National Grid USA Reviews | Glassdoor

National Grid USA Reviews

Updated January 3, 2017
39 reviews

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National Grid USA CEO John Pettigrew
John Pettigrew
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39 Employee Reviews

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Pros
  • Great work/life balance, salary & benefits (in 21 reviews)

  • Good benefits and leadership is stable (in 22 reviews)

Cons
  • Not a great company culture, very much the feeling that upper management is looking out more for the bottom line than employees (in 15 reviews)

  • Senior management needed to be more repsonsive (in 7 reviews)

More Pros and Cons

  1. "A good company that moved to just ok."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at National Grid USA full-time

    Pros

    Lot's of latitude to try different jobs

    Cons

    Have short attention spans, never wait long enough for new ideas to work out before moving on to the next shiny object.

    Advice to Management

    Stay focus on the core mission which is to provide electric and gas to customers. Realize that customer needs are changing but you need to listen to them.


  2. Helpful (2)

    "Highly skilled employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brooklyn, NY
    Current Employee - Anonymous Employee in Brooklyn, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at National Grid USA full-time (More than a year)

    Pros

    buy a vacation week, some opportunity to work from home in some departments

    Cons

    Over reliance on UK EEs that cost the company a ton of money. Should build US capability with full time US EEs, not UK EEs or consultants. Low skilled people whether from UK or US. Not many Ivy League educated or best practices happening here. People work hard (long hours) but not smart (manual fixes to reports, cutting pieces of paper on papercutters, buying own supplies). I doubt the Brit invasion will stop because of Brexit. I was told by one seemingly well-regarded UK employee, "I don't care about metrics ... I stay far away from numbers as possible" and things like, "You Americans don't know how to make tea", and "You Americans are too uptight" (in response to advising a UK colleague that perhaps they don't want to use a game called, "Chinese whispering game" which has negative connotations). See? elitist attitude. My department is run on fear.

    Advice to Management

    STOP sending UK EE's over that have an elitist attitude. Build capability in US, STOP importing people like UK EE's that cost the company a lot of money (housing, etc.) and up skill your workforce (it's called workforce planning, fyi), then FIRE the consultants! One consulting company has been at NG for over 8 years.


  3. "Employment"

    Star Star Star Star Star
    Former Employee - IT Specialist in Franklin, MA
    Former Employee - IT Specialist in Franklin, MA
    Doesn't Recommend

    I worked at National Grid USA (More than 3 years)

    Pros

    Good for people that like a stable env

    Cons

    Runs like a big government entity...very slow and political


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  5. "paper pusher position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Nurse Practitioner
    Former Employee - Nurse Practitioner
    Doesn't Recommend
    No opinion of CEO

    I worked at National Grid USA full-time

    Pros

    Employees are nice, pay is fair

    Cons

    Not really a job to maintain or develop skills. You put together your own charts, clean the office, sometimes take out the trash. Work alone. There are no "medical" people in administration. Conflicts between employee wanting employee back at work, employees not feeling well enough, always in the middle. No lunch results in 9 hour days 7-4. No control over schedule

    Advice to Management

    Get Medical help in Management. Respect that PAs and NPs are highly trained.


  6. Helpful (1)

    "Solid Company, Yet Quite Ho Hum."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Waltham, MA
    Current Employee - Anonymous Employee in Waltham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Grid USA full-time (More than 10 years)

    Pros

    Good work/family life balance; nice flexibility. Safety and communications is very strong within the culture. Great gym and cafeteria at Waltham building.

    Cons

    Management employees (as opposed to union personnel) seem to know their job well, but don't appear to be subject matter experts in their field. Metrics don't exist by which true employee competence is gauged or tracked. Employees are rarely pushed to think creatively to accomplish innovation. If you really know what you're doing, you may become disappointed that the bar is set so low, and that everyone seems fine with that. Competency and skill set development is discouraged. Personally, I was ridiculed within my own team for having earned a global certification, which was disappointing. Compensation is based upon a popularity contest with those team members whom socialize/golf/drink with key players after work. Workforce is a bit timid, because 1,200 employees were fired a couple years ago and replaced with contractors. Accomplishing the simplest of tasks requires outsourced calls to other states/countries. Leaving as soon as a land a similar position elsewhere.

    Advice to Management

    Value all persons in the team, regardless of title, because years having worked for the company does not necessarily equate to strong skill-set. Everyone is capable of good ideas.


  7. "Lead Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Holtsville, NY
    Former Employee - Anonymous Employee in Holtsville, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Salary and Benefits attractive but getting worse each year..

    Cons

    Do nothing to encourage talented long-term employees to stay.

    Advice to Management

    Plan for the future.


  8. "intern"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    It is a great place to work. Really nice people

    Cons

    can be boring if you're not interested in the work.


  9. "Collection Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brooklyn, NY
    Current Employee - Anonymous Employee in Brooklyn, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at National Grid USA full-time (Less than a year)

    Pros

    Easy Commute Near all Bus and Trains, Quiet office and your own desk

    Cons

    No room for advancement,everything is based on seniority and who you know, different contracts in place with a cap salary of 14.00 max within 5 years.

    Advice to Management

    Recognize Employees for the work they do, Not who you know


  10. Helpful (1)

    "salary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Engineer in Waltham, MA
    Current Employee - Senior Engineer in Waltham, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good salary, former electric mgmt WAS WONDERFUL!!!!!!

    Cons

    Constant movement...location and positions, don't listen to employees

    Advice to Management

    Listen to employees


  11. Helpful (5)

    "Lead Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at National Grid USA full-time

    Pros

    It's a large company. It is a good place to work for younger workers starting their career. If you show initiative and drive, you will likely be given opportunities to advance. The benefit package is very competitive.

    Cons

    National Grid is a very frustrating place to work for anyone who has been there for a while. Constant churn of leadership and a trend to fill leadership positions with people who do not know the fundamentals of the business. The company has a hard time getting basic work done while new executives try to build their reputations with new "innovative" ideas. Innovation is great, but you still need to keep the shop open, the lights on, and the gas flowing. Seems we can't do that anymore. Nobody is going to get rewarded for doing the core business well and efficiently. I don't think leadership could even recognize it when it happens.

    Advice to Management

    You have a lot knowledgeable, experienced people there...though the experience people are leaving in droves. You should try engaging them.



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