National DCP Reviews | Glassdoor

National DCP Reviews

Updated April 14, 2017
55 reviews

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Full-time Part-time

2.2
Star Star Star Star Star
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Scott Carter
28 Ratings

55 Employee Reviews

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Pros
  • Provides free coffee and donuts (in 10 reviews)

  • Good benefits and employee discounts (in 6 reviews)

Cons
  • Some coworkers are hostile and bullies relentless on their mission to make targeted victims work environment miserable (in 3 reviews)

  • You're paid to work and perform task, everything else is irrelevant (in 2 reviews)

More Pros and Cons

  1. Helpful (1)

    "Potential opportunity for those persons with great work ethic, intelligence, & ambition."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Clerk in Bellingham, MA
    Current Employee - Operations Clerk in Bellingham, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at National DCP full-time (More than 5 years)

    Pros

    There are a lot of negative review's floating around Glassdoor regarding NDCP. This company is so vast, people I feel get vexed by their lack of opportunity but never consider their own inadequacies and inabilities to adapt to an ever evolving industry. With that said, the right individuals have immense potential within this company and the best individuals will make something better of this company.

    Cons

    You have to give the job your all if you intend to succeed. You can do exactly what is expected of you but if you ever expect to ascend beyond your current role in the operation, you have to bring something additional to the table.

    Advice to Management

    Continue to promote development from within the company. Continue to encourage employees to be better than they are. Inspire someone to be more and you won't have to demand someone to be more.


  2. "RUN!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance in Duluth, GA
    Former Employee - Finance in Duluth, GA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at National DCP full-time

    Pros

    - Executives have a great vision for the company.
    - Good benefits

    Cons

    - Executives' visions are being hindered by Upper Management through VP level lack of ability to build any traction; mostly driven by finger pointing and lack of understanding the business.
    - More than once, I was asked to keep things quite so other departments and other senior managers and Executives are not privy to the truth.
    - Upper management is clueless to their true contributors.
    - Most of their work knowledge come from gossip sessions.
    - Upper management will keep you down so you don't take their position. They are afraid their secret will get out; the secret of their cluelessness.

    Advice to Management

    - Simple... learn how to manage. Most senior managers are in the position they are in because they are great BS artists and suck-ups than actual managers.
    - Take pride in the company! Most upper management are clearly there just for a paycheck. In my exit interview, HR personnel did NOT write a thing down when asking for reasons why I was leaving. They don't care.
    - It is okay to disagree with an Executive if you have support. They don't need a yes-man. They need the facts.


  3. Helpful (1)

    "Absolutely horrible place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Mokena, IL
    Former Employee - Manager in Mokena, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at National DCP full-time (More than a year)

    Pros

    Coffee always available
    Inexpensive healthcare insurance
    Most of the clerical staff is decent
    Supervisors are hit and miss; they hire too quickly for this level

    Cons

    Management is awful. Dunkin donut franchises run the business. Store ownership reports shortages for products they received; free product. All regional VPs have turned over in the last year. Mokena, IL management constantly turning over. Last three VP OPS were fired; last four transportation managers were fired. Anyone considering a job above supervision level will ultimately be fired. Senior management doesn't run the business well. They just work to justify their salaries and bonuses. Anyone going to work at the Mokena center...good luck. You won't make it. The job is not designed for you to succeed. Just be a scapegoat for executive incompetence every 18 months.

    Advice to Management

    Turn the business over to someone who can manage the business. Any advice to this team would be a waste of time. They're all new and don't know what's going on to be helpful.


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  5. Helpful (2)

    "No company direction!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bellingham, MA
    Former Employee - Anonymous Employee in Bellingham, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at National DCP full-time (More than 8 years)

    Pros

    Pay scale is fairly competitive yet still below industry standards

    Cons

    Very poor sense of company direction. CEO moved headquarters to Duluth GA to a location he happens to have financial interest in from Bellingham MA, where Dunkin Donuts is basically based. Safety was not high priority, yet productivity and metrics were of most importance. Very toxic work invironment.

    Advice to Management

    Get rid of current CEO and refocus the business on what is most important, their employees.


  6. "NDCP Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Duluth, GA
    Former Employee - Anonymous Employee in Duluth, GA
    Doesn't Recommend
    Negative Outlook

    I worked at National DCP full-time (More than a year)

    Pros

    Employees on a non management level are very nice and were great to work with!

    Cons

    The Human Resources management team is out of touch with the employees within their own department as well as the company as a whole! Very unprofessional! The department is ran on gossip and hearsay! They are more concerned with their paycheck than the concerns of the employees! Lack of communication is a big problem in the department as well, especially when one of the managers cannot write an e mail without misspelled words! You should not have to guess what they are trying to say! If management would get the proper training, it could be a great place to work!

    Advice to Management

    Please enrollment in sensitivity training, as well as effective communication classes to be able to communicate with the employees that work for you!


  7. "Driver"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellingham, MA
    Current Employee - Anonymous Employee in Bellingham, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at National DCP full-time (More than 3 years)

    Pros

    Not much anymore, always waiting for them to change your life style around, never know whats coming, hired for a particular shift, then BAM, they want to change your start times and even days off. Now starting up hubs throughout Ma, Ct, Nh, which will cut all sort of hours for Bellingham Ma guys. People of hubs applying for positions, BEWARE of this company, hubs always come last, if slow they will tell you to stay home and do the deliveries from Bellingham location! Hubs have low hours, they will tell you the hours are great untill they get you hired, Then pop you with a saying like, "oh kinds slow this week so stay home or possibly make you be a helper......So, don't leave your current job just because you see a good starting rate, THINK TWICE, theirs reasons why..... P.s and if ever need a day off, GOOD LUCK, BETTER BE DYING......

    Cons

    Nothings ever steady anymore, company always changing your days, hours, schedule, can't feel comfortable anymore working here. Start times vary and will change at any notice!

    Advice to Management

    Smarten up, take care of your good drivers, STOP PLAYING FAVORITISM....


  8. Helpful (1)

    "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colonie, NY
    Former Employee - Anonymous Employee in Colonie, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at National DCP full-time

    Pros

    Was a good company when headquartered in Bellingham.

    Cons

    Management has no direction or focus except to run employees as hard as possible to make metrics and productivity.

    Advice to Management

    Get rid of CEO and move headquarters back to where the company's customer base is located in MA.


  9. Helpful (1)

    "Driver"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Groveland, FL
    Former Employee - Anonymous Employee in Groveland, FL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at National DCP full-time (More than 10 years)

    Pros

    Great pay and great benefits

    Cons

    Low communication to the employees

    Advice to Management

    Communicate more


  10. "IT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Duluth, GA
    Former Employee - Anonymous Employee in Duluth, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at National DCP full-time (More than a year)

    Pros

    Great working environment. Everyone is nice and friendly.

    Cons

    I saw little room for growth within the company also pay was low.


  11. "order selector"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mokena, IL
    Former Employee - Anonymous Employee in Mokena, IL

    Pros

    Great pay and benefits after 90 days. Hours are long but the raise makes it worth it.

    Cons

    The management here has no idea what they're doing. Theres no communication to employees and you're guilty if something goes wrong, even if your slightly involved. Favoritism is at its best here, so the only way to move up is to suck up to the managers. This place only cares about numbers so if something stalls your rates be prepared to get written up. The expectations are unrealistic to make, but the system says otherwise.

    Advice to Management

    Try to focus more on the employees and put more time into seeing how the work is actually done rather than how its expected to get done.



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