National Australia Bank Reviews | Glassdoor

National Australia Bank Reviews

Updated July 20, 2017
384 reviews

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384 Employee Reviews

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Pros
  • Work life balance is good but not as good as it once was (in 65 reviews)

  • Flexible working arrangement and employment benefits (in 49 reviews)

Cons
  • Regional management didnt seem to care to much for the front house employees, systems are putdated compared to other banks, work life balance hard (in 7 reviews)

  • Heavy middle management structure (in 11 reviews)

More Pros and Cons

  1. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Manager in Sydney (Australia)
    Current Employee - Bank Manager in Sydney (Australia)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at National Australia Bank full-time (More than 3 years)

    Pros

    Great training at you their way

    Cons

    Low staff numbers in retail banking and success is hard to achieve with changing performance criteria and draconian lending policy and procedures.

    Advice to Management

    Developing new business at the retail level requires more action and less talk. It's obvious why more than 50% of new lending is sourced through Brokers. Andrew Thornburn means well but the rank and file are at the mercy of the ridiculous scorecards that made me call a client not to get new business, but
    let the data turn them into a main bank customer. My logged outbound call manipulated the performance indicators. Glad I'm not a shareholder.


  2. "Real work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at National Australia Bank full-time

    Pros

    amazing people, passionate about doing the right thing for customers

    Cons

    Reward and recognition system is flawed and promotions are not merit driven but rather only available when a colleague 'up' leaves

  3. "Head Of"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head of Network Planning and Design in Melbourne (Australia)
    Former Employee - Head of Network Planning and Design in Melbourne (Australia)
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at National Australia Bank full-time (More than 10 years)

    Pros

    Customer Centric
    Strong values
    Multiple Career Opportunities

    Cons

    Complex and slow pace
    Difficult to affect change
    High regulated industry


  4. "Started as a good place to work but too political now."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer Analyst in Melbourne (Australia)
    Former Employee - Programmer Analyst in Melbourne (Australia)
    Disapproves of CEO

    I worked at National Australia Bank (More than 3 years)

    Pros

    Flexible working schedule, good amenities

    Cons

    a bit political and score card driven environment

    Advice to Management

    Look after good people and take their inputs and suggestions.


  5. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Sydney (Australia)
    Current Employee - Business Analyst in Sydney (Australia)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Australia Bank (Less than a year)

    Pros

    Great team members, Good business stakeholders, Market rate salary

    Cons

    No work from home, Not much options to learn on eTraining


  6. "Great Employer"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    one of the big 4 banks. great employer

    Cons

    no training offered to employees

    Advice to Management

    employees need training


  7. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney (Australia)
    Current Employee - Anonymous Employee in Sydney (Australia)
    No opinion of CEO

    I have been working at National Australia Bank full-time (More than 5 years)

    Pros

    Large organization with lots of unique opportunities

    Cons

    Budget constraints hinder people's development

  8. "Somewhat reward people who stick it out but if you want a promotion it depends on networking, and availability"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor
    Former Employee - Customer Service Advisor
    Neutral Outlook
    No opinion of CEO

    I worked at National Australia Bank full-time (Less than a year)

    Pros

    -They will actually make an effort to train you and help you improve
    -For a call centre job it pays fairly well
    -Can make extra from referrals and sale comissions
    -Your supervisors and leaders are normally willing to take escalations if needed.
    -Do get a monthly RDO
    -If you stick it out with NAB you get great company benefits but only if you maximise the opportunity to do so. They won't simply hand it out.

    Cons

    -Call Centre job with targets you must meet if you want to still have a job
    -I said they made an effort, I didn't say the training was great. Lack of practical training with systems before going on phones.
    -You will have to put up with impatient and irate customers and at times it is NAB's fault and you can't do anything about that but say sorry.
    -Will have to work some public holidays and extra time to earn that RDO

    Advice to Management

    Put funding into better training systems. Put better funding into maintenance and offer better services to customers. More longer or more breaks for workers.


  9. "RM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at National Australia Bank full-time (Less than a year)

    Pros

    Good work life balance with good working atmosphere

    Cons

    Lack of career prospect with uncertainties in restructuring


  10. "Happy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Business Analyst in Sydney (Australia)
    Current Employee - Business Analyst in Sydney (Australia)
    Recommends
    Positive Outlook

    I have been working at National Australia Bank full-time (More than 3 years)

    Pros

    Flexible working arrangements. Pro women in leadership roles.

    Cons

    Strong focus on sales targets.


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