National Center for Missing & Exploited Children Reviews | Glassdoor

National Center for Missing & Exploited Children Reviews

Updated November 1, 2017
34 reviews

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3.4
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John F. Clark
9 Ratings

34 Employee Reviews

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  1. Helpful (1)

    "Call Center Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at National Center for Missing & Exploited Children full-time

    Pros

    Great experience obtaining comprehensive understanding of all functions and services of the Center.

    Cons

    Call center management is heavily flawed and political.


  2. "Call Center Specialist - Avoid unless truly passionate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Specialist in Alexandria, VA
    Former Employee - Call Center Specialist in Alexandria, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at National Center for Missing & Exploited Children full-time (More than a year)

    Pros

    Great mission. The call center will give you a feel for how the organization works as a whole.

    Cons

    Management in the call center is the reason so many employees leave. They pick favorites arbitrarily, and give them the best schedules and opportunities. Be prepared to work constantly and at non-traditional hours. There are never enough call center employees so others are forced to pick up the slack. Easy changes would bring big improvements, but the managers of the Call Center don't care to make things better. The director is constantly unavailable or not in the office, and I often saw her refuse to meet with employees when they had an issue or questions.

    Advice to Management

    Treat employees fairly. I was a favorite, but seeing what was happening to my colleagues was demoralizing.

  3. "I love NCMEC"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at National Center for Missing & Exploited Children full-time

    Pros

    Everyone is friendly and hard working.

    Cons

    There are no cons, because this place is awesome.


  4. "Wonderful Organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at National Center for Missing & Exploited Children full-time

    Pros

    The organization, in and of itself, is wonderful. The employees, for the most part, are great and there is a great deal of support throughout the team. If a position is available there is room for growth and employees are supported to transfer positions within the organization to find a good fit.

    Cons

    Once an employee reaches management level, there is often politics at play in many aspects. Salaries aren't tremendous but that is expected in a non profit organization.

    Advice to Management

    Keep doing what you're doing!


  5. "Great Mission + lots of politics"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Center for Missing & Exploited Children full-time

    Pros

    Dedicated staff of long-time employees

    Cons

    Lots of politics and decisions made based on individual personalities vs. what's best for organization


  6. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at National Center for Missing & Exploited Children full-time

    Pros

    Important mission, great staff who are there for the right reasons.

    Cons

    Limited growth and pay for the area


  7. Helpful (2)

    "Call center Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at National Center for Missing & Exploited Children full-time (More than 3 years)

    Pros

    This was a great nonprofit where I learned from the ground up on how law enforcement, government agencies and local agencies deal with missing and exploited children.

    Cons

    Management is poor and there system of checks and balances. Poor HR personnel and lack of incentives for employees.

    Advice to Management

    Just because people have been in their position for several years does not always mean they are doing a good job. Have more open communication with employees and actually take their accusations seriously when it comes to problems with management.

  8. Helpful (3)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Alexandria, VA
    Former Employee - Project Manager in Alexandria, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at National Center for Missing & Exploited Children (More than a year)

    Pros

    work life balance, flexible work hours

    Cons

    Compensation is below market rate


  9. "Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    OT, Flexible Hours, Good Staff

    Cons

    Busy workday. Strict Rules


  10. Helpful (2)

    "Great mission, so-so organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Alexandria, VA
    Former Employee - Anonymous Employee in Alexandria, VA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Working for a good cause, doing something meaningful, great HR staff, good pay for non-profit sector, good benefits

    Cons

    Limited opportunity for growth, limited parking options and increasing costs for it, uneven distribution of workload, low morale

    Advice to Management

    The organizational structure needs a serious makeover. There's a lot of dysfunction. Some teams get zero respect and are looked down on by "higher level" teams, yet they easily do double the work of the same skill level. New CEO seemed great and can hopefully make some positive changes. Mid to upper level management is out of touch with regular employees and their concerns.


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