National Grid USA Reviews | Glassdoor

National Grid USA Reviews

Updated May 24, 2017
305 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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National Grid USA CEO John Pettigrew
John Pettigrew
15 Ratings

305 Employee Reviews

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Pros
  • Great work/life balance, salary & benefits (in 23 reviews)

  • Pros: Good benefits, opportunity to move around within company (in 27 reviews)

Cons
  • Upper management needs to be more on point and in tune (in 15 reviews)

  • Senior management needed to be more repsonsive (in 7 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Truly a wonderful company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor Contractor Oversight in New York, NY
    Current Employee - Supervisor Contractor Oversight in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Grid USA full-time (More than a year)

    Pros

    Salaries, benefits, company culture, people. Bonus structures are extremely rewarding and the company definitely tries hard to care about all employees no matter how small.

    Cons

    Sometimes difficult to change the business in a positive way. Can be lots of red tape / challenges which can slow advancements down.

    Advice to Management

    Trusting employees to do their job is crucial and sometimes lost by the union / management divide (mostly for good reason) but I find that if people respect and like you, they are more willing to go out of their way for you, especially in regards to union employees who have a very defined job description where it may be frowned upon to go above and beyond normal expectations.


  2. "Fair and balanced"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative I in Northborough, MA
    Current Employee - Customer Service Representative I in Northborough, MA
    Approves of CEO

    I have been working at National Grid USA full-time (More than a year)

    Pros

    Stability and ability to grow allow employees to really benefit and want to come into work

    Cons

    Policy changes are implementedvery slowly due to heavy regulation by government entities


  3. Helpful (1)

    "Call center representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Syracuse, NY
    Former Employee - Customer Care Representative in Syracuse, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at National Grid USA full-time (More than a year)

    Pros

    Great managers. Training was very informative and the trainer was very good . Your managers are always there for you and want you to succeed . Insurance benefits were great . Pay rate the best I have seen for call center agents.

    Cons

    Very fast paced work environment Need to be prepared to dive right in when you get on the phones . Some days you will take 100 calls a day . Customers can be angry due to the nature of the Business but the company gives you a lot of tools to be able to handle every difficult situation that could arise .

    Advice to Management

    Be bit more lenient with quality and assurance when it comes to call times so the agent is able to give all ther focus to the customer on the line . Once faced with time restraints all agents tend to get preoccupied with adherence instead of providing exceptional customer service . Extending call times a bit for the agent to fully engage with customer will give a better chance of a one call resolution, leading to less call backs and fewer angry customers.


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  5. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brooklyn, NY
    Former Employee - Anonymous Employee in Brooklyn, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at National Grid USA full-time (More than 10 years)

    Pros

    Generous benefits package and flex schedule

    Cons

    Limited opportunities to advance career


  6. Helpful (1)

    "Associate analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Analyst in Waltham, MA
    Former Employee - Associate Analyst in Waltham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at National Grid USA full-time (More than a year)

    Pros

    Good pay and good benefits

    Cons

    There are none at this time


  7. "Executive Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant in Waltham, MA
    Current Employee - Executive Assistant in Waltham, MA

    I have been working at National Grid USA full-time (More than 10 years)

    Pros

    Many opportunities for growth within the business.

    Cons

    Daily commute to Waltham is unpleasant.


  8. "great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Procurement in Syracuse, NY
    Current Employee - Procurement in Syracuse, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Grid USA full-time (More than a year)

    Pros

    great benefits, advancement opportunities, relaxed environment,

    Cons

    supervisors without leadership skills,

    Advice to Management

    have supervisors/managers take leadership classes


  9. "Growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Solution Architect in Waltham, MA
    Current Employee - Lead Solution Architect in Waltham, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at National Grid USA full-time (More than a year)

    Pros

    Good Work Culture
    Good work, personal time balance

    Cons

    Project management driven
    low weight age to specialization


  10. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Waltham, MA
    Current Employee - Engineer in Waltham, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at National Grid USA full-time (More than a year)

    Pros

    Decent work/life balance
    Decent salary
    Decent benefits
    Employee stock purchase plan
    Health/medical plans offered

    Cons

    Sometimes storm duty is required for restoration efforts
    50 hour weeks
    Sometimes have to choose between doing quality work and meeting timelines

    Advice to Management

    Realize that there will be incredible turnover by good engineers in departments where it's sometimes required that they choose between doing quality work and timelines. Good engineers don't want to rush work that is not meant to be rushed and will continue to leave for other departments until the absurd timelines are sorted out


  11. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Maintenance & Operations in Northborough, MA
    Current Employee - Account Maintenance & Operations in Northborough, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Grid USA full-time (Less than a year)

    Pros

    positive work environment, great benefits, management is good, good union

    Cons

    Having to clock in and out most of the time when you leave your desk is a bit of a downside

    Advice to Management

    better starting pay for this job position. Better raises


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