National General Insurance Reviews | Glassdoor

National General Insurance Reviews

Updated April 22, 2017
390 reviews

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Full-time Part-time

2.8
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Barry Karfunkel
50 Ratings

390 Employee Reviews

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Pros
  • You don't have to be a top salesman to make 80k or more per year, just a hard working one (in 21 reviews)

  • Good people, good work environment (in 15 reviews)

Cons
  • Difficult work life balance due to lack of resources (in 12 reviews)

  • Worst treatment for employees but incompetent upper management (in 21 reviews)

More Pros and Cons

  1. Helpful (1)

    "Better than others"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Claims Adjuster in Los Angeles, CA
    Current Employee - Property Claims Adjuster in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National General Insurance full-time (More than 3 years)

    Pros

    For property adjusters here in CA, we are all work from home employees which is nice. We are left alone to do our job. Micro management is at a minimal. Our management team here is wonderful. I know others who have posted complaints are mostly from the auto side. I can not say much about them as we operate separate from them with different management. Very little turn over which must say something.

    I have worked for other big name insurance companies and the stress level is much less here.

    The company buys up other small companies to grow. The last one they bought was Century National Insurance. This will provide opportunities in the future.

    Cons

    We need more adjusters. Work life balance needs adjustment. Upgrade in technology is needed. No profit sharing. Benefits are average.

    Advice to Management

    How about a profit sharing plan or other type of bonus plan.


  2. "Senior Sales Representative"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Alpharetta, GA
    Former Employee - Anonymous Employee in Alpharetta, GA

    I worked at National General Insurance full-time (More than 3 years)

    Pros

    Flexible work environment and a great opportunity to make good money.

    Cons

    Market and division focused company. Always changing directions.


  3. "Licensed Sales Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent in Beaverton, OR
    Current Employee - Insurance Sales Agent in Beaverton, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at National General Insurance full-time (More than a year)

    Pros

    I made 93k last year and was in training until April. If you are motivated and know how to sell this is a great job. If you can't deal with stress you should choose another career path.

    Cons

    Working every other Saturday most of the year. Also management loves to micromanage, which can be super frustrating when your there 50 hours/week


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  5. Helpful (1)

    "The people who don't like it couldn't make it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Team Lead in Dallas, TX
    Current Employee - Sales Team Lead in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National General Insurance full-time (More than 3 years)

    Pros

    I started with the company 4 years ago as a kid with no clue what working at a big (little) company would be like. Management saw some talent and not a lot of know-how and they helped me to grow up. I've seen a lot of up and downs, as can be expected of a big (little) company. We have the assets of a huge corp but the mobility of a startup, and that ability to adapt to change is what makes us great.

    Some people don't like change.

    There is largely an open door policy. This means you can say what you want (with respect) to management, but that also comes with the real-world consequences of being told when you're wrong. I happen to like this candor. I've opened my mouth and looked like a fool once or twice, but for the most part, if my feedback is helpful, timely, and actionable, people are willing to hear it.

    Cons

    We run hot. We're a bit understaffed (which means more money making potential for the agents left) but that level of intensity isn't for everyone. Our busy season is 9 months out of the year and people are not always mentally prepared for the workload. This is why I gave work/life balance three stars.

    Advice to Management

    Continue to do what you do, which is to look inward and question everything. Question your process and ask "Can it be better?"


  6. "miserable two years of my life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Cleveland, OH
    Former Employee - Inside Sales Representative in Cleveland, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at National General Insurance full-time (More than a year)

    Pros

    Above industry pay and benefits package.

    Cons

    Where to begin.. to start the company doesn't invest in its management nor employees. The managers in both departments I was in during my career at Nationak General Insurance had no management training what so ever. They throw their management into the ocean and hope they float. Having worked prior for a billion dollar corporation and coming to National General Insurance I and many other employees had a 0% tolerance for ignorance and lack of management skills many of our managers had. There is absolutely 0% of work life balance. While I was on scheduled off on vacation and weekends management would text or call my personal phone asking me to come in or log in from home to work. Unfortunately, they make a SIMPLE and EASY job difficult due to the hostile environment. If you can place a price tag on your inner peace, happiness, and over well-being, I highly encourage you to sign your offer letter. If you have a tad bit of common sense or self respect don't even waste your time going on an interview.

    Advice to Management

    Invest in your management training and build a better culture.


  7. "Review for NGIC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Cleveland, OH
    Former Employee - Inside Sales Representative in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at National General Insurance full-time (More than 3 years)

    Pros

    The Pay is well and benefits are decent.

    Cons

    Everything else, bad management, unprofessional setup, managers and supervisors initiating and engaging in relationships with subordinates and then micro-managing/harassing the employees if the relationships does not work out. Unfair practices, no consideration for employees time or life outside of NGIC. you're expected to adhere to all schedule changes and duties at all times but there's no consideration for employees when sick, or kids needing unexpected school or medical services and ect. Benefits are cut the day the employee leaves the company, The company works off of fear tactics and there's a lot of favoritism and politics involved. You will be terminated for putting in your two week notice. A lot of great employees have been walked out a couple days after putting in a notice to part ways. You will also be discipline for exploring other opportunities outside of the company, you're placed under a radar and eventually terminated.

    Advice to Management

    All cons need to be addressed and management should attempt to get feedback from employees on issues and concerns that are communicated amongst the floor staff only in fear of being terminated for COMPLAINING. Just need to be more fair and balanced in general.


  8. Helpful (1)

    "Business Systems Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Winston-Salem, NC
    Current Employee - Anonymous Employee in Winston-Salem, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Not bad, not great. The company is growing and is a fairly stable place to work. Benefits are average and pay is slightly below average. Management is great with flexible time and PTO use. Relatively limited role from a Business Analyst perspective, mainly due to the odd and somewhat challenging structure of IT/ Development being part of a separate "sister entity". Not a bad place to begin a career out of college or changing professions. Not a ton of reasons for someone looking to grow in the career path to stick around for the long term.

    Cons

    Pay is a little low compared to other local companies. ZERO training, educational assistance. Due to this the majority of the staff does not have a very strong background in their area and has little to no knowledge of best practices.

    Advice to Management

    Invest in your employees. It really would help keep decent ones around and would help processes as a whole.


  9. Helpful (2)

    "Run as Fast as you can"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Insurance Operations Representative in Fort Worth, TX
    Former Employee - Insurance Operations Representative in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Really not many except the hours of work and some of the people you meet there.

    Cons

    Management does not know what is going on they just talk a good game to the customers/lenders and blame the employees for everything. All errors are employees fault. Really sad because employees only do what they are told to do by management. I really don't know how they even stay in business or keep any lenders. Company is very manipulative, they lie, cheat, and will do anything to try and make themselves look good as if it is not there fault. The Fort Worth office is really bad. Career opportunities are for people who know people, a lot of discrimination and sleeping around goes on there it's just bad.

    Advice to Management

    No help for the upper management.


  10. Helpful (2)

    "Poor Management - technology poor."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technology Analyst in Fort Worth, TX
    Former Employee - Technology Analyst in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at National General Insurance full-time (More than a year)

    Pros

    pay was good - but earned pay before National General bought prior company out.

    Cons

    They protect contractors more than full time employees. They don't try and retain hard working people, they would rather get cheap contractors who don't care about the company. and are there only short term till they find full time. Supervision is poor. HR is poor. Insurance plan poor.

    Advice to Management

    Keep your talent and guide and develop people. Take care of the full time people who worked hard and did not slack. Be an EEOC.. You are not.


  11. Helpful (1)

    "not the ideal working enviornment"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Cleveland, OH
    Former Employee - Claims Adjuster in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at National General Insurance full-time (More than 3 years)

    Pros

    The pay check is all.

    Cons

    It is unfortunate that employees have to work in an environment with such up side down moral and ethics. Upper management favors particular employees, I want to place emphasis on the unprofessional attitude and work that takes place in this facility by management from top level directors to lower end managers. A common theme in the office is that managers will place their work upon their subordinates- taking advantage of employees that are intelligent and have a strong work ethic. Pay scale is incredibly off- an employee that does the same work as another will get paid significantly more- regardless of performance, experience and tenure. The office is very tense and there is no privacy or boundaries.

    Advice to Management

    For the benefit and increase in your stock price- rehire upper management staff to increase efficiency and knowledge.



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