National Center for Missing & Exploited Children Reviews | Glassdoor

National Center for Missing & Exploited Children Reviews

Updated April 17, 2017
30 reviews

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3.3
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John F. Clark
7 Ratings

30 Employee Reviews

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  1. Helpful (1)

    "Internship with ICMEC"

    Star Star Star Star Star
    Former Employee - Intern in Alexandria, VA
    Former Employee - Intern in Alexandria, VA
    Recommends

    Pros

    I loved the mission of the organization and dedication of its staff. Hours were flexible - employees could choose when to come and when to leave. Some people worked between 7 am -3 pm, others 9 am -5pm. The staff is very kind and encouraging towards interns.

    Cons

    Very little supervision during my internship. I did not learn much. Little opportunities for networking, meeting people and learning.


  2. Helpful (1)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Alexandria, VA
    Former Employee - Project Manager in Alexandria, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at National Center for Missing & Exploited Children (More than a year)

    Pros

    work life balance, flexible work hours

    Cons

    Compensation is below market rate


  3. Helpful (1)

    "Great mission, so-so organization"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Alexandria, VA
    Former Employee - Anonymous Employee in Alexandria, VA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Working for a good cause, doing something meaningful, great HR staff, good pay for non-profit sector, good benefits

    Cons

    Limited opportunity for growth, limited parking options and increasing costs for it, uneven distribution of workload, low morale

    Advice to Management

    The organizational structure needs a serious makeover. There's a lot of dysfunction. Some teams get zero respect and are looked down on by "higher level" teams, yet they easily do double the work of the same skill level. New CEO seemed great and can hopefully make some positive changes. Mid to upper level management is out of touch with regular employees and their concerns.


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  5. Helpful (1)

    "Good benefits but personnel issues"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Alexandria, VA
    Current Employee - Anonymous Employee in Alexandria, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at National Center for Missing & Exploited Children full-time (More than 3 years)

    Pros

    Awesome mission and lots of great, hard working people who want to help children. Great benefits at a reasonable cost. Good leave and telework policies.

    Cons

    Definite personnel issues. Employees who have worked there for far too long and should have been let go for gross incompetence but NCMEC is afraid to fire them because they don't want to get sued. Also some definite favoritism in certain departments - hiring of relatives of board members

    Advice to Management

    Board has too tight of a control on everything - replace long-time board members who oppose any change so the people that have good ideas can help the center move forward instead of stagnating


  6. "Great place for a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Alexandria, VA
    Current Employee - Senior Analyst in Alexandria, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Center for Missing & Exploited Children (More than 5 years)

    Pros

    The mission is top notch and the people are all fantastic. It's a second family! Flexible work hours and great benefits. Leadership cares about their people.

    Cons

    It's a nonprofit so salaries are low. No pension but they do put 7% of my salary into a retirement fund.

    Advice to Management

    Give a cost of living adjustment. It's been too long.


  7. Helpful (1)

    "For a Great Cause!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Alexandria, VA
    Former Employee - Anonymous Employee in Alexandria, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at National Center for Missing & Exploited Children full-time (More than 10 years)

    Pros

    Good healthcare, great cause, great location. You get to feel good about what you do. They're near both the metro and bikeshares.

    Cons

    Low pay, talent retention issues. Too many people are stretched too thin, which affects all aspects of the job, regardless of the title.

    Advice to Management

    Not everyone is replaceable, especially when you don't have the resources to find and attract replacements! More would get done if NCMEC wasn't so consistently losing its top talent.


  8. Helpful (4)

    "Software Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Alexandria, VA
    Current Employee - Software Developer in Alexandria, VA

    I have been working at National Center for Missing & Exploited Children full-time (More than a year)

    Pros

    Very flexible with ability to WFH once a week, but also for any occasion that would require it (ie if you have to be home to let the cable repair man in)
    In the center of Old Town Alexandria, very pretty, access to a lot of good shops and restaurants.
    The people you work with are incredible.
    The mission is incredible, you can be proud of the work you do.
    Because the team is small, you end up pulling a lot of weight, which makes your input critical and valued. While there is still red tape, it's less here than anywhere I've worked.

    Cons

    The structure of the Technical Solutions department is amazingly disorganized and mismanaged. A lot of the people in charge/with the final say, were promoted from the ranks of the phone hotline (there was a time when NCMEC didn't have a Technical Solutions Department). This means uninformed, unqualified people, witg=h over 10+ years of hard work I'm sure, are now making the final call on technical projects they know nothing of, with a severely understaffed Technical department.

    Advice to Management

    I've never seen or heard of such mismanagement of talent. It's actually depressing. You're making the right move by finally getting a CTO. The CTO should have a program manager under him to manage TSD. The CTO should NOT work under the COO, but on the same level - because the COO should NOT be able to trump that technical decisions of the CTO.
    Also, in the absence of a CTO, you've left several of the TSD employees not only without an advocate, but without a platform to advocate for themselves. That oversight is magnified in it's horror when you consider the management has assumed if they don't know about an employee, that employee must not be mission critical.


  9. Helpful (1)

    "Staff Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Analyst in Alexandria, VA
    Current Employee - Staff Analyst in Alexandria, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at National Center for Missing & Exploited Children full-time (More than 3 years)

    Pros

    The core mission, going home every day knowing you helped make the world a better place. Great people to work with

    Cons

    Low pay for important work. Works predominately like a small business. Hires/promotes within the organization. Needs more locations to allow employees in other areas.


  10. Helpful (3)

    "Leadership needed"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Alexandria, VA
    Former Employee - Business Analyst in Alexandria, VA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at National Center for Missing & Exploited Children full-time (More than a year)

    Pros

    The mission and the people are wonderful! Free weekly yoga and really great benefits. Location in Old Town Alexandria is nice for restaurants, shopping, and easy commuting.

    Cons

    Management issues indicated by high executive turnover and budget issues. A clear strategy and strong leadership is desperately needed.

    Advice to Management

    Get your act together.


  11. Helpful (3)

    "Senior leadership is incompetent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leadership Position in Alexandria, VA
    Current Employee - Leadership Position in Alexandria, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at National Center for Missing & Exploited Children full-time (More than 8 years)

    Pros

    So many great employees with knowledge, passion and great work ethic

    Cons

    The leadership changes from the last 3 years have been disastrous. Focus on making employees feel better are all good, but they have been at the expense of real substance. Long time employees with great track records, knowledge and skills have been marginalized, while new people have been hired at senior levels at the expense of others. Incompetent leadership and poor decisions will affect us for years to come; hopefully they will not destroy all the good that has been created here.

    Advice to Management

    CEO has to go. All the "old" employees are not bad, and all the "new" employees are not good. Hand-picking individuals for promotions and special positions for political reasons is not wise.



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