National Government Services Reviews | Glassdoor

National Government Services Reviews

Updated Oct 2, 2019

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2.9
StarStarStarStarStar
Rating TrendsRating Trends
39%
Recommend to a Friend
39%
Approve of CEO
National Government Services CEO Sandra Miller (no image)
Sandra Miller
28 Ratings
Pros
  • "Work from home, good culture, great people(in 20 reviews)

  • "Great benefits - as a subsidiary of Anthem all the perks and benefits Anthem associates receive are passed along to NGS associates(in 9 reviews)

Cons
  • "Internal Anthem transfers don't happen because once you land in the poisoned well of NGS, no one wants you(in 12 reviews)

  • "We've tried to explain to upper management how stressful it's become and they made it clear they won't change it back(in 9 reviews)

More Pros and Cons
  1. "Customer Care Rep"

    StarStarStarStarStar
     

    I worked at National Government Services

    Pros

    Clean working environment, many employee benefits

    Cons

    Lact of securing new contracts

    National Government Services2018-02-05
  2. "Great job experience, unfavorable work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Written Correspondence in Denison, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at National Government Services full-time for more than 3 years

    Pros

    Flexible scheduling allowed for balance between work and family. Good benefits.

    Cons

    Poor management, inner office drama.

    National Government Services2019-10-03
  3. "Financial Operations Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Financial Operations Specialist 
    Neutral Outlook
    No opinion of CEO

    I worked at National Government Services full-time for more than 3 years

    Pros

    The federal holidays were nice.

    Cons

    Some of the leadership team are rude and few managers are micromanagers

    Advice to Management

    Promote people to leadership positions that embody team-unifying practices.

    National Government Services2019-07-23
  4. "Review"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 

    I worked at National Government Services full-time for more than a year

    Pros

    Experienced a great deal of job autonomy.

    Cons

    No negative comments to share.

    National Government Services2019-06-24
  5. Helpful (1)

    "The place went down hill fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Upper Management in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at National Government Services full-time for more than 10 years

    Pros

    Good benefits and decent pay.

    Cons

    CEO tried to turn it into a beltway contractor. The company lost its midwest values and went to crap.

    Advice to Management

    Focus on what you are good at.

    National Government Services2019-05-31
  6. Helpful (1)

    "Pat stinks for responsibility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Grievance and Appeals Specialist in Harrisburg, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at National Government Services full-time for more than 10 years

    Pros

    Work at home availabilty is great

    Cons

    No raises n bonuses stink. Lack of communication . Lots of micro management

    Advice to Management

    Listen and communicate with employees. We are not robots. We are humans and you expect too much for little pay and no raises.

    National Government Services2019-03-10
  7. "Infrastructure Analyst Sr."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Infrastructure Analyst in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at National Government Services full-time for more than a year

    Pros

    Benefits through Anthem. Generous PTO. The folks on my team were a pleasure to work with. Technology was decent.

    Cons

    Work-Life balance was non-existent. Literally could not plan our lives because of 12 hour maintenance windows or staying on conference calls until 4am. Expected to drive down to data center (2+ hour drive from home) with absolutely no notice or planning. Executive leadership tried to move IT assets around to be owned by “subsidiaries” or other parts of the organization so that they would. It be on NGS books. A... feeble attempt at keeping their bill rate to CMS down. Executive and middle Leadership was completely unqualified for the positions they held. The CIO was let go a while back. Something that should have happened long ago. The CIO was completely incompetent and lacked leadership skills on so many levels. The company lost many federal contracts and now is barely a shell of what it used to be. Many locations have closed. Many local buildings in Indy that were once occupied are empty and the parking lot is a ghost town.

    Show More

    Advice to Management

    Give up.

    National Government Services2019-03-05
  8. "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Manager 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at National Government Services full-time for more than 10 years

    Pros

    Great group of people and the benefits are great!

    Cons

    Need to work on Work life balance

    National Government Services2019-01-28
  9. "Customer care representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Harrisburg, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at National Government Services full-time for more than 5 years

    Pros

    Decent insurance, decent office, nothing else.

    Cons

    Management is a nitemare. Changing directives constantly. Fire good people who were older but very dedicated. Train them to a new position then switch them somewhere else, then let them go and send their jobs out of state. Now repost same jobs at 1st location. Micromanage phone 📱 calls. No raises. Bonus/yrly reviews ended equal no increase.

    Advice to Management

    Too much trouble to be ignored.

    National Government Services2018-12-27
  10. "No Raises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at National Government Services full-time

    Pros

    Benefits and work/life balance

    Cons

    You will not receive a raise unless you are promoted to another position that has a higher wage

    National Government Services2018-10-29
Found 104 reviews