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National Express Reviews

Updated January 18, 2018
92 reviews

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2.8
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Approve of CEO
National Express CEO Matt Ashley
Matt Ashley
2 Ratings

92 Employee Reviews

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Pros
  • Free Pass free travel colleagues working with (in 7 reviews)

  • Good people to work with, very fast paced and challenging, therefore rewarding (in 4 reviews)

Cons
  • Long hours, however, you are rewarded with advancement for your time (in 8 reviews)

  • Little room for career progression (in 3 reviews)

More Pros and Cons

  1. Helpful (2)

    "Office Worker"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Express full-time

    Pros

    Good office environment and coffee was decent.

    Cons

    Long hours and a lot of stress.

    Advice to Management

    Better options in the vending machines.


  2. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Warrenville, IL
    Former Employee - Anonymous Employee in Warrenville, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at National Express (More than 3 years)

    Pros

    lots of opportunities to gain experience with. High amount of autonomy to make decisions as well.

    Cons

    work-life balance is a bit heavy on the work side of the ledger; lots of relationships that govern rewards in company; If the brits like you, you are in good shape. If not, you will never move up in company

    Advice to Management

    Set realistic goals and reward those who hit them for you. Give enough resources to teams to do their work and you will get great results.

  3. "Overall good people and challenging business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at National Express full-time

    Pros

    Good people to work with, very fast paced and challenging, therefore rewarding.

    Cons

    Some communication disconnect making direction and focus unclear.


  4. "Hopeful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at National Express full-time (Less than a year)

    Pros

    1. Great location by expressway. Headquarters will be moving a mile East to a nicer building with nice amenities.
    2. Vacation days, if unused, cannot be carried over to the following year to encourage employees to take them.
    3. There are talented employees.

    Cons

    1. Salary and benefits can be better esp. with the company's revenue size.
    2. Too many Chiefs not enough Indians.
    3. Culture is not good. Most employees look miserable or not happy making it look unprofessional. And most managers don't appear approachable.
    4. Upcoming leadership changes hopefully can mean better in so many levels.
    5. Computer Systems are slow and not efficient to use. So much time wasted on manual reporting.

    Advice to Management

    1. Invest in computer software upgrade and reporting tools for efficiency in processes to make use of talented employees.
    2. Make yourselves visible and have a true 'open door' policy wherein employees and ideas come together towards company goals.
    3. Invest in managerial training skills for employees. They truly help in overall supervisor employee relationship and can help reduce in high employee turnover.


  5. "Could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at National Express full-time (More than a year)

    Pros

    Good core values, friendly co-workers,

    Cons

    Not a great work/life balance, many employees are overworked, not a lot of opportunities for advancement, little promotion from within, little to no training after initial hire


  6. "Human Resources"

    StarStarStarStarStar
    Current Employee - Area Human Resources Manager in Warrenville, IL
    Current Employee - Area Human Resources Manager in Warrenville, IL

    I have been working at National Express (More than a year)

    Pros

    Independence & Autonomy to make decisions.

    Cons

    Lack of Access to Information (i.e. Salary Info) & Lack of Team Building Activities

    Advice to Management

    Don't forget about your Staff in the field. We often wonder if you've forgotten about us.


  7. "Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Driver in Fort Mill, SC
    Former Employee - Driver in Fort Mill, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at National Express full-time (More than a year)

    Pros

    Is a very good company to work for

    Cons

    Driving at night it's not to bad

    Advice to Management

    Keep up the good work everything is perfect

  8. "Great Learning and Real World Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Express full-time

    Pros

    Great, young leaders that are all focused on helping the company.

    Cons

    Long hours, however, you are rewarded with advancement for your time.


  9. "Very good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dispatcher in Pittsburgh, PA
    Current Employee - Dispatcher in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Exciting. ..and fun environment to work in if you like to always be busy and l Iike the demand

    Cons

    Haven't really run across any cons .they pay a fare wadge and give raised yearly.

    Advice to Management

    Can can move up threw company ..


  10. "Not to shabby"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Working with the public. Hard work pays off quickly.

    Cons

    Work late hours. Takes time to gain seniority.


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