National Flood Services Reviews | Glassdoor

National Flood Services Reviews

Updated September 11, 2016
18 reviews

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Full-time Part-time

2.6
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Keith Brown
1 Rating

18 Employee Reviews

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  1. "Operations Specialist I"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Operations Specialist I in Kansas City, KS
    Current Employee - Operations Specialist I in Kansas City, KS

    I have been working at National Flood Services (Less than a year)

    Pros

    Learning a new side of the insurance business.

    Cons

    The training is not always thorough


  2. Helpful (1)

    "No visible, committed leadership at OP location."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The people are very friendly. The dress code is casual to the point of non-existent. The offices are pretty nice. Initiatives like Walking Challenge, volunteer opportunities are very nice and staff responds favorably to those.

    Cons

    Senior management is either out of the office traveling, or headquartered in Montana office. Lack of strong leadership is demoralizing and leads to a "Well if they don't care why should I?" attitude. There are huge gaps between employees--you're lower level and micro managed to death, or upper management who hideout in their offices waiting for the opportunity to duck out early via the back staircase. Almost no interaction at all. No one cares enough to support, stand behind any decisions or commit.

    Advice to Management

    Lose the posers who don't know how to lead and interact with people. Hire people who will LEAD and provide energy and enthusiasm to the place. Get out of your offices, off your conference calls, out of meeting rooms and off airplanes. Take care of business at hand.


  3. Helpful (2)

    "Many in leadership roles in overland park location who are not true leaders."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Some very hardworking but under appreciated employees.

    Cons

    Beaurocratic. HUGE egos, everyone out for themself.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Good People - Some Politics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kalispell, MT
    Current Employee - Anonymous Employee in Kalispell, MT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at National Flood Services full-time (More than 5 years)

    Pros

    Great location in nice community in the Northern Rockies. Good people to work with - lots of smart folks who genuinely care about their clients and policyholders.

    Cons

    Since the new parent company took over, things have gotten very bureaucratic and political. There some excellent people at the parent company as well, but it is burdened with red tape and process for the sake of process. Work life balance is persistently poor for certain job types, especially in technology and management.

    Note: Michael Jones is no longer CEO at NFS. The current CEO, Keith Brown, gets a thumbs up.

    Advice to Management

    Local leadership: Take advantage of the opportunities that are presented by being part of a global organization. Parent company: do better at letting the local leadership do what they know best. A lot of folks in the local office feel that you look down on us for not being "city people".


  6. Helpful (1)

    "Great People/New management needs to learn"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Flood Services full-time

    Pros

    Great people who are hard working and very dedicated

    Cons

    Corporate owners don't understand the business details and cycles well enough.


  7. Helpful (1)

    "Stay away from this company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at National Flood Services full-time (More than 5 years)

    Pros

    Some benefits are good such as the matching 401k. They seem to reduce benefits every year though. There are a wide range of expensive benefits offered. Aon purchased the company and is attempting to fix the many issues but they are resisted by all levels of NFS management.

    Cons

    The biggest con is the poorly trained management. None of the front line supervisors even have a college degree. Even some upper management lack basic education. For example one VP is a former bar tender with no college. Advancement is not possible unless you are employed at the Kalispell office, and then only if you are connected to management. Retaliation by NFS management is common if a problem is reported to Aon.

    Advice to Management

    Aon management should consider replacing existing NFS management with their own people.


  8. "Quoting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Montana in Kalispell, MT
    Current Employee - Montana in Kalispell, MT
    Doesn't Recommend
    Negative Outlook

    I have been working at National Flood Services full-time

    Pros

    The benefits and perks are really great. The managers and staff are awesome as well. All in all, the environment is very productive and fun.

    Cons

    They were recently bought out by another company who values the employees as a number only. The attendance policies are very confusing and hard to understand which makes working here a daily chore. The supervisors are inexperienced with the new policies are are unwilling to help.


  9. Helpful (2)

    "Processing Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Processing Specialist in Overland Park, KS
    Current Employee - Processing Specialist in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at National Flood Services full-time (More than 3 years)

    Pros

    Extensive training in a specialized area.

    Cons

    Favoritism. It is a call center. You will not be a "underwriter" or processing specialist. You answer the phone, period. They are constantly behind because all the "processing" has to be done in overtime.


  10. Helpful (2)

    "Us vs them attitude"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Kalispell, MT
    Current Employee - Anonymous in Kalispell, MT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's a job, and that is a great thing to have especially since jobs are tough to come by sometimes.

    Cons

    Company based in Kalispell MT.
    The company is in a valley, where they are the largest employer.
    They have three main sites. One in MT, the others in different states.
    The management in MT, have been pushing around their employees for so long, and have been sole employers for so long in their area, that they treat their positions as if they actually own the company. Their management style is antiquated, it's totally us vs them, and unless you live in MT, expect you career to die here. They only really give out career opportunities to the people that they can actually see...So if you work at another location, expect to have your career atrophy. The people that are management here, have very few actual management skills... They simply would not survive should competition take hold.
    Racism is rampant.

    Advice to Management

    Get some people skills. Get some management skills. Update your management skill set, not just the status quo. You may have been getting away with things for a long time, that does not mean to say they are correct.
    Also, they are very uncompetitive with regards to salary.


  11. Helpful (1)

    "It's a job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Overland Park, KS
    Current Employee - Anonymous Employee in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at National Flood Services full-time (More than 8 years)

    Pros

    Casual dress code, parent company Aon (purchased NFS in June 2014) kinda cares, sits on edge of a park for break time walks.

    Cons

    If you don't live in Johnson County, it's a pain of a drive with traffic. New management brought in after CSC Flood BPO sold to StoneRiver-NFS in July 2013. 4 different owners in 10 years. New management trying to run the co like a bank (their background, not insurance). Seems to be less trust with all employees rather than targeting those with issues. A fair amount of favoritism. After the merger of CSC Flood and NFS, the NFS ways trumped working methods of CSC Flood for our particular clients. IT and office could use better funding. First floor remodeled on the cheap, second floor looks a tad 90s teal green fantastic. Slow removal of legacy CSC employees for their own placements or to get rid of higher paid staff. They don't realize KC has more job options than Kalispell MT where there's only a few major employers.

    Advice to Management

    If banking was the same as insurance, esp BPO/outsourcing, the Citi Group-Travelers merger in the 90s wouldn't have ended in disaster in the 2000s. We aren't the same as a bank. We work on contract with our clients who have a multitude of Flood BPO options. All we are doing is making ourselves prime for client harvesting from our competitors.



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