National Flood Services Reviews | Glassdoor

National Flood Services Reviews

Updated July 18, 2018
26 reviews

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2.3
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Keith Brown
7 Ratings

26 Employee Reviews

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  1. "Flood Researcher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Researcher in Arlington, TX
    Former Employee - Researcher in Arlington, TX
    Recommends

    I worked at National Flood Services part-time (More than a year)

    Pros

    Lay back, open environment, friendly and helpful, 401k for part time

    Cons

    No room to grow, no raising wage


  2. "Used to be a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at National Flood Services full-time (More than 10 years)

    Pros

    Good benefits, decent salary for the valley

    Cons

    Office politics and workplace bullying

    Advice to Management

    None, it comes from the top down.

  3. "Avoid it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Specialist in Kalispell, MT
    Current Employee - Operations Specialist in Kalispell, MT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at National Flood Services full-time (More than 8 years)

    Pros

    Decent pay for the valley

    Cons

    No direction, management that doesn't work together, backstabbing, politics, egos

    Advice to Management

    Sell NFS to someplace that will give a darn


  4. Helpful (5)

    "Aon Turned a Good Company into a Disaster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Leadership in Kalispell, MT
    Former Employee - Senior Leadership in Kalispell, MT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at National Flood Services full-time (More than 5 years)

    Pros

    Many hard working, loyal employees across all levels. Great place to live and work if you like nature and rural lifestyle.

    Cons

    Aon has completely destroyed National Flood Services and will probably dump them from their portfolio in the near future. After years of profitable growth, Aon acquired NFS. The head guy came in when they bought NFS and said they would be hands off. I think his statement was "the only person getting a new boss is the CEO". Within a year, half the senior leadership team was replaced, and some that were kept were a former barmaid and a narcissistic ladder climber that ruined a lot of people's lives before bailing after only being there 2 years.

    Advice to Management

    No advise, as the arrogance and politics within Aon would cause it to fall on deaf ears.


  5. Helpful (1)

    "Sinking Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Middle Management in Kalispell, MT
    Current Employee - Middle Management in Kalispell, MT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at National Flood Services full-time (More than 5 years)

    Pros

    Pay? Colleagues that are suffering with you?

    Cons

    If ever there were a complete parody of horrible management behaviors and corporate BS, NFS under Aons control is it. The TV show the office has better behaved management.

    Advice to Management

    Please...as if they would actually take any of these to heart. Like our annual engagement surveys? The ones that send the email blaming the employee if their score says they're disengaged?


  6. Helpful (3)

    "Kalispell location issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Kalispell, MT
    Current Employee - Customer Service Manager in Kalispell, MT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at National Flood Services full-time (More than 5 years)

    Pros

    Being owned by a multi-national company provides a small level of job security.
    Decent pay for the area... But not much more
    Some effective management...

    Cons

    Being owned by a multi-national company means no one really cares about you beyond metrics. Prior to Aons buyout morale was higher and longevity was higher.

    Most new employees are temps who will not be hired full time as Aon is not interested in long term staff and investing in them.

    While the pay is decent for the area raises are almost non existent. A high rated employee can expect at most 15 cents per hour raise. Low rated get as little as 3 cent raises.

    With contracts always being renegotiated and with high-level contracts being lost due to subpar systems that never get fixed business will continue to shrink.

    Advice to Management

    Stop hiding in the executive wing and start fighting harder for for employees otherwise we will keep earning the negative rep in the valley.


  7. Helpful (2)

    "Claims Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Department
    Current Employee - Claims Department
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at National Flood Services full-time

    Pros

    Wonder co-workers who help when management drops the ball (which is continual).

    Cons

    Management totally not up to the tasks before them. None of them are leaders, and do not know the meaning of the words "integrity", "ethics" and "truth". Abysmally understaffed with regular workers who do the job of processing claims. Horribly top heavy with management. Pay way below industry standard. Company has lost major contracts this year and the way they are running the company will lose the last few major clients they have. Employees micromanaged to death or totally ignored; there is no inbetween. Hostile work environment from top management has lead most to leave for major competitor. Those who remain are overworked and underpaid. Stay far away from this company unless you want to have a nervous breakdown. The claims department is the most neglected, overworked and mismanaged in the company.

    Advice to Management

    Get your act together before you destroy what is left of the company. This is 'make or break' time and current leadership are not up to the tasks.

  8. Helpful (2)

    "Lost contract and bad crisis management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at National Flood Services full-time (Less than a year)

    Pros

    Wear jeans & shorts, quiet work environment, plenty of refrigerators, flex time, weekly food day

    Cons

    NFS lost a major contract but is still servicing it with a dwindling workforce. After reviewing the questions below, my advice is to proceed with extreme caution if you have more than two "no" answers.

    Do you follow orders well…regardless of logic?
    Do you enjoy ultra-micromanagement (account for every minute)?
    Do you avoid helping others unless the job requires it?
    Are you comfortable using slow, inefficient and archaic systems or processes?
    Will you interpret management personal opinion as fact?
    Are broken promises, misleading statements or half-truths to be expected?
    Can you ignore high turnover and low/poor morale?
    Do you look forward to waiting until early 2018 to learn if a 2nd large contract is retained or lost?

    Advice to Management

    Google "situational awareness" and the "Peter Principle" before promoting anyone or assigning tasks.


  9. "Operations Specialist I"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Operations Specialist I in Kansas City, KS
    Current Employee - Operations Specialist I in Kansas City, KS

    I have been working at National Flood Services (Less than a year)

    Pros

    Learning a new side of the insurance business.

    Cons

    The training is not always thorough


  10. Helpful (2)

    "No visible, committed leadership at OP location."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The people are very friendly. The dress code is casual to the point of non-existent. The offices are pretty nice. Initiatives like Walking Challenge, volunteer opportunities are very nice and staff responds favorably to those.

    Cons

    Senior management is either out of the office traveling, or headquartered in Montana office. Lack of strong leadership is demoralizing and leads to a "Well if they don't care why should I?" attitude. There are huge gaps between employees--you're lower level and micro managed to death, or upper management who hideout in their offices waiting for the opportunity to duck out early via the back staircase. Almost no interaction at all. No one cares enough to support, stand behind any decisions or commit.

    Advice to Management

    Lose the posers who don't know how to lead and interact with people. Hire people who will LEAD and provide energy and enthusiasm to the place. Get out of your offices, off your conference calls, out of meeting rooms and off airplanes. Take care of business at hand.


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