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National Federation of Independent Business Reviews

Updated January 25, 2018
113 reviews

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3.1
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Juanita Duggan
20 Ratings

113 Employee Reviews

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Pros
  • The company really goes out its way to support the production and growth of each sales rep (in 8 reviews)

  • Also, Most of the members are great people and appreciate what the NFIB does for them (in 5 reviews)

Cons
  • As a field sales rep I am feeling less and less valued by the organization (in 5 reviews)

  • telephone sales region culture has some negative dynamics with management extremely focused strictly on revenues and not on individuals (in 5 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at National Federation of Independent Business full-time

    Pros

    Money, mission, mobility. They have all 3.

    Cons

    Could get lonely for the wrong person.


  2. Helpful (1)

    "Good place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Good office environment
    -Collegial atmosphere
    -Committed co-workers

    Cons

    -Depending on the political cycle, there can be a lot of turnover

  3. "Mentally challenging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outside Sales Representative
    Current Employee - Outside Sales Representative
    Neutral Outlook
    Approves of CEO

    I have been working at National Federation of Independent Business full-time (Less than a year)

    Pros

    The company really goes out its way to support the production and growth of each sales rep.

    Cons

    100% Commision, there is no consistency. Everyday is different. The job remains mentally challenging.


  4. Helpful (3)

    "Major IT Culture Issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager in Nashville, TN
    Former Employee - Senior Product Manager in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at National Federation of Independent Business full-time (More than a year)

    Pros

    Slower pace. Decent pay. Non profit world does not make greedy decisions. Cool to be a part of relevant issues related to the economy, small business, etc.

    Cons

    Somewhat of an Absentee CIO. Really only engages the team once/month in an all hands.

    Antiquated sales model - door to door.

     Cynicism, negativity, and bad attitudes are predominant culture, particularly in IT middle management. Solid professionals with positive energy won't subject themselves to it for long once they realize that's part of the fabric of the culture.

    Antiquated employee policies. Typical with a company this old.

    Losing relevance and subscribers/members at net loss clip of around 3,000/quarter. No real plan to recover.

    Technology is not seen as a business differentiation, rather just a support system of the business. Product development is rarely, if ever, directly tied to growth or sales initiatives. Most front office technology is outsourced.

    No focus on talent management. It's all about tenure.

    High turnover & attrition rate.

    Advice to Management

    Re-calibrate IT priorities to match business priorities related to sales, growth, member retention.

    Get rid of toxic people and get intentional about building a culture...it doesn't just happen based on who's there. Someone has to define, then hire & train to the culture.


  5. Helpful (1)

    "Need Modern Selling Tactics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at National Federation of Independent Business full-time

    Pros

    Good manager support. Freedom to create your own schedule. high earning potential. iPad presentation

    Cons

    Although they have an iPad presentation, they need more modern ways to sell to today's business owner. A lot of people do not want to give you any money without doing their research.

    Advice to Management

    Develop a team to sell to bigger franchises - so that you get local owner buy in.


  6. Helpful (1)

    "Membership Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in Washington, DC
    Former Employee - Member Service Representative in Washington, DC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at National Federation of Independent Business full-time (More than 5 years)

    Pros

    Outstanding training and sales support. Reputable, well-known national organization that has a top-notch government relations shop.

    Cons

    Parallel telephone sales division sometimes overly aggressive during membership renewal process.

    Advice to Management

    Allow field sales team to take ownership of new accounts sold so that renewal is made by same rep each year.


  7. Helpful (12)

    "Where to start?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Sales Representative in Springfield, IL
    Current Employee - Field Sales Representative in Springfield, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at National Federation of Independent Business full-time (More than 5 years)

    Pros

    One pro to working for NFIB is that no one knows where you are or what you are doing ever. Also you receive a lot of vacation, sick days, holiday, time off etc. with this job (however this is not a pro because you get paid $0 for all of it). So much for getting excited for Christmas guys, you will be sick because you are wondering how you are going to make a paycheck. This still happens and I've been there many years.

    Cons

    There really isn't a place to start here. You're selling plaques people and that's it. They are always looking for their next Rookie of the year and even if that was you don't expect them to remember past yesterday. They are constantly paying you less money. Not one single field representative is making more money this year than last (oh yeah and we learned that right before our New Years Day off that we don't get paid for). I don't care how good you are at this, you will run out of places to go. The people up at the top just keep changing things to try to justify their existence when the fact is the only position that can't be replaced at NFIB is the field rep and they're never consulted before anything (even if you are a part of the leadership development you are clueless about changes around the corner). They're cons to say the least. All the time I've been with them I've worked with my manager for half a day. If they want to cut expenses that is where they need to cut from. District Managers do NOTHING but talk on the phone and eat out. They are the laziest group of people you'd ever see. There is no need for management in this job, we manage ourselves, I make six figures doing this because of myself (it has not a single thing to do with who is above me).

    Advice to Management

    Cut all management except for Regional Managers. There is no need to pay them to travel, eat out and talk on the phone when they have not been responsible for getting a single member on board. Why can't they do all the job samples? How does it make sense to have a field representative do the job sample and possibly not make a dollar while doing it when you have people on salary NOT DOING ANYTHING. Want to prove my point, just call one of them, they'll answer or call right back, because they have nothing going on. All this aligning of territories, assigning renewals etc. doesn't call for that many managers.

  8. Helpful (6)

    "Field Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Sales Representative
    Current Employee - Field Sales Representative
    No opinion of CEO

    I have been working at National Federation of Independent Business full-time (More than a year)

    Pros

    Working your own schedule, full autonomy, working with like minded people and business owners.

    Cons

    Lots of your success has to do with where your territory is, and/or how far you are willing to drive to find business. They promise great pay, and some have made a good income, however their territory has a lot to do with it. The age of the territory, and the political climate in the territory can make or break your success at NFIB.
    Also, NFIB recently changed their comp plan to no longer allow you to renew the members you signed up originally first. They go through the telephone, email, and web sales channels first now, and the ones that don't renew through those channels are then spit out of the systems for the Field to try and save. This results in fewer renewals, as well as they are less likely to renew because they've been hassled already to renew.
    It didn't used to be this way and all have seen their comp go down because of this. Renewal work is a sizable percentage of the total comp plan
    They also recently lowered the amount you get paid per member as well. Combine this with the increase in mileage you have to drive (which is NOT reimbursed) to continue to find new or not recently worked territory and your net income continues to go down.

    Advice to Management

    Quit changing the comp plan every year that makes it harder and harder to maintain our net income.
    Don't focus on how many times you are seen on Fox Business or how often you are re-tweeted, but rather how well legislation is actually getting influenced to better our members. THAT is what shows our relevance.


  9. Helpful (5)

    "Like selling vacuums door-to-door, but worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Phoenix, AZ
    Former Employee - Sales in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at National Federation of Independent Business full-time (More than a year)

    Pros

    Sell and you are paid. Walk cold into 30 businesses/day vs 20/day and you earn more. If you like rah-rah, you'll get a lot of cheer-leading here.

    Cons

    At least with encyclopedia's and vacuums, they won't telemarket into your so-called territory to greatly diminish new business opps and renew memberships. They sent in out- of -area reps, even out of state, to sell in your NON-protected territory,methodically raking over it. Arrive at a business-cold, and find they've been called/bothered, 3-4 times already by phone. Pick your partners wisely. "Field-first" is a promise of your right to sell your own renewals after that 1st year you sold membership. It was not honored, was taken capriciously and doled piecemeal like a carrot for a mule. Don't be a mule. Run, don't walk, from those who do not honor their word. Tip: The dishonorable in biz will smile in your face, and very convincingly.

    Advice to Management

    Short-sighted policies bring short-term gains. Be in it for the long haul and reduce massive turnover by doing what you say, by respecting your Reps, by having truly protected territories.


  10. Helpful (1)

    "Technical Debt Hell"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at National Federation of Independent Business full-time

    Pros

    Some nice people who work there

    Cons

    Job security comes /w politics

    Advice to Management

    Unearth bad data and a processes so they can be fixed instead of covered up.

    National Federation of Independent Business Response

    Sep 19, 2017 – HR Programs Coordinator

    Thanks for your feedback! Every organization has technical debt, and NFIB is no different. We have made strides over the past couple of years to pay down our technical debt – and will continue to do... More


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