National General Insurance Reviews | Glassdoor

National General Insurance Reviews

Updated May 21, 2018
491 reviews

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2.9
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Barry Karfunkel
103 Ratings

491 Employee Reviews

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Pros
  • Couldn't be happier with the work environment (in 20 reviews)

  • NatGen is surrounded with great people that truly look out for you best interest (in 18 reviews)

Cons
  • Difficult work life balance due to lack of resources (in 15 reviews)

  • Slow problem solving from upper management (in 23 reviews)

More Pros and Cons

  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Learning and Development Support Specialist
    Current Employee - Learning and Development Support Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National General Insurance full-time (Less than a year)

    Pros

    Its a Great place to work

    Cons

    I have none at the moment


  2. "Claims Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at National General Insurance full-time

    Pros

    Decent pay for a call center
    Nice people

    Cons

    Can get repetitive quickly
    Not challenging

  3. "Senior System Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National General Insurance full-time

    Pros

    Very dynamic and fast moving

    Cons

    there are not really too many


  4. "good place to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at National General Insurance full-time

    Pros

    They help you get your licence

    Cons

    Don't really have any thing bad to say


  5. "Insurance Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at National General Insurance full-time

    Pros

    Pay, hours, management, call center , location

    Cons

    I don't have anything bad to say


  6. "National General Insurance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at National General Insurance full-time (Less than a year)

    Pros

    They have 3 options for healthcare, 2 high deductible plans and 1 co-pay plan. The health insurance is a little on the expensive side. The company gives 5 hours of PTO for every 2 full work weeks of 80 hours. You can front load your PTO, but if you are over, then you have to pay back what you used. Management is friendly and personable.

    Cons

    The company offers a program to provide ideas of how to strengthen the company or streamline processes, however, your idea has to pass through management. The company is very strict with procedures. Some departments limit your ability on how much you are able to grow within that position.

    Training in some departments is non-existent, you rely on your co-workers to help train.

    Advice to Management

    If someone is willing to learn, let them learn. Advancement within the company should not be based on what someone's personality is like, but rather the skills they can offer.


  7. "Home for the Young...If you want to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in New Orleans, LA
    Former Employee - Vice President in New Orleans, LA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at National General Insurance full-time (More than a year)

    Pros

    Great Company to work for if you are just getting started.

    Cons

    If you have been in the insurance business and have experience, move over because they know it all and have no interest in what you think or have to say.

    Advice to Management

    Teach them well.

  8. "Why'd i move there? Wake doesnt come here for a reason"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Winston-Salem, NC
    Current Employee - Analyst in Winston-Salem, NC
    Negative Outlook
    Disapproves of CEO

    I have been working at National General Insurance full-time (More than 3 years)

    Pros

    hard to get fired
    a few smart people there

    Cons

    ive been penalized for having a personality and improving things
    safe haven for harassment
    lots of insecure managers and southerners

    Advice to Management

    more leaders, less bosses
    you can't keep good talent for a reason


  9. "Great Experience with Lots of Room to Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Specialist in Cleveland, OH
    Current Employee - Marketing Specialist in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National General Insurance full-time (More than a year)

    Pros

    I have been working at National General Insurance for just under two years. In that time, a lot has changed but all of it has been great. I really appreciate being able to work independently but not feel like a fool if I have to ask a question or two.

    I have worked with managers from several departments and all of them have been polite, helpful, patient and have helped me learn more about the business and grow as an employee.

    Cons

    Yes, there is/ can be a heavy workload. Yes, management expects you to work hard. However, as soon as you realize that you are getting pushed to help you grow as an employee and grow personally, there are no cons.

    Advice to Management

    All the other reviews that talk about how management micromanages must not have been performing well. I have been here two years and have never, once, felt micromanaged and yet still always have help available if I need it.

    Keep up the awesome work.


  10. Helpful (2)

    "Potential Employees Run, Potental Customers Fly away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Agent in Cleveland, OH
    Former Employee - Insurance Agent in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at National General Insurance full-time

    Pros

    Working downtown was ok, although parking was difficult.

    Cons

    I'm a 12 year successful agent. I started with company in 2/18.

        National General is an independent agency, meaning they are contracted to sell for multiple insurance companies, this implies they represent their clients interests in selecting the best company for that specific client.

      A captive agent, like State Farm, represents their companies interests as no other options are available to their clients.

        Selling home and auto insurance of equal or less quality (claims service, customer service) at costs at times 60-90 % more with their main carrier (National General) while other carriers pffer more for at times 60-90% less is unconscionable.

    "Don't sell out of your own pocket " a common phrase at the office. Truly does not have the client's interests in mind. Doing what's right for the client is not a priority here, so I quit.

    Training was far below satisfactory,, our trainer has never sold a homeowners policy. She has never been a homeowner. Yet she trained us on homeowners insurance. We watched youtube videos about nothing insurance related, learning more about her attorney boyfriend and other facets of her personal life that had zero insurance relevance much of the time.

      The claims reviews for their main company are abhorrent. Doing what's right for the customer is not a priority here, if it is a priority for you I would suggest you hold out for a better company. If your a customer in the market, find a company that puts you first.

    Advice to Management

    Putting the client first will improve retention and make jobs more pleasing to agents.


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