National Interstate Reviews in Richfield, OH | Glassdoor

National Interstate Richfield Reviews

Updated August 15, 2017
46 reviews

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Richfield, OH

3.0
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National Interstate President and CEO Tony Mercurio
Tony Mercurio
18 Ratings

46 Employee Reviews

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Pros
  • Good lunch program with daily specials at an affordable price (in 14 reviews)

  • great co-workers, on site cafeteria, on site gym, full time benefits (in 5 reviews)

Cons
  • Lack of flexibility - no work-from-home options - THIS IS A HUGE PROBLEM FOR A COMPANY NOT TO HAVE IN 2016 (in 6 reviews)

  • Flexibility and work-life balance has been a struggle, but this is one of the issues our CEO addressed at the company meeting (in 4 reviews)

More Pros and Cons

  1. Featured Review

    "Amazing company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Compliance Specialist in Richfield, OH
    Former Employee - Compliance Specialist in Richfield, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at National Interstate full-time (More than 5 years)

    Pros

    Everyone is really friendly

    Cons

    None. Great company to work for.

    Advice to Management

    Keep up the awesome work and open lines of communication:-)


  2. Helpful (3)

    "Poor claims management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims in Richfield, OH
    Former Employee - Claims in Richfield, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at National Interstate full-time (More than 10 years)

    Pros

    Operations are in the process of change.

    Cons

    Senior claims management did not like anyone with the experience, or knowledge, who was capable of providing contrary opinions. Management targeted these capable supervisors and technicians over the last few years and forced them out. No one over the age of 60 remains. Management has surrounded themselves with yes-men (unskilled supervisors & techs). These employees are unable to identify many of the poor decisions management makes. Technicians continue to make the same mistakes because there supervisors lack the proper experience.

    Advice to Management

    The parent company, Great American, should clean house.

  3. Helpful (4)

    "Definite job security- you could work 24/7 and still not clear your desk."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior W/C Clms Adjuster in Richfield, OH
    Current Employee - Senior W/C Clms Adjuster in Richfield, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at National Interstate full-time (More than a year)

    Pros

    Flexible with time off and nobody is watching you like a hawk all day long. Good benefits. HR puts on a lot of social activities. Casual dress. Free parking.

    Cons

    Overworked, understaffed and there is no consistency across the board with anything. Mgmt and leadership in claims depts leaves a lot to be desired. Going to HR to express concerns doesn't change anything.


  4. Helpful (1)

    "Awful Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims in Richfield, OH
    Former Employee - Claims in Richfield, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at National Interstate full-time (More than 3 years)

    Pros

    Free parking, exercise room, summer party (free food and drinks)

    Cons

    Management does not care about the employees. Supervisors are not experienced and lie constantly to get themselves ahead. Employees are overworked and never caught up. No appreciation. HIGH turnover!

    Advice to Management

    Get rid of all of the young inexperienced managers before you lose more clients.


  5. "Evolving in the Right Direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richfield, OH
    Current Employee - Anonymous Employee in Richfield, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Interstate full-time (More than 10 years)

    Pros

    As the company matures so is its approach to people management, benefits and strategic positioning in the marketplace. It is rare in this region to have a company of this size with local control of all of its operations - Accounting,Claims, Marketing, Customer Service, IT.

    Cons

    The jobs here are big. Don't join if you are not flexible and willing to say "yes" to perpetually increasing responsibility.

    Advice to Management

    Keep improving one day at time. Don't jump on every fad. Be creative but trust the data.


  6. Helpful (2)

    "Strong company and great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richfield, OH
    Current Employee - Anonymous Employee in Richfield, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Interstate full-time (More than 8 years)

    Pros

    I think National Interstate is an honorable company that provides a fair service to its customers, and tries to do the right thing. It cares about its people, and has some great people working there. Positives:
    -Management open to new ideas
    -Great overall benefit package
    -Ability to rise quickly in organization if you get results and work well with others
    -Flat hierarchy
    -Nice lunch program
    -Nice campus with convenient access to highways
    -New building being built
    -Backed by AFG in Cincinnati
    -Ability to have work/life balance and feel good about what you do
    -They walk the walk when it comes to values
    -Monthly breakfast meeting where company results (both good and bad) are clearly communicated

    Cons

    -Lack of flexibility/work at home is still probably behind the times. I think the company is slow to evolve here, but is doing so gradually
    -Salaries probably average at best, but overall benefits package is solid and improving
    -Relatively low bonuses in past few years as results have underachieved, but the trend is positive

    Advice to Management

    You can't please everyone, and the grass is always greener. I believe management does have its people's interests in mind, and gives great opportunity to those who are ambitious and results oriented. Management should continue to work toward greater flexibility, and ensure it is communicating clearly about what objectives are and ensure everyone knows the challenges the industry faces.


  7. Helpful (3)

    "Slow to Change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richfield, OH
    Current Employee - Anonymous Employee in Richfield, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at National Interstate full-time (More than 3 years)

    Pros

    PTO, lunch, a few execs are trying to implement change for the better and bring the company into the 21st Century, Potential exists.

    Cons

    Too much micromanaging from execs. Pay and Bonus sub-par. Way too slow to implement change.

    Advice to Management

    If you want to stay competitive, get with the times. You get what you pay for with technology and talent. Pay the smart and innovative people more and dump the dead weight. Otherwise, you will keep losing good talent and turnover will remain high.

  8. Helpful (2)

    "Simple fixes could drastically improve the company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims in Richfield, OH
    Former Employee - Claims in Richfield, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at National Interstate full-time

    Pros

    Good lunch program with daily specials at an affordable price. Good benefits, 401k match, and PTO. New gym and locker rooms and the "campus" is attractive. Minimal amount of micromanagement.

    Your co-workers are extremely helpful. They will be the ones training you and go out of their way to get new employees up to speed as it ultimately benefits them.

    Cons

    Management is out of touch with their employees and inadequately staff their claims divisions. Supervisors do not step in and help when there is increased claims frequency which happens weekly.

    There is no consistency between claims supervisors, managers or directors which makes the constant moving around of talent frustrating. This ultimately effects the business and clients comment as to how often changes in staff/policies occur.

    To be considered seriously for a promotion you need to be a management favorite. They have created several new positions for specific people not allowing others to apply. Cliques are all over the company and if you're not in you might as well get out now.

    If you ever try to ruffle feathers watch out, they are very quickly to black list you, make you want to quit, and then place blame and bad mouth you when you're gone and can't defend yourself.

    Advice to Management

    Treat your employees equally and fairly, promote those who deserve it.

    Review what your supervisors and managers do on a daily basis by taking to their direct reports. Eliminate the worthless ones and start over.

    Staff your departments appropriately, it ultimately will help the bottom line and benefit customers as the expected quality of work can finally be achievable and claims outcomes will improve.

    Stop pressuring management to write good reviews of the company to counteract realistic ones.


  9. "Good place to work and continuing to improve!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richfield, OH
    Current Employee - Anonymous Employee in Richfield, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Interstate full-time (More than 3 years)

    Pros

    Nice benefit offerings
    Convenient location with free parking
    On-site cafeteria
    Welcoming atmosphere and friendly co-workers
    Unlimited growth potential

    Cons

    Inconsistent flexibility across departments
    Bonus structure could be improved
    Slow to make changes and/or decisions

    Advice to Management

    Listen to employee feedback!


  10. Helpful (8)

    "So much potential, but old school mentality is holding back progress."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richfield, OH
    Former Employee - Anonymous Employee in Richfield, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at National Interstate full-time

    Pros

    The people (outside of management) were some of the most genuine and caring people I've ever met. Most were willing to go above and beyond to help if you only ask.

    The buildings were always clean, the gyms were nice, and the cafeteria was a great bonus too. However if you didn't get down there early, there was a decent wait. (I believe this is being addressed with the new building.)

    401k matching was also generous and there was college tuition reimbursement of 80%.

    If you are self motivated, there were plenty of opportunities to teach yourself skills that can be used in your future job searches. (Like Excel, VBA, and PowerPoint.) Unfortunately, advancing your career at NATL is very difficult. (Some departments throw new titles around like crazy, while others take years to give any recognition unless you're in the "in crowd")

    There are several employees who are working to change the way NATL operates, but it's a painfully slow process. I believe there is small shift in the attitude occurring. However, some of the management refuses to change, because "that's how it's always been done." With each new employee there's hope. So if you can stick it out, I think NATL will be on right path in 5-10 years as old management phases out.

    Cons

    The lack of diversity and women in leadership was very obvious, and it shows in the way some managers treated their employees. One particular manager consistently spoke down to employees, lied, and was very unclear with expectations. (Which made understanding what he wanted more challenging than the job itself.) Numerous employees talked to upper management, but nothing was done even though their complaints were well documented.

    Relevant training was also hard to come by. Kent state classes on "managing email" and "working in groups" were provided, but were utterly useless.

    Compensation was below other employers in the industry, and raises barely kept up with inflation. When negotiating for a position make sure to go high, because you will not see any significant increases after reviews. Company/Product performance bonuses were very small (less than $100 in some cases) and were split up.

    There was no option to work from home, and laptops were only provided to select departments. I understand not every company has to offer this, but for the sake of employees living 30+ minutes away, when inclement weather strikes, it would be a godsend. There was also inconsistency on how "core hours" were implemented. Some managers made you take PTO for appointments and others were flexible. It depended on your department.

    Advice to Management

    (Some positive reviews on here were written because the CEO directed managers to do so in their quarterly management meeting.)

    Value the workforce that you have and invest in them. And by invest I mean, relevant training, competitive pay, and work from home options/flexibility.

    Listen to employees, and end the cycle of favoritism. As other reviewers have stated if you're not in, you're out.

    Company parties are a waste of money. Save the money and apply it to salaries instead.

    Embrace change and growth.


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