National Grid USA Reviews | Glassdoor

National Grid USA Reviews

Updated October 13, 2017
335 reviews

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335 Employee Reviews

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Pros
Cons
  • Upper management needs to be more on point and in tune (in 15 reviews)

  • Senior management needed to be more repsonsive (in 8 reviews)

More Pros and Cons

  1. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Northborough, MA
    Former Employee - Senior Customer Service Representative in Northborough, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at National Grid USA full-time (More than 10 years)

    Pros

    Coworkers. Pay and benefits after 10 years.

    Cons

    Management is brutal. Never worked in a more evil environment. If you like someone watching you 24/7, lots of favoritism, and abuse, then this is the job for you. They dropped starting pay from 18.00 to 14.00
    If you are male you have a good chance to move to a better job.

    Advice to Management

    Treat people like human beings.


  2. "Meter Reader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Meter Reader in Hewlett, NY
    Former Employee - Meter Reader in Hewlett, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at National Grid USA full-time (More than 3 years)

    Pros

    Good Hours
    Good Coworkers
    Plenty of work locations

    Cons

    Supervisors that don't know the rules and pay attention to the obvious.

    Advice to Management

    Know the rules and pay attention to the obvious.

  3. "Overall good environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good pay and benefits. Reasonable hours and work conditions. Vast majority of mid-level management are decent, ethical people. Supports surrounding communities and employee volunteering. Excellent tuition reimbursement.

    Cons

    Pay increases are falling behind (other than Union positions). If you want to advance, you need to be at Waltham headquarters. Nice facility but an awful commute from every direction.

    Advice to Management

    Put less trust trust in consultants and more in hearing current employees. Too many MBA's in leadership without utility or real world experience.


  4. "Very happy overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Grid USA full-time

    Pros

    Grid tries hard to improve, prepare for the future and be more like a modern corporation.

    Cons

    A lot more change and turn over than the usual utility.
    Integration of all the legacy companies has been very slow.


  5. "Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Syracuse, NY
    Former Employee - Engineer in Syracuse, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at National Grid USA (More than 5 years)

    Pros

    Old NiMo engineers are great resource.

    Cons

    National Grid engineers from Mass are always trying to change old established NiMo standards. They are very condescending and make it very well known that they bought NiMo. Also HR policies are very liberal and require everyone to accept the alternate lifestyles accepted in Massachusetts.


  6. "Fair and balanced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative I in Northborough, MA
    Current Employee - Customer Service Representative I in Northborough, MA
    Approves of CEO

    I have been working at National Grid USA full-time (More than a year)

    Pros

    Stability and ability to grow allow employees to really benefit and want to come into work

    Cons

    Policy changes are implementedvery slowly due to heavy regulation by government entities


  7. "Designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefit and work life balance, great resources

    Cons

    not that i could think of

  8. "Beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Peon in Brooklyn, NY
    Former Employee - Peon in Brooklyn, NY
    Doesn't Recommend
    Disapproves of CEO

    I worked at National Grid USA full-time (More than 3 years)

    Pros

    Reliable pay and benefits pkg

    Cons

    Siloed departments bordering on fifedoms with no communication

    Advice to Management

    Communicate between departments


  9. Helpful (1)

    "Old Fashioned - stagnant careers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Waltham, MA
    Current Employee - Analyst in Waltham, MA
    Doesn't Recommend
    Neutral Outlook

    I have been working at National Grid USA full-time (More than a year)

    Pros

    Low paying, stagnant, finance department is the worst of the worst. Stay away if you want a pleasant place to work

    Cons

    Many opening - but due to high turn over rates


  10. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at National Grid USA full-time (More than 10 years)

    Pros

    Great people to work with . Common goals and accountability. Always treated me equitably and rewarded sustainable performance.

    Cons

    For a short time between 2007 and 2011 there were multiple directions taking place and communication was difficult to manage at a mid manager level due to the changing environment. Once the organization was refocused, the goals seemed to be more aligned.

    Advice to Management

    Continue to keep the customer and shareholders a core business. The regulators will follow in hand.


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