National Government Services Reviews | Glassdoor

National Government Services Reviews

Updated March 30, 2018
92 reviews

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3.0
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Sandra Miller
28 Ratings

92 Employee Reviews

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Pros
  • Work from home available for most full time employees (in 18 reviews)

  • Great benefits - as a subsidiary of Anthem all the perks and benefits Anthem associates receive are passed along to NGS associates (in 9 reviews)

Cons
  • We've tried to explain to upper management how stressful it's become and they made it clear they won't change it back (in 9 reviews)

  • No regard or understanding of what is involved or work life balance (in 5 reviews)

More Pros and Cons

  1. "Customer Care Rep"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Clean working environment, many employee benefits

    Cons

    Lact of securing new contracts


  2. "Constant Adjustment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at National Government Services full-time (More than 8 years)

    Pros

    I was at NGS for several years, most of which were fabulous. Competitive pay, vacation time and other benefits. Yearly bonus program. Very diverse. Ability to work from home for past 5 years

    Cons

    Due to constant contractor bidding for work, uncertainty always loomed. Poor review process and management interaction. Although staff on front line is very intelligent, very little positive feedback and absolutely no security (of which constantly reminded).

    Advice to Management

    Management should provide more positive feedback when warranted. Establish a better review process to enhance employee's satisfaction and interest in staying with NGS. All offices should be more open to work at home associates and provide more technical support and understanding to WAO associates. Admission that the "frontline" associates are the backbone of the organization. With good customer care given to the provider community profits will continue. Without this..................

  3. "Financial Ops tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Ops Tech in Harrisburg, PA
    Former Employee - Financial Ops Tech in Harrisburg, PA
    Recommends

    I worked at National Government Services full-time (More than 5 years)

    Pros

    Salary is up to standard and AIP every year.
    Good working environment.
    Does things to keep moral up.

    Cons

    Managers not always available (door close approx 80% of the day).


  4. "Financial spec"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Representative in East Syracuse, NY
    Current Employee - Representative in East Syracuse, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at National Government Services full-time (More than 5 years)

    Pros

    Knowing the job well, always a challenge

    Cons

    Goverment contract, pay very low benefits too expensive

    Advice to Management

    Treat us like adults. Working with your employees only motivates them more!


  5. "NGS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at National Government Services full-time

    Pros

    Pay is competitive, depends on location.

    Cons

    Micromanagement, focus on "hours worked" rather than productivity, allowing experienced associates to retire/leave without the benefit of training new hires,

    Advice to Management

    Fear management is no way to operate a business.


  6. Helpful (3)

    "Rome is Burning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at National Government Services full-time (More than 5 years)

    Pros

    I met some very talented people there. (They all leave eventually).

    Cons

    Upper tier and executive management. All the cons start there. Directors through VPs are littered with cronyism, prejudice and mediocrity. This blinds them from selecting people based on ability, talent, growth and investment. The old guard is old and aging and clinging dearly to their bloated paychecks and bonuses at the expense of an expedient, well-trained and talented workforce. They take on these contracts with reduced staff to perform the work, instituting mandatory overtime, completely obliterating the work/life balance they love to preach about. The staff is overworked, underpaid and excoriated for their efforts. Upper management is rewarded with large bonuses meted out by the parent company, Anthem, and bonuses from the client for money saved. The staff is excluded through reductions in force before bonus payout time (so they no longer qualify), no backup for earned PTO time, elimination of bonus or reduction in amount rewarded or other arbitrary designations to inflate the performance dollars, but starve the base. But hey, free pizza on your mandatory shift everyone! Several re-organizations have yielded little or no improvement. The workforce is institutionally miserable (i.e. they don't realize how unhappy they really are there until they leave). Internal Anthem transfers don't happen because once you land in the poisoned well of NGS, no one wants you.

    Advice to Management

    Take care of the people and the people will take care of you. Your lack of integrity inspires no loyalty or respect. Stop ignoring the human element of your workforce.


  7. "Sinking Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at National Government Services full-time

    Pros

    Benefits package is good but keeps getting chipped away. hours are flexible. Work at home

    Cons

    Reductions in staff. Top heavy in management. Poor decisions by senior management, Contract work not stable.

    Advice to Management

    Listen to your staff. Plan ahead and be proactive instead of reactive to changes in the industry. Cut cost with reducing higher up, not staff that processes work.

  8. "work reduction"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Government Services full-time

    Pros

    Good co-workers and on the job training

    Cons

    Team silos and lack of loyalty


  9. "RIFd"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    There are a lot of good people employed and working hard. Conversion from a Title 18 contractor to a competitive contractor is underway.

    Cons

    Business development pipeline, which is important to a government contractor, has never been fully developed. In 4 years, there were 5 VP of BD. Proposal solutions not fully thought through to be competitive.

    Advice to Management

    Keep bringing in people with government contracting experience.


  10. "Used to be a great company - Going downhill fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at National Government Services full-time

    Pros

    There are some great managers and employees on the front lines.

    Cons

    Upper management doesn't listen to or value associates
    Extremely low pay for hourly employees
    Can't win any new contracts
    High turnover rate
    Culture of backstabbing and secrecy
    Relies too heavily on contractor support for core business needs (IT mostly)
    Health insurance is pretty bad
    No advancement opportunities
    Poor leaders keep getting promoted
    Even though there is a non-retaliation policy, when someone speaks up about something, they are treated poorly afterwards.

    Advice to Management

    Pay your employees what they're worth!! Listen to your front line mangers and employees and value their opinions. Stop promoting crappy leaders into higher level positions.


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