National Grid USA Reviews | Glassdoor

National Grid USA Reviews

Updated August 12, 2017
44 reviews

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2.0
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National Grid USA CEO John Pettigrew
John Pettigrew
3 Ratings

44 Employee Reviews

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Pros
Cons
  • Upper management needs to be more on point and in tune (in 16 reviews)

  • Senior management needed to be more repsonsive (in 8 reviews)

More Pros and Cons

  1. "Negative culture that rips at your soul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at National Grid USA full-time (More than 3 years)

    Pros

    A lot of the work has the potential to be very interesting, but politics and the overall climate of despair make it a very challenging and soul-crushing environment. However, you certainly learn a lot about yourself and human nature in general in such an environment. You can certainly take these life lessons and apply them elsewhere.

    Cons

    The pros are also cons, but all in all I learned a lot about myself and human nature in general.

    Advice to Management

    After spending millions of dollars on re-org after re-org, you still have not figured out a way to fix the broken, abusive culture.


  2. Helpful (1)

    "Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Brooklyn, NY
    Current Employee - Finance in Brooklyn, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at National Grid USA full-time (More than a year)

    Pros

    Flexible working
    great co-workers
    Impossible to get fired
    Job for life
    Good Heath benefits
    Good 401k match
    Share plan - buy at a discount
    High pay and bonus

    Cons

    not a meritocracy - promotions are not on ability - but on perceptions - some people at the higher levels are not there as a result of ability or qualifications-

    Anyone at a level above you feels they can just give you work without checking in- why not have an org structure that can be stuck to - it's difficult to field having multiple bosses and they don't communicate

    Advice to Management

    ask people for feedback on their boss- this will encourage respect at work - currently the behavior of the boss towards the Lower levels isn't taken into account when measuring leadership

  3. Helpful (1)

    "Senior Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at National Grid USA full-time

    Pros

    Fun coworkers and no overtime.

    Cons

    Low pay raises and poor bonus structure. Little to no communication from management. Too many employees and not enough work to go around.


  4. "Awful Management"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at National Grid USA full-time

    Pros

    Great salary and great experience, fun coworkers make work enjoyable.

    Cons

    Management has no idea what theyre doing and make expectations very unclear to employees. Very busy hours during winter season.


  5. "director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at National Grid USA full-time

    Pros

    good benefits, long time employee

    Cons

    Leadership is constantly changing their mind...talk a lot, implement nothing

    Advice to Management

    stick with a program


  6. "A good company that moved to just ok."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at National Grid USA full-time

    Pros

    Lot's of latitude to try different jobs

    Cons

    Have short attention spans, never wait long enough for new ideas to work out before moving on to the next shiny object.

    Advice to Management

    Stay focus on the core mission which is to provide electric and gas to customers. Realize that customer needs are changing but you need to listen to them.


  7. Helpful (3)

    "Highly skilled employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brooklyn, NY
    Current Employee - Anonymous Employee in Brooklyn, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at National Grid USA full-time (More than a year)

    Pros

    buy a vacation week, some opportunity to work from home in some departments

    Cons

    Over reliance on UK EEs that cost the company a ton of money. Should build US capability with full time US EEs, not UK EEs or consultants. Low skilled people whether from UK or US. Not many Ivy League educated or best practices happening here. People work hard (long hours) but not smart (manual fixes to reports, cutting pieces of paper on papercutters, buying own supplies). I doubt the Brit invasion will stop because of Brexit. I was told by one seemingly well-regarded UK employee, "I don't care about metrics ... I stay far away from numbers as possible" and things like, "You Americans don't know how to make tea", and "You Americans are too uptight" (in response to advising a UK colleague that perhaps they don't want to use a game called, "Chinese whispering game" which has negative connotations). See? elitist attitude. My department is run on fear.

    Advice to Management

    STOP sending UK EE's over that have an elitist attitude. Build capability in US, STOP importing people like UK EE's that cost the company a lot of money (housing, etc.) and up skill your workforce (it's called workforce planning, fyi), then FIRE the consultants! One consulting company has been at NG for over 8 years.

  8. "Employment"

    StarStarStarStarStar
    Former Employee - IT Specialist in Franklin, MA
    Former Employee - IT Specialist in Franklin, MA
    Doesn't Recommend

    I worked at National Grid USA (More than 3 years)

    Pros

    Good for people that like a stable env

    Cons

    Runs like a big government entity...very slow and political


  9. "paper pusher position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Nurse Practitioner
    Former Employee - Nurse Practitioner
    Doesn't Recommend
    No opinion of CEO

    I worked at National Grid USA full-time

    Pros

    Employees are nice, pay is fair

    Cons

    Not really a job to maintain or develop skills. You put together your own charts, clean the office, sometimes take out the trash. Work alone. There are no "medical" people in administration. Conflicts between employee wanting employee back at work, employees not feeling well enough, always in the middle. No lunch results in 9 hour days 7-4. No control over schedule

    Advice to Management

    Get Medical help in Management. Respect that PAs and NPs are highly trained.


  10. Helpful (1)

    "Solid Company, Yet Quite Ho Hum."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Waltham, MA
    Current Employee - Anonymous Employee in Waltham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Grid USA full-time (More than 10 years)

    Pros

    Good work/family life balance; nice flexibility. Safety and communications is very strong within the culture. Great gym and cafeteria at Waltham building.

    Cons

    Management employees (as opposed to union personnel) seem to know their job well, but don't appear to be subject matter experts in their field. Metrics don't exist by which true employee competence is gauged or tracked. Employees are rarely pushed to think creatively to accomplish innovation. If you really know what you're doing, you may become disappointed that the bar is set so low, and that everyone seems fine with that. Competency and skill set development is discouraged. Personally, I was ridiculed within my own team for having earned a global certification, which was disappointing. Compensation is based upon a popularity contest with those team members whom socialize/golf/drink with key players after work. Workforce is a bit timid, because 1,200 employees were fired a couple years ago and replaced with contractors. Accomplishing the simplest of tasks requires outsourced calls to other states/countries. Leaving as soon as a land a similar position elsewhere.

    Advice to Management

    Value all persons in the team, regardless of title, because years having worked for the company does not necessarily equate to strong skill-set. Everyone is capable of good ideas.


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