National Electronic Warranty Reviews | Glassdoor

National Electronic Warranty Reviews

55 reviews

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3.0
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Anthony P Nader
25 Ratings

55 Employee Reviews

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Pros
Cons
  • Must work on any holiday that falls on your schedule unless you can find someone else to take the shift (in 2 reviews)

More Pros and Cons

  1. "Customer Care Representative"

    StarStarStarStarStar
    Former Employee - Customer Care Representative in Carrollton, TX
    Former Employee - Customer Care Representative in Carrollton, TX

    I worked at National Electronic Warranty (More than a year)

    Pros

    Save money by working from home. No commute, no wear and tear on vehicle or work wardrobe. Free DirecTV programming.

    Cons

    Must work on any holiday that falls on your schedule unless you can find someone else to take the shift. Because you work from home using your own equipment, the pay is not as good as it could be.


  2. "Customer Care Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Tupelo, MS
    Former Employee - Customer Care Representative in Tupelo, MS
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at National Electronic Warranty full-time

    Pros

    It is good pay and good hours for what you do. You always know your schedule and there are good opportunities for overtime.

    Cons

    No flexibility in letting you off even if there are hazardous road conditions like snow and ice. Management have favorites and will let you off the phones at their whim. I personally was on both sides of this. One manager likes you, you get off the phone. Another manager did not you were on the phone constantly and they will try to exploit any little thing you do to try to get you fired.

    Advice to Management

    Try to treat everyone fair, and monitor the other supervisors. Vindictiveness from one can ruin it for all. I liked working here until I got that one supervisor that made it her mission to get rid of me. I got along very well with all of the other supervisors.

  3. "Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Supervisor in Meridian, MS
    Former Employee - Customer Care Supervisor in Meridian, MS
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at National Electronic Warranty full-time (More than 5 years)

    Pros

    Great atmosphere. Great teams to work with.

    Cons

    No advancement opportunities available.


  4. "A new experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Meridian, MS
    Former Employee - Customer Care Representative in Meridian, MS
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at National Electronic Warranty (More than a year)

    Pros

    Good pay and benefits. Many team activities, games and prizes.

    Cons

    Some customers can be very rude and disrespectful


  5. "Great Job if Supported"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Stafford, TX
    Former Employee - Customer Care Representative in Stafford, TX

    I worked at National Electronic Warranty (More than a year)

    Pros

    They have good benefits and try to make a hard job enjoyable

    Cons

    If the management isnt supportive, the job is unbearable.

    Advice to Management

    Hold Team Leads accountable, aknowledge strong emplyees


  6. "Customer Service"

    StarStarStarStarStar
    Former Employee - Customer Care Agent in Jacksonville, NC
    Former Employee - Customer Care Agent in Jacksonville, NC

    I worked at National Electronic Warranty (More than a year)

    Pros

    Flexible work hours
    Great Supervisor and feedback
    Room for advancement

    Cons

    None that I can think of

    Advice to Management

    Nothing major, Keep doing what you are doing!


  7. "Good for a while"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Clayton, NC
    Former Employee - Customer Care Representative in Clayton, NC
    Doesn't Recommend

    I worked at National Electronic Warranty (More than a year)

    Pros

    Pay, Work at Home, Flexible schedule, Paid Training

    Cons

    Tell you you're fired due to missing time even though you have documentation of power and interest outages beyond your control.
    Then wait three days and change your firing to a no call no show. Saying you didn't show up for the three days after you were told you were fired.

  8. "Customer Care Representative II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative II in Visalia, CA
    Current Employee - Customer Care Representative II in Visalia, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Electronic Warranty (More than a year)

    Pros

    They take care of their employees

    Cons

    I did not experience cons. It is a great place to work


  9. "Company in transition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Sterling, VA
    Former Employee - Project Manager in Sterling, VA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at National Electronic Warranty full-time (More than 10 years)

    Pros

    Great team environment. Everyone works well to get the job done for the client. Because of the size of the organization there was a lot of opportunity to move around and try different things. Good benefits.

    Cons

    Under-going a lot of changes because of merger with Asurion. Laying off people to consolidate work functions.


  10. "customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Klamath Falls, OR
    Former Employee - Customer Care Representative in Klamath Falls, OR
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at National Electronic Warranty full-time (Less than a year)

    Pros

    lots of paid time off. Opportunity to be promoted without a degree. Flexible hours. Incentive pay and bonus time off depending on job performance.

    Cons

    Poor policies. Reviews are based on stats on calls, many of which the representative has no control over, resulting on small pay raises. Very high turn over rate due to stress, which results in few leaders with much experience.

    Advice to Management

    Calls should be graded based on whether the CCR followed the training they were given, not graded poorly because of difficult customers or other things cannot be controlled.


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