National General Insurance Reviews | Glassdoor

National General Insurance Reviews

Updated December 12, 2017
452 reviews

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2.9
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Barry Karfunkel
82 Ratings

452 Employee Reviews

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Pros
  • You don't have to be a top salesman to make 80k or more per year, just a hard working one (in 21 reviews)

  • Great benefits, great work environment (in 19 reviews)

Cons
  • Difficult work life balance due to lack of resources (in 14 reviews)

  • Worst treatment for employees but incompetent upper management (in 21 reviews)

More Pros and Cons

  1. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National General Insurance full-time (Less than a year)

    Pros

    Benefits, managers are all very nice

    Cons

    You are treated like a child when it comes to clocking in and out. Even to use the bathroom


  2. "Insurance Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Service Representative in Winston-Salem, NC
    Current Employee - Insurance Service Representative in Winston-Salem, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National General Insurance full-time (More than 3 years)

    Pros

    Set Schedule, Good Pay, Good Benefits, Very Little Micro-Management, Holidays that aren't guaranteed off are paid so "double-time" is possible

    Cons

    Work environment can be very stressful at times, certain holidays are not guaranteed off

  3. "Good Career Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National General Insurance full-time

    Pros

    Takes very good care of employees.

    Cons

    Very Heavy Call Volume , Calls are back to back.


  4. "Claims consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Counsel in Cleveland, OH
    Current Employee - Claims Counsel in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at National General Insurance full-time (Less than a year)

    Pros

    None very bad don’t leave a job gor it

    Cons

    Over worked underpaid not a good experience

    Advice to Management

    Restructure


  5. "material claims telephone rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National General Insurance full-time

    Pros

    awesome culture, good pay, everyone willing to help

    Cons

    If you fall behind you struggle, alot of dealing with angry customer


  6. "customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at National General Insurance full-time (Less than a year)

    Pros

    Schedule is nice ,the latest you will be off is 4. not a lot of over time

    Cons

    System always crashes. training is two months long


  7. "Keep your eye on your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative in Richmond, VA
    Former Employee - Claims Representative in Richmond, VA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at National General Insurance full-time (More than 10 years)

    Pros

    Great company that I believe generally does the right thing. However, you must take opportunities either inside or outside of the company when they present. Period. Many companies "do the right thing" and you must look out for you or you might get kicked to the curb after being loyal and working hard and adding value and all that nice stuff for 20 years. Continue to develop your skills and look at technology and how you can evolve with same. Keep your eyes wide open.

    Cons

    No cons. It's a good company. You will definitely work way more than a 40 hour week to be successful - whatever that means but thew ride along can it can be worth it. Just know what your putting in and make sure you are headed in the right direction. Seek opportunity and don't allow yourself to get too comfortable. The corporation will survive with or without you so don't fool yourself.

    Advice to Management

    Keep up the great work.

  8. Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Material Damage Telephone Claims Representative in Miami, FL
    Current Employee - Material Damage Telephone Claims Representative in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National General Insurance full-time (Less than a year)

    Pros

    Excellent benefits, no work on weekends, off on most holidays, great work hours

    Cons

    Stressful, fast-paced work atmosphere, understaffed

    Advice to Management

    Hire more managers and PD adjusters


  9. Helpful (2)

    "You get out what you put in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Sales Agent in Cleveland, OH
    Current Employee - Licensed Sales Agent in Cleveland, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at National General Insurance full-time (More than a year)

    Pros

    Working in the National General Sales department is a great place to be. Seeing some negative reviews only proves the point that not everyone is cut out for sales. You will find those reviews for any sales job. This is a sales job where coworkers I sit next to on a daily basis are really making 100k+ a year. These are also the people that come into work motivated, they are organized, and they are dedicated sales people. If you have the drive and passion for sales then 100k is not unreasonable to see. The benefits are great. Healthcare, dental, vision, 401k match, and a generous amount of paid time off. Hours can be flexible. If you have an appointment or personal matter you need to handle just let your leader or management know and there's really no troubles. Over time is pretty much unlimited unless it's in the dead of winter. The company is changing all the time (hours, compensation plan, types of products we can sell, etc) which is great because sales can be repetitive and in an environment like that, change is good even if it is just minor.

    Cons

    The only negative thing I can really say is that there are a couple people on management level that really should not be there. Which I believe at this point the company sees that and im hoping they are going to continue to put in the effort to correct that with some extra training at a very minimum. There is some room to grow in the company, but I believe that some of the promotions are a bit biased and nearly predetermined before interviews are even held.


  10. Helpful (2)

    "If you are thinking about Claims RUN! Fast in the other direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Claims Adjuster II in Winston-Salem, NC
    Current Employee - Auto Claims Adjuster II in Winston-Salem, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at National General Insurance full-time (More than 3 years)

    Pros

    Claims Managers - 80% are approachable, helpful, flexible and understanding
    Co-Workers - great we all know how bad our jobs suck so most people are friendly
    Paid holidays and Vacation is above avaerage

    Cons

    They literally do not care about claims adjusters. EVERY year or like this year TWICE a year increase work volume by 12-25% and do not compensate adjusters for it (not to mention work load was already impossible to manage prior to this increase) and they make the metrics more difficult to attain each year, which discourages people who actually care about their work quality. Given what I said above they also could careless about their customers. They expect you to be a high functioning robot. I am a hard worker but there comes a point when it’s literally impossible. Seasoned adjusters are crying at their desks or nightly when they leave. The pay would be a pro but it is actually a con they hire kids straight out of college or with associates degrees and most of them get trapped because they can’t leave and make comparable money. Money is not the root of happiness, at least not here. People have left for 10K pay cut or quit with nothing lined up because they physically can’t take the stress any longer. Also, don’t mention how upset you are because you may end up fired for “bad mouthing the company”...and once you are in their crosshairs they’ll find a reason to fire you even if you have been there for 25 years. Imagine the most stressed, frustrated and overwhelmed you have ever been in your life times that by 100,000 and that is how you feel every day (if you care about your work quality and your customers).

    Advice to Management

    Hire an outside adjusting company to help work the claims until you can get staffing up. Substantial pay increases or bonuses for your current employees. Also, don’t acquire more companies - layoff all their employees, layoff and entire office and expect your current employees to handle it when they ARE ALREADY OVERWHLEMED!


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