National Government Services Reviews | Glassdoor

National Government Services Reviews

Updated May 23, 2018
96 reviews

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3.1
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Sandra Miller
28 Ratings

96 Employee Reviews

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Pros
  • "Work from home available for most full time employees" (in 18 reviews)

  • "Great benefits - as a subsidiary of Anthem all the perks and benefits Anthem associates receive are passed along to NGS associates" (in 9 reviews)

Cons
  • "We've tried to explain to upper management how stressful it's become and they made it clear they won't change it back" (in 9 reviews)

  • "No regard or understanding of what is involved or work life balance" (in 5 reviews)

More Pros and Cons

  1. "Customer Care Rep"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Clean working environment, many employee benefits

    Cons

    Lact of securing new contracts


  2. "Auditor 2"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great benefits, flexible schedule, great pay

    Cons

    Large workload with not a lot of staff

  3. "I enjoy it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Audit & Reimbursement II in Indianapolis, IN
    Current Employee - Audit & Reimbursement II in Indianapolis, IN
    Recommends

    I have been working at National Government Services full-time (More than 3 years)

    Pros

    I enjoy it. Parent company, Anthem, enables this company to be competitive via its benefit package. Flex work schedule too.

    Cons

    Company is a government contractor in a niche market, so every 5-10 contracts it performs work on are up for bid. It can become quite stressful during that time just because of the uncertainty of the retaining or gaining new contracts.


  4. "Solid company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Government Services full-time

    Pros

    Very basic employment nothing to brag about

    Cons

    trial by fire environment, thrown in the deep end quite a bit


  5. "Lots of uncertainty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at National Government Services full-time

    Pros

    Solid parent company (Anthem).

    Cons

    Top heavy with too many layers of management. Future feels very uncertain.

    Advice to Management

    Be visionaries. Lead. People are scared about the uncertainty.


  6. "Constant Adjustment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at National Government Services full-time (More than 8 years)

    Pros

    I was at NGS for several years, most of which were fabulous. Competitive pay, vacation time and other benefits. Yearly bonus program. Very diverse. Ability to work from home for past 5 years

    Cons

    Due to constant contractor bidding for work, uncertainty always loomed. Poor review process and management interaction. Although staff on front line is very intelligent, very little positive feedback and absolutely no security (of which constantly reminded).

    Advice to Management

    Management should provide more positive feedback when warranted. Establish a better review process to enhance employee's satisfaction and interest in staying with NGS. All offices should be more open to work at home associates and provide more technical support and understanding to WAO associates. Admission that the "frontline" associates are the backbone of the organization. With good customer care given to the provider community profits will continue. Without this..................


  7. "Financial Ops tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Ops Tech in Harrisburg, PA
    Former Employee - Financial Ops Tech in Harrisburg, PA
    Recommends

    I worked at National Government Services full-time (More than 5 years)

    Pros

    Salary is up to standard and AIP every year.
    Good working environment.
    Does things to keep moral up.

    Cons

    Managers not always available (door close approx 80% of the day).

  8. "Financial spec"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Representative in East Syracuse, NY
    Current Employee - Representative in East Syracuse, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at National Government Services full-time (More than 5 years)

    Pros

    Knowing the job well, always a challenge

    Cons

    Goverment contract, pay very low benefits too expensive

    Advice to Management

    Treat us like adults. Working with your employees only motivates them more!


  9. "NGS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at National Government Services full-time

    Pros

    Pay is competitive, depends on location.

    Cons

    Micromanagement, focus on "hours worked" rather than productivity, allowing experienced associates to retire/leave without the benefit of training new hires,

    Advice to Management

    Fear management is no way to operate a business.


  10. Helpful (3)

    "Rome is Burning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at National Government Services full-time (More than 5 years)

    Pros

    I met some very talented people there. (They all leave eventually).

    Cons

    Upper tier and executive management. All the cons start there. Directors through VPs are littered with cronyism, prejudice and mediocrity. This blinds them from selecting people based on ability, talent, growth and investment. The old guard is old and aging and clinging dearly to their bloated paychecks and bonuses at the expense of an expedient, well-trained and talented workforce. They take on these contracts with reduced staff to perform the work, instituting mandatory overtime, completely obliterating the work/life balance they love to preach about. The staff is overworked, underpaid and excoriated for their efforts. Upper management is rewarded with large bonuses meted out by the parent company, Anthem, and bonuses from the client for money saved. The staff is excluded through reductions in force before bonus payout time (so they no longer qualify), no backup for earned PTO time, elimination of bonus or reduction in amount rewarded or other arbitrary designations to inflate the performance dollars, but starve the base. But hey, free pizza on your mandatory shift everyone! Several re-organizations have yielded little or no improvement. The workforce is institutionally miserable (i.e. they don't realize how unhappy they really are there until they leave). Internal Anthem transfers don't happen because once you land in the poisoned well of NGS, no one wants you.

    Advice to Management

    Take care of the people and the people will take care of you. Your lack of integrity inspires no loyalty or respect. Stop ignoring the human element of your workforce.


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