National Australia Bank Reviews | Glassdoor

National Australia Bank Reviews

Updated March 6, 2017
115 reviews

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4.0
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Andrew Thorburn
26 Ratings

115 Employee Reviews

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Pros
Cons
  • Regional management didnt seem to care to much for the front house employees, systems are putdated compared to other banks, work life balance hard (in 6 reviews)

  • Heavy middle management structure (in 10 reviews)

More Pros and Cons

  1. "Summer Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern

    I worked at National Australia Bank as an intern

    Pros

    - great culture
    - friendly colleagues
    - lunch and learn sessions
    - structured internship program

    Cons

    - not a lot to do
    - no return offer


  2. "Resource Management Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at National Australia Bank full-time (More than 5 years)

    Pros

    Positive vibe, flexible working arrangement, supportive network, good culture

    Cons

    Programs on Rewards and remuneration can be improved, top down communications have improved but can be better.

    Advice to Management

    Less hierarchy may improve the change implementation process and improve communications


  3. "Business Banking Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay, career prospects, technology , size

    Cons

    Sales driven, pressure, under staffed.

    Advice to Management

    Good management


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  5. Helpful (9)

    "Great company to work for. Innovative"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Fair to employees and empowering culture. Strong company values and excellent support of personal work-life situations. Willing to invest in technology to provide great customer experiences.

    Cons

    Being a large organization, NAB suffers some of the same issues as other very large companies in terms of slowness in decision making and execution.

    Advice to Management

    Find a way to move the decision process to another level in terms of speed to final decision from initial recommendations.


  6. "Service Advisor"

    Star Star Star Star Star
    Current Employee - SERVICE ADVISOR in Melbourne (Australia)
    Current Employee - SERVICE ADVISOR in Melbourne (Australia)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Australia Bank part-time (More than 3 years)

    Pros

    Great culture with very down to earth people. Flexibility.

    Cons

    Advancement opportunities may be fewer and slower than other places


  7. "Senior Business Banking Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Banking Manager in Melbourne (Australia)
    Current Employee - Senior Business Banking Manager in Melbourne (Australia)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at National Australia Bank full-time (More than 8 years)

    Pros

    Flexible, pays okay, meeting interesting customers; positively contributing to economy.

    Cons

    Complicated/duplicated internal processing. multiple stakeholder make it hard to manage.


  8. "Looks after their people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Melbourne (Australia)
    Current Employee - Senior Business Analyst in Melbourne (Australia)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Australia Bank full-time (More than a year)

    Pros

    Striving to focus on customers. Opportunities galore for employees.

    Cons

    Sense of entitlement is strong, especially amongst staff who have been there a while.

    Advice to Management

    Ensure your strategies are being communicated to all levels of the company, not just siloed to head office!


  9. "Great team made it worthwhile"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Analyst in Melbourne (Australia)
    Former Contractor - Analyst in Melbourne (Australia)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at National Australia Bank as a contractor (More than 3 years)

    Pros

    I got to work with a number of very positive, dedicated team members within the corporate superannuation division. I got the opportunity to work on a range of projects which gave me exposure to different facets of the superannuation business.

    Cons

    As a contractor, I felt that I was regarded as a second class worker by NAB, and I didn't have the opportunity to become permanent or access formal career development structures, yet was expected to drink the company 'Kool Aid' at every opportunity. We were literally rounded up like sheep to attend town halls which senior managers would use to boast about their achievements. These rarely added value to our work, but it was seen as more important that senior managers were not embarrassed by lack of attendance at these forums than staff having to put in extra hours to get the work done.

    By hiring contractors rather than permanent staff as a matter of policy, highly experienced people who knew the business inside out regularly left taking their skills and experience with them.

    Advice to Management

    Get amongst the workers more often on an informal basis and initiate a two way discussion. Don't hire contractors (make people permanent on a commensurate salary instead) when you know there is ongoing work to be done.


  10. "Great place to start out"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Environment, people, good place to start off and to get some work experience to work into more senior positions

    Cons

    Compared to other banks it has a slightly lower salary and it has alot of office politics to deal with. Technology is very outdated

    Advice to Management

    Invest more time and effort into the technologies in place at NAB, also reduce the level of office politics that occurs at NAB


  11. "Improving each month"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Melbourne (Australia)
    Current Employee - Manager in Melbourne (Australia)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Australia Bank full-time (More than a year)

    Pros

    Real intent to improve; good people; focus on the customer; focus on employees

    Cons

    Red Tape; Systems needing improved; over reliance in self service when it is difficult to actually find info; large number of restructures

    Advice to Management

    Customer satisfaction can only improve if the Employees are satisified. Concentrate on the employee experience (including improving systems etc) to make doing our jobs easier. NPS from Customers will be a great result from this.



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