National City Reviews | Glassdoor

National City Reviews

Updated February 27, 2017
90 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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National City Chairman, President, and CEO Peter E. Raskind
Peter E. Raskind
37 Ratings

90 Employee Reviews

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  1. "Economic trends and tough advancement opportunities make a job with National City a last resort."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Columbus, OH
    Current Employee - Customer Service Specialist in Columbus, OH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Experience w/ a bank that is well recognized. Microsoft office is used if that is your type of thing. Coffee only costs 1.25 and comes from a vending machine.

    Education reimbursement most of the time.

    Cons

    Cutbacks reduce avenues for advancement. No investment in future projects or initiatives. A search engine passes as "knowledge management." Too much focus on revenue/sales and not enough on the customer.

    Advice to Management

    You should have resigned when the stock dropped from $35 to $7. Selling stock at $5 a share to raise capital places an undue strain on current stockholders and continues to reward those at the helm who navigated us into the current mortgage crisis.


  2. "Avoid National City until PNC takes over completely"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Manager in Saint Louis, MO
    Current Employee - Office Manager in Saint Louis, MO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    410k match, health benefits, average vacation time, decent flexibility,

    Cons

    management has the leadership skills of a gerbil. Raises are almost non-existent. You get less of a raise than inflation. You never know when they are going to fire you because they set ridiculously high goals and then most people don't meet them so they can pick and choose who to fire. Upper management could care less about you as a person or for any career development. This company just passes down work all the way to the bottom. Senior management passes to vice presidents, who then pass on to people who work for them. Therefore people in the middle don't do anything but dish out work then monitor you working.

    Advice to Management

    Be more conservative. The reason why you had to sell was because you were going to go bankrupt from all the risky loans and outrageous rates. Stop pushing so hard for sales and do it the right way.


  3. Helpful (1)

    "The worst decision I made was moving to National City."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Financial Consultant in Louisville, KY
    Current Employee - Licensed Financial Consultant in Louisville, KY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The pay was very good on the base salary.

    Cons

    The payout on the investement side was miniscule, between 3-15%. The management is poorly structured with a divide between the investment and bank side and the LFCs caught in between. Some of the Branch Managers have the old mentality that you selling investments is taking away from their deposit base. There is a lack of a good support system. The branch managers spend 75% of their time our of the office on "business calls." When the branch manager is in the office, they refuse to actually do any work, such as opening accounts. I actually had multiple ocassions when I was in the break room eating lunch, and the branch manager came and got me to have me open an account, even though they were doing nothing. The disciplinary techniques are very strange. Your manager will not say anything to you about how you are doing, but then will write you up for something that they never got an explanation for, until the write-up is occurring, and when there is a completely logical explanation, they don't care.

    Advice to Management

    Actually ask questions before writing somebody up, and don't write people up based on hearsay. Have some integrity.


  4. "Horrible Boss, very sales oriented"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Financial Consultant in Bridgeville, PA
    Former Employee - Licensed Financial Consultant in Bridgeville, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at National City full-time (More than a year)

    Pros

    Decent people and some opportunity for growth

    Cons

    If you get stuck in a bad branch, it can be hell

    Advice to Management

    Get rid of overbearing branch managers


  5. "Nice company, HORRIBLE management"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Manager
    Former Employee - Office Manager
    Doesn't Recommend
    Approves of CEO

    Pros

    competitive pay, above average incentive plan

    Cons

    Untrained management, bank changing names 3 times in 5 years

    Advice to Management

    Make sure your branch managers are capable of their duties, a little bit of support from a regional manager could have gone a long way.


  6. "Not a good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    The pay was comparable to other financial institutions. The hours are good and they offer good benefits package. The online training system was good.

    Cons

    It is basically a telemarketing firm disguised as a bank. There are unrealistic goals for generating business in this manner.

    Advice to Management

    There needs to be better communication with staff regarding time frames for training and other deadlines. There needs to be a better process for bringing business into the bank.


  7. "National City needs to improve its image with some very positive press."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Troy, MI
    Current Employee - Relationship Manager in Troy, MI
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The Bank has an excellent benefit package with a great 401(k) match. For those of us that have been around a while there is even a pension plan although it is a cash balance plan as opposed to a defined benefit plan. The employees are nice and for the most part are knowledgeable.

    Cons

    The Bank has been hammered in the press and the stock price is so far down it will probably never come back. Also the bank technology is horrible.

    Advice to Management

    Get the house in order and consider retention bonuses to those that stay.


  8. "Looking for a job? Don't look here!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Officer in Cleveland, OH
    Former Employee - Loan Officer in Cleveland, OH
    Doesn't Recommend

    Pros

    I can't think of any.

    Cons

    National City used to be a good place to work, but they have changed for the worse in the past 2 to 3 years. The only concern now is the bottom line and how much you can sell. Customer service is in the toilet. Years of service have little meaning.

    Advice to Management

    Pay more attention to who you put in "local" management positions and to the effect they have on overall morale. The bottom line is obviously important, but it is your people who get you there. A dissatisfied employee will perform substandard work, and in a company this large it is not easy to detect it that quickly.


  9. "Raskind inherits legacy of debt and distrust"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Cleveland, OH
    Former Employee - Business Analyst in Cleveland, OH
    Doesn't Recommend
    Approves of CEO

    Pros

    Great benefits and a great place to work if you are a new college grad, and need some experience.

    Cons

    The 401(k) match is made with highly-diluted (due to the multi-billion dollar bail-out) National City Stock. The management, some of which is still in place, was dumping millions of dollars into subprime borrowers in subprime properties in overpriced markets such as Phoenix, Las Vegas and Atlanta. Most employees were not aware that National City was in these markets, and in fact, all a customer could buy there were National City mortgage products.

    Advice to Management

    Senior Management knows why the bank was constantly being compared to its smaller and allegedly less-capitalized competitor, Key. They were taking a deep-dive into the subprime mortgage market. Focus on what brings value to employees and the average shareholder, and forget about pleasing the Wall Street analysts, since they always know your secrets. Be honest in every business dealing, and consider the immediate and long-term consequences.


  10. "What have you done for me lately?"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Development Associate in Saint Louis, MO
    Current Employee - Retail Development Associate in Saint Louis, MO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Pay is above average for salaried employees. 401k match is up to 6%, matching 115% of your contribution. Downside of 401k is that company match defaults into company stock.

    Cons

    Politics too often involved in job promotions. Many 'clicks' throughout management. Little opportunity for advancement within retail banking. Management leads by "what have you done for me lately." You are only as good as your most recent accomplishment.

    Advice to Management

    Get a clue and stop reacting too late. Perhaps your extreme compensation packages should warrant being able to competently lead a Fortune 500 company.


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