National Flood Services Reviews | Glassdoor

National Flood Services Reviews

Updated December 12, 2017
23 reviews

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2.4
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Keith Brown
5 Ratings

23 Employee Reviews

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  1. "Flood Researcher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Researcher in Arlington, TX
    Former Employee - Researcher in Arlington, TX
    Recommends

    I worked at National Flood Services part-time (More than a year)

    Pros

    Lay back, open environment, friendly and helpful, 401k for part time

    Cons

    No room to grow, no raising wage


  2. Helpful (1)

    "Sinking Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Middle Management in Kalispell, MT
    Current Employee - Middle Management in Kalispell, MT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at National Flood Services full-time (More than 5 years)

    Pros

    Pay? Colleagues that are suffering with you?

    Cons

    If ever there were a complete parody of horrible management behaviors and corporate BS, NFS under Aons control is it. The TV show the office has better behaved management.

    Advice to Management

    Please...as if they would actually take any of these to heart. Like our annual engagement surveys? The ones that send the email blaming the employee if their score says they're disengaged?

  3. Helpful (2)

    "Kalispell location issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Kalispell, MT
    Current Employee - Customer Service Manager in Kalispell, MT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at National Flood Services full-time (More than 5 years)

    Pros

    Being owned by a multi-national company provides a small level of job security.
    Decent pay for the area... But not much more
    Some effective management...

    Cons

    Being owned by a multi-national company means no one really cares about you beyond metrics. Prior to Aons buyout morale was higher and longevity was higher.

    Most new employees are temps who will not be hired full time as Aon is not interested in long term staff and investing in them.

    While the pay is decent for the area raises are almost non existent. A high rated employee can expect at most 15 cents per hour raise. Low rated get as little as 3 cent raises.

    With contracts always being renegotiated and with high-level contracts being lost due to subpar systems that never get fixed business will continue to shrink.

    Advice to Management

    Stop hiding in the executive wing and start fighting harder for for employees otherwise we will keep earning the negative rep in the valley.


  4. Helpful (1)

    "Claims Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Department
    Current Employee - Claims Department
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at National Flood Services full-time

    Pros

    Wonder co-workers who help when management drops the ball (which is continual).

    Cons

    Management totally not up to the tasks before them. None of them are leaders, and do not know the meaning of the words "integrity", "ethics" and "truth". Abysmally understaffed with regular workers who do the job of processing claims. Horribly top heavy with management. Pay way below industry standard. Company has lost major contracts this year and the way they are running the company will lose the last few major clients they have. Employees micromanaged to death or totally ignored; there is no inbetween. Hostile work environment from top management has lead most to leave for major competitor. Those who remain are overworked and underpaid. Stay far away from this company unless you want to have a nervous breakdown. The claims department is the most neglected, overworked and mismanaged in the company.

    Advice to Management

    Get your act together before you destroy what is left of the company. This is 'make or break' time and current leadership are not up to the tasks.


  5. Helpful (1)

    "Lost contract and bad crisis management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at National Flood Services full-time (Less than a year)

    Pros

    Wear jeans & shorts, quiet work environment, plenty of refrigerators, flex time, weekly food day

    Cons

    NFS lost a major contract but is still servicing it with a dwindling workforce. After reviewing the questions below, my advice is to proceed with extreme caution if you have more than two "no" answers.

    Do you follow orders well…regardless of logic?
    Do you enjoy ultra-micromanagement (account for every minute)?
    Do you avoid helping others unless the job requires it?
    Are you comfortable using slow, inefficient and archaic systems or processes?
    Will you interpret management personal opinion as fact?
    Are broken promises, misleading statements or half-truths to be expected?
    Can you ignore high turnover and low/poor morale?
    Do you look forward to waiting until early 2018 to learn if a 2nd large contract is retained or lost?

    Advice to Management

    Google "situational awareness" and the "Peter Principle" before promoting anyone or assigning tasks.


  6. "Operations Specialist I"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Operations Specialist I in Kansas City, KS
    Current Employee - Operations Specialist I in Kansas City, KS

    I have been working at National Flood Services (Less than a year)

    Pros

    Learning a new side of the insurance business.

    Cons

    The training is not always thorough


  7. Helpful (2)

    "No visible, committed leadership at OP location."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The people are very friendly. The dress code is casual to the point of non-existent. The offices are pretty nice. Initiatives like Walking Challenge, volunteer opportunities are very nice and staff responds favorably to those.

    Cons

    Senior management is either out of the office traveling, or headquartered in Montana office. Lack of strong leadership is demoralizing and leads to a "Well if they don't care why should I?" attitude. There are huge gaps between employees--you're lower level and micro managed to death, or upper management who hideout in their offices waiting for the opportunity to duck out early via the back staircase. Almost no interaction at all. No one cares enough to support, stand behind any decisions or commit.

    Advice to Management

    Lose the posers who don't know how to lead and interact with people. Hire people who will LEAD and provide energy and enthusiasm to the place. Get out of your offices, off your conference calls, out of meeting rooms and off airplanes. Take care of business at hand.

  8. Helpful (3)

    "Many in leadership roles in overland park location who are not true leaders."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Some very hardworking but under appreciated employees.

    Cons

    Beaurocratic. HUGE egos, everyone out for themself.


  9. Helpful (2)

    "Good People - Some Politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kalispell, MT
    Current Employee - Anonymous Employee in Kalispell, MT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at National Flood Services full-time (More than 5 years)

    Pros

    Great location in nice community in the Northern Rockies. Good people to work with - lots of smart folks who genuinely care about their clients and policyholders.

    Cons

    Since the new parent company took over, things have gotten very bureaucratic and political. There some excellent people at the parent company as well, but it is burdened with red tape and process for the sake of process. Work life balance is persistently poor for certain job types, especially in technology and management.

    Note: Michael Jones is no longer CEO at NFS. The current CEO, Keith Brown, gets a thumbs up.

    Advice to Management

    Local leadership: Take advantage of the opportunities that are presented by being part of a global organization. Parent company: do better at letting the local leadership do what they know best. A lot of folks in the local office feel that you look down on us for not being "city people".


  10. Helpful (1)

    "Great People/New management needs to learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Flood Services full-time

    Pros

    Great people who are hard working and very dedicated

    Cons

    Corporate owners don't understand the business details and cycles well enough.


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