged on the basis of the work they did and how they behaved.


  7. "Customer Advistor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    The staff discounts are Ok

    Cons

    They overwork you and don't provide sufficient training - you're just a number

  8. "NAB"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Small mortgage benefits associated with working for the bank.

    Cons

    There was too much office politics. Lack of leadership.


  9. Helpful (1)

    "Analyst - Corporate Banking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Analyst in Sydney (Australia)
    Former Employee - Credit Analyst in Sydney (Australia)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at National Australia Bank full-time (Less than a year)

    Pros

    - Standard benefits for big banks (i.e. discounted banking products)
    - Exposure to professional stakeholders (e.g. top tier law firms, advisors etc.)
    - Some very passionate and talented people (though, unfortunately, most have moved on)
    - Good office location.
    - Passionate CEO that is genuinely caring and represents the vision clearly.
    It seems that other areas of the bank have a very attractive culture, please limit interpretation of this review to the Corporate Bank as opposed to the broader company.

    Cons

    - Remuneration well below market (especially for those that have promoted internally)
    - Very limited internal promotions
    - Very bad technology / systems make it very difficult to get things done - result in long hours an overly administrative workload.
    - Role functions are unclear and effectively unlimited. Junior staff are put under the pump with very little assistance. I have witnessed junior staff breaking down in the office from stress and regularly observed junior staff literally running around the office due to significant time pressure.
    - Loan servicing team is very low quality, experiences substantial turnover and hold a lot of power in the organisation (i.e. can simply decide what they do and don't do despite the fact that their is a customer on the other end).
    - Significant silos exist with clear "insiders" and "outsiders" in the social group
    - Very tight on budget which minimises team celebrations (will always be at personal expense)
    - People leaders are low quality and not focused on leadership / mentorship within their team
    - Strategy of Corporate Bank changes rapidly which leaves bankers "burned" when it comes to performance discussions
    - Lack of transparency in feedback around performance. Performance rating appears to be at the complete objectivity of direct manager despite of feedback around the organisation.
    - Very protective of relationships which do not appear to be particularly strong

    Advice to Management

    1. Significantly reduce "lip service" and hire leaders with a genuine focus on delivering.
    2. Development / Progression planning is critical to attract top talent (and remain competitive with peers who possess top talent). Lack of internal reward / progression was profoundly disappointing. I repeatedly observed colleagues ready to take the next step miss opportunities which were handed to relatively inexperienced external hires. This resulted in substantial employee turnover.
    3. Internal re-structures should be delivered irregularly. Two divisional restructures in less than six months was highly unprofessional and delivered mixed messaging.
    4. The broader company promotes very positive messages around work-life balance and flexible culture though the Corporate Bank seemed to have a culture of its own. "Face Time" (i.e. providing the perception of working very hard / long hours without actually doing so) was a part of the culture while the rest of the organisation promotes flexibility. Eyebrows were raised where employees arrived after 8.30am or left before 6pm on any occasion. There were efforts to "encourage" early-marks on Friday though it was clear that this was not a generally accepted view.


  10. Helpful (3)

    "It's all talk with very little action"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Consultant in Sydney (Australia)
    Former Employee - Senior Consultant in Sydney (Australia)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at National Australia Bank full-time (More than 5 years)

    Pros

    Having a big corporate on your CV is helpful.
    Lot's of different jobs are available given it's such a big organisation.

    Cons

    Where to start... I could write a book!
    NAB talk the talk but don't walk the walk.
    - Thorburn only ever talks about the customer... show's he doesn't really understand business bc if staff are well taken care of and are happy then they will look after customers as a result, just as Richard Branson says.
    - poor salaries relative to industry standards
    - poor bonuses unless you're senior execs
    - they don't promote development and growth... once you're in a role and do a good job managers want to keep you there as opposed to helping you move up or into other areas of the bank.
    - Manager specific but they don't really provide good work flexibility. While at NAB AM they expect WFH days be booked in several days in advance and work done at home be emailed through to line manager at the end of the day.
    - The place is full of poor middle management and unskilled leaders.

    Advice to Management

    Grow some balls and improve the place instead of only every talking about it.


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