National Grid USA Reviews | Glassdoor

National Grid USA Reviews

Updated February 13, 2019
433 reviews

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3.5
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National Grid USA CEO John Pettigrew
John Pettigrew
69 Ratings

Employee Reviews

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Pros
  • "Great work life balance and atmosphere to work" (in 31 reviews)

  • "Good Benefits and Great PTO Options" (in 38 reviews)

Cons
  • "Upper management severely out of touch" (in 21 reviews)

  • "Senior Management out of touch with rank and file due to middle management manipulation" (in 10 reviews)

More Pros and Cons

  1. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Syracuse, NY
    Current Employee - Customer Service Representative in Syracuse, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Grid USA full-time (More than 3 years)

    Pros

    Benefits, people are nice

    Cons

    Hours change a lot


  2. "Great pay but insanely frustrating place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at National Grid USA full-time (More than a year)

    Pros

    Pay is great, benefits seem great too.

    Cons

    Company is so inefficient, wastes $ which is easy for a monopoly I suppose, and the IT infrastructure is a joke. Getting anything done is the biggest most pathetic waste of time ever. And yet, they continue to outsource ensuring the pain goes on well into the future, so foolish.

    Advice to Management

    Invest in your people, consolidate departments and bring all of your support back in house, hire knowledgeable professionals instead of cheap idiots, then you can actually get things done.

  3. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Northborough, MA
    Current Employee - Customer Service Representative in Northborough, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at National Grid USA full-time (More than 3 years)

    Pros

    There is potential to make money if you put in the hours. There are some great people that work for the company.

    Cons

    Completely unorganized! Upper management creates pilot programs to “help” only they have absolutely no idea what the representative nor the customer needs. The priorities of management are how the department looks on paper, which unfortunately go ahead of the individual employees or even the customer. Also, seems the employees that work hard and go above and beyond go completely unnoticed. The union also is pretty much nonexistent! There are absolutely no checks and balances here ! Also, the training and communication is pretty much nonexistent! If you don’t have the drive to teach yourself, expect to be completely unprepared for your job. The way customer service is run seems they are aware it’s a stepping stone, with absolutely no regard for “first call resolution” that the company preaches.

    Advice to Management

    I would suggest 100% revamping the training and maybe try sitting through even a day of training! Also, maybe actually listening to reps when you ask for our opinions. Also would suggest upper management being present and witnessing the basics before adding pilots that actually hinder us from doing our jobs. I am 100% aware of the bigger picture but the disorganization of this company blows my mind!


  4. "NG PM"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at National Grid USA (More than 5 years)

    Pros

    Good Benefits and Great PTO Options

    Cons

    Executive Management needs to be more communicative


  5. "National Grid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Construction in Brooklyn, NY
    Current Employee - Construction in Brooklyn, NY

    I have been working at National Grid USA full-time

    Pros

    Great money and benefits

    Cons

    Petty employees, not a solid union


  6. Helpful (3)

    "Okay company overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer
    Current Employee - Engineer
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at National Grid USA full-time (More than 5 years)

    Pros

    Good Stock options, somewhat competitive salary structure, average vacation time

    Cons

    Lots of office politics, old school "good ol boys network" feel with some of the legacy management personnel, office politics etc. brunt of the workload is delegated down by mid/upper management to the front line supervisors who are overworked and carry the brunt of the responsibilty when stuff hits the fan


  7. Helpful (3)

    "Need managers that manage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Surveyor in Providence, RI
    Former Employee - Senior Surveyor in Providence, RI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at National Grid USA full-time (More than 3 years)

    Pros

    The bennies and work hours.

    Cons

    Oppressive work environment, lackluster management.

    Advice to Management

    Talk to your employees more often.

  8. "Not a very good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Engineer in New York, NY
    Current Employee - Lead Engineer in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at National Grid USA full-time (More than 5 years)

    Pros

    Some work life balance available depending on your manager

    Cons

    horrible work environment, cut throat competition, employees treated very badly and discrimination exists. Does not care about public safety or its employees safety unless they can use it to disciplines workers, Leads by intimidation. Locked out it’s workers for 7 month cutting their family’s health insurance to strip new hires of their benefits.

    Advice to Management

    Respect your employees


  9. Helpful (1)

    "The worst place ever. I just left the place in less than 3 months."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Waltham, MA
    Former Employee - Engineer in Waltham, MA
    Doesn't Recommend
    Negative Outlook

    I worked at National Grid USA (Less than a year)

    Pros

    Benefits and flex hours are just a joke. They offer it during the interview but once hired, despite knowing your circumstances they simply deny it. Very misleading.

    Cons

    Regret every moment spent there. The company treats employees badly and discrimination is the norm despite their prententious slogan for diversity and inclusiveness.

    Advice to Management

    Learn to treat people with respect no matter what their sexual orientation is rather than humiliating or disrespecting them.


  10. Helpful (2)

    "Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at National Grid USA full-time

    Pros

    Good benefits, good work life balance, central location

    Cons

    Old culture, gossip atmosphere, upper management believes more in stock delivery than employee satisfaction

    Advice to Management

    New team required that is more employee focused