National Grid USA Reviews | Glassdoor

National Grid USA Reviews

Updated December 18, 2016
46 reviews

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National Grid USA CEO John Pettigrew
John Pettigrew
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46 Employee Reviews

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Pros
  • Great work/life balance, salary & benefits (in 21 reviews)

  • Good benefits and leadership is stable (in 22 reviews)

Cons
  • Not a great company culture, very much the feeling that upper management is looking out more for the bottom line than employees (in 15 reviews)

  • Senior management needed to be more repsonsive (in 7 reviews)

More Pros and Cons

  1. "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New Hyde Park, NY
    Current Employee - Anonymous Employee in New Hyde Park, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at National Grid USA full-time (More than 8 years)

    Pros

    some work life balance and some good co workers.

    Cons

    Slavish culture, need to know someone to move up and grow, lots of nepotism, no respect for culture, diversity, minority, just a big show to the world that the company is respects minority. Women and people of color are given insignificant roles while the significant roles are reserved for the elite class.

    Advice to Management

    advanced diverse and new generation into leadership roles. change the dinosaur culture.


  2. Helpful (1)

    "Finance Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Director in Boston, MA
    Current Employee - Financial Director in Boston, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at National Grid USA full-time (More than 5 years)

    Pros

    Stable and free from real world economic challenges; provides essential services to customers served. Some teams genuinely committed to making a difference

    Cons

    Leadership too reliant on outside consultants rather than investing in and backing inside talent. Advancement almost totally dependent on political maneuvering; not a meritocracy

    Advice to Management

    Reconnect with reality and address real fundamental issues


  3. "Energy Efficiency Beware!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Waltham, MA
    Former Employee - Anonymous Employee in Waltham, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at National Grid USA full-time (Less than a year)

    Pros

    I can only speak on behalf of the energy efficiency department as I am not familiar with the company as a whole - there are no pros.

    Cons

    No work life balance. You are expected to work 12+ hour days with no lunch break, or be looked down upon because you stepped away from your desk, then management will find you and interrupt you on your lunch. Beware of job descriptions, they will promise you a very detailed and challenging job however you will end up getting information fed to you that you simply regurgitate. Challenge is not welcome, according to upper management you are always wrong, even when you have a stronger educational background then your superiors. Very high turnover, no retention; probably due to the fact that HR has no idea what is going on in the departments. They do not give exit interviews and they are not available when you actually go to quit! Anyone applying for energy efficiency run for the hills, everyday is a disrespectful nightmare.

    Advice to Management

    When asked about whether National Grid supports continuing education for those who are licensed do not respond by telling your employees to let your license become inactive if we do not need it directly for the position. Have some respect for the hard work and dedication we have put in to get to where we are.


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  5. Helpful (1)

    "Clueless Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Absolutely none to think of

    Cons

    Terrible leadership. High turnover.


  6. Helpful (2)

    "Lead Technical Role"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Analyst in Waltham, MA
    Former Employee - Technical Analyst in Waltham, MA
    Doesn't Recommend
    Disapproves of CEO

    I worked at National Grid USA (More than 3 years)

    Pros

    Some helpful, thoughtful people in similar roles.

    Cons

    An outdated IT infrastructure plagued by slowness and bureaucracy. Still remnants of the old utility world where nepotism ruled. Observed poor management techniques including teaming arrangements/favoritism that I remember from the 3rd grade.

    Advice to Management

    Re-evaluate the problems in the management ranks.


  7. Helpful (2)

    "This company is a disaster, but the IS/IT dept is just plain terrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Hicksville, NY
    Current Employee - Senior Analyst in Hicksville, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at National Grid USA full-time

    Pros

    I cant speak for the rest of the business, but Information Services Managers/Directors are never around, they are always traveling to the UK, Waltham or they work from home- everyone can do whatever they please here. Work from home option is available to everyone and this is what keeps most people in their places here. You can steal as much time as you want, no one will know ! its very easy to install "don't sleep" software on your computer , nothing is traced, and its also quite simple to run another business from your desk or from your home at National Grid,no one pays attention. Pay is pretty high for doing close to nothing all day.

    Cons

    IS managers have no idea what they are doing,all of them are old timers who are basically wasting away and dragging this business w them. Most of the IS business is outsourced or contracted out to different vendors, and these are the people who are running this company. These "managers" waste so much consumer money on traveling back and forth to the UK for "meetings" but nothing is ever accomplished. Their technology is from 1990 software is running windows Xp. Their infrastructure is so old,unsafe, and easily hacked.Their offices are disgusting, and there is zero employee morale.

    Advice to Management

    Best advice--Sell National Grid US back to a US based company or relinquish this business altogether. But if you do decide to keep it, then you should know that your IS managers are incapable of running IS successfully,they should all be fired at once. Bring in top business analysts and consultants from top firms to help w the transition and hire new blood. If this wasn't a monopoly, National Grid would be out of business a long long time ago. You guys are going down. IS is eating all the money due to your incompetent leads.


  8. "RUN really really fast"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Union Emmployee in Syracuse, NY
    Former Employee - Union Emmployee in Syracuse, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at National Grid USA full-time (More than 5 years)

    Pros

    Decent pay, decent benefits, close to home

    Cons

    Mgt really needs to get their act together. Stop with the me, me, me. This could have been a deccnt place to work. Instead of everyone looking to leave.

    Advice to Management

    Get over yourselves treat employees with dignity and respect.Get on the same page and treat everyone equally


  9. Helpful (4)

    "Company ditchin older employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at National Grid USA (More than 3 years)

    Pros

    Good Benefits, great salary if you are part of their 'reorganization Club.

    Cons

    If you are over 50, they will demote you and transfer your job to another location without a raise or bonus. The Company slogan is 'Believe in Zero'.
    They hired young people without any real experience and expect them to create the perfect world.
    Upper Management do not care about anyone that will speak their mind.
    Suddenly you are stupid. If, after years of great performance reviews, you’re getting reprimanded for things everyone does, or being nitpicked for things the company didn’t care about before, it’s possible that the company is gearing up for what I call the “suddenly stupid defense.” They’re building a case to get rid of you for poor performance – trying to show a “legitimate reason” other than age for firing you. If you’re being targeted for write-ups when younger employees do the same things and aren’t written up,

    Advice to Management

    No matter how many work procedures are pushed to be prepare in order to release an employees severance pay, you will never capture a person's work ethic,pride and knowledge in a month. Older employees are people too.


  10. Helpful (2)

    "Flexible but doesn't pay well."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Analyst in Waltham, MA
    Current Employee - Lead Analyst in Waltham, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at National Grid USA full-time (More than 8 years)

    Pros

    Flexible schedule (most people arrive to work early 7am or so and then leave early by 4pm or so). Many people work from home one day each week. Employees are nice and down-to-earth.

    Cons

    Extremely difficult to get promoted or advance your career. Employees aren't valued. Revolving door of upper management & big severance packages these folks. Constantly throwing away lots of money (to expensive consultants) to fix simple issues that could be handled (successfully) by employees; the fixes are never implemented well and lead to more issues. Always cutting costs. Have had a 0% raise twice in the last eight years. Bonus structure continues to change resulting in smaller checks each year. The Finance Organization just did a mass demotion (employees who were Directors are now Managers, Managers are now Lead Analysts, and Lead Analysts are now Senior Analysts). Unclear why people were demoted.

    Advice to Management

    Pay employees a competitive salary and at least pretend to value employees.


  11. Helpful (1)

    "Customer Service"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Ability to move up in the company
    Good Benefits

    Cons

    Low starting pay
    Union can be hassle



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