National General Insurance Employee Reviews about "hard working"

Updated Jul 27, 2020

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3.5
58%
Recommend to a Friend
76%
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National General Insurance CEO and Co-Chairman Barry Karfunkel (no image)
Barry Karfunkel
241 Ratings
Pros
  • "Great people and growing company(in 27 reviews)

  • "I would recommend to anyone seeking a great work environment with opportunities to grow within the company(in 26 reviews)

  • Cons
  • "Upper management and no training(in 28 reviews)

  • "This is NOT a place to come if you value anything approaching work life balance(in 26 reviews)

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    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Reviews about "hard working"

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    1. 5.0
      Former Employee, more than 1 year

      Great place to move upward

      Jan 10, 2020 - Customer Service Representative in Cleveland, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      NatGen really cares about its employees. I always felt appreciated by supervisors and management. There are also frequent events geared towards employee appreciation and team-building. Hard work is rewarded; within a year I was able to move up within the company to a more advanced position. I truly enjoyed working for NatGen.

      Cons

      Some people struggled keeping up with the performance metrics. It really wasn't very difficult, but if you've never had to deal with performance metrics before it can trip some people up. Basically just use common sense and do your job.

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    2. 4.0
      Current Employee, more than 3 years

      Great culture, decent pay, not perfect but I love it

      Jul 27, 2020 - Material Damage Adjuster in Winston-Salem, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pretty great culture overall, hard work is expected but generally acknowledged and rewarded

      Cons

      Sometimes work is heavy but that's job security and the nature of a job based on claims volume. Some specific areas have better culture than others but overall I've never worked in a better environment

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    3. 4.0
      Current Employee, more than 10 years

      Great place to work!

      Jan 31, 2020 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility with work schedule. Always challenging, never dull. Various promotion potential for hard working individuals and job security.

      Cons

      With an evolving company comes change and sometimes confusion.

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    4. 1.0
      Current Employee, less than 1 year

      No empowerment, despite core values

      Nov 4, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good, hard-working coworkers, and a non call center environment

      Cons

      Adjusters have no power. Managers have no power. Everything, from top to bottom, is micromanaged by one person at the top. No matter your experience, skills, or tenure - you are always wrong. Never join the total loss department.

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      5 people found this review helpful
    5. 4.0
      Current Employee, more than 1 year

      Sales Agent

      Sep 16, 2016 - Insurance Sales Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Salary is the biggest draw here. You don't have to be a top salesman to make 80k or more per year, just a hard working one. The leads are all provided for you and calling in to speak on their own accord, all you have to do is pick up the phone. The position allows you have an above average quality of life and you're going to be hard pressed to make more money elsewhere for simply talking on the phone all day. You have a voice. I genuinely feel that upper management does listen to the more senior agents as well, which is extremely valuable and I hope they never lose that. In a sales environment policies and strategies are always changing and they've made some decisions in the past that have negatively affected the sales floor but they've recognized that, listened to feedback from the senior agents and have shown the ability to find solutions that work for everyone.

      Cons

      Health Benefits are a big negative. While they do offer HSAs to help atone for the costs all their plans have very high deductibles and not a lot of perks other than just a "standard" health insurance policy. They could do better here. Work/Life Balance. Company doesn't seem to care too much about this, which is a shame. In their defense this doesn't come as a shock they never once claimed that this is a 40 hour a week job, in fact they tell you during the interview process that in order to make the big bucks you will be working 45+ hours a week. However, most people work to live, not live to work. And as someone who is planning on starting a family in the near future it would be nice if there was a way to find a middle ground. Schedule. Changes to the schedule happen extremely often which makes it hard to plan things in your personal life. Sometimes you're scheduled for 40 hours, and sometimes it's mandatory 45. You typically work every 3rd Saturday but that usually changes during the summer to every other Saturday. On those weeks you typically have an "Alt Day" during the middle of the week to take a day off yet this summer they made it mandatory to work 5 hours on those days which was a surprise. I get it from the companies perspective, they pay a lot of money to get the phone to ring so they have to have somebody available to pick it up. It can get a little frustrating in your personal life however and can cause problems when the schedule is always changing. Work from home. Right now they have limited Work from Home capacity. You can work from home in cases of emergency or if it is your scheduled day off and you would like to get extra hours but it would be nice if they could expand on this.

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      6 people found this review helpful
    6. 2.0
      Former Employee, less than 1 year

      Product Manager

      Jul 1, 2016 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The pay was good and there are good hard working employees there

      Cons

      Soul sucking enviroment with horrible management

      4 people found this review helpful
    7. 1.0
      Former Employee, more than 10 years

      Customer Service Supervisor

      Jun 8, 2016 - Customer Service Supervisor in Cleveland, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Front-line associates are devoted and hard-working. Open-minded culture which allows for a sensible work/life balance that is easy to get used to.

      Cons

      Extremely low compensation, high employee turnover rate, deeply inefficient culture, senior management is unprofessional, tons of favoritism and unethical behavior from leadership in sales and customer service, which ranges from theft and fraud, to misappropriation of funds and inappropriate inter-office relationships.

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      10 people found this review helpful
    8. 1.0
      Current Employee, more than 10 years

      Sad, sad, sad

      May 8, 2016 - Claims Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Had a loyal, dedicated and hard working staff. Owners failed the employees and the policyholders. Continuing to lose the people that made this place great and successful

      Cons

      Don't know where to start. Owners. Management being creative with numbers. Lies to employees to keep them in place until not needed any more

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      5 people found this review helpful
    9. 1.0
      Current Employee, less than 1 year

      Would not recommend to anyone

      Mar 29, 2016 - Operations Supervisor in Fort Worth, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Monday Thur Friday the hours are good and some of the employees and a couple of supervisors are real hard working honest people but it is unfortunate those are the ones who can not make changes or try and make things better it is not allowed.

      Cons

      Management is the worst I have ever seen in my 60 years of life not sure why or where they obtain these new unskilled no people skills from, Really sad place to work, the pay is not very good and the medical insurance is very expensive. But the management will surely run out all the employees and that division into the ground. Would not trust them with any of my insurance needs. Most recently they really hired the worst ever in Management.

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      6 people found this review helpful
    10. 1.0
      Former Employee, less than 1 year

      Hell on Earth

      Nov 26, 2015 - Commercial & RV PD Adjuster in Cleveland, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      My hard working co-workers and the salary. I also learned more in the 11 mos I was there than I could have learned in 8 years at Progressive.

      Cons

      No amount of money can compensate for your lost emotional well being. Used vacation time to work from home in a futile attempt to get caught up. Management would have the balls to sit across from you and ask what YOU think YOU can change to be more "productive". 15 new Commercial PD claims a day, most days. Impossible expectations. Angry customers. Like I said, Hell on Earth.

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      7 people found this review helpful
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